Vons

This review is for Neenee (sp?) In the bakery, she decorates cakes like a high end bakery. Talented. Turns out really pretty cakes. Ask for her

The service is bad. To the employees, I understand you are in a rush and you have to check everyone as fast and efficiently as possible but at LEAST greet me when I approach you. I very well aware that you are in a rush, but when you make me feel rushed it only tells to «pay for my sh*t and get the f*ck out of there».
To conclude, I will not be returning to this store.
Date: 5÷14÷15
Time: 14:23
Ref: 160 514 142 338

I like this Vons and the deli is great. The reason for 4 stars is that sometimes they can have long lines and the breakfast at the deli I would not recommend personally did not like the taste. Their lunch is great though!

I signed up for a Vons club card at this location months ago and was told it would attach to my phone number at some point. It’s been almost six months and nothing. Whenever I let the cashier know, they just scan a random card they keep at the counter and don’t even try to solve the problem or offer to sign me up again.
Last time I shopped, I commented on how much I liked a reusable shopping bag they carry and was interested in buying it, but my items were put in paper bags without even asking me.
They’re open 24 hours, but if you go after midnight there will be boxes all over the isles, step stools, trash, etc. from people restocking. You’re expected to move all this stuff aside for yourself if you want to be able to push your cart around. They also turn off all the lights in their fridges so you can hardly see what you’re looking for.
Overall a disappointing experience each time I go. Corporate needs to be informed of the lack of care at this location.

I’m calling Corporate Office first thing in the morning. This store is so bad we were just treated like garbage and talked down to because the bagger doesn’t know how to bag and bagged so bad the bag broke as he tried to move it. And literally yelled «have a nice day» as we left because we asked him to please bag with heavy on bottom and not heavy on top. Then the manager is incompetent. I’ve had 2 issues in this store and never a issue at any store in my life. Then I read the reviews and understand a bit better.

This has to be THE worst Vons store ever. I went in to grab a cake. Should be simple right? Nope. I attempted to get someone’s attention in the bakery, but no one would even look at me. There were 3 grouchy women working behind the counter. This family walked up and they asked about a cake, and some guy came out from the back. I attempted to just ask where the generic cakes were. Nothing special. I was told I would have to wait, so I walked around looking for the cakes. In my Vons they have a large bakery with cakes all over the place. There was hardly any cupcakes, etc anywhere in this store.
I saw an employee stocking shelves, so I asked her where were the generic cakes. She told me I had to ask the cake guy about birthday cakes. So I told her, no, I just want to grab a cake. A pre made one. Nothing special. So she again tells me I have to talk to the cake guy. So I ask: So you can’t point me in the direction of the cake case? She tells me there is a line for the cake guy. LOL! I was pissed but I laughed because I was so shocked. Then I saw the cakes out of the corner of my eye. I told her: oh, I see the cakes. That is what I was looking for. And she tells me I never said that. I just walked away and grabbed a cake. I just assumed all Vons were the same. Uhhh. Not even close!

Came in late at night. There were a few customers in the store and no employees working the checkout. We had to wait about 5 minutes before we were asked if anyone had been called to ring us up. After the employee called for checker service, left, came back a few minutes later, then called again did we FINALLY get checked out. Spent more time waiting to pay than we did shopping. Icing on the cake (quite literally) was I noticed that the expiration date on a cake slice I had purchased was February 1^st. I bought it on the 3^rd. I wish I had found that out prior to paying and taking it home. I guess you can’t trust anyone these days. Overall highly disappointed with this location. Prior visits have been underwhelming but this was definitely the worst.

Been here a few times to grab lunch from the deli. Love the fresh handmade sandwiches they make. The last 2 times I was in a rush and grabbed the pre made wrap and today a salad. Very disappointed due to the fact I wasn’t able to enjoy them because both times they were frozen! Be sure to check out the pre made stuff before purchasing and leaving, don’t end up like me with no lunch. Yes, I know I could of taken them back and got something else. Definitely not easy when you only have a 30min lunch.

I have to write this review based solely on the great service provided by the very helpful lady this morning at the bakery. I wish I got her name but tiny white girl with just great service!
I just went in there to get a bagel to eat for breakfast and all I wanted was someone to toast it for me and this lady said that they don’t toast the sesame bagels but went out of her way to go to the back and put in the oven for me so that I can have something warm to eat. I wanted to tip her for her great service on such a small purchase but she did not accept my tip saying that she can lose her job, which as a big business owner myself just loved her ethics!
Unfortunately you just don’t see service and ethics like that anymore in business. I certainly hope everyone practices those same skills here at this location for it to succeed! I know for a fact that the Starbucks girl inside this store that morning can learn from her as the purchase that I made for coffee there this morning was so bland and robotic.

Since the company was bought, this location has been racing to the bottom. Customer service is no longer a priority. I’ve been ignored at the service deli, waited in long lines because they wouldn’t open another lane, and dealt with ignorant staff members who hang out at Starbucks and bump customers out of line. Ralph’s up the road keeps looking better.

Talk about helpful, legendary, service… Juan, the butcher in the meat department, delivers on all points. I was looking for a particular cut of meat and Juan walked me over to the display, showed me the steak and when he saw there weren’t enough out for my needs, he cut some for me. It’s good to know your meat man and this man knows meat.
I’m coming back. Now if you’re a customer, and you receive this legendary service at any Vons go on line and do their survey. Evidently the employee gets $ome kind of reward, even more than an atta boy. You can do the reviews every 15 days.

Everyone is always so nice to ask to help you… even one of their employees yesterday w a hearing impairment made an effort to write «may I help you with anything» on the box he was emptying produce from, and it wasn’t pre written.
That was super cool… going to be a tough holiday season for me. Should have got his name so I could have said thank you to him and Vons for always being so helpful.

The Vons in Pasadena has a separate entrance for the Pharmacy (to the right of Vons).
The deli has good selection of affordable sandwiches, but slow service because there’s really only one person making them even during the lunch hour.
When I went, they had a deal for $ 1 any size drink.
There’s not much seating for people to have lunch or breaks even though there are a lot of businesses and offices nearby.
It’s in a complex with restaurants and businesses so parking can get busy.
Unilocal 100 Challenge — 73 of 100

Avoid this place. I have never been treated as bad anywhere. The wrost customer service ever. One particular cashier hate her job so much that she will give you a hard time just to show you (twice). They don’t even wear badges with theirs names.

Purchased chicken tenders from their deli department last week. It was the worst chicken tenders, or dare I say, over-​cooked, rock-​hard, dog biscuits I’ve ever tasted. Why not just return it you say? Why waste my time and effort. Even my neighbor’s dog wouldn’t eat it. Not sure if these were left-​overs from prior days’ (Yes! I say days.) and refried repeatedly from one day to the next until finally sold to unsuspecting customers. I will definitely rethink before buy their fried chicken products.

For two years I lived just down the street from this Vons. She was my friend, my confidant, my saviour. Anytime I had a food-​related problem she was there, whether it was 2 AM, 2:30 AM or even 2:35 AM. (Okay, so I only visited late at night when I was hungry, or too lazy to cook for a potluck the next day.) Even having ignored her for a long stretch, I was given the red carpet treatment recently when I was feenin’ for a humongous deli sandwich. She opened the door for me even before I walked up to it, and even gave me a slight discount for slipping her my phone number.
Thanks, Vons, for always being there for me. As long as I bring money.

Of all the chain markets in Pasadena, Vons has the best produce. Although it can be a bit pricey, I highly recommend that you shop smart by having your coupons ready and don’t forget to the sign up for the digital coupons (we got a steal on kitty litter of all things). The bakery is probably my favorite (especially the French bread). The parking can be a bit of a nightmare when it’s busy, but, if you go at night, it’s a lot less crowded and surprisingly relaxing when you’ve had a long day. OH! If you have a Vons card, you earn gas rewards for Chevron, which, in my opinion, is excellent gas. Have a good time!

This Vons is ridiculous. Every time I go to this location I find that there’s only two checkers open and a TON of people in line. Parking is a freaking nightmare too and the people in that lot are just insane. I don’t know what it is about that specific lot but. really???

So I needed some items that I couldn’t find at Trader Joes and came up on some deals that made me happy.
I’ve been wanting to try the Cronuts for along time and haven’t been able to get to NY city (home of the Cronut) so I found the next best thing in Von’s of all places. Four for $ 5 to be exact. They also had a more expanded variety of higher quality pastries as well now. I’m pretty sure I saw a blueberry scones and morning buns being sold too. Pleasantly surprised.
My next great find was of the vegetarian variety. You may not get that excited if you don’t like these but they sell a new «Chik N» patty that’s the spicy variety. These two items made my day today. I think I will pop in more frequently to see what Von’s has from now on.
I’m a satisfied customer today!

**** Swiss Army Knife of Vons ****
This Vons is located in California Blvd just across Huntington Hospital, is in a shared parking lot with other stores.
It got
* Starbucks
* Pharmacy
* Signature café (Soup, Deli, Roasted Chicken, Soup etc.)
* One Hour Photo
* Bakery
* Blockbuster Express
* Floral
* Frozen Seafood
* Meat
Strength
+ Great place to grab a soup and bread for few bucks and is far more healthy than Subway.
+ Very large selection of wines.
+ Store layout is good, with good amount of spacing, less chance of bumping into someone,
+ No long line at most of the time and is pretty clean.
Weakness:
— The sandwich price is quite high for a grocery ($ 5.49 for 6″)
— Parking lot is a bit hassle, no street parking nearby if the lot is full.
My Two Cents:
This is overall a pretty good Vons, it got just about everything that Vons would offer, however it you not from around the area, is better to avoid due to heavy traffic in California and parking lot can be a mess sometime. It felt more like typical Pavillion than a Vons.