BrowArt23

My sister and I got out eyebrows done tonight, and I’m very pleased with everything. I had very large eyebrows but the stylist whittled them down to perfection and defined my sisters much better. The only downside was that one lady was on the phone and the other lady was motioning to her to come over to help and she still stayed on the phone. She eventually did my sister’s brows, then said «That’ll be a three dollar tip», which was rude of her but we gave it to her anyways. The lady who did mine didn’t ask for a tip (but I gave her one) and put lotion on my eyebrows after! Next time I need my eyebrows done I’m definitely coming here!

I came into brow art 23 to get my brows threaded for the first time. I thought it would take long, considering it took about a half hour getting my brows waxed at a different salon. Anyway, here there is usually no line and for me it only takes about 7 mins for my eyebrows to be complete and look amazing. However, it is a bit difficult to understand the employees when they ask you to pull your skin tight. Also, I’m not sure if I’m suppose to leave a tip or just pay?

Wow do I WISH that I read these reviews BEFORE I went to this establishment. I will NEVER go back to this place again. I would give it NO STARS if that was an option.
Went there today to get a simple eyebrow threading. One employee (who you would never guess worked there by her athletic wear) was sitting in the waiting area with headphones on Facetiming someone all while a client was WAITING for her. I seriously couldn’t believe it. I figured that client was waiting for the other girl in the chair, that possibly they were friends, but unfortunately it was just the beginning of a laughable and ridiculous experience. (Hilarious because I’ve now read in the other comments this is NOT the first time that this has happened…)
When it became my turn in the chair I set myself up as I usually would (this was not my first rodeo); however, the woman threading my eyebrows did not give me a spot to put my head and continued to tell me to put my chin down towards my chest… Essentially holding my head completely up with no support. Umm for 20 minutes?! That’s a long time lady!
When she noticed I was uncomfortable she mentioned that possibly if I didn’t have a «fat neck» it wouldn’t be so difficult. I made a joke saying «you’re killing me with this seat» obviously trying to tell her that I was uncomfortable. My neck is NOT that strong for God’s sake! She responded (laughing at me) «how can I kill YOU when you’re such a big woman?» making a joke about my weight. I chuckled and just remained silent. My mom, however, was HORRIFIED as anyone else would be.
Needless to say we didn’t tip and just paid and left. I would have ripped this woman apart but was nervous to say anything while she still had control of my eyebrows. Her face when she didn’t receive a tip was priceless… Was she ACTUALLY shocked? She can’t be, right? You called me fat. TWICE. And spoke in another language to your coworker so lord only knows what you were saying then.
Both of those employees should be fired and I will be going back to give them a piece of my mind but figured it’s more important to warn everyone else first. Never ever ever go here.

Tried this place out once and NEVER AGAIN. There was at least 5 people waiting when I got there. There was one woman busting her ass working and another woman on her phone laughing and twirling her hair. This went on for a good 30−40mins while all the girls are sitting here WAITING patiently to get their eyebrows done. I found this so ignorant so I finally decided to say something to this inconsiderate woman. I got up and told her she was being rude standing there in front of all these customers talking nonchalantly while the other woman was actually working. She then proceeded to tell me she was «on break». And started telling me it was none of my business and I was the rude one blah blah. Who the heck goes on break when there’s multiple customers waiting? What ever happened to the customer is always right? Lol she should definitely get fired. TERRIBLE customer service don’t even consider stepping into the place!

Went here the other day to get my eyebrows shaped. The time was 8:40. When I asked to get them done I was told that they couldn’t do it cause they close at 9pm. Twenty minutes and you cannot accommodate your customers? Super rude. I don’t know how this place does business. I will not be going back.

Called the corporate office and no one returned my call no surprise there… too many places thread eyebrows DON’T BOTHER giving them business

Despite their negative reviews, I decided to try BrowArt23 due to its convenient location. When I entered i was told the wait would be 5 – 10 minutes. I was the only customer waiting, two customers were being serviced. After about 5 minutes, I asked to use the ladies room and was told they didn’t have one. A customer told be there was a ladies room in Sears. Despite a bad knee, I walked to Sears and returned to BrowArt23 within 5 minutes. So now I was into 10 minutes of the 10 minute wait. When I entered, there were 2 new customers. I asked if I lost my place in line and a customer spoke up and said first come, first serve. The employees didn’t even speak up and say that I was already there and had to step away to use a ladies room. BrowArt deserves the negative reviews that are getting and I will never return. In addition, I will share my experience with everyone i can.

Came in at 7:30, and left at about 7:50. Was pleasantly surprised. Other posters have mentioned waiting a long time, but there was one girl working and it did not take more than 5 minutes of waiting. Definitely will be back! I’ve gotten threaded before (at threading soma in Peabody, but the past few times I made an appointment and have had to wait at least 20 minutes) and the lady that did my eyebrows was more gentle.

I walked in here for the first time this week to get my eyebrows threaded for the first time. I was nervous because I thought threading would hurt and the salon was in the quiet area of the mall where not many customers are. Well after sitting down in the chair the woman did a nice job grooming my brows. I didn’t quite understand what she was telling me to do when I was told to hold my eyelid closed and put the other hand on my forehead, so my mom had to help. Despite my bit of anxiety she was very quick and polite to my mom and I. My sister came here the next day and the woman finished her brows in less than 15 minutes. We both left happy

I just had the worst beauty service of my life here. Out of all the hair cuts, manicures, waxings and threadings I’ve ever gotten, this one takes the cake.
The woman was extremely rude and nasty to me, was upset that I have «full» eyebrows and a mustache. Dude, isn’t your line of work in the hair removal business? Do you expect every client to have manageable peach fuzz and nothing else?
I was so upset. She also shouted at me a total of ten times that I wasn’t pulling my skin tight enough, and wasn’t satisfied until I dug my fingers into my eyeball. I have never had this complaint before. WTF?
I SERIOUSLY considered walking out mid service and getting my eyebrows waxed at the nail salon in the same hallway.
I’m trying to find somewhere judgement free and professional to get my eyebrows threaded besides my favorite spot in Philly, as I reside solely in Massachusetts.

I’ve been looking for a place to get my eyebrows threaded since moving to the North Shore. I’ve been avoiding it for awhile now because the last time I had it done in New Hampshire, it hurt so bad that I had to stop the woman several times so I could relax.
However, my eyebrows have become unruly and I needed to tame them. I knew there was an eyebrow threading place at the North Shore mall and after many months of walking by and deciding not to do it and pluck it myself because I had had such a bad experience from eyebrow threading, I decided to do it.
I didn’t know what to expect but the girl who did it was FAST. She did an amazing job! It was painless, or less painful than the other experience I had, and it looked great. I’ll definitely be back again when I need to maintain my brows.

And then the bad gets WORSE!
I have been back a few times out of sheer necessity. There are two girls here that do a decent job, but seriously this is a SERVICE INDUSTRY and the service they provide is inconsistent on a GOOD day.
Most recently, I went and got «full face» which has — the past 4 times — included the neck. Now I’m not some kind of chewbacca, but I love having it done because it’s smooth like a baby’s bottom (insert thumbs up emoji here).
This time, the lady had NO FREAKIN IDEA what she was doing. She was here, there, everywhere, no rhyme or reason. She didn’t groom my brows, which is the most BASIC thing you can do! She did the right side of my neck and not the left. She took a chunk out of my eyebrow! Accccckkkkk!
I called the number listed for Brow Art 23 to complain, and was directed to call the 1 – 800 number for the corporate office, which I did. After waiting through 10 prompts, I left a voicemail (which I knew was pointless) and asked to be contacted back.
NO call, NO resolution. I will literally drive ANYWHERE to avoid this place EVER again. HELL. NO.