Winn Street Service Towg

I was in my first ever accident a month ago and had the displeasure of dealing with this company because a police officer summoned them to tow my vehicle from the scene.
Having never been in an accident, I contacted a good friend in the area who recommended asking this company to bring the car to the auto body shop where it would be repaired. The driver told me to hang up my phone so he could explain what he would do, which I felt was out of line. He advised me to have the car brought to their location to avoid extra out of pocket costs otherwise covered by my insurance, so I cooperated. When we arrived, I went into the lobby area where the two staff members did not acknowledge me until, in the midst of my situation, I asked what course of action is typically taken next. Now I understand that these matters should be addressed on a case-​by-​case basis, but there was no sense of empathy here, and being a company that likely comes into contact with people facing such stressful circumstances, I think it’s fair to expect that much.
On top of this initial unpleasant interaction, the company would not release my vehicle to the shop I arranged to have pick it up on the Saturday following my accident because they aren’t «open» on Saturdays, even though I called that Saturday morning and spoke with a representative who told me it would not be an issue. The lack of accurate communication or follow-​up led to unnecessary additional wait time for my vehicle to even begin to be repaired, and therefore additional associated costs (rental car, etc.).
I have only dealt with a towing company once before, but this seems to me like a company able to get by merely due to its essential functions, despite how indifferently they treat the people unfortunate enough to need to deal with them, so I would at least like to warn those for whom it is optional.

I wanted to give this guy no star. Robber without gun. Refused to put the axle back on my truck. 45 minutes towing 360 bucks? Others charge 135/​hour. What a crook. Eat my money, you will feel it in your bone forever.

CUSTOMER BEWARE: Guy (who I was told later was the owner) showed up bullshit and rude right off the bat. Asked a simple question and he barked he had been doing this for 40 years and then paused and said «fuck this I’m outta here». Then proceeded to unhook my truck and leave me high and dry stuck in the middle of nowhere. In all my life I have never encountered such an unprofessional jerk. This happened during freezing cold weather as it was snowing last week. If you ever read this you red faced dirt bag you NEED TO RETIRE.
I will never call them again and I hope this review will help you decide to call someone else also. It’s a towing company’s job to help people. Not leave them stranded on a snowy January day.

If your buying towing equipment from these people? DON’T. Quality of the equipment is very low for the price of high end equipment. The people who run this company are super rude or at least at the front desk. Will never go back to this place for any towing equipment again.

Inconsiderate bunch of people that call themselves «hard workers.» Not only was no one at the desk upon arrival, but they even went as far to ignore the customer. When questioning their prices, an immediate annoyance becomes visible and the employees instantly become rude. AVOID this business. Spend your money elsewhere.

Much too expensive to have your car towed! My daughter had to have her car towed, they charged her 160.00 for a 15 minute tow. I found out that other tow companies charged a lot less! I tried to see if we could get a little break on the price when I spoke to owner, not only did he laugh but was very arrogant and cocky. Come to find out, he has a poor reputation. Very dissapionted! I would never use this tow company again.

The guy there is rude n kept complaining about his busy schedule. Not helpful at all.

My daughter was involved in a motor vehicle accident on Rt3, another driver totaling her car while she was pulled over waiting for help. The driver that came to the scene was so helpful. Thank you for having great drivers and for putting my family at ease during this very stressful time.

I had a flat tire last week, and Winn Street was prompt and courteous. The driver got my car hooked up in a matter of minutes, and then he towed it to the dealership for me and handed it off to them without my being there.
The price was fairly reasonable. It was more than I wanted to pay, but it was exactly what they quoted me over the phone, and to be fair, I was going from Burlington to Belmont. They made a frustrating experience go smoothly, which is all I can ask for.