Jiffy Lube

I thoroughly enjoyed my visit to jiffy Lube. The staff was amazing. I was in and out quickly. I have a two year old so time is precious.
I highly recommend this place. Customer service is top notch.
Satisfied customer.

Great costumer service in person and on the phone wait was 30 min on the spot usually takes 3 to 4 hours at other places very happy with service

What a joke. They refused to do a standard $ 40-​ish service on my 2001 Jetta. Said they would only do the $ 99 oil change because it needs «Europena Oil». Have had the standard $ 40-​ish service done many times previously. Scam.

Jiffy Lube vacuums the vehicle out as a part of the service performed when getting an oil change. Being a person who once worked at JL, the service is now embarrassing to see little pride taken when servicing the car. It makes me wonder how the techs under the car handled things. I will say the service was friendly and they made a point to open the door for me, but I was not impressed with the person (s) responsible for the inside. Seats weren’t vacuumed either.

I am 15 minutes away from being here for 2 hours. It took them 45 minutes to even give me an estimate for work to be done and obtain signatures.
There were only 3 people ahead of me when I arrived. Two of which paid and left within 10 minutes of my arrival, so your excuse is invalid.
I’m usually always here forever, so I expected a wait but this is retarded. If I didn’t HAVE to get this done I would have left ages ago. (I sort of procrastinated, am going out of town, and this is literally my only option right now.)
Someone else just pulled in and nobody had enough decency to provide an accurate timeframe in which you can expect to be acknowledged by any one of the staff members. «Have a seat and someone will be with you in 10 to 15 minutes.» 10 to 15 minutes my ass!!!

After my last Unilocal review of Jiffy Lube I was contacted by Sean the owner. He explained why they discontinued the «Value Service Pricing» and was unsure why I had been charged a few dollars more than I should have. (I had also talked to a friend who owns a mechanics shop and he also said the costs have all gone up and the price was not as outrageous as I had thought). Sean sent me a voucher for a FREE OIL CHANGE. A few months later, when the time came, I went in for the service. I now see that what they provide (oil change, fluid top off, tire pressure adjust, vacuum the front seat area, window washing AND their TOP OFF service in between oil changes) is a good deal at the price point. Other places MAY be $ 5 — $ 10 cheaper BUT all they do is change the oil. I ran three small businesses at the same time for over a decade. I understand income and expense. But, as a Christian, I also have a sense of enough. I DO NOT go along with the ideology of «charging whatever they will pay». However, all things considered, I now believe Jiffy Lubes price point is reasonable for the service provided.

The staff is unresponsive and unconcerned about safety.
An employee insists on parking his car at the very front corner, creating a severe accident risk for cars turning left out of the Kennedy Fitness Center. There is just no line of sight when his large, dark car is parked in that location. Many people have complained about the issue.
When we talked to the man at the front desk, he said the car was his, and it has to be there because he «has been threatened by a customer.» (Wonder what happened there?)
Apparently, there is an outside camera that is focused on the area where he parks his car. So we talked with the manager, suggesting perhaps the employee could park his car in the Jiffy Lube lot, where it would be visible. The manager said he cannot tell his employees where to park. Period.
No one seemed concerned about the accident risk. No one cared. I would expect better from a place that’s in the business of taking care of cars.

Don’t go here unless you have an hour to waste. Was one car ahead of mine and was told it would be 10 – 15 minutes. I expressed my concern with time at arrival due to my schedule and it was reiterated it would be only 10 – 15 minutes. 1 hour later my car was finished.

Absolutely terrible spent 20 minutes waiting to get checked in, my wife and I gave up. As we were leaving a guy in the black shirt started yelling at me about his” girl” being too busy to help us, as I told him at least at the dr. s office you get acknowledged and the paperwork is started his reply weren’t you acknowledged? Yes we were acknowledged what we didnt want to do was spend our Saturday being acknowledged we were at NOT SO «JIFFY» lube to get an oil change. We decided to go over to lube and go and were in and out in less than 2 minutes they also had a backlog of customers but were able to acknowledge us and fill out the paperwork. We went on our bike ride to Parkfield ate lunch and ride back to Paso to pickup our car waiting for us.
We have brought all 3 of our vehicles to NOT SO «JIFFY» lube in the past but will not return, the guy in the black shirt needs a lesson in customer care

Aweful service. I just left after waiting 35 min to even be acknowledged. No greeting, no eye contact. Another customer let me know she waited 40 min to get her car checked in. I understand that sometimes they are busy but there were only 3 customers. I waited patiently until the lady in the front informed the her co workers she was off to her break. At that point I took my car. I advise giving your money to someone who cares about their customers.

Great customer service and they are really fast… I bring my brand new Mazda 6 here.

Good visit. Quick and didn’t Try to up sell anything.

Good experience. I like how you can come into a jiffy lube location without an appointment and still get out in timely manner. The associate went over the recommended service point with me and allowed me to choose which services I would like and which I would like to refuse. They were NOT pushy at all which made me feel as bidi was not being sold. This encouraged me to get a complete service.
One issues: as minuscule as it might seem, I was perplexed that this location did not have a simple recycling bin. Again, I know not does not seem like a big deal however I believe in recycling so I was forced to hold my aluminum can the ought my 45 minute wait. When I asked the associate he was also frustrated as was others in the waiting area. This seems like a very easy fix but someone at this location must step up and fix this easy problem.

Rick the manger has done a fine job with his staff, they are polite and effiecent. They always do a fine job with my vehicle.
Thank you Conner and Rick!

They spend too much time with «bells and whistles» and not enough time just changing my oil!

Watch out ladies! If you don’t know much about cars like I didn’t, they will definitely take advantage of you! After having someone help me review the items on my receipt, I learned that I overpaid, A LOT! A 34 $ up charge, «system cleaner,» 39 $, (my car was 6months old, did not need), charged me for a full extra quart of oil to «top it off,» (my car did not need) 94 $ charge an hour for labor– I was out in about 20min? I ended up paying over 160 $ for an oil change! I said I didn’t want anything extra, and I was told this is «standard» to take good care of my new car. I’m sure I’m not the first woman they have taken advantage of. They should be ashamed of themselves! I am disgusted. DO NOT give them your business!

Well this was a very good and quick oil change. I must have waited about ten minutes and my car was done. They didn’t push a lot of extra stuff on me which I have found that most oil changer places do. Using the coupon on Unilocal it only cost me about twenty bucks and I couldn’t have been happier. While I was waiting they told me that anytime before my next oil change if I need anything topped off they would do it for free at any Jiffy Lube. Wow that’s pretty cool since I always seem to run out of windshield wiper fluid after I let my wife borrow my car for a day or two.
Keep up the good work and next time I am in Paso I will be back.

Great, quick service!

make sure u look when there are changing your air filter bcuz if u dont they well just clean it and charge u full price.

I always go to this location, and have excellent service, but this last time was extra good. Reason #1: I had my 3 year old with me who was very interested in the entire oil change process and was asking tons of questions! Cody was very obliging to my curious kid and even got her a step stool so she could watch the process out the window. He even showed her the air compressor that was making the noise she was interested in. She was beyond thrilled. Reason #2: There was a current People mag in the waiting room. Reason #3: I was out of there in 11 minutes. I counted. If I could give them 6 stars I would. Bravo!