United Picture & Frame Co

Great workmanship! Owner has a good eye and great suggestions, plenty of samples to go with any artwork! Totally recommend, inexpensive, too! Just ask for a deal or to work with you’

Really nice work! My friend recommended United Picture/​Frame for my mid-​century fine art print. Alan has a good eye for choosing and narrowing down the options, otherwise I would have been overwhelmed!
Thank you and well done!

We brought two pictures back from Italy and had them framed here quite sometime ago. We LOVE what they did!

Hard to imagine how this could get worse but it did. I was driving home a few days ago and got a call. It was someone from United Picture & Frame calling about my Unilocal review on the 17^th. So, he was calling to fix the problem? Nope. He was calling to apologize for the problem? Not a chance. Turns out he was calling to ask me when specifically I had emailed about the missing order because he «couldn’t find a record of the email.» Unbelievable! I asked if he had a record of my order? Yes. (Of course he did, he had to to get my cell number.) Had he sent the frame I ordered? No. Had he ever contacted me about the order, even after I asked for a refund through PayPal? No. I finally told him, «we’re done talking» and hung up. So beware, not only is the service horrible, it can get even worse.

Was recommended by a friend because I need a frame for an artwork that I bought. The guy that helps me offered several choice of frames and matte borders to match the color scheme of the artwork. Since the border of the lithograph had some foxing stain on it, he gave some suggestion if I want the matte border to cover the stain. I opted partial covering because the stain is close to the watermark authenticity marker of the litho. Finally he quoted the price of the work and it’s a bit steep but I just fell in love with the frame so I said ok. About three weeks later, he called and said the work is done. It was beautiful and the frame enhanced the picture, it belong to hang in a museum or art gallery. High price but high quality work.

This a place seems like a nice small mom and pop, we walked in expecting that warm at home feeling you usually get from small businesses. Yeah right! It was over priced and customer service this location is not worth your time.
We waited to be helped and when the guy came to help he slouched in his chair as if we were bothering him. When we explained want we wanted and he explained how all the other stuff he doesn’t custom make himself is poor quality and made in another country.

I have been a regular customer of United Picture Frame for over 10 years! The store is a family owned business and they specialize in treating us the customer with excellent customer service. They will personally address all of your concerns and provide you with the right solutions for your framing needs. I was so impressed with the quality of the work and service I received I suggested them to the company I work for and they started using them too for all their framing needs and quickly became a very satisfied customer. If you want a place that will give you individual attention and provide unmatched expertise and quality workmanship, United Picture Frame is your place!

We have been using them for many years. Allen is meticulous in his work. The quality is always beautiful.

Usually great service and quick timing on my framing jobs from here but recently it took a more than a month. I love the job they did but I ended up paying more than my quote.

This place is totally disorganized. Frame samples are everywhere and some are even missing, matte samples are grubby. When I came to check on my order, a month and a half after placing it, I found one of them in process was about to be done wrong — wrong framing, and about an inch off the vertical height. He offered nicely to redo it. We’ll see how he did…
Recently, he called and told me my order would be ready the next week. I arrived and it wasn’t done. I said to just call when it’s actually done. He called back that day and told me it would be done the next day. Ugh.
At one point during my order process, one of the staff came out and berated the person taking my order. Meanwhile someone else waited.
There are plenty of great frame shops here. There is no reason to go to this place.

Yikes! They just sent out a massive promotional email with everyone’s email address visible. Now I am a potential spam target or worse yet my information with them is at risk.

I have been going to United for almost 10 years, and they have done almost every frame in my house at this point. Alan and Mark really understand art, and have helped me to choose frames and mats that complement the artwork. I have always had my frames delivered on time, and the customer service is outstanding. Thank you!

This place does AMAZING work and a modest price. They really took the time to consult me about every detail of how I wanted my art to look in the frame, and were very upfront with the prices of different options. I took an antique Japanese wood block print triptych to them, and they did a beautiful job with it. My whole family is using them for framing now, and couldn’t be happier!

I have used United picture Frames for years and have had great service and very affordable frames. Many of my artists friends also use United and are very pleased.
jean

If you want great frames with no service, no regard for deadlines, no communication, no consistent office hours, or satisfaction, then this is your place!

Wonderful service! They did a fantastic job with my rare item and were actually more excited about it than I am. LOL They suggested a framing option and it turned out just lovely. They really thought about how to best showcase my piece. You can tell lots of work and care went into my frame. The hanging thingy in the back is totally industrial strength too. I can totally recommend that anyone go to these guys for a wonderful job, well done.

Excellent selection of frames and mats. Very, very helpful service (Mark and Alan are more than ready to help you with any questions you may have and they will gladly take their time to walk you through the process.) This place is great, I’ve been going here for years and plan to go here for many more to come. I highly recommend this place to all of those who like to be hands-​on and involved in creating your perfect framing piece.

I’ve been coming to United for years, and I highly recommend them. If you are looking for a boring old black frame like the ones they have at Michaels and Fast Frame, sure, they have those, and at good prices, but if you are looking for that 18^th century gold ornate hand carved frame for your priceless masterpiece, guess what! They have that too! Its run by two really nice brothers who know what they’re doing when it comes to frames. They’ll give you a good deal because they want customers for life and one trip here, and that is what you’ll be! So give them a try. You won’t be sorry!

Outstanding service and amazing variety of frames, from modern to classic, from breath taking to priceless. I would highly recommend to any one frame your pictures or art work at they store. They expertise in frames help my art to stand out even more

Let’s face it, local family owned and operated businesses are a dying breed in modern America. It’s tough to compete with those corporate scuz buckets that have sucked the life out of main street USA. United Frame has been a family owned and operated biz for over 50 years in lovely Pasadena, CA. That’s worthy of 5 stars in itself! With that kind of experience you really can’t go wrong if you need anything framed. Any kind of frame you could ever imagine is available from these framing experts and perfectly assembled on site. The building is also one of the finest on Colorado Blvd.