The Home Depot

I’ve always enjoyed Home Depot and their service. You can come in and just ask about a project you are doing and they’ll come up with ideas to make it better or tell you where you get everything; even if it might be at another store.
If you got an idea of what you want or you don’t just go in and talk to one of the staff there. Someone is bound to have ideas or know of someone who’s has made something.
Employees are friendly and always strike up a conversation when walking around or while in line.
Service ⁵⁄₅

My husband just wasted over an hour at this store, I wish there was a NO star option! He went in looking for a specific bolt. After asking several salespeople for help, he was told to wait for a specific person. Only 1person in the entire store could help him? He tried asking other people for help but no one else could help him and the person they all referred him to was busy. When the sales guy finally finished with the other customer, his personal cell phone rang and he walked away to take the call, leaving my husband there in the aisle even though he knew that my husband was there waiting. SO UNPROFESSIONAL! We can’t believe over an hour was wasted when he only went in for a bolt. How can you let a customer wait for over an hour? Where was the team work here? If one guy was busy (or didn’t want to help my husband) then get someone else to help out. Customer service is severely lacking at this store. There was also another guy who was waiting, although not as long, with my husband for help. He walked out without every being helped as well and both of them left empty handed.

zero star if that was an option. How do you turn a two hour diy including trip time, into a 9 hour wasted day? answer– go to home depot! Replacing 5 windows of old vertical blinds with home depot. Measured twice and wrote it down. First trip — worker was supposed to calculate the headrail measurement with the end caps on which needed another ¼″ removed. Second trip — a different worker, arguing with me that ¼″ off of 45 ½ is 45 and ³⁄₈? over and over and over. First rail fits, then find out they did not figure out the number of slats correctly. Rails 4 and 5 were miscut and now too short! Trip number 3 — recut bad rails, calculated additional slats, paid for 2 more rails since I did not bring back the too short ones!!! Rail 3 fit right but they did not remove the enough clips.
Trip number 4 will have come another day to return the bad cuts and get a refund?
Any discounts for my troubles? NO. Any apologies? NO!
Only thing worse is if I trip off the ladder. Wait I did! bruised butt and sprained wrist.
Hell of day. Home Depot you are worthless to me now.

Ordered kitchen countertop 15 weeks ago. Yes, that is almost four months, and it is not yet completed. Can’t reach anyone who can help on the phone at HD. Can’t rent or occupy my condo, so losing money every day.
Find someone you can deal with personally on island, because having the big company be the intermediary has made the process harder.

I needed to rent a truck to haul a large amount of lumber and hardware for a few projects I want to accomplish over my vacation period. When I entered the Pearl City Home Depot, I went straight to customer service to check the availability of the truck. I was informed by a service associate, that the truck was available and to come back up to the service desk with my insurance once I was finished shopping.
I loaded $ 568 worth of lumber on a cart along with $ 823 worth of tools and hardware; only to find that the truck had been «down for service» the entire time. I was told to, «maybe come back at another time, we aren’t sure when the supervisor will be able to get around to getting the truck serviced». I lost 90 minutes of my time and Home Depot lost close to $ 1500 worth of business. I ordered my supplies from Lowe’s, and paid $ 80 to have them delivered to my doorstep. I would recommend having a better system for tracking your vehicle availability than word of mouth; which is what seemed to be the case among 3 employees at the service desk. Time is valuable.

One stop shopping for my home project needs. I do wish they had more in stock options for kitchen and bath cabinets. Also, they need more closet door in stock options. It is rough at times having to wait weeks for a special order to arrive from the mainland. 4 stars for the great employee Customer support.

Very poor customer service, my friends nor myself were helped with what we were looking for the current employees that were working at this time were too busy conversing amongst themselves, very disappointed. My best recommendation would be just go to Kapolei.

Two out of two times bad experience. First time tried to buy a portable ac. Showed that they had 5units available online. We were at the store and the clerk couldn’t find them so we left. I ordered it online for pickup at the same store and two hours later my order was ready to pickup.
Today I ordered a screen door online. Waited two hours finally they call me an say that they couldn’t find the doors in the store and the ones they do have are broken or missing pieces! I think they should update their inventory online. Two times they have wasted my time.

I came here looking for a refrigerator after having a look at Sears at Pearlridge. Sears had high prices and they charge $ 20 to take your old fridge. Further, Sears requires you to have their Sears credit card in order to get a discount of five dollars on the pick up fee. And you have to spend a certain amount to get free delivery.
Well, I was pleasantly surprised that Home Depot does not charge for delivery and charge only$ 15 to pick up my old fridge. And I don’t have to sign for another credit card. Their variety and selection was much better, too. Most of all, Home Depot’s prices were much better. I was seeing prices starting around $ 700 at Sears. At Home Depot the prices started at $ 320!
This Home Depot is actually better than the one in town by Costco. I will be coming back with my selection for my new fridge here! So if you are looking for a new fridge because your old one has kicked the bucket, this is your store to go to.

Service in plumbing is deplorable. I asked for help and waited as the employee directed an electric loader. He said he would be back. 20 mins still waiting and walking out the door. My family has a small hardware store in california and there is a major difference between Home Depot and the family owned store. It may be cheaper at big box but you get what you pay for. At least there is a place for high school people to work for minimum wage.

I like this location better than the one closer to town. The location is more convenient here, and there never seems to be such a hassle for parking.
On my most recent visit, I had no trouble getting help to find a certain product. The guy who helped me was able to point me in the right direction, as well as help me with what I needed. I was glad I didn’t have to search all over to find help.
The prices, for what I needed anyway, were pretty reasonable. I’m not too sure about other things though.
The ladies at the checkout were friendly and efficient. They offer military discount as well!

Friendly workers and good sales shelves always stocked and cool Xmas stuff check it out

Came to pick up a replacement water filter for our Samsung refrigerator. After checking on the Home Depot app that there were 5 on hand, I went to the area it shows them to be located and couldn’t find them.
I proceeded to ask one of the employees where they might be located. She said «Samsung? We’re sold out.» And laughed at me, I showed her the app which has always been accurate when I have bought things in the past. She rolled her eyes and shrugged at me and walked away.
I have been happy with Home Depot for a large majority of my purchases. The customer service has been ok before but this incident was an example of an employee who didn’t care and seemed more concerned with her phone than answering a few simple questions.
Only reason I will give this 2 stars is because they have a good selection of tools and things I will continue to buy. The app is much more helpful than some of the employees who work at this store…

Been here pretty much every week since I got a house. Biggest selection and best prices on the whole (which is why HD is in my portfolio). Guaranteed to find pretty much everything on your home DIY list in one trip.
Super lazy? Hot dog stand outside. Done! Go home watch TV! After the big kid chores are done.
Johnny (sp)!!! You on your way to the wall bro!
Did you know. Their employees read Unilocal?This dude does and shared that a lot of the workers here do too. And that they care what we think. They even have a wall of fame in their break room. Pretty refreshing that at a huge company like this, the little guys are all taking pride and looking out.
Anyway, had a small side project. Wanted 6 pieces of a board cut up from the cheapest plywood they had. Walked in, in the aisle less than 30 seconds and my bro flags me down. Did math faster than a Harvard mathematics major and proceeded to do my chopping.
Out with a cart he brought me. 10 minutes. And I’m out.
I can’t say I get Johnnys every trip (hence the quad stars). But this dude is holding it down in the lumber aisle.
Told you I would my man!

My first time being here was a very positive one, I was helped by «T»? I think it was his name, I am not quite sure, but this fellow was very happy and assisting everyone including me, very personable guy. Haven’t seen him since the first visit. Anyway T helped me look for a shopping cart like to hold groceries, like a little mini plastic roll cart but they did not have any in stock or carried those. Just the heavy duty types like a dolly or for hardware usage.
My second visit, I am not sure who helped me and I needed help on a door shoe? Well, I was recommended the wrong door shoe, it was L shaped on the bottom, so when I tried to install it, it would just come right off my door. I had to return it then on my third visit there, I was recommended another wrong door shoe, so my last visit I had just returned the item, as the door shoe did not fit my door, the door is too wide… anyway, I gave up on the whole situation and got my money back finally.
Overall, first experience was the best, the others were A-​OK at customer service and they really did not know what I needed or really cared to help me. A shopper can definitely tell if a sales associate is really all there to help customers or not and it does show in their actions and the way they speak to a customer.

I like Home Depot. They normally have what I am looking for and the prices are fairly reasonable.
PROs: Normally have what I need and they give military discount. Rarely have to wait in line when checking out. They have lots of extra items in stock esp during Christmas.
CONs: The parking lot sucks, not sure who designed it (ok I’ll blame the construction that’s happening on Kam Hwy) but it’s needs to be fixed. As soon as you come in to the lot you have to make an immediate left turn (they blocked you from going straight into the parking lot) which is always backed up. and to leave you have to drive around the parking lot and sit in traffic.

Don’t know what to do with your child on the first Saturday of the month? Well, register your child to attend a free kid friendly workshop. Every first Saturday, Home Depot will invite children 5 and older to build a make and take project. The workshop is FREE which includes the kit of the project, an apron (for first timers), certificate and a medal pin. Sign up on-​line prior to the first Saturday. Parents are required to attend so you can assist your child. It is a workshop that is self– directed. Go early because there is a line to get into the workshop.
When we got there, large tables were set up under the open lanai in front of the store. On the tables, there were hammers, wood glue, paint and paint brushes to complete the planters. I must say, everything was well organized. Check in was also organized and the staff were very helpful.
Once we checked in, we were on our way to build the planter. The kit included precut wood pieces, screws and instructions. My daughter was able to follow the instructions and build on her own. I did assist her a little. After the building, she painted the planter. She was very happy of her accomplishment!
After the project, she was given a certificate of completion with a medal pin (to be placed on her apron). Then, we went into the store to purchase a flower plant to place on her planter.
I would highly recommend all parents to sign their child up to attend this FREE and hands on workshop. Can’t wait to sign up for next months!

NEVER. And I mean never ever buy appliances from here. They may seem like they are offering a good price and warranty but its all BULLSHIT! The customer service and follow through here are so terrible, its not worth it if something goes wrong with your purchase. (Please excuse my language but this has been such a terrible ordeal.)
We bought a Samsung refrigerator and less than 6 months later its broken. Completely dead. Now, I realize that its not Home Depot’s fault. However, everything after that point is just horrible customer service.
Our fridge died on the morning of Friday ²⁄₂₇ — We called. No Answer. We left messages (yes, with an s as in more than one). NOTHING. Finally a returned message 3 days later, Monday ³⁄₂.
After much haggling and speaking to managers, sending copies of receipts and such — we are told that a repair guy will come out on ¾ between 1:00 — 4:00pm. But here we are, its 4:30 pm and no repair guy. This is getting ridiculous.
After calling, Home Depot again and again — we are told, «Oh, sorry your appointment is for next Wednesday 3÷11» Seriously?! You are expecting us to be without a refrigerator for nearly 2 weeks? We have asked for a manager to return our call and we are still waiting… hopefully they will call and set this right.
I always say it, but I’ll say it again — its all about customer service. If the crew at this store were to call back, follow through and seem like they give a crap about the situation then maybe we wouldn’t be so annoyed. But the fact that we don’t get ANY reasonable response, service or follow thru just adds fuel to the fire.
In the meantime, we contacted manufacturer (Samsung) who required copies of receipt and claimed that the warranty was expired? REALLY? There is a big fat sticker on the item that says «10 year warranty» and besides, is it acceptable to have your product konk out less than 6 months after purchase? (Again, I realize this is a manufacturer issue but so annoying.)

This is christmas tree review only.
During Black Friday sale, my place is to go and get my christmas tree instead of fighting the crowd. But of course Home Depot is busy too. Luckily I don’t need to get inside the madness store. It’s conveniently located outside against the wall. Yes, parking is a pain but if you’re patient enough someone will be leaving out of their parking stall.
The tree staff has been always efficient and helpful every year I come to shop. They’re always willing to open up a tree for you. I usually get 6 – 7 feet noble fir for $ 55. I say that’s about right. You do have to get inside the garden shop to pay which is painless. They also trim the bottom of the tree so that when you get home you need to put water to extend the tree’s life.
Happy Holiday!

Update 13 Sep 14 — 1423
Just got a call from the manager. He found the shelves. It seems that those particular shelves were stocked with the regular closet shelves as they are similar in appearance. I will go by tomorrow and pick them up. Home Depot pays attention to those surveys; so use them to have your voice heard.
Update 13 Sep 14 — 1356
I love Unilocal but sometimes when dealing with chains they don’t really care what you say on here. After posting this review I went ahead and took my receipt my Home Depot and filled out the customer satisfaction survey that is at the bottom of the receipt. I basically cut and copied the below onto their site and filled out a few other questions requesting they contact me. Well, I just received a phone call from the manager and he said he is going to locate these items for me. We will see; will keep you posted.
This Home Depot is my go to location when the Kapolei Home Depot is lacking a particular product. Unfortunately they too don’t have what I need in stock. Why haven’t you had Closetmaid shelves for garages in stock for over a month? I already started a portion of my garage with your product. You make it really difficult to finish, or for that matter, begin a project when you don’t have everything in stock to complete a project. Oh and your people keep saying it is coming in two weeks? It’s been over a month. I need my shelves!!!