US Post Office

Justin rocks! if you are going to will call, make sure you ask for him to help you. He knows what he’s doing and goes above and beyond to help even if it seems impossible to track down your lost package. He will answer all your questions and gives you his full attention with a big smile and a cheerful attitude.

This post office is horrible. I was waiting for a package from NJ, which had all my information on the shipping label and it was never delivered. I contacted the post office, even went there in person more than once and they said the package was sent back to the original sender because my package didn’t have my apt. number. It did have my apt. number because I’ve been in contact with the sender from the very beginning. I was also able to obtain a copy of the shipping label. When the post office said my package was sent back to original sender, who is in NJ, both the sender and myself were relieved and thought at least the package can be sent back to me again. Guess what??? They rerouted my package to friggin’ Sacramento, CA and delivered my package to someone else! I mean, seriously!!! Are they blind? NJ is on the return to sender label, not Sacramento! This post office deserves no stars at all. Not only that, I don’t know how many times other people’s mail from other streets have been delivered to my apartment. We had to notify the mailman many times and feel bad for those waiting for their mail to arrive.

I wish I could give this place ZERO stars, I always have issues with my mail carrier but this is definitely the most frustrating thing I’ve gone through with USPS… I ordered two some what expensive parts online (totaling 480.00) daily I impatiently tracked the packages. Finally Monday the 25^th comes around and my packages are to be delivered… eventually my tracking shows my packages have been dropped off at my front door!!! I live in apartment complex 99% of the time if I’m not there they leave that pink/​orange slip that prompts me my package is waiting at this location.
Supposedly my mail was dropped off but my neighbors (six unit building) didn’t see any packages. I never have this problem with UPS or Fed ex, I usually don’t purchase items shipped via USPS because of issues with my last mail carrier. It’s funny how both Fed ex and UPS dropped off packages that same week with ZERO issues. Any who I call the 1800 customer service snd after being on hold for FIFTY MINUTES (yes 50) I’m finally transferred to a customer service agent, I tell her my story and she says USPS will investigate.
I waited for three days before getting a voicemail from prince, he told me that their system shows my packages were delivered! Really? You don’t say… you literally told me exactly what I already knew, exactly what I went over with the customer service rep. So I call back and prince isn’t in the office at the time, so this other woman started to help me. She says she’ll go look in the back and she’ll see if my packages are hanging around there. She’ll call me back that afternoon.
I never got the call back, I call today and she says I have to talk to prince. I get put on hold and I’m eventually put through to his voicemail. I leave a message and didn’t get a call back, as of today 1÷30÷16 I’m pretty much screwed because I can’t make a claim with PayPal because the packages say delivered. So I don’t have the 480.00 dollars, I don’t have the packages (which is what I want) my motorcycle is in pieces and USPS is of no help. I honestly don’t know what to do, I’m very upset at this whole ordeal and the lack of compassion I’m dealing with. USPS should make this right and either find my packages or refund me my 480.00

I am completely done with this post office! I have experienced a lot of unprofessionalism from the delivery of mail from my postal carrier (who has little English acquisition) to the customer service/​will call.
I just came back into town from Christmas break. I held my mail from 12÷21÷15 — January ²⁄₂₀₁₆. I had indicated online and also on a card I completed at this location that I planned to pick up the mail. After waiting forever in the will call line (always wait at least 45 minutes), the gentleman (who was nice) indicated the mail was being delivered. REALLY? I am very upset, and I would like the carrier to know. I will be complaining further, but I needed to «Yelp» to hold the USPS accountable.

So USPS happened to send my package to the wrong house, but Prince was GREAT with telling me what was going on and what he was doing to handle the situation.
He had the carriers go to the person’s house to check to see if he had the package about 3x a day.
I actually ended up going to the person’s house and leaving a note about my package, and he dropped it off that night.
Good customer service overall.

Excruciating. I’m conflicted about this review. I know the US Postal Service is having financial challenges and have made drastic cutbacks in office hours and personnel. Having to wait in a line that’s always 10 people deep makes me want to head straight to Fed-​Ex. Maybe it’s just my luck, but anytime I go there’s always the bare minimum of windows open. I just need to prepare myself each time, make sure I have no pressing appointments I need to get to, and expect to wait an excruciating amount of time to mail my package. The friendly postman at the window was having a personal conversation with the customer in front of me, which is fine, but he’d stop what he was doing to talk to her. «My kids are great, thanks. The oldest is enjoying basketball, and the twins are in a play later this month… here’s a picture… etc.» Please… weigh, stamp, take money, repeat. Sigh… sorry USPS, I am not a fan.

Ruby is amazing thank you so much to her for working In this location.
Thank you to Mie For her help and art for being funny.

Almost every day, we come home to find mail strewn on the ground beneath our mail slot. Why, you ask? I’m glad you did. We find (mostly junk) mail strewn on the ground beneath our mail slot because it’s too l bulky to fit in the mail slot and because the mailman evidently can’t be bothered to perhaps place it under the door mat. If I were that irresponsible, I would loose my job in a heartbeat.

Only been here for package pickup at the Will Call window. If you go when they first open at 8:30am expect a line, During lunch expect a line. After 5pm expect to wait a LONG time. Efficiency in the back room is archaic. The clerks have to literally hunt for your mail or package. Best to authorize your grandfather, nanny, or someone else you trust to pick up your will call package at off-​peak hours.
Will Call Hours: M-​F 8:30am-7pm, Sat 9am-​3pm

First the good stuff: Debra.
She was kind, patient and did as much as she could to help resolve my situation and connect me with the Supervisor (Abriel Vega) and the Post Master. She deserves to be promoted to Supervisor as she exemplifies «customer care.»
Now the rest: Abriel Vega
I made SEVERAL attempts to reach the Supervisor, Abriel Vega (including leaving messages, paging him) regarding an issue with the Mail Carrier. (The carrier went so far as to put a «VACANT» tag on the mailbox.)
Each time I called the Post Office, Mr. Vega was «paged»; when he didn’t respond, they took a message (including phone number) to return the call. Once time I called, I was told he was taking an online course and «couldn’t pause the session — still no return call AFTER his online session. Each time, Debra suggested that I call back the next morning at about 9:00am. So, in addition to leaving numerous messages, I also tried calling back several days in a row. There was one morning when I called and the phone rang about 10 times and then disconnects. I dialed back and the same thing happened.
I finally posted a complaint using the online system (
). Mr. Vega sent an e-​mail about a day later asking for my contact information (which is included in the online form). I replied with my phone number. He called the next day and left a voice mail message; however, he did not leave a call back number. I e-​mailed Mr. Vega thanking him for his voice mail message and invited him to call back or to leave me a number and best time to reach him. No surprise — There has been no response to my email.
There is NO EXCUSE for the lack of customer care/​customer service on the part of Mr. Vega.
Clearly, Mr. Vega does not care about the customers of this Post Office. Unless I move, I am stuck with this being the processing center for my mail and Mr. Vega abuses this ‘power’ by choosing to do nothing about the service to it’s constituents.

1 ring, and the phone was picked up by Deborah (Debra?). I’m just relieved that I didn’t have to go through a long list of touch-​tone automated messages before getting to a live person. Because a package was delivered to my work on a non-​operational day, I was disappointed to see the online tracking system say that I needed to contact my local USPS office. Why can’t they just attempt delivery again on the next business day?! Anyways, Deborah assured me they will re-​attempt (why did I even need to call?)
Pro: this office is open late, until 7pm. This helps the local working girl to drop off packages, pick up cute and newly released stamp sets, pick up packages.

So not happy with the way the post office is run and managed these days.
I drop off about 60 – 100 boxes a day, only because they won’t pick it up from me (too many boxes for the mail carrier to pick up). They also won’t let me in today, since I was running close to their closing time — 6:30pm.
Trust me, if I had the time, I would drive the boxes to your sorting facility and process the shipments myself to avoid the rudeness and non-​personal interaction.
After a long and exhausting day of packing 100 boxes, I find it very upsetting and extremely sad that their focus was on the clock and not the customers who are there. They literally will not open the gate, and shut the door before closing time.
I had 100 boxes today, it was too much for me to deal with. I ended up with an argument and dropped my boxes off. I did drive away crying. I can’t believe how these people were so heartless.
Next time when I am at your back gate at 6:30pm, let me in! I am a paid customer.

I visited this place multiple time, the customer service people are impacent and ignorant, I am a stamp collector and wanted to Buy, the latest stamp the perso who works there was so negligent to show my what they have and he had trouble ringing my stamps, he abselouly had no knowledge and interest in his job.
Do try to avoid this place, unless you have to. Use the ATM machines, if you can.

Not sure why this place has so many bad reviews! I was actually scared to go here because of them, but my experience was great. The only bad thing I notice about it were the people there to pick stuff up. I had to get a package from Will Call and it took only 10 minutes (and that is rounding up) with 2 people in front of me. My only advice to folks giving this place crap is to plan a little better, they’re doing the best they can! I couldn’t believe the woman in line behind me… complain, pace, complain, huff, complain… I have never felt to anxious and uncomfortable. Keep it up 600 Lincoln USPS, you’re doing just fine!

I went to the post office to ship out a package. I am legally blind and needed assistance filling out the package slip. So, after packaging my package I noticed the worker who usually helps people standing in line. I let him know i was blind and asked him if he could help me fill the slip out. He didn’t want to help me, and even gave me the excuse that he could be blamed for possibly writing the wrong information and the package possibly not being delivered. I assured him that if he was working the job then he could or should be able to write legibly and that I trusted he could do the job of filling out the slip. We went back and forth with words until he finally began writing. I told him, if I could fill it out myself I wouldn’t have asked for help. The worker did not want to help me so bad, that he asked if my son who was with me could SEE to fill out the slip. Really!
I have been going to this post office for 30 years. I am thoroughly disgusted by the lack of basic customer service not shown to a person with limitations needing assistance. This location is long over due for a staff adjustment.

WHAT THE EFF??? The package drop has seriously been broken for OVER A MONTH! Call a maintenance person and get the freaking thing fixed. It is NOT HARD — make a phone call. A private business would have that fixed in a few hours.
Whoever manages this place (other than the incompetent federal government) is really failing hard.
There is one gal at the front who is really sweet and helpful, and probably deals with really obnoxious people… but there’s usually only one person at the desk, even with a line out the door (and other workers, you know, walking around…).
But if the PACKAGE DROP worked, people could just drop their pre-​paid packages off without standing in the line or coming in during open hours, which would be more EFFICIENT.

I only gave it one star because I can’t leave zero stars. This location has the single most incompetent workers and postal service members to ever disgrace to the uniform.
They are dismissive, they are rude, and they are without basic customer service skills. While I was there trying to retrieve a package that was not delivered, three other individuals were dealing with similar problems and we’re all being equally dismissed.
At one point, the postmaster waved her hand at a man to get him to stop talking.
We are all trying to just provide them information so that we can get our packages and they are nothing but condescending and brusque.
We do not do this every day, you do. I am very sorry that you hate your job, but it would be really great if you didn’t take it out on the general public. You know the procedures and we do not. You cannot be vague with us and you cannot dismiss us.

A postoffice is a postoffice … right? Well this one is also one. Late opening hours are always welcome in our busy daily lives. Plenty of parking space in front of the building and a drive through drop off station. What really helps is the automated weigh station and stamp disspencer for packages … this one is usable even after the postoffice is closed … very helpful.

This is my first official single star rating.
Earlier this week I receive a USPS package pick up notification on my door at home. Being the responsible ‘type’, I hurried down to the post office to pick up a certified letter. Will call was my destination, 5 people deep and one lady had been there for 45 minutes. My hopes to catch the NCAA championship drifted away. Postal will call worker (let’s call her Georgia) was a 55+ yr old woman with two piercings one in each cheek. Yes I said «cheek». Georgia was the absolute worst, rude service provider I’ve ever experience. I would recommend never go to the USPS but at some point in your life time you will be forced to. And for that, I extend my empathy as I hope you’ve extended to me.

A Post Office with big shoulders. Capable of handling lots of mail, any number of packages, and stays open late. My outbound packages scan within a couple of hours of drop off, heading directly through the hub in Santa Clarita generally.
They always maintain a full supply of Priority and Express Mail boxes and envelopes. Very busy. Very clean except when the traffic is really busy like Christmas or Tax season.
The line is often long, but moves fast with five clerks moving things along.
The manager or lead clerk is a hands on, no nonsense guy who walks the queue picking out easy questions or simple package calls, keeping up your morale by shortening the line. Additionally, there is another desk designated for package calls, or quick questions — which has always be a great convenience for me.
Five stars. I thought about it, and they really deserve the best rating.

ok so i’m giving this place 5 stars because i’ve never been in and out of a post office so quickly. After reading all the reviews, i was dreading the trip but it ended up quite pleasant.
Came to this location on a Friday around 5PM, parking was fine, walked in, and there was no one in line for will call. The guy behind the counter was super friendly and helpful, and it was a miracle: they had my package. Granted my notice said that it was delivered a day or two ago so maybe that’s why there wasn’t an issue finding it. Either way, I was happy with the customer service as well as the speedy time.
I hope that this is always my experience, I feel bad for anyone else that experienced terrible things here. I also noted that they have passport station here, might need to use it in the future so hopefully I get the same treatment then!