Hyundai Village of Danvers

Leasing my new Santa Fe was so easy! Every person involved was helpful, honest and efficient! Starting with the online Client Representative Mikey, to the Sales Manager Alan and Sales Consultant Clint. Even the Finance Manager Hysen was easy to work with.
I will recommend Hyundai Village of Danvers to anyone looking for a vehicle. Thanks guys!

I bought a car from these guys in 2012. They were tough and difficult to deal with then, we haggled over a final $ 250 and they would not move on the price. I bought the car, but maintained my disappointment with their finance guy and how he was unwilling to deal with me.
Fast forward to last week; I was walking through their lot on Friday night, looking at Tucsons and a salesman Mike approached me. He was nice and professional and realized I was just in the looking mode. He did ask for an appointment and I gave him my card and agreed to an appointment at 1PM on Sunday. At 11:30 on Sunday, someone from the dealership called to confirm I was coming in. After a little banter, I did confirm the appointment. When I showed up at 1:05 PM for my prescheduled and confirmed appointment, no one in the building was available, no Mike, no voice from the phone, no one. When I approached the receptionist, I had to wait for her to decide to look up from her desk to communicate with her. She had no idea who I was there to see. She went looking for someone to help me twice, and when someone came out to see me, he left me to go look for someone to help me. Remember this is for a prescheduled and confirmed appointment. I realize I was looking at $ 20,000 cars. I know they are not the «expensive» cars, but if someone expects me to drop 20K or so, on a car, wouldn’t you expect to get a little bit better customer service than dumb-​deer-​in-​the-​headlights looks?
The kicker of this story is the follow-​up email I received at 8 PM Sunday night. E. Grady wanted to thank me for my appointment and to let me know that he was available to me if I had any further questions.
I can honestly say, if you are looking for a good deal and great customer service, go somewhere else.

What: A lease
When: Signed today — picking up tomorrow.
Car: 2015 Santa Fe 2.0 Sport
Note: Other models I test drove: Toyota RAV4, Honda CRV, Nissan Rogue, Mazda CX5, BMW
Great service — Great team.

I purchased my 2007 Hyundai Sonata from here in 2010. Prior to that, I had a Hyundai Elantra. Several members of my family have Hyundai vehicles as well. They’re good, sturdy cars and we all always feel very safe in them. I had a pleasant experience purchasing my vehicle, and little reason to go back since then.
Last month, however, my check engine light came on. After I was told (not by Hyundai) that it wasn’t anything serious and to just get it fixed before I get my next inspection done, I let it go. A week later, however, my car broke down on me at a red light. This was a Friday night, so I scheduled an appointment at 9AM the next morning at the service center. On the form, I wrote that my engine light was on, my car broke down, and that my wheel also made a sort of scraping sound when I took right turns. I dropped my car off a little bit before 9, and provided the gentleman at the service desk (Matt) my phone number to contact me at. Around 3:00, I still had not heard from them and called several times, but just got voicemail. Figuring that the place was closing soon, I had my brother drop me off. As soon as I walked in, Matt asked if I received any of his messages, to which I replied no, and then he said he must’ve called the wrong number. They were closing, but stayed to fix the changes I authorized then. I was fine with waiting, and didn’t mind the mixup with the number, as it was only about an additional 25 minute wait.
Immediately I noticed that the scraping sound had not been addressed, however my engine light was off, so I figured that would be a battle for another day. Unfortunately, before I even made it home, my engine light was on again. Again, I was patient as I understand sometimes you think the problem is one thing when it isn’t. I left a voicemail that I would return my car the next day, as well as scheduled an appointment on Monday morning to make sure my car was seen. When I dropped my key in the drop box, I also wrote down all of my contact info again (also did when I filled out the online form and left the voicemail). My appointment time was 9:30, I believe.
Around 2, I still had not heard from them. I called, and whoever I spoke to said very quickly that the car was ready. That was it. So again, I had somebody drop me off. Again, the engine light was off, however there was still the scraping noise with right turns. I didn’t have the time to address it at that point, however.
Two days later, I was leaving work and my engine light turned on again. This time I called right away and spoke to Mike at the service desk. He looked up my information, said that the car was running fine, and to come in on Monday. While on the phone, I had said that I was uncomfortable driving a car that had broken down on me (especially as the problem STILL had not been adequately addressed. Two times now they thought it was fixed and it wasn’t.). This irritated me, as this would be my THIRD time coming back for the same problem, and I had expressed that I was uncomfortable driving a car that broke down. I’m a traveling therapist, and most days work at at least 2 different buildings. I need a car that works.
Luckily, we had an extra car currently in the family, and I was able to drive that. Which was a good thing, since Hyundai never offered me a car to borrow during this week and a half ordeal.
Because I couldn’t take any more time off from work to deal with this, I authorized my father to make any decisions and left his contact information during this third trip back. Because what EVERY adult female wants is to have to have her father take care of issues, right? Wrong, but at that point I also wondered if because my father is a male, he would be treated with more respect and taken more seriously, since I was 0 for 2 so far. We dropped the car off Sunday night to be seen on Monday. By Monday afternoon, still nothing. So we called, and were told the computers were down. Tuesday, same thing. Which is fine, I understand, but at least call your customers and tell them what’s going on. We shouldn’t be having to call to get updates on cars.
The next day, my dad actually went in to speak with Les, the service manager, about the service we had received. From there, I will say that things improved. Les made sure my car was fixed and had the technicians run it in the heat and cold to make sure that the problem wouldn’t resurface. The scraping sound was also addressed, as well. Les also deducted the amount of the first part I paid for in my initial visit from the total price, and amended the labor cost as well. Overall, I was very satisfied with how Les handled things, which is why this gets two stars and not just the 1 that Unilocal requires.
I understand that sometimes it is a guessing game in trying to solve a problem, however what irritated me was the lack of communication and overall inconvenience.

UPDATE: I was contacted and reimbursed for the Oil Change (~$ 16, not including disposal), all other charges remained, but I have to add a star for making an effort.
ORIGINAL REVIEW (w/​edits):
Let me first start off by saying the gentleman at the service desk, Mike Myette, was very nice and helpful; he made a concerted effort to address my needs, pointed out manufacturer recalls, and maintained a professional and personable demeanor. I was even fine with waiting the eventual 3+ hours for the 60,000 mile scheduled maintenance on my Hyundai Sonata; no rush!
However, whoever the technician (s) was that performed the vehicle maintenance did not follow clear instructions on the service form and did not charge me accurately for the services received.
When both scheduling the appointment online and upon my arrival at the dealership, I stated that I did not need an oil change as part of the maintenance as I instead planned to get it done at Valvoline during the week ahead.
Once I paid at the cashier, I got in my car and went on my way. Halfway home, I (fortunately) let my OCD get the best of me and pulled over to read the service receipt and summary. The service summary indicated that my oil/​oil filter was, in fact, changed.
Annoyed, I popped the hood and took a look for myself…
Indeed, the oil was clear and had been changed; I also question whether they used a syntethic blend that I normally use in my car given the cost listed on the summary. (either way, not what I asked for)
As can been seen on the service summary, the words, «No oil change» appear.
In total, I was overcharged by $ 25+ dollars; mainly offsetting the 10% off coupon I used.
$ 25+ for the oil change/​disposal of waste that I explicitly said to omit.
On top of everything else, the 4 wheel alignment option I elected to also have (~$ 90) resulted in no perceivable difference on level surfaces as my slight drift remained on my way home.
Disappointed, this visit to Danvers will probably be one and done for my Hyundai.

Ed Grady and Michelle Fitzmeyer made my car buying as easy as possible and went above and beyond to get things done. I had looked into other dealers but seeing I was a returning customer, I gave them another shot and I’m SO glad I did! They have an awesome team and take the time to be sure the customer is happy. HIGHLY recommend them :-)
Maureen B.

This guy’s are rock stars!!! They stand by their cars and deals.. Went to bat me in a difficult deal and maybe the best ever ending to what could have been awful. Ed Grady and Gary are fair, gentlemen, and just great guys

Went to The dealership in Danvers to look at purchasing my third new car from them. Immediately walking in I was greeted by Ed Grady and he promptly got to work for me. Great guy awesome attitude and worked extremely hard at getting me the car I fell in love with. Between Ed and Angel I finally drove away with my new 2014 Santa Fe. After getting my registration and sticker 5 days later (they had a slight mix up with paperwork and I had to return a few times) I got my car back with another full tank of gas. Thank you Ed and Angel for all your hard work.

My husband and I went to Hyundai Village of Danvers to lease a new vehicle for my husband and trade in my 2011 Santa Fe for a newer one. We initailly dealt with Michele who was instumental in helping us deal with turning in my husbands lease. She was a true professional and easy to talk to. Michele then turned us over to Doug to begin our search for new cars. Doug was one of the best sales men we have ever had the pleasure to work with. Our satisfaction was his number one priority. He didn’t push us to get cars that were out of our confort zone. He worked tirelessly with us to get the right vehicles. We then had the pleasure of meeting Angel — Financial Manager who was just as courteous and helpful as Doug. Both men were extremly professional and made buying a new car a great experience. My husband and I love our new Santa Fe and Elanta and redommend the cars and dealership to
anyone looking to make such a purchase. The entire staff is there to make purchasing a new car a pleseant experience.

Ed Grady, Business Manager Angel and the entire staff at Hyundai Village Danvers came through again.
I took my girlfriend there to buy a Sonata. After two quick visits she drove home a low mileage black 2013 Sonata. She loves the car and she appreciated how easy it was to do business with them.
Check them out. They are outstanding!

Buying a car can be a stressful experience at times, even more with a dealership where you can have the usual pushy salesmen (Quirk Dealerships) or others that completely ignore you when you walk in. But at Hyundai Village it was the opposite, the folks there really went out of their way, polite, knowledgeable and very professional. I would recommend Hyundai Village to anyone looking for a reliable car, a great deal with excellent customer service. Got a Santa Fe Sport and we are extremely satisfied with it.

Great dealership Best sales person Doug Cronin!

Absolutely awesome service here! After being treated so poorly at two other dealerships. Coming to a dealership with knowledgable and helpful people was a breath of fresh air. As soon as we walked in the door Ray came up to us and we discussed what I was looking for and what I was available to get. He then went and worked with Angel the financial guy there and they both went the extra mile to find a car that would fit my criteria. They were both a pleasure to work with. Super friendly and extremely knowledgable. If your looking for a new car. I recommend this place to anyone. I wouldn’t go to any other place.

Either I’ve had the worst car dealership experiences in the past (who didn’t?) or these guys are really awesome.
I bought a used Honda that I absolutely needed to get to work. The car did great, the sales guy wasn’t pushy, and they were very nice to replace the sun visor that I thought was difficult to maneuver up and down. Been driving it for about 2 month now!
The financing also went rather smoothly, which is rare, as my credit history is next to non-​existent.
Last week I went in for my first (free) oil change. Appointment was easy to make through the online system. I was concerned as it was taking over an hour, but as it turns out, they gave me a tire rotation for free, too! Will definitely be going back there again for my future service appointments.

I purchased my 3^rd brand new car here (first brand new Hyundai: 2014 Limited Sonata), and I have never regretted something so much in my life.
1. The sales guy was nice if you want to talk about sports, but I wanted to talk about the car I was buying which I seemed to know more about than he did. My step-​father was told he had the car there, but it was in another lot. He never offered me a test drive either, even though we had to drive the same car (in white) to the other lot to see the one I wanted.
2. My brother has been to this dealership a few times for service. Apparently since we have the same last name, we’re obviously the same person, no? Well that’s what they thought as he was notified when my registration was ready (and they never called me when he told them what was up), and they continue to contact him instead of me despite being corrected several times. My brother told me that you just have to yell at them to get good service, but I’d like good service from the start, thanks. I never got to take any of the surveys about my experience there either because they all went to him.
As for the actual car…
3. Three days after I started driving it we had a snow storm during which my car would not start. I ended up abandoning it and taking a $ 50 cab ride (that I am not being reimbursed for) because roadside assistance wasn’t listening to where I was (not Hyundai Village’s fault but still…). The next day I took it to a dealership in Framingham (where it wouldn’t start), where it was found that it needed a new starter (with 45 miles on it…). In speaking with Hyundai Village, they were utterly unapologetic, giving me nothing but «huh, that’s weird».
4. When the starter was fixed, something got reprogrammed so that only the key they had when they fixed it worked. I needed to pick up my registration and get it inspected so I had Hyundai Village take a look. I talked to someone who made me feel stupid for not knowing they have to take it across the street to get it inspected before Frank took over… quite possibly the only guy there that is polite, helpful, and informative. That being said, I waited for 2.5 hours before being told that their computers were down and they couldn’t fix my key. 2.5 hours for an inspection? Come on…
5. About 2 weeks ago it was time for my first oil change. A few weeks before I noticed that my brake pedal is sticking. I would push it down while driving, and it wouldn’t come back up until I lifted it up. I told whoever was at Hyundai Village that day (he never introduced himself or gave me a receipt or anything so I don’t know his name) exactly how to reproduce the issue: lightly press on the brake about half way while the car is in motion (thinking he would take it for a quick spin around the mall). He stomped on the brake in front of me like a caveman, and when it didn’t happen he looked at me in disbelief and said he’d have to take a closer look. I reminded him that it didn’t happen in park and that he has to press on it lightly, and he just repeated that he’d take a look. About an hour and a half later (again, why so long? No one else was there) he came out and said that I would have to bring it by during the week so they can give me a rental and drive it for a few days. Why?! Drive it right now with me! I once again left unsatisfied.
I still have not had my brake pedal fixed, and am convinced there are other problems with it (wish I knew cars more), but I will not be going back to this place ever again. And why the hell does this brand new car have so many problems?! I have yet to enjoy that «new car» feeling, and kind of wish I kept my Mazda. I had had problems with them years ago when I owned an older sonata and they were on route 1, but I figured it might be different after they moved and such.
1 star because you can’t give negative stars.

Okay so, I’m a recent college grad, currently waitressing full-​time, with not-​so-​good credit, so I was extremely nervous about car shopping, although I knew I needed a new car very badly. This was my first time ever financing a brand new car, and I was afraid I would be unable to based on all of these factors, and I was especially nervous to deal with any car salesman as to be «swindled» or talked into something I didn’t really want.
I had been researching the Elantra online for several weeks, and David made the effort to reach out to me several times (NOT overbearingly, I was just being shy and not answering.) Finally, last Saturday I walked into Hyundai Village with my father, and David knew who I was immediately, and was welcoming, and absolutely hilarious — not intimidating or salesly at ALL! He was so accomodating to my father and I, made me feel extremely comfortable, and made me feel that he was playing on MY team, helping me get the best price and offers to go along with my budget and my needs! The deal was pretty much done after the first visit which I absolutely did NOT expect… and from there on, he helped me figure out the next steps to take in order to ensure that we could finalize the process so that I could grab the keys as soon as possible. He was really great about emailing and calling back and forth to get things done, and today, Wednesday, I walked in, he took me through everything I could ever possibly need to know regarding my new car, from starting the ignition to figuring out the nav system.
This was my family’s first experience with Hyundai and it was amazing! I am so happy we walked into this dealership in Danvers, it was a great experience! Thanks for everything, Dave!

If you have bad credit, run, run as fast as you can. This place will rip you off! Me and my fiancée went in here to purchase a used vehicle, they ran our credit and told us in order for us to get a loan we would have to pay up front in cash a bank fee of $ 2500. Which in the state of Massachusetts is Illegal, the dealer is supposed to pay the bank fee. Also our interest rate was going to be 20.99%. I dealt with a salesman by the name of Joe, and the Finance Director John Poulos who is the one who told me I needed to pay the bank fee of $ 2500. What a scam artist this guy is. Never again will I go to this place. Also need to add that I got a loan from Mazda for a brand new car for half the interest rate and no fee whatsoever! Who are they trying to fool?! Beware of the shadiness these people try to pull on honest hard working people.

Cant say enough about this place! Everyone Ive dealt with is awesome, from Chris who sold me the car, had super patience while I test drove about 6 cars, Alan who made me feel good about my numbers, and Scott in service is phenomenal! I would highly recommend this place!

I’m a little late in writing this review, but the team at Hyundai Service is awesome. My husband’s 2012 Elantra was making a bit of noise. I brought it in, and they needed me to provide documentation of all our oil changes. At first I was taken aback, but Mike Meyette (sp?) explained that we needed the documentation to proceed. We’re fanatical about changing the oil, since my husband has a long commute. I brought in all the paperwork. There was a problem with the engine– and since we had done nothing wrong to cause this, we received a new engine.
It took about 3 weeks for this all to happen. It was Hyundai’s problem– they didn’t have the engine in stock. Mike and his team authorized paying for a rental car during this time.
It was a stressful process, but Mike was cordial, understanding and unfailingly polite throughout the process. At first, I was second-​guessing our car purchase –why should a car need a new engine at less than 50k miles? But the service we received was second-​to-​none, and I would recommend Mike and his team to anyone.

It’s only been less than two hours since I got home and I need to rave about Hyundai Village.
Jason D’Avolio is not what you expect from the typical car salesman. This guy works for his customers and aims for complete satisfaction. Throughout the week, we have been communicating via email, and answered all of my questions before stepping foot on the lot. The entire experience was easier than I ever imagined. All the while at the dealership, I was just expected to be preyed, pounced and devoured by shiesty salespeople. I had my guard up the entire way. No need here!
Went to test drive the 2013 Sonata GLS, as advertised. And, Jason gave me exactly I wanted, and even more. A quick drive around Danvers/​Peabody, and I was surely convinced that I was parting ways with my little dark knight; my black Honda Civic coupe. (To the next person who drives him: I’ve taken great care of him. He’s been an amazing first car!)
Moving on to the scary part: Number Crunching
After evaluating what my Civic was worth through Carfax, they came to me with not the most absurd number; however ideally much lower than the number I came in with. Bounced some numbers around, and Alan, his manager agreed to meet in the middle. Although, in retrospect, it wasn’t as painful as I thought. It was kind of like going to the dentist.
Signed and shook hands with both of them. Glad that I could make a sale/​lease for them. They went to the back of the showroom and returned and asked if, they could get the Sonata ready, would I be willing to part ways? I wasn’t truly expecting that so soon. But, yes! Now, we just needed to wait to speak to the finance manager. It was going to be a short while before he could meet with us. So, my boyfriend and I knew to grab a bite to eat at Sylvan Street Grille. Jason offered to actually buy us both lunch and he’d be willing to pick it up. How gracious of him! So, yeah, after waiting just a mere half an hour or so, we had a «free» lunch.
We spent maybe over two hours, maybe three hours at Hyundai Village, but I hadn’t noticed the time at all. Time went quickly and painlessly. I give this Jason and his manger, Alan all 5 stars!
They aim to please. (50 Shades reference)