Acura of Peabody

The service department has been very inconsistent. The first time I came here I couldn’t stop raving how great they were. Unfortunately, the last few times I came here, I went back home with an issue. The first instance, they patched the hole that was in my tire, but failed to place the tire valve cap back on. But it’s only a cap right? Shortly after I went back to get my yearly inspection. Who ever removed the previous sticker from my windshield did a terrible job. I had to scrap the remnants and glue myself because it was bothering me that bad. I also paid for a new tire valve cap upon this visit, since they claimed it was not their fault previously. I shouldn’t have gave them the benefit of the doubt and checked the tire before I drove off because when I looked at the tire from home, there was still no cap. This was a inconvenience as I had to return. I was disappointed I didn’t receive high quality service. For the prices of these cars, this should be expected.
On a positive note the employees are friendly and professional.

The people at Acura of Peabody are very friendly and go out of their way to help. No appointment is necessary for A1 or B1 service. Highly recommend.

The service department is outstanding; we have taken our Acura vehicles here for service over the years and have been very happy with the repairs and great customer service.
Thanks Acura of Peabody.

Overall experience was mixed… not super friendly, some were just annoying. Sold me a car with a rust spot that keeps growing, I;m the sucker. Complained a few times about pulsating rotors which another dealer actually said were bad after all. They didn’t replace the rotors but ‘cleaned the brakes; also causing the brake fluid to leak which another dealer found. I get it, used cars make the big bucks, but this place just really didn’t care once they got the money. This a 23k car by the way, not some 7k piece of crap.

My husband and I had a wonderful experience here! Our salesman David was very knowledgeable and patient with us. He was obviously passionate about our car, seeing as though he drove that same model himself! Would highly recommend this dealership to family and friends! Well done!

great service!!! easy in and out. Clean. Friendly staff and competitive pricing. love that they throw in a wash and vacuum.

I have had a very positive experience with Acura of Peabody. I find the team to be responsive, knowledgeable and professional and I have been genuinely (and repeatedly) impressed by Erin. She is very committed to delivering a customer focused experience and communicates VERY effectively. I will continue to work with this dealership and would recommend them highly.

I had been looking for a new car for months, and finally decided that an Acura ILX was the best option. I want to Acura of Peabody with the intention of test driving the car, and then hopefully buying it. I have never encountered a worse sales department in my life. I walked in and had to ask someone to assist me. Once the salesperson came over, he was dismissive. He tried to talk to be about a larger car (which I was not interested in), and then advised that I try Toyota or Honda.
Needless to say, I ended up buying my car at Bernardi Acura of Boston. The service there was great, and I felt like I got a good price. I live in the North Shore and would rather drive into Boston for any and every issue with my car than step foot in Peabody Acura again.

Went in for Presidents’ Day weekend. They had some really good snacks sitting out. My salesperson was nice, pretty chill, and didn’t really seem to be working very hard. Was helpful otherwise.

Worst dealership I have ever experienced. I was a serious buyer and after months of research I had made a decision to purchase an Acura RDX. Only one thing left to do was to test drive a new model and if I liked the drive I would be sold. First off, there was not one person who was willing to come over and help me. I finally asked the receptionist if someone can help me and she said someone will be with me shortly. A half hour went by and I walked out. The second time I went in, hoping I would have a better experience, once again the receptionist saw me looking at the car and came over to me and told me someone will be with me shortly and finally someone came over. I asked if we can take it for a test drive and he told me its a little late because they close at 8 PM. Mind you its only 7 PM. He asked me to make an appointment and come back, so I did. When we were about to discuss numbers he kept PUSHING and PUSHING to have me lease the car. I told him I want to purchase and he was trying to convince me why it makes more sense to lease. Why try to sell me on something I don’t want? Bottom line is I never went back. The following week I went to Acura of Boston and met a great salesman and purchased the RDX right after test driving it just as I said I would if I liked it. If only the customer service was better they would generate more business.

Excllent customer service, strive to get it fixed and out. Competitive pricing

Absolutely love this dealership and everyone who works here! Recently had my Acura serviced here and the experience was fantastic. My car feels like new after a routine service; props to the service department! Everyone who I have ever dealt with at this dealership made it a point to come say hello and see how my leasing experience is going. They even send cards on your car «anniversary»! The professionalism and genuine care is evident here and definitely sets this dealership apart. I recommend Acura of Peabody to anyone and look forward to many happy years of leasing here :)

These guys are great. They are not perfect but they try and do the right thing all the time.

This is the worst service department that I have ever dealt with. I have had three minor problems with my TL over the last 18 months. Each issue took at least two visits before they were resolved.
If you can’t fix them, then why would I want to buy from you?

I’ve been coming to this dealer since 1999. I’ve owned 2 Acura’s since. I’ve never been disappointed with the level of care, professionalism and customer support. Acura is a great car, but it’s the people at the dealer that go the extra mile to ensure your happy and that every trip to the dealer is a positive one. I’ve owned many different vehicles visited many different dealers. You will not find a better one out there than Acura of Peabody!

I wouldn’t take my car here for any service. I brought my acura tl here and 1^st I could not get them to answer phone or call me back when I left message. When I dropped car off telling them I had a ticking in engine they told me 2 – 4 hours to open engine to find problem. Finally after many calls they told me 10 – 12 hrs to open engine ($ 150/​hr). When I said never mind. They told me I owed $ 186 for them to find out there was a ticking in the engine — hmmm I thought I brought it to them already knowing that. So basically they made me pay $ 186 to tell me what I told them — nice job. Thanks

I bought my car here, and I am officially done with this dealership after giving them far too many chances.
Before I dive into the reasons I would not recommend shopping here, I think it’s only fair that I note my positive experiences:
My salesperson, Jim, is an okay fellow — he was respectful about answering my questions and negotiating a price, which was not at all the case elsewhere. I also had a very positive experience with a woman named Cindy who was the last person to help me with a service request — she was both friendly and professional. I only met their techs briefly, but they seemed to want to help, for what that’s worth. Finally, the dealership replaced my car battery free of charge when it died within 3 months of my buying my car, which I very much appreciated.
So my reasons for not recommending this dealership:
1. My Certified Pre-​Owned TL now has POLKA-​DOT bumpers
They repainted my bumpers prior to delivery. The bumpers looked fine when I accepted the car, but less than a year later, I had hundreds of obvious chips in my front bumper (white spots against black paint), and a few on my back bumper (from other cars tapping my bumper in city parking spots, which normally doesn’t remove paint). Auto body shops have confirmed that this is not at all normal, and the quotes for repairing the front bumper alone start at $ 650.
When I mentioned this to my salesperson during a visit for another problem, he told me they’d briefly used a cheaper auto body shop named Colorall for paint repairs on certified cars, and several angry customers had brought their cars back to complain. Imagine my anger, considering that the service desk had repeatedly and condescendingly told me that the chips in my paint were «normal» and refused to repair the damage. (To my credit, my previous and only other car was white.)
So as per the title, I have polka-​dot bumpers. Isn’t that what everyone wants on their shiny black luxury sports car???
2. Transmission Problem of Doom
I have an intermittent transmission problem (’07 TL, 74k mi) that I noticed shortly after I bought the car and that has gotten worse with time. The TL has a long history of major transmission problems, but Acura told the world they’d fixed the problem in the 3^rd generation, so I foolishly trusted them and bought one. BIG MISTAKE.
The car often jerks when shifting between gears, it sometimes hesitates and shudders when shifting through 3^rd, and it has taken to getting stuck in 4^th gear on the highway. Also, the tachometer likes to bounce up and down randomly to remind me that my transmission is possessed. My friend who drives the car occasionally has noticed the transmission problem and is also concerned.
When I Google the problem? I find a sea of fellow 3^rd generation TL owners with the same/​similar problems. When I go to the dealer for help? They’ve never heard of such a problem (uh huh, sure), and I must be imaging it or it must be something else (of course). Now, I’m no mechanic, but I most definitely have a transmission problem.
I’ve taken the car in multiple times now, and they continue to refuse to repair it because their techs can’t replicate the problem during test drives. This is not an uncommon situation with an intermittent problem, but my warranty is running out and my safety is increasingly in question while they give me the runaround. I tried talking to the service manager, and that was an utter disaster, which was the final straw for me. I’m going to try another Acura dealer.
3. The other service desk person I worked with had the typical condescending and dismissive demeanor common to dealerships. I expect a certain amount of this from dealers, but the system here seems designed to wear you down through endless waiting (even with an appointment), dismissive-​ness, and weird bait-​and-​switches (a promised loaner car suddenly not being available, etc.).
4. If you’re a woman, you can also expect a barrage of sexism. I’ll never forget the guy in the service bay in 2012 who asked for my car keys, and when I handed them over, responded, «That’s a good girl.» ??? Um, if he said, «That’s a good boy» to a grown man in the same manner, I suspect he’d get slugged. I was too stunned at the time to say anything. Sadly, his comment was not the exception to the rule here.
I’m extremely disappointed, both in Acura and with this dealership. I’m not sure whether any better Acura dealer options exist in the area, but I wanted to post this so that other shoppers can at least know what to expect. Meanwhile, wish me luck with my increasingly nerve-​wracking transmission problem.

Illana in the service department is so nice! I always feel well cared for at Acura Peabody and am always happy with my service and sparkly clean car when I pick it up. Love my Acura!

Roll right in, roll right out! Attenative customer service. Thorough and knowledgeable. I get a loaner upon request!

Yea it wasn’t cheap, but they do a real good job…