Kroger

My family recently moved to PTC and I have to be honest and say I was not a fan of Kroger before we moved. My past experience with Kroger had not been good. However this store has a great selection, it has always been clean, and all the staff I have interacted with have been friendly. My only issue is that if you go after 8pm there is only one register open and then self check out. I am not a fan of self check out and I wish they would keep additional registers open late since it is a 24-​hour Kroger.

Worst Kroger I have ever been to. I have never had a problem with Kroger until I encountered this store. Have been there sporadically over the past few years and every time we go there is some problem. They once sold us spoiled chicken and upon returning it they said that hundreds of people returned chicken because a refrigerator went bad. Many times we have gotten milk home to find it leaked in the car. Customer service is horrible. Every time we go there the baggers smash bread or something. They are handicapped but there is not enough supervision for them. They put the bread or eggs in first and then put heavy item on top. When we try to bag ourself they get madd and raise their voice at you.

This location has improved since it was expanded a couple of months ago. I mainly go there when I need both groceries and gas and have plenty of time. It’s expanded so much that a quick trip for a few items isn’t easy, but on the other hand, it does have more options and a good amount of aisle room.
Other bonus is the Starbucks is full service with the full menu available. Also has its own access/​exit door.

This is the best Kroger I’ve shopped at and I have shopped at several stores in the metro Atlanta area. The renovation has made the store three times the original size with a larger variety of products. I have always received great customer service. I never had any problems returning anything I have purchased from this store. The Crosstown Kroger is one of the best grocery stores in PTC. I have been shopping at this store for 26 years.

There are so many things wrong with this store. First, you get to the parking lot and there’s never going to be available parking. You must park several blocks away and walk, rain or shine. There are many elderly people who can’t shop here because of the limited handicapped parking, the numerous buggy ports instead of parking spaces and just general lousy parking space. The store is so big that if you go in to get milk and produce, you must walk about a half mile to accomplish this. The prices are so much higher than the Kroger’s at other locations. The prices compare to Publix which is the most expensive place to shop unless you get BOGO deals. On my first visit, I went to the fresh prepared food section to get a salad, and was very disappointed — wilted lettuce, food dried and discolored. There was a hot food section but it was in a cold case. The check out person was so rude I wanted to smack her. I could go on and on but instead, I will, as many others will, go to another location to buy groceries. It’s just too bad that in PTC we only have PRICEY grocery stores, Publix and Kroger, and the other option, is Walmart. Thank goodness at Walmart we don’t have to pay $ 5.00 for a 12 pack of Coke, or $ 1.98 for lettuce, or $ 3.69 for milk… crazy prices. Sorry but I totally hate this store and will never shop there again.

I have been shopping with Kroger stores for over 20 years and this store needs a lot of help. I understand the store is under a complete renovation and I can deal with items moving around the store. However, selling rotten meats and vegetables is unacceptable. Over the last month I have arrived home and started cooking only to realize that what I had just purchased was inedible. I have been able to return the more expensive items but really didn’t want to waste my time returning lettuce that was rotten in the middle when I started making a salad. Needless to say, I am not sure how much more I can stomach with this store.

This is the worst kroger store I have been as with the worst manager team. I had to return some items I bought a few days ago and the lady was reluctant to endorse their company policy and called their manager. To my surprise he refused to let me return against their store policy. It makes feel they run a family business. No good

I have been shopping in this Kroger a couple of times a week for the last 18 years. Certain things have been very consistent. Poor customer service, poor store cleanliness, old looking produce and always a line if you want to use one of the full service checkouts. I know they have been working on improving the last problem but they still can’t seem to get it right. Managers need to understand that having all the self checkout and the 15 items or less lanes open with only 1 full service lane open still causes people to have to wait. Open more of the unrestricted full service lanes. I don’t wait 5 – 10 minutes to start my checkout at Publix. figure it out. That being said I do think Kroger has great dairy products and reasonable prices on everything else which keeps me coming in. I also think the Pharmacy contrary to the rest of the store has great customer service. Also a few employees in the meat section are also very nice and helpful. People working the customer service desk have always exhibited an apathetic attitude almost every time I have gone to them about anything. The new remodel of the store won’t change the things that currently make it an unpleasant place to shop. Please make some meaningful changes regarding the shopping experience you provide and maybe more people would shop in your store.