LensCrafters

With a prescription as high as mine, I don’t even want to do the math of how much I’ve spent at Lens Crafters in the past decade or so. I’m store loyal and a creature of habit, so they had my business for a long time, even though friends would swear I should take the drive down to Kings in Braintree or suggest other shops. That changed last week, however. The hostility and abrasive nature of one of their managers (30’s-40’s, blonde woman) turned me off from the store indefinitely. My prescription, paired with my love for designer glasses = $ 1,200+ a piece price tag (times a few new pairs a year) and I’ll happily give that business to another eyeware shop now. When I was waiting for something else I thought «gosh, I hope that woman screaming into the phone doesn’t come help me», but no such luck. I don’t feel like hashing out the details — just typical customer/​manager stuff — but life is too short to be spoken to like that.

I just had an amazing experience at the Peabody LensCrafters. This is first time coming to this location. I have been looking for a new eye doctor and saw this was a close location to my home. I made an appointment and came in 15 minutes early in case I needed to fill out extra paperwork. The girl at the front desk, I believe her name was Amy, (she had blonde hair) was extremely nice and said she wasn’t sure if I had a co pay or not but she immediately called and found I did not for my exam which was a bonus. My doctor Maria Miller was extremely helpful in asking a lot of questions and assured me that my previous prescription was very off which I had thought and she validated. She gave me several options in my next steps toward acquiring new glasses. After filling out my prescription the blonde receptionist escorted me into the store and introduced me to Cheri and Katy who were delightful. My old frames were very warped. Instead of pointing me in the direction of new frames I asked if we could try to save these (seeing that I had never worn them because the prescription was so off). Cheri immediately got to work bending them back into place. She efficiently put in all my insurance information and said my glasses would be ready within an hour and 30 minutes! I am very pleased with the success of this trip and would highly recommend both the optometrist office and LensCrafters at the Peabody location.

Would love to buy a pair of glasses! You see 3 – 4 poeple working then suddenly only 1 – 2! Where did they all go?

Recently got new glasses here at the Peabody MA (N.S. Mall Location), and while the frames are rather pricey, they are very nice, and an enormous selection.
I needed regular glasses and prescription sunglasses as well. I worked with Bryan, who is just wonderful, he has a ton of patience, and is unbelievably professional, and helpful, make sure you see him when you go, he’s awesome. I had to go back a couple of times because I had trouble getting used to both pairs, and he really helped me out.
Sometimes it’s busy and sometimes there is a nice lull. But, they had both pairs ready for me in just a bit more than an hour. Not bad!

I came to LensCrafters to get a new prescription for my glasses. I’ve used them in the past. They were nice enough to fit me into their busy schedule today. Got my exam done. Everyone was very friendly and the service was great. They will fit you and have your glasses ready in an hour. That’s the positive about this business. But here’s the rub. Their prices for lenses and frames however, are very expensive even after insurance is applied. I’m shopping around before making a purchase there again.
I would give them 5 Stars if it weren’t for their overpriced glasses.

The manager, Bryan, was incredibly helpful and made me feel comfortable during my first experience buying glasses. The whole process was so easy, and actually really enjoyable!

I went here because I needed contacts. I waited an over an hour for my scheduled appointment. the eye doctor was unprofessional smacking her gum while she examined my eyes. She gave me contacts I couldn’t even see through. when I explained that to her she said my eyes just needed time to adjust and sent me away to drive home unable to see. when I contacted LensCrafters they said it was a franchised store and there was nothing they could do. Go to a real eye dr this place is horrible!

I already had my new prescription. Found frames I liked. It was very busy — first nice day of the winter. Bryan, the floor manager, was fantastic at handling the crush of people and being attentive to me during the ordering/​fitting process.
Even though it was busy, my new glasses were ready in 90 minutes.

Let me tell you why I did not buy my $ 400+ glasses here. I tried, I really did. I visited the store on Saturday. The store was super busy. The manager was walking around asking if she could help people. She helped me find some glasses I liked.
I came back On Sunday with my wife to help me decide. The manager was not there and the store was very quiet. The two sales people didn’t even acknowledge us when we came in. We browsed around trying on glasses for about 15 minutes, still nothing. One of the sales people sat down and started playing on her cell phone. Finally, holding a pair of glasses, I walked up to the cashier. The sitting one looked up from her phone and said «you got a question?»
I was so turned off by the whole experience I put the glasses down, walked out, and drove to the Store at the square one mall where I was treated like a valued customer. It amazes me that sales people can’t be bothered to help someone who is obviously looking for glasses in the pricier section of the store.
The two girls who were working on 2÷23÷14 at about 3 pm should learn customer service. They should know that they are the reason I left and will not be back.
If you are shopping at this store, make sure the manager is in: everyone was so helpful then. However, when the cat’s away the mice will chat on their cell phone or text.

I made an eye doctor appointment at this location and was treated very well from the moment I walked in. After getting my prescription, I decided on a pair of Oakley prescription glasses — I’d worn their sunglasses before, and figured the construction would be solid. A few weeks later, I decided they were too heavy/​bulky on my face. This was the first time I’ve taken advantage of a «guarantee» (they have a 90 day guarantee) and was slightly embarrassed, but they did not make me feel uncomfortable at all. The manager gave me some advice and helped me pick a new pair that fit my face and felt good to wear. It was an easy exchange, and they honored the promotion that was going on when I purchased the first pair. Now I love my new glasses! They usually have a good sale going on; be sure to ask about the AAA discount if you have it! Also check out the clearance section in the back, sometimes they have nice frames that were customer returns (like mine!)

BEWARE! I had them check if my insurance was okay (in-​person) for a new appointment because my prescription had run out after 1 year. They did and said all I needed to pay was a $ 20 copay. However, the next day they said my insurance didn’t cover it and said it would be $ 120 for a new prescription for contact lenses. AND THEY DO NOT HONOR WHAT THEY SAID TO ME BEFORE. They will not waive the the fee and charge me $ 20 like they said when they checked it. DO NOT TRUST Dr. Andrew Zodikoff or Dr. Maria Miller. Horrible thing to do to your customer. I had been going there for years previously. Horrible treatment.

I was able to make a same day appointment at this Lenscrafters using their online system and received great service from that point forward.
When I got in, I filled out some paperwork and waited about 5 minutes to see the doctor. While I was waiting I had a chance to start trying out some frames and setting them aside. The doctor herself was very friendly and helpful in answering all of my questions.
The sales person (Amy) was incredibly helpful in figuring out what looked best on me and my options with what my insurance would cover. She actually made shopping for my glasses/​sunglasses a lot of fun. I ended up spending a little more than what I expected but I got a pair of regular glasses with great frames and polarized sunglasses.
Both pairs of my glasses were ready to go in an hour, which worked out well since I had had my eye dilated and needed some time before I could drive. I would definately return to this location because of the friendly and quick service I received and the ease of making an appointment online.

–Ease of appointment making: 2 stars (online system was kind of confusing)
–Signing in: 5 stars (friendly staffers get you into your appointment on time)
–Eye doctor appointment: 5 stars (thorough exam and great about answering questions and asking them, too)
–Finding the right glasses: 5 stars (The girl helping me did a good job of finding me lots of potential frames and building off of what she perceived to be my interests)
–Deals on glasses: 2 stars (I got the AAA discount, but I still ended up paying a pretty penny)
–Getting glasses in a timely manner: 1 star (I was told they’d be ready in an hour. They weren’t. I was told that it might be multiple days before I could get them if they had to be sent out of store)
–Customer service follow-​up: 4 stars (I got a phone call as soon as they opened the next day to tell me my glasses were, in fact, ready. Kudos to Steve for his help that day!)
Overall, this place is not bad. I got great glasses. I do wish prices were better and that they had a better system in effect for when the machinery goes down. It is unacceptable to tell someone that glasses they were promised in an hour might not be ready for days. However, I’d probably go back here again.