US Post Office

This place is constantly understaffed. I’ve never been here when more than two people have been working and 90% of the time it’s only one person. I’ve visited during lunch hours, in the morning and even at the end of the day and it’s the same. Long lines, average service and three empty counters where so much potential could be. Geez.

All of the post offices I’ve used in Pasadena have been quite good, but this very small one is exceptionally so. The people who work there (I’ve mostly seen two women, one in the morning and one at noon) are just amazing: extremely fast and extremely friendly (to everyone in line).
The space is tiny and can get uncomfortably tight if you’re one of eight people in line, but it’s always seemed to me that the solitary worker behind the counter is doing her best to keep things moving.

The worst post office I’ve ever been to. Not helpful and the old Korean lady was yapping her mouth and talking nonsense and negative stuff the whole time. Unhelpful and tried to rip us off. I’m never coming back here again.

The lines here get crazy during lunch so try to come either earlier in the day or later in the afternoon before closing time.
Overall I’m just glad there’s a post office so close to work in case I need to mail anything.

There just is not enough employees at this location so if you come during the Holiday’s I recommend going to the bigger office in Alhambra. Come prepared on what you have to do because customers will be eyeing you to hurry up.

Worst customer experience at this post office. There is a clerk, not sure of her name, but her clerk number is «08»; she has the absolute worst common courtesy skills and is extremely rude with customers. She will go out of her way to belittle customers, in front of everybody in line, over the smallest (non) issue or question. She has done this with me and I have seen her do the same with other customers. She should not be working with the public, due to her complete lack of people-​skills. If I have to visit this post office again, I will gladly let somebody go ahead of me in line, if it means not having to deal with this miserable clerk.

The postal worker who helped me at the counter was very very nice. Lines weren’t long when I went in around 10am. Only thing is my package got to it’s destination 3 days later than promised, not sure if this post office dropped the ball or someone else did along the way.

First time at this post office and it won’t be my last. Lori definitely has the right attitude to work here, extremely friendly! And she doesn’t even fake it or force it! She was so helpful! And as I waited in line she made conversations with everyone she helped while working fast to get the line going. She also gave you all the information you need to know for the package that would be the most convenient for you! Thanks Lori!

The only con is there’s always only a couple of people working. They definitely need more people since there’s always a line. BUT isn’t that everywhere AND this one lady is super nice and helpful and always has a smile on her face. Now that’s pretty rare nowadays. She’s the worker to the farthest right. She’s awesome. Give that woman a raise!

Great customer service today. But the line is always very long and there is NEVER any parking! I hate coming here but I have no idea where another one (WITH parking spaces) is.
I drove around for 20 minutes then paid $ 2 for parking behind the Indian restaurant across the street!
Gad I hate the parking around here

You want to be disappointed? Have this place service your needs. They don’t fail at failing! This dump sucks!

Multiple lost packages, no one answers the phone, no help in person.
I just have to have all my ordered packages not delivered using USPS.

I stopped coming to this post office because of a lady named Ruby. She was the most awful and unhappy person I’ve ever met. But today I found out that the old crew is GONE!!! I met Lori today and she’s the most nicest and pleasant lady! Now that Ruby is gone, I can come back to this post office… It’s the closest to my home. I was going all the way down to orange grove because I hated coming here due to Ruby’s horrible attitude… Now I can come back to this location and know I’ll be greeted with a smile! Thank you Lori for taking over!

I’m not one to hate on government workers. It would be challenging running something where you have to listen to an entity that knows nothing about business but still function like one.
However, these workers are rude. One woman harassed me because I was using a business card. I have my business card, my boss’s, the letter of authorization saying in legally allowed to use it and my driver’s license. For most business that is more than enough. I understand my name is not on the card so I have to bring all these things with me when I use it. But she questioned me for at least a solid 5 minutes. I told her if she doesn’t accept it that’s fine but she kept questioning me and slowing down the line.
The line is always long and it takes forever so this didn’t help. RA even worse around the holidays.
I only visit this office now when I’m just dropping letters in the slot.

DO NOT GO TO THIS POST OFFICE! Like many others on here, I too had a horrible experience with the middle-​aged black woman named Ruby. She is nasty, unprofessional, hot-​headed and quick to pick fights with customers. It’s an absolute miserable experience that I would not wish on anyone.

I know most post offices are under staffed but what the heck! There was literally only one person working there! Seven people in line, including myself. I would have given this place one star but that woman at the counter was very helpful, friendly, and working her hardest.
I’d probably avoid this place unless you are not in a rush and are on foot. I should probably mention that parking is street parking, and since this post office is on Colorado, there isn’t any street parking.

I have been trying for 2 weeks to speak with someone about how to close out my P. O Box.
No help from the employees, first I was told that I would receive a call back. Then they said go online I have a customer and cannot speak with you.
What kind of post office service is that?
I live out of state now and just have two simple questions and one request.

Only one person working behind the counter. The rest are doing god knows what in the back. The line is always out the door. The workers are nice but nice doesn’t move the line. Expect to be here for well over 15 minutes.

Today the line was horrific but on top of that there was some major drilling that was going on and spread chemicals into the air.
I could not breathe!
It was time to go… I left this ugly line and this toxic fume place. It just isn’t worth dying for to mail a few letters!

Aside from parking, I don’t usually mind this post office. Two male employees are usually respectful and answer all of my questions.
Today I learned that one employee needs to learn some matters and watch her attitude towards customers, not yell at someone to throw me aside. She told me «you need to move» and she had previously given me attitude earlier. So I told her she could ask politely and she started bickering at me through the entire store and she told someone to «throw me aside and knock me over» for talking to her for that.
Not coming back here again.
But might I add, I still respect the other employees who have helped me for my previous visits.