Flagship Fastlube

Are you one of those that waits till the very last day possible (and maybe even until the next day) to get your safety check done? If you are like me, head over to Flagship Fastlube (FF) — we were told they now staff a safety check person 7 days a week AND they stay open until 6:00 pm on Sundays.
I actually called earlier in the afternoon to ask if I needed to make an appointment. Whoever answered the phone was very friendly and let me know that they do the safety checks on a first come, first serve basis. That worked for me. I headed down around lunchtime to get it done — bad planning; there were about six cars that needed to be looked at and we were informed that it would take about an hour. I needed to be somewhere in an hour, so I told them I’d be back later. Note: they are open till 6:00 pm on Sunday!
When I came back later that day, they still remembered me and thankfully this time there was no wait at all. In addition to getting the safety check, I decided that since I was already there I’d get the oil changed too. After filling out some paperwork, they got to work and we headed over to Longs to kill some time. What impressed me the most about the service here, when we got back from Longs the employees quickly approached us to ask us about changing the oil. During their inspection, they had noticed a service sticker that said our next recommended oil change wasn’t for a while so they wanted to confirm that we were aware and still wanted to do it. It was very comforting to know that this employee wasn’t trying to rip us off and was so honest. This definitely makes me feel more comfortable with coming back here again in the future.
You can also wait in the waiting area inside, next to the garage, which was actually a nice surprise, since it was so nice inside. It was not something that I would have expected at a FF. Inside they sell convenience items (i.e. snacks, etc.), there’s a clean bathroom, and it’s air conditioned. The waiting area can easily fit about 10 people and they have complimentary coffee /​tea for those that are waiting. FYI — you’ll also pay for your service (s) in here.
Overall, a great, positive experience!

Wonderful professional service. In and out. No problems. Gave quote and options before fixing. Provided suggestions and what we can do without for now to keep cost down. They were willing to stay late or open super early to accommodate us. Excellent customer service.
We did our brakes, oil change, engine flush, safety inspection.
No need to make appointment for safety inspection. They’re there from open to close. But always best to call first just to make sure.

I read the reviews and came right when they open the guys were very friendly and helped me quickly. I was happy that the manager was suggesting things that I might need or tips on how to take care of a noise coming from my car. The price was a little high but around the same as most places, I’d pay more for fast friendly service. It didn’t even take an hour! I was very impressed! Thank you fastlube! I’ll be coming back

When I was driving on the H2 I ran over a sharp metal piece that gave me a flat tire. My awesome cousin replaced it for me with the spare. I drove straight to Costco, they turned me down. Then I drove straight to Sam’s, they also turned me down, even with a spare tire going flat. I was on my way to Sears when I saw Flagship. Stopped there just to see if they would help. They immediately looked at my tire, gave me a price and estimated time. My tire was repaired and replaced, with my spare in my trunk within 20 minutes! If they didn’t help, I don’t think I would’ve made it to Sears. I wish I got the gentleman’s name but he worked so quick!
Mahalo mahalo mahalo!

I had come to this location for a safety check. I was told the guy who does them was going on lunch and to come back 45 minutes later. When I came back I was told that he didn’t leave until 5 minutes before I came the second time. The reason? He had done 3 safety inspections during the time he was supposedly at lunch. This type of customer service is horrible. I was directly lied to resulting in the waste of a large amount of time.

The people are really nice, but the price your paying is a rip off for an oil change. An oil change that is 94 dollars with out a tire rotation should never happen. Be aware of the prices online and be vocal when you go there about what you want done with none of the extras. My normal dealership did not have an appointment that is why I went here, but trust me I will never go here again. The dealership is way cheaper than going here.

Cyndy’s Bottom Line: Excellent service from Taylor!
I stopped in because of the low pressure tire light turned on. Taylor remembered that I had been in before and he had helped me with putting air in my tires. He was good to recommend to check the tires for any problems. He specified that he would inspect the tires by putting it up.
Taylor was good as he spotted the problem… a nail was nicely logged in the tire. :(
He stated that the tire could not be repaired because of the placement of the nail. He recommended that I change both rear tires. He already printed out the info on what tire, explained the plan that they offered and the cost.
Very professional! I was impressed. I was relieved that he found the problem and that the tires were in stock. Yay!
Mahalo Taylor for the excellent customer service and expertise.

Quick service was able to get me in same day.

Stopped in for a safety inspection. The staff here took the time out of their busy schedule to explain the whole process of registering my car. I walked in so confused, walked out pleased not only by the amazing customer service but the impressive knowledge had by all the staff here about exactly how to comply with Hawaii’s laws regarding inspection and vehicle permitting! Coming from Virginia, I was expecting a long wait and not so helpful staff. 20 minutes out the door! Thanks so much to Eric and everyone at the shop! I would recommend anyone I know to come here!

I came here because my low tire pressure light came on and the service man (with the gold teeth) was so nice! I have no idea how to put air in my tires or how much to put or how to check lol so I was soooooooo grateful that he helped me no problem. I didn’t have cash so I offered to buy him a soda and snack and he said «no thanks mam your good. Just doing something nice for someone is enough» there needs to be more people like him in the world.

Always had good service here. Just came in for an oil change and safety check. Always great service.

My car smelled hot and it had been a couple months since I had my oil changed. After leaving the mall my car started making weird noises. I checked Unilocal and it said most of the places around me were closed so I pulled up here and asked if they had time for a quick oil change. At first I thought the guy was trying to up-​sell so I’d purchase the most expensive oil change, but as we spoke a little more I could tell that the thought of putting regular oil in a Lexus just made him cringe. (He was a member of Club Lexus Hawaii, I think?) I told him I couldn’t really afford it this time around, I just needed to change it because when I checked the dipstick it seemed suuuper low. They were really helpful and understanding and started working on my car right away. I went to get something to eat nearby and after about 10 – 15 mins they called me and said «Um. Your oil is full and it looks new. You probably thought it was low because it’s so clear. We don’t want to charge you for something you don’t need». When I went back I saw them under my car reattaching my splash guard that was hanging halfway off and had been dragging on the ground for the past week. They told me I was just out of coolant so they put some in there. (No charge)
I was so impressed by the level of customer service this place had. Every employee greeted me with a smile and I felt like they really took care of me. Clearly I know nothing about cars. Add that to the fact I am a female and I was alone, they could have easily took advantage of that and nickel-​and-​dimed me. I highly recommend this place! Clean/​comfortable waiting room, friendly/​knowledgeable staff, and plenty of things to do around the area.
Btw guys I promise I’ll start taking better care of my car!

Brought my car in 6 months ago because my car had a hole in the oil filter thanks to dodge and these guys got me right in there yesterday went to change the oil and the bolt was rounded off I’m guessing by dodge but these guys changed my oil again and put a new drain plug in there no problem for free. Awesome service. Highly recommended!

Let’s just say — I’m UPSET! They didn’t bother me regarding addition services besides my safety check like I’ve read in other reviews. I’m upset because they don’t know how to properly remove the old safety check sticker – & they cut the paint off of my bumper!!! What the F — ! SERIOUSLY! I mean I understand, accidents happen, okay I get that. but at least grow the CAJONES to approach me personally and apologize – I wouldn’t be this mad about it.
But to go to my car to check it & see a little flap of paint hanging off my bumper, if I didn’t have my sanity to WAIT till I’m a little more calm to call to let them know about it I would’ve embarrassed myself yelling like some crazy Mexican lady over a little spot on my bumper
All I would ask for is the courtesy for you to come to me to personally apologize — I saved MY money, bought this car brand new last year for ME! Not for other people to fuck it up as small as the scratch or dent or cut or whatever it is may be… it’s mine! Not yours to jack up!
END RANT

Safety check: don’t go here, yes anywhere is $ 20 something but here they make you buy/​have to change things. They told me one of my tires had to be changed and would cost me $ 375 and more for the labor. I had to pay them the $ 20+ for no safety and went to another place and got it done with no problems.
DONT GO HERE!!!

Yesterday I went in for a safety check but as I pulled up Joe the mechanic said before we do anything I need to get that plastic bag out from under your car. Joe then spent the next hour scraping the melted garbage bag off the pipe under the car. I did not even know the bag was under the car or that the melted plastic is a hazard that could catch on fire. Mahalo, Joe!
I’ve been taking my cars here for the annual safety checks for a couple of years now. Fast Lube Pearl City is fast and efficient.

They can change oil. Beware of the upselling! They talked me into a transmission flush, then said it called for the extra super modern synthetic fluid (which was not even made when the car was built). They didn’t even do it. I brought it back and told them they «forgot» to do it. They did change some fluid, but still didn’t flush it at all. A total fraud, rip off, theft. They never touched the fluid lines at all.

I love the fact that this place is right here. A convenient location for myself. I brought my car in prior for a safety check. 1 year later I’m back.
Last year, great customer service. I had called ahead to see if I needed an appointment or if I could just come by. They let me know it was first come, first serve. Dropped my car off. Great, fast service.
$ 20 for the safety check.
Fast forward to today. I call ahead just to make sure they have someone there. The lady that answered, great customer service. Let me know he’s out on lunch, but will be back in 5 to 10 minutes and I could drop it off now. Awesome.
Drive over, park in front of one of the open spaces. As I’m grabbing all the normal documents. This younger girl comes up to the window (name starts with a B and it’s a different name I’ve never heard before) so I open my door. She looks at me and tells me «Does your window not open?» With a little cocky attitude, like I’m supposed to talk to her with my window down and can’t get out.
I told her it does, I’m just dropping my car off for safety. Proceeds to tell me he is not there and i told her I knew that, i called ahead and he should be here shortly. Then tells me I’m parked in the wrong area and I need to move behind the other car and waved me off.
I move and proceed to open my door again, and as I’m opening it she’s pressing my window button to roll it down, like she’s showing me how to roll it down. She asks for mileage and all the documents. She then tells me I can wait inside and they’ll let me know when it’s ready. I asked if they could call because my office is right there and she just walks away. Nothing. No confirmation that she heard what I was saying or making sure she has the correct info or just reconfirm in that my phone number was the same. I had to follow her around the car to make sure she got it, but she didn’t seem to care.
This young lady does not belong in a position like this. Very disrespectful and immature. The lady inside was great. Friendly, polite, and even made small talk. But this other girl outside, not so friendly nor a good representation for the company. She really needs some guidance on customer service.
Quite honestly I was pissed that someone was talking to me like I was 5. The 2 stars are basically for the lady inside and the fast service. Other than that, I really don’t feel like doing business with people who act like children.

Great service.
Attendant, cashier, tech was all courteous and helpful. Went over things with me and were patient the whole time.
Nice lobby with lots of seating, tv and free coffee!
Close to longs, bankoh and daiei if u need to shop while u wait.
changed oil, power steering, fuel inj and vents. all done in hour half. Not bad.
However. on another note, i seen a manager on the side of the shop drinking what looked like a miller lite… i hope i was just seeing things lol. i mean. i know they were almost closed but, cmon man. easy. wait til u get home. hope i was hust seein things. perhps it was just soda.
dats y i got it at 4 stars.

Flagship FastLube was by far the best vehicle safety inspection/​car maintenance service dealer I’ve been to on this island.
I went to a few different places around Pearl Harbor to have my car inspected. My right rear fender was bent outwards and other inspectors wouldn’t even come to see the severity of it or offer any advice. The manager of FastLube, Eric, was the first person I talked to and he immediately came to inspect my bumper and told me I wouldn’t pass as is. He then offered to have his mechanic, Joe, take a wack at it. Quite literally. When they were finished it I couldn’t believe how great it looked. My f150 bumper is spring steel and these guys still managed to correct it, pass me for my safety inspection, and sent me on my way!