Walnut Hill Dental

Service was excellent! I felt comfortable and so cared for. Dr Michael even called me to find out how I was doing after the implant procedure. No worries nothing hurting… I feel great!

I recently got my wisdom teeth extracted and the dental assistant Carmen was so welcoming and made me feel very comfortable. I was very nervous and scared but she made me so comfortable that I forgot how scared I was. Dr. Jimmy was very gentle and made the process extremely painless. I would recommend this dental office to any of my friends and family. I drove 30 min. to be treated here and it was well worth it!

I started coming to Walnut Hill Dental 3 years ago… The first year was great, the staff was very friendly, their room’s clean and hi tech. Dr. Shivji was very sweet and took her time explaining things when you had questions… I was happy for a good long time. but recently I feel like their quality has dropped to the point where I could no longer trust them and I started seeing a new dentist. It’s been a year and I am still battling complications from this office.
So let me fill in what happened…
All of my fillings were too old and needed to be replaced (I had no pain at this time but hell I’d rather tackle the problem before there is pain. I had a total of 11 — 12 crowns done and 3 root canals. A whopping $ 15,000 most of it out of pocket since my delta dental plan only covered $ 2,000.
The first 3 went smoothly. Then the issues began. When they did the lower left quadrant temporary the assistant pinched my gum. it became inflamed and when I went in the dentist had to cut my swollen gum and redo the temps. Another 2 weeks later the permanent crowns came on but it was hard to eat on this side so I chose to favor my right side. A few months later I came back and did top and bottom quadrants on right side of my mouth. Again complications with the temporary so I figure maybe I’m just allergic to the glue. We put the permanents in after the glue set I felt like 1 of the crowns was still mobile. I told them but they said lets see how it goes. I also had more swollen gums. Which they kept cutting away at with a laser.
I couldn’t eat, left side still tender, right side painful even with the root canals… all I could chew was soft foods. no meat or anything tough that needed chewing. Too much pain.
Then one night I was flossing and that mobile crown popped off making me even more sensitive. I called their emergency line and got an answering machine… A few hours later another dentist called me back and told me to wait till the next day and come on in (I think it was a weekend but to be fair I don’t remember). I told him I was very sensitive, and was advised to just avoid liquids that were not room temperature. I was so sensitive breathing hurt, and couldn’t sleep at all that night. That was it last straw.
Come morning I called another dentist and went to that office. Walnut hill dental tried to convince me to come back so they can put it back in for me (free of charge) but I’m a 3 strikes you’re out kinda person. I told them to just give me a copy of my xrays and that I wouldn’t leave them a bad Unilocal review since maybe it’s just my body not their materials… but the problems continued…
The new dentist had some interesting findings… The place where that crown fell off was still inflamed and infected so he had to cut away at my gum. He put the crown back on with temporary glue… Came back for a recheck. it was improving but healing really slow, another 2 weeks still not much progress…
He sent me to an periodontist/​oral surgeon for advise/​or a really deep cleaning. The surgeon xrayed my teeth and was very concerned. First 2 of the crowns (that have yet to fall off still) haven’t completely sealed the tooth. Second the crowns were too close to the jaw bone… He explained for the gum to be happy and healthy there needs to be 3 mm between crown and bone… mine were at 2. So we decided to schedule a surgery for one quadrant and see how it goes. Another $ 800 out of pocket.
During the surgery another crown popped off. He looked at it. He complimented Walnut Hill Dental on the quality of the crown material. but he said they are too rounded on the inside, and if they are all done this way… all of them will fall off eventually. He advised me to go back and ask for some money back. Since they have to get redone it will be more complicated and cost more then the first time around. I tried… No surprise they gave me the same bs that they stand by their work and they’ll be happy to take care of the problem and glue the crowns back in for me. They also don’t agree with the surgeons findings and that maybe him and my new dentist are trying to get more money.
Well I went back for a check up before my overseas trip. My gums on the quadrant we did the surgery are looking MUCH better.
So today I was flossing right before this review guess what… another one popped off. Almost a year later and I’m still loosing teeth. (I’ll be adding a photo for your judgement) My new dentist’s temporary glue holds better then their permanent cement! (Temporary glue because we’re waiting for the gums to fully heal And I can’t afford another $ 2,400 to do the other 3 quadrants)
Oh and one more thing don’t trust them on the micro cavities. it’s bullshit.
They claimed I had 5 micro cavities on my front teeth and that I should get them drilled and filled so they don’t become real cavities, my new dentists says I have only 2 and he wouldn’t touch them until they become cavities. Clearly he not money driven.

I was always afraid of going to the dentist until I started coming to Walnut Hill Dental. They are so caring and professional. I’m so happy my co-​worker recommend this place. Great service!

I have been very pleased with Walnut Hill Dental and the prices are fair. I have used them for cleanings, cavities, and Invisalign. I moved further away and have continued to be a client because it is so hard to find a good dentist. Overall, the dentists have been trustworthy, knowledgeable, and kind. I would strongly recommend this company.

They usually over charged and even false claim my service to my delta dental insurance.
1÷7÷15, they charged money to my insurance 10 teeth filling one day but they did not.
Many suspicious things going on. When I received the bill from delta dental, they chared too much more than $ 2,500 one time visit, when I called them asked them why the bill is too high, they said, «It’s not a big deal, you do not need pay to us, just bring the check when you received from delta dental, somehow, they send checks to patients not to us».
The doctors are pretty young and not much experience. I switched new dentist, guss what?
They did not done my teeth properly but charged. Afte new filling my teeth with new dentist, I asked them to pay back the check to the delta dental in order to my new dentist get paid for the job but the office manager refused to do so. Even they called my new dentist and threathend them and yelled at them.
When I walk in the office, they said they will fix the issue but later they called my new dentist and yelled. They are ripping off clients and delta dental and very unprofessional especially the office manager, Susan.
Usually, they made me used all my coverage at the first visit of the year, later, I had to spend out of my pocket money.
They should not do this business

I initially came in for a consultation and quote. I had never been here. However, I ended up getting a lot of (much needed) work done the same day. I had a couple of fills, a crown, and a tooth extraction done.
The staff was super friendly and very professional. After my initial examination, the Dr thoroughly discussed my condition and gave me her recommendations and options. Soon after, Susan (the receptionist) came over to discuss the prices and payment options. (She was so helpful and super nice!) There were no hidden costs or anything. Everything was explained to me clearly and thoroughly and all my questions and concerns were answered to my satisfaction.
Dr Shivji was performing and supervising my procedures. She had a couple of other ladies help out with procedures too and they were all superb! Excellent bedside manner and professionalism. :-)

Unfortunately, I cannot recommend this office. First, they left me alone in the middle of a temporary crown procedure, while the anesthetic was taking hold. They were clearly behind on a few other patients, so while I’m used to waiting in that situation, they literally left me in the chair for 55 minutes, while I was trying to signal and call out to an assistant to find out what was going on. Afterwards, I explained this to the dentist that this was unacceptable.
The temporary crown and other procedures ended up costing about $ 1800, but it wasn’t seated correctly, so when I returned to have the permanent put on, they instead reshaped the temporary to see if the pain would go away. A few weeks later, it had not, and they attempted to reshape again.
Eventually, we decided to proceed with the permanent, which produced one of the most painful sensations I have ever felt when they applied the cement.
(At a different appointment, the dental hygienist cleaning my teeth and inspecting the temporary crown made a joke that it had been done wrong, while I was in pain. She thought this was hilarious. I thought it was unprofessional.)
That was around November. Just last week, in April (5 months later), the crown fell off. It was undamaged, the cement had simply fallen away. I went to another dentist in pasadena that adjusted and re-​applied the crown in a way that is PAIN FREE.
Do not go to Walnut Hill Dental. They are disorganized, slow, shoddy, and, worst of all, painful.

Walnut Hill is a dental office I can trust! They are honest with you and prices are reasonable. I have been coming to this office for about 10 years. They are always so friendly and welcoming. The staff is very knowledgeable and professional. The dentist are very gentle with my daughter and I. This is an office in highly recommend to others to use for their pretty smiles!

Dr Micheal is patient and responsible. Other staff are nice too. However, they did very little explaining to me the bill and the waiting time is very long to get a cost estimation.

I’ve been coming here for a while now and I’ve never been excited and happy coming out from this office until TALIN took care of my teeth. I normally have my cleaning done 2x a year but I just scheduled to have another cleaning done because she makes my teeth want to get pampered again. She not only does her job and takes care of patients professionally, she goes beyond that by taking extra care of your teeth, really making sure she doesn’t leave a «tooth unturned». Just writing this wants me to go back for another cleaning again. Lots of love to you TALIN! Great job and keep doing what you are doing!!!

Right when you walk in you’re greeted by the staff. The wait area is nice and clean. I went in for back molar pain and had some work done. The assistant Carmen was gentle and made my nerves calm down. Dr. Sivji was great! Overall experience was the best I’ve had since moving to the area. Cindy was able to schedule my next appt. Glad that I was able to find this place!

Steer clear of this dentist. The office and staff are extremely disorganized and pushy. I initially called for a cleaning and they charged me $ 1800 for crown work AND FORGOT TO DO THE CLEANING!!! I spent HOURS waiting for them to do work on me and had MULTIPLE visits so they could fix their mistakes (including drilling a hole in one of the crowns by accident and having to send it back to the lab). The temp crowns were even placed weirdly so I could barely eat anything at all for a month. The dentist I had before could barely speak English and was too aggressive with the novocaine injections.
I went in for a cleaning today and they tried to charge me for it even though they forgot to do it! I don’t care if you didn’t charge insurance for it, make it right and do it! In the end they tried to convince me to stay by giving me two free movie tickets but they talked down to me like a child so I walked.
All in all, I feel scammed and taken advantage of. DO NOT GO TO THEM! DO NOT WASTE YOUR TIME!

I just wanted get out of my wisdom teeth (3 tooths). First after seeing the dentist she said I needed to spend $ 1650 to fix some problems before the extraction. I complained that my priority was the wisdom teeth. So I for X-​Ray and the total for 3 teeth was $ 3276.
There are a lot of descriptions that you don’t understand. Everything that I couldn’t understand the insurance won’t cover (I google some of the descriptions on Internet and none of them are required only for the extraction of wisdom tooth but if you put implant you must have, not my case). I sent them two emails asking about the explanation and the office ignored me completely. Before my questions I used the same email to make an appointment and the answer came within 1 hour, but my questions without answer, 4 days already.
Avoid this place they try to take your money without reasonable explanation.

Was very happy before new constant changes. Most Front and back staff have changed, prices have increased, Dr. Abaro is no longer working at this location and was told Dr. Tsybil is no longer working. Have had unpleasant experiences with new staff members.
… loved The work Rita and Yana did!

When I went to my first appointment at Walnut Hill Dental, I was impressed how clean they were and their up-​to-​date equipment. Dr. Jimmy was both professional and friendly and so was his assistant Carmen. They gave me good recommendations on how to keep my Teeth healthy. Their scheduling are flexible and communication by phone, email, and text made it even easier.
The thing I love about this office is that the staff are all so friendly. They smile and talk to you like you’re one of their best friends. That makes the tension of being in a dentist office less scary. They don’t have to be that way, but they are and that’s why this dentist office stands out from the rest.

I have been into Walnut Hill Dental several times. I am always greeted by a smiling staff, which have always been eager to help me with anything I needed. They have a comfortable waiting room, which is kept nice and cool. They even have healthy snacks in the waiting room. My teeth have never been healthier! I recommend you go into see them if you are in need of anything related to getting a healthy mouth.

My experience w/​Holly while trying to make an emergency appt. (I live in Pasadena) & the best financial decision for myself as a disabled senior was AWFUL. I also spoke to her supv/​mgr Susan who was defensive & rude as well. If this is who represents their front office/​business, then I will havw NO PART of it…
If I could give a lower score on this site, I would for her behavior toward me. She told me what the out of pocket cost would be & I called my old Dentist (Inglewood, CA — closer to my former employer) to compare costs. I called Walnut Hill back to cancel but, in the meantime I acquired insurance so I called them to let them know & surprisingly, the cost ended up more. I told Holly this & I detected she became agitated & told me to STAY IN INGLEWOOD BECAUSE PASADENA WAS A NICER PLACE. I took that as a personal offense (Inglewood, isn’t?)… I made a FORMAL COMPLAINT w/​CALIFORNIA STATE BOARD. THERE IS NO PLACE FOR SUCH BIGOTED STATEMENTS… I will just go where my money is welcomed & the customer service is superb, INGLEWOO — IMAGE DENTAL…

I came here after getting a $ 50 dollar exam and cleaning special voucher in the mail. I currently do not have insurance (I still see the dentist regularly; I just pay out of pocket) so I thought why not since I was due for a cleaning. The office cleanliness is ok, but they did ask for my SSN when filling out the initial documents. I asked why they needed it (since I’ve never provided an SSN to a dentist before) and they told me it was a necessary requirement. So, I go back and get my X-​rays done. After that, I get my exam. The dentist recommends that I should get about $ 12,000 worth off work. I had just seen a dentist in SD a year before and everything was ok. Keep in mind, I brush and floss everyday.
I now realize why they wanted my SSN. This place wheels you in with a cheap exam/​cleaning offer then scares you into getting a bunch of work done, explaining that you can just finance everything. Basically, they wanted my SSN in order to run a credit check so I could «get started» [that day] with a whole bunch of work. I politely told the dentist I had just come in for a cleaning and was not prepared to drop 12 grand. The dentist seemed let down and proceeded with the cleaning. He did remove my coffee/​tea stains quite nicely, but I don’t feel he cleaned around my gums very good. I have since bought insurance and plan to see another dental office ASAP. IMO, I would stay away from this place. They seem to up sell you big time. I don’t appreciate dishonest business.

I returned to Walnut Hill Dental less than a year later (due to issues with permanent crowns coming out and a chipped bridge) but this office doesn’t guarantee their work! With entirely new management (and my old doctor gone), they seemed completely apathetic to all the problems I had been having with my prior work that was done at their office!
So I spent a TON of money on dental work that isn’t even backed up; the very least they could have done was correct the problems instead of blaming the patient (me).
I was charged a random $ 30 for this «visit»; which consisted of the new dentist telling me things I already knew. And I was told that the problems I was having with permanents repeatedly coming out and chipped crowns was MY FAULT because I grind my teeth! The next thing I know I’m talked into buying a $ 350 mouth guard that has the equivalent quality to those you can find at a CVS.
I collected my records and am headed to a new dentist ASAP. I wish I had read prior Unilocal reviews on this office before allowing them to do extensive work on me.
NEVER AGAIN!