Lush

The last time we entered this Lush store was for my sister-in-law’s birthday party a few years back. Recently we stopped in at this location to buy a few skin creams for my pregnant wife.
When we entered the store we were overwhelmed (in a good way) with all of the scents. The store was packed with a ton of young girls and there was enough staff to create a baseball team. We were well supported by the team here and bought a massage bar the helps to reduce stretch marks.
The only critique we had was the fact that at a few points the staff was a bit too present and made it tough to just wander through the store. That being said, we found what we needed and didn’t mind spending the money for the items we purchased.

love this place! if your looking for fun, different, unique gifts or something cool to try yourself, stop in. environment is warm and welcoming, staff friendly and helpful. they show you lots of cool stuff and educate you on how to use it. the price is fair for most items.

I don’t even know where to begin. The store has a weird atmosphere mostly because of a lot of the employees who just give off weird vibes. Don’t get me wrong a select hand few I experienced in the multiple times I went there (I tried to give it a fair shot) were nice but for the most part just odd vibes. The products do not work. I tried the henna, dry shampoo and a body wash all of which were terrible. Also the last person I worked with while in there who was a manager gave me terrible customer service making it officially the last time I gave it a chance. For QUALITY eco-​friendly no animal testing products go down the hall to The Body Shop, their prices and sales are also better there.

Best lush in the state hands down!!! Such wonderful service and the manager is a doll!

I love it here! There is something for everyone. Everything in here is organic, all natural ingredients, and most importantly does what it’s suppose to do! The staff here are all so friendly and incredibly knowledgable. They will literally talk to you about anything and let you know how ANY product works, and let you sample them! I believe that people who complain about them being «pushy» are mistaking their knowledge and their sales pitches for pushiness. (After all it is their job to sell you products, and if you ask me they do it damn well). At the end of the day, I’ve never been disappointed with a product I’ve gotten at Lush. Whether it’s a bath bomb or their charity pot lotion, it’s all smells, works, and IS great! They are a little pricey but for all natural stuff that works this great, and excellent service and knowledge at the same time, I mean you’re really getting what you pay for, and more.

We love Lush! My husband & I have been devoted to Lush for years & we will continue to use the brand. Were this review for product alone, it would be 5 stars. But, coming into this store is increasingly becoming a chore. I’m not sure what has happened over the past 12 months, but the staff has clearly been trained to descend upon customers like vultures to carrion. Don’t get me wrong– they are absolutely, 100% friendly, kind & knowledgable. They just try too hard to sell & upsell– I end up spending far less than I plan or normally would just to get out of there faster & stop the unending barrage of questions, pushiness, & faux excitement. Please, y’all, back up off me & let me shop!

I love this Lush location, even though it’s the size of a closet. I do not find the salespeople pushy at all. They are all great. Joanna is a sweet heart!

I had the best experience here with my (now ex) girlfriend. We went in to browse and this wonderful saleswoman came over and showed us tons of different products and let us try everything. She was knowledgable about the different products and was able to answer all of our questions. She even showed us a YouTube video of how one product was made. She wasn’t pushy and had a great attitude. She gave each of us a handful of samples. I couldn’t imagine a better lush experience!

Up until Christmas Eve I have never been into a Lush store. Well it’s only 2 days after Christmas and I have already been two more times. I love this store and the girls that work there. They all seem super happy, that they love their jobs (hell I would if I worked there), and the customer service is to be applauded. I love the glitter bubble bar, the golden glitter that sparkles and swirls in the water is cool and it looked so pretty when I mixed it with a bath bomb that turned the water a gorgeous shade of blue. I had lost my love for taking baths but now that I found Lush I can’t get enough. It’s awesome that the «seasonal» items are buy one get one right now too, they aren’t to seasonal specific with their scents and it’s an easy way to get double for you money.
*** and to the people leaving reviews calling the girls pushy «salespeople», I think your mistaking their passion for pushiness. The first time I went in I appreciated the girl’s willingness to explain and show me EVERYTHING, I was new and this isn’t your usual body product store. If you can’t go into a store and handle a «pushy salesperson» then I believe it’s your own fault. I doubt any of these girls mean to seem pushy, they just know their stuff and want you to know all about it too.

I truly enjoy this store but this one in particular made me feel at home. The adorable British girl that works there was so dang helpful. Not only did she send me on my way with some great products but also plenty of samples. It’s a shame I live so far I would have made this particular Lush my «home» store. They just don’t make enough employees that helpful and kind.

I LOVE Lush’s products, but after my recent experience with obnoxiously pushy salespeople I need to write a review here. This has nothing to do with the quality of the products, which I adore, but with my experiences in their brick-​and-​mortar store.
I’ve loved Lush products for years but had to buy by mailorder or online. I wished there were a store close to me for so long and now that there is, I hate going in there. The salespeople are extremely pushy, to the extent that my friend and I were constantly bombarded as we shopped. I shop here frequently and it’s always the same: the salesgirl at the front of the shop will stop you, but so will the others as you move from the front of the store to the back.
Saturday’s experience was enough to put me over the edge and leave this review. I already had a $ 50 item in my hand for purchase but she continued to shove products under my nose to smell. As I moved toward the back of the store the other girls did the same. I know a $ 15 chunk of soap is a hard sell – I get it – but I’d like to shop in peace and ask for help when I WANT to shove a bottle of product under my nose. My friend had a rose-​scented product to buy, so the salesgirl brought over SEVERAL other rose-​scented products to bombard her with while she shopped.
Their product catalog, the Lush Times, is fun to read, and makes the business sound like they have a very down-​to-​earth and breezy attitude. I know business is business, but their salespeople need to back off. I assume they’re expected to meet aggressive sales goals, but let a girl shop in peace!

I’m obsessed with this company/​store/​place.
The first location I visited was on Newbury Street and when I learned there was one at the North Shore Mall I may have freaked out a little.
The employees are nice. Some of them are a little too salesy/​pushy for my liking. Last time i was there i went in knowing what I wanted (Dirty bath gel holy crap you smell so good) and I really didn’t want to do the whole «have you been here before? let me trap your hand in mine and rub this nice smelling stuff on your arm and massage it with my overly soft hands so you a.) feel bad and want to buy it and b.) are captivated with how awesome this stuff is and want to buy it» — so i kind of felt like a jerk being all «i’m all set, thanks.» with my head down, hands in my pocket beeline to said product then register.
That being said, this place is still awesome. I love that all the products are ingredients that aren’t basically cancer in soap form. It’s not a cheap place, by any means but i also think that for the most part, their products are able to be stretched over a long period of time.
I’ve had some of their dream cream since January of 2011 and it’s now October and I’m only almost just run out.
The store is a little on the smaller side but everything is displayed fairly well. i haven’t been here during the holidays, so i’m sure it’s crazy.
Also, i always seem to get awesome samples whenever i’m there and the one guy i’ve ever seen working is SUPER awesome and helpful and adorable.
I dunno, this place just makes me happy.

So I had been by this store a couple times and thought that it might be a bath and body works type of store and stayed away. Then I was walking by and it just smelled so good that I went in. I don’t think the people are pushy, everyone I talked to just seemed excited about the products. Everything is made from natural ingrediants and they smell amazing. The reps really do know a lot you should def talk to them about all your skin issues to make sure you get the right stuff. Also I wasn’t sure about the cleanser and lotion so she gave me two large samples to try before I bought them. I am now addicted and have gone back three times to get different bath bombs, soaps, and massage bars. Also def ask for the hand treatment. They slather your hands in this lemony lotion then you use this ocean salt and scrub them and then more lotion, my hands have never been softer!!! I totally bought all three just so I can recreate that softness. Just go, this place is amazing.

Although I’ve never been to any other Lush store, or used they’re products in the past I have to say I’m disappointed. I’ve never really been a big fan of the store but it just opened and everyone has been telling me I have to try it out. So I went there with a big gift certificate and high hopes.
I was a little taken back by how much they bug you while your browsing. Even after I said I was just looking the sales rep kept bothering me. I’m the kind of person that just likes to shop on my own unless I have a question.
Finally I decided to ask one of the girls for help because I was extremely confused. Why is it that NONE of the products have a good description on the label. Its really annoying, there aren’t even directions that tell you how to properly use them. I know its all supposed to be hand made but how do they expect people to shop around.
Anyway I told the sales rep my issues and she recommend all of this expensive stuff. Usually I am a smart shopper but this girl really sounded confident, like she knew exactly what I needed.
Well I’m pretty pissed off because after viewing the website It seems I got all the wrong products, not to mention the cleanser she recommended made my break outs WAY WAY worse.
So I’ve come to the conclusion that this store is only out to sell sell sell. Be careful when you go in here. I would recommend visiting the website first to see what products best fit you, otherwise you’ll get stuck with a bunch of crap that wont work for you like I did.

I absolutely love this store.
It is in the new wing of the North Shore Mall in Peabody
The have everything from handmade soap, shampoo, bath bombs, shower gellies, even deodorant. Gift sets for everyone and every occasion.
All their products are made from natural and vegaterian/​vegan ingredients. So they contain no animal products and they are not tested on animals. All their products have incredible scents and are extremely good to use on any types of skin.
The employees there are really helpful as well. Willing to answer any questions about all their products, help you find anything and even have a demo table set up and will give you one if asked. I went back about a week after my first visit and one the employees recognized and asked what did I think about the products I bought. They love feedback.
If your looking for bath products that are good for you and the environment as well, without having to spend alot, go here. It’s great.