Gibely Len Construction Co

Did our roof and gutters. Great job

These guys are great. I’ve used them two winters in a row now to shovel the roof and remove ice dams from my cape cod. Virtually every other contractor I called refused to remove the snow unless I agreed to replace the entire roof… A brand new two year old roof with lifetime architectural shingles. Not so much.
Len Gibely didn’t make any such demands. They came out every time as soon as they could… Anywhere from same day to three days later, provided a quote and did the job within 24 hours. They also remove ice and snow from a friends house just as quickly and efficiently. I plan on calling them to do some other work on the house this summer. Thanks guys!

Their website says they serve Amesbury and that estimates are free. Upon calling to schedule an estimate, we were told it was $ 250 for an estimate (lol) and that it «wasn’t worth [his] time» to come all the way out to Amesbury if we weren’t going to do business. Guess what? We would have, if it had been a good estimate. But then again, we clearly know nothing about business. At least we got a free lesson in that.

I can only render a rating on their customer service regarding estimates. I live in Salem and had asked for an estimate on gutter cleaning and repair. TWO weeks later, I had not heard from anyone and called back. The person who answered the phone very politely told me that Tom, their contractor for gutter work, was planning on coming out the next day. I set aside the time to be available for him. He calls me that morning to tell me that he had some emergency work to do and that he won’t be able to come. He hoped to come next week.
The next week, I didn’t hear from him, so the following week I called and explained to the person on the phone that it had been a month and I wasn’t sure if the company was really interested in the business. She was very sympathetic and assured me that it is now how they ordinarily do business. She was fine.
A couple of days later, I get a call that Tom would be out the following morning. He shows up and immediately tells me that our house is too big (It’s a 2 ½ story Victorian, with that half story being a converted attic, so the gutters are actually at the top of the 2^nd floor). Their insurance company won’t allow it for liability reasons. The company, he says, stopped doing roof and gutter work on buildings taller than 2 stories a couple of years ago. As Salem has MANY true 3 story homes in the historic neighborhoods, this is going to limit the business they can do.
Tom didn’t apologize for all of this time wasted (over a month), plus the two partial mornings I set aside. And if the company has a height limitation, why not inquire as to the height of the house from the opening phone call when the estimate is requested?
The website has gutter work as a service they specialize in. The process certainly leaves me in doubt. At the very least, I hope that those who read this who have homes taller than 2 stories will save a lot of time by avoiding calling this contractor.

I called Len Gibely Construction to install some replacement windows a couple of years ago, and was very pleased with their work then, so several weeks ago I contacted them again to check out a hole in my house that indicated some rot. I got an estimate indicating that to take off the boards and evaluate the problem would cost a specified amount, and if there was further repair necessary, there would be a reasonable sounding hourly rate charged. They took about five weeks to begin the work, but I knew that ahead of time. They did indeed find rot in a portion of the sill, and fixed all that up, having explained to me in great detail what they would be doing. I received the invoice today, and was very pleasantly surprised to see how reasonable the job cost was. I was away from home for the whole time the worker was here, and was stunned at how few hours he took to do the job, because it looked huge to me. Clean up was thorough, not a speck of debris left. Highly recommend.

They did an absolutely beautiful job on removing a rotting roof deck, replacing the bad roof underneath, and building a great new deck on top of the new roof. It wasn’t cheap. but you get what you pay for. They were definitely the most professional of all the quotes we got. This was on top of our very tall three story house, in the month of February. As I sit on my beautiful new roof deck now and watch the boats on the harbor I’m thankful for Len Gibely contracting. They’re definitely pros.