Public Storage

Went in today to pick up the keys for our storage and Joe was awesome. He was so helpful and answered all of our questions. Thank you for your time Joe and for the great price!

Nancy is very helpful and friendly! I was running late and she was very accommodating! Services were excellent and she is very thorough! If you need to rent a storage space go and see her!!!

Great staff here is public storage, Nancy & Hannah are so helpful and very friendly. Servant leadership is how I can describe them. Thank you Nancy for the Banana bread :) we have been at this storage for many many years. Thank you so much.

We just wanted to check for a storage unit at this location so glad we did!
Hannah helped us out with the perfect one! We signed up on the spot.
She was very knowledgeable, friendly and oh so helpful!
I have a feeling we’ll be very happy at this location.
Now I know why units are rarely available. The customer service is excellent!

I just moved into a unit here a few days ago. I did most of the checking in online so I could move right in. I promptly got a call, as stated, to confirm my reservation. When I arrived there was the lovely Hannah there to help me get started. She was very informative, helpful & funny too. She made sure to answer all of my questions & that I understood everything (my bill, the insurance & all other fees). She made getting my first storage unit an easy, quick (not rushed) & comfortable experience. I love when a business makes me feel like my needs/​wants matter more than sucking all the money they can out of me and that’s what I felt here! She also showed me where they had a cart that I could use to haul all my stuff. What a relief! I thought I was lugging all my crap to the second floor myself. She gave me ideas to maximize my space with what I had to put in there & made sure to show to show me how to properly lock my unit, which is a big deal to me as I am a ‘podagee’ & sometimes things like that are hard for me. She explained the importance of locking it correctly & that insurance wouldn’t cover if I didn’t (very important info) & she showed me an example of an unit that didn’t lock it right. I don’t think it’s her responsibility, but she put her own lock on that unit so that no one could break in there. Doesn’t she rock?! So 5 stars for Hannah!
(If I’m wrong I’ll edit/​fix this)
: This may have graphic details that may disgust or otherwise cause discomfort. Details include natural human bodily functions, if you are one to be grossed out by TMI type things you have been warned.
I only took a star off because of the hours situation. I am a night owl by nature so usually my down time doesn’t start until 6−7pm, which is when the office closes (6pm weekdays, 5pm weekends) Since I just started moving in I got lots of stuff and since it’s my firstw time having to store everything I had to take time to figure out how to place it all to get the maximum space. I found myself there late about 8pm & having to use the bathroom really badly. After remembering I saw they had a bathroom in the front I went to go to it. Realizing that it was locked and the office was closed I was a little disappointed that I had to either ‘hold it’ or stop what I was doing & go somewhere else. Closest I could think of was the park which is scary at night. Other than that I only knew of Aiea McDonald’s or my house, which is both a 10 min drive there & back. With closing time approaching & my bladder about to explode I ended up just rushing to my unit, throwing the stuff I already put on the cart in there, locked up & left. The OCD in me isn’t very happy because I would have liked to organize it more but ‘when you gotta go you gotta go’. It may be just my weak bladder & not that big of deal but that along w/​there seeming to be only one cart is what made me take off a star. The first day I was there I felt really bad because a lady & her young son were waiting for the cart but not knowing this I took my time organizing my things nicely onto the cart. After the little boy starting saying something about the cart is when I realized «oh no, they’re waiting for me» & it made me think that with as many units as they have there should definitely be more than just one cart. Again, these are a lot of assumptions and experiences, not facts. I’m going to talk to Hannah about all this & may have to edit this.

Great service. They were very helpful for me not knowing much of anything about storage. 4 stars because I think they can do a little better with Dolly’s and other equipment. Would recommend. Closest to Pearl Harbor

Hannah is an amazing employee at this Public Storage location. It was my first time purchasing a public storage unit and she made me feel comfortable and at home with you kindness. i would highly recommend this location to anyone looking for great customer service.

I can’t believe no one has reviewed how great this Public Storage location is. Brenda is the definition of excellent employee; every time I walked in there she greeted me with familiarity and always called me to make sure my car and storage items were safe. When I came in to pick up my car, she called first thing the very next day just to make sure it was me who took it off the lot. The facilities are a bit confusing to get around and the elevator is SUPER slow, but Brenda makes this storage location a place I would look forward to going to. Thanks for making a college kid’s move so much easier!