Extra Space Storage

I needed to rent a small storage unit for the summer for my classroom supplies. I’m switching schools and there was no way I was going to bring all my stuff to my apartment (which is barely bigger than some storage units, as it is).
I shopped around online and read tons of Unilocal reviews before settling on Extra Space. Unfortunately there weren’t any smaller (cheaper) units available at the location that’s super close to me but there were some available at the Pearl City location (just off Kaahumanu).
I made my reservation online (no payment necessary) and then went to the location later in the day to finalize the contract. Salina walked me through everything in a friendly and efficient manner. She led me to my storage unit, showed me exactly how to access the gate and the building, where the restroom was, what to do /​who to call if there was any problem, etc. Then she went over the contract, I paid, and then I moved in the same day. It was super easy and stressless.
My 4×6 unit is on the 2^nd floor but there is a lift and carts you can use to move your belongings. It isn’t air conditioned so it can get a bit hot, especially after pushing the cart to and fro…
I’m happy with my storage unit — I feel it was a fair price and the location seems clean, safe, and secure. I may even keep it after the school year starts again to stow stuff from my apartment (Marie Kondo would not approve!).

Good location & super friendly staff! Secure property & affordable prices. Some units are a little outdated but they are updating the units:)

I never actually rented a storage here because I reserved one online and when my husband went to pay for it they refused him because I needed to be there? I don’t understand why they would turn a customer (and their cash) away like that but they were very very RUDE & bitchy about it so I’m surprised so many positive reviews on their customer service! Weird. Anyway, I’m glad it didn’t work out with them because we got a BIGGER, CHEAPER storage at A-​1 American self storage & free pick up!

We were moving and had a 10×10 storage for a few months. We knew we still would need a smaller unit after we moved so we rented a 4×8 storage and the transition was done perfectly. We love the location and the hours and will continue to use Extra Space Storage in Pearl City. We are on the 2^nd floor but with a cart and a lift, there is no problem.

They raise the price on you every 3 – 4 months claiming they are raising rates based on maintenance expenses. I have been using extra space for two years and I have gone from $ 168 to $ 228 in that time. If you get storage make sure you use all the space not just some of the space. Also, when they raise your rent it’s time to move.

I found a great deal online and right after clicking ok, my phone rang. Excellent service! I met with Kim she showed my the locker and explained everything to me. I will always go back to Extra Space Storage in Pearl City.

It was easy getting a Extra Space Storage locker. I looked on line and found the locker size I needed. I reserved that locker and they had a special rate on that day on line. I went down to Extra Space Storage office, told them I had a locker reserved.
Carina showed me the locker and we did the contract agreement with the explanations and the auto pay, so no late payments. It was quick and the same day I was loading the locker.

I researched online and went to several storage facilities. When I went to Extra Space Storage in Pearl City it was everything I needed. Even though I live in Waikiki having my items stored in Pearl City I was able to get a better price for a larger unit.
Thank you Kimberly for your great customer service and sweet Aloha spirit. You put all my concerns to rest and I am so happy you were there to help show me around. Thank you Karina for your help as well on move in day. Both awesome people who care. They both have made my transition back to Hawaii so much easier.
Aloha, from the Ala Wai Wahine, Joan

Miracle in disguise.
Had to move right away and needed to find a place that would work with my income.
I love love love the location and the staff was so helpful as far as making me feel welcome, answering my questions and letting me feel all my personal belongings would be secure.
the staff definitely caters to your needs and are always available through phone and email.
they extended the hours of the gate and the location is safe the east and west freeway on ramps less than a minute away.
couldn’t be happier with my choice

Great location, hours and staff for storing stuff from our winter retreats. Carina was especially helpful with the all e-​document process. The facility was spotless. When we returned to put our personal lock on the space, the staff helped us promptly. The staff has a positive, constructive approach to customer service. We were delighted!

Aside from the price being unbeatable for the size unit i got, the staff was very helpful; the location was ideal for me as i was in between moving. access to the building was easy and my storage unit was clean and met my storage needs for the month i needed to store my belongings. i asked questions and the staff was more than happy to answer everything. i had perfect timing as i was able to secure a ground floor unit which made it easy to move things in and out. i would definitely recommend ESS to my family and friends and would use this facility again if i needed too.

Great location, great hours, the customer service and staff was excellent! Thanks Extra Space Storage for making it so easy and affordable!

A 15 dollar insurance fee per month that wasn’t quoted to me over the phone. And the 5 percent military discount only covers the tax. But people there are phenomenaly helpful and the space is nice.

I thank the ladys here at extra space because they gave me an amazing deal and amazing customer service. I needed storage for 2 months while moving and could not believe how much they helped me out. The storage was the perfect amount of space. They took time to show me my options and with no rush. Only downside is it wasnt 24 hour accesible but for the price i couldnt complain. Plus the have a free truck available for you to move your stuff in. Just have to schedule it in advance. thanks again!!!

Below is the review I wrote from dealing with the national reservations line. I have had five months of working with the folks in this location and they are so good that I changed my rating from 1 star to 4 stars!
They have been great to deal with, patient, helpful and all around wonderful to us and now that I am done with the unit I will give credit where it was due and revise my earlier rating for doing business with Extra Storage Space.
By all means I highly recommend this ESS location!
My earleir… very angry… review:
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BEWARE … BS offer of «First Month Free» IT IS NOT
…somewhere in the fine print (and it has to be pretty ‘fine’ ’cause I have not found it yet) they elect to charge you a $ 29 «Move-​in Fee»… (because it is so damn expensive for them to watch you move your stuff in)
…so this is obviously some new usage of the word «Free» of which I was previously unaware
«First Month = $ 29″
Oh…and when we went to move in we found out that the space we reserved (on the second floor) is in a building where the elevator does not work…“want a ground floor instead? Here is the up charge»…so I got a bait and switch on top of the misleading use of the word FREE
all in all my strong suggestion: STAY AWAY