Gaeta Shell & Towing

I’m giving two stars because they graciously fit me in to plug a flat tire on my new Infinity g37x on the fly. gas attendent/​dispatcher on that particular shift has always been a rock star when I go in. but there have been other times, tonight included, where (usually a female) is behind the counter and they ignore you completely. Tonight, I popped in to make a quick cash transaction, because on previous occasions my credit/​debit card was charged twice, they placed a hold on the amount in gas AND debited to take it out immediately. If you spent 20, expect to have 20 more tied up for a few days (40). This evening, I walked in as one of their attendants answered the phone as a dispatcher for their towing company. I would have appreciated a quick nod of acknowledgement after a few minutes, but she was taking notes, so I silently accepted that she was busy. but once off the phone, she looked right at me with attitude and went straight to talking with the guys in the shop, as if I wasn’t there. I’m guessing someone would feel the right to act like that if they were in good, because they had the job out of relational or personal circumstance. because some of the shop workers that I recognized didn’t call her attention back to me, or stop her from the conversation she started with them, to redirect her help to me. If they weren’t in the location that they’re in, this place would never do what it does. It’s too bad really. the mechanics are pretty nice, but between attendents that nod off on day shifts, and others with wretched chips on their shoulders. this place? You should pass!

Needed my truck towed, for that last time to sell it.
They showed up on time. Very professional.
Pam who took my call, was very courteous and accommodating.
Very fair on pricing for their services. I will choose them first!
OUTSTANDING !

What HAPPENED??? I used to love Gaeta’s, and maybe they are still great if you need a tow or some repairs. But if you just want to pop in for their (very competitively priced) gas? Keep driving and go somewhere that they actually WANT your business. Twice now (and I wouldn’t Unilocal about one time) I’ve decided to pay cash, which increasingly feels like the safer choice these days. The «cashier» and her buds (fellow employees? vendors? permanent customers?) were so busy entertaining each other, that I had to wait several minutes for her to accept my money so I could pump some gas. When I thought I saw a pause and asked for my $ 20 on pump 6, she said «wait just a minute» and went back to whatever she was doing for whichever among the party must (might?) have been a customer. Like I said, this was the second time I was ignored and made to wait while trying to pay cash to get some gas, so sadly, I won’t be back.

Called this morning to get an estimate. After giving her the to/​from address for towing, she quoted me a range. I had already checked out the website and was impressed with what it said about its drivers’ credentials. When I called back to schedule, she said it would take about 2 hours before a driver would be available. Less than 2 hours later, she called me back to say the driver was on his way. Alex, the driver was professional, personal and friendly. Rode with him to the dealership.
All in all, it was a bright spot n an otherwise crappy situation. I hope I don’t need a tow again anytime soon, but if I do, I’m definitely calling Gaeta. Thank you!

I broke down just a mile from this place. I had my two young girls with me and it was getting late. The workers here are so helpful and considerate. They made a very scary/​stressful situation so much better. Thank you!
Lisa