The Coach Store

I came in here on Saturday and was shocked to see fur in the store. I’m a proud resident of the County of Los Angeles and do not appreciate seeing the remains of a tortured animal hanging on the rack in front of me.
The fugly coat with fur trim was once a gorgeous Asiatic raccoon (yes, $ 700 for a raccoon). She had a mother and likely little baby raccoons. A hunter paid by Coach then caught her and stepped on her skull until her brains came out her nose and she died a painful death. Her baby raccoons might have starved slowly waiting for their mother to return.
And that is what Coach is requesting $ 700 for.
Please don’t buy from this store. And ask them to kindly remove the corpse of that wonderful animal.

Great service by Alyssa! From start to finished she listened to what I liked and was interested in. She was quick to search on line for items that weren’t in the store. I ended up buying a great bag with wallet and they had most of the things that I was looking for! She was friendly and easy to deal with. I will probably go back to purchase a watch. Coach if you are reading this, you should have a larger watch selection inside the store.

Coach, classy and consistent. This one is small, but the staff is super cool and totally «ON IT!». I treated myself to a purse a couple days ago, and the employee noticed there was a silver thread running through the handle that wasn’t supped to be there and she didn’t want to sell it to me! That is a GRADE A service!

My boyfriend and I went in to buy my mother a new purse as a gift because Coach is her favorite brand.
All the ladies working were so awesome, kind, and helpful to us. (As they always are whenever I go in with my mother.)
Ashton was the one to help us and she was so kind and funny and helped us find exactly what we needed.
I was so pleased with all the ladies. And I always am. Which is why I come to this location. And I will be back for future purchases as well:)

My mom loves Coach Bags… I can’t seem to find anything that suits my taste…
But this store was clean, well-​organized and very friendly and helpful employees.

I had bought the new version of the Willis handbag earlier this year in the beautiful vermillion color (light orange/​red) and I absolutely love it! I have used it just about every day since at school. A few months after having the bag though, a few stitches came out on the sides of the strap, so I was pretty sad about it. Then recently I took it on a trip to Europe where it picked up a lot of soot type substance on the back where it rests on my side, from all of the underground transportation I used. Needless to say I was even more sad about this especially since the color is so easy to see any dirt. I knew I should have gotten something to protect the delicate leather before I went!
Here is where Annie from the Pasadena store came in. I finally stopped by to get a recommendation on where to take it to get cleaned and then I thought I’d ask about the stitches too. She was so eager to help me out and immediately began using their Coach leather conditioner on my bag. It helped some but it was too early to tell how much it would get out. She then mentioned that the stitches shouldn’t have came out on the bag since I hadn’t had it very long in «Coach years.» Then she said something I never expected to hear. «I would love to exchange this bag for you.» My jaw drop, and my friend and I laughed because we didn’t believe her! I left the store with a brand new bag, and I definitely was sure to buy the leather conditioner this time. Thank you so much again to the staff at the Pasadena location for making my first Coach bag experience well worth the investment. Love my bag!!!

So I ordered the terracotta carryall online. It came via fedex, but the coach sign was askew. I called the Pasadena Paseo Coach about it. As soon as I came in, she agreed right away «yeah it does look like it’s falling off isn’t it?», asked me if I wanted to take another chance at ordering the same purse, offered free express shipping so I didn’t have to wait the 7 days, and while she did the transaction, let me play and roam free around the store, trying on different purses.
She made me feel ok about returning. She also made shopping fun.
I like this one.

This store sells Coach bags, which is no surprise given its name. But what makes it stand out is not the bags – you can get those online – but the truly outstanding and helpful staff, all of whom are pleasant, professional, and helpful. Kelly in particular was outstanding in helping me sort through different options for a briefcase I was shopping for, and when it turned out that the options I ordered didn’t work, was completely nice when I ended up sending them back, even though that meant she did not get a sale. Kudos for excellent professionalism to the staff here!

We walked into the Coach store after returning a purse at Brighton Collectibles and Drew picked out the perfect replacement bag for me! 15 minutes, we were in and out. We didn’t really need too much attention from the sales person, but he was trying really hard to be helpful and also sold us the cleaning solution and leather moisturizer. He was young and excited about Coach :)
It was a good experience, but nothing that WOW’d me this time…

This place is still worthy of 5 stars.
I cannot begin to proclaim my love for the customer service I receive from the associates here! Though everyone here is a delight to interact with, I must admit that the two people who have won me over are Kelly and Matt.
Both Kelly and Matt have always gone above and beyond what is necessary to ensure that I am a happy girl. They are thorough in their searches when I ask for an «older» item that is no longer easily available, and have ALWAYS been able to locate said «older» item for me.
For my birthday in November I requested a «summer item» as a gift from my husband. With Kelly’s help, he was able to track down the item and give it to me on my birthday. I was very excited! More recently, I received an email from eBay suggesting items I may like (funny how eBay knows me so well!), and was elated when I saw this adorable Coach wristlet. I went to the website to look for it, but of course if it isn’t on there it means it isn’t going to be easy to find! I called the store and Matt recognized my voice (score!). I told him what I was looking for and he said he’d get back to me in just a bit. As he promised, he returned my call within a half hour and delivered the good news, he’d found the wristlet! It will be delivered to me on Friday and I can’t wait!
Thank you Coach store Pasadena for having the most amazing customer service imagineable! Maybe even beyond what I’d imagine! THANKS!

I am brand loyal, yes … I’m loyal. I love COACH. Part of the reason I like COACH is the kind of service you get when you’re there. On this particular occasion I went in … wanted a wallet for my friend and the saleswoman went above and beyond to help me find the color I wanted. It’s very much appreciated. Then she went on to gift wrap it for me and even asking if I had a ribbon color preference. Again, totally unncessary but very much appreciated. I also had some boots that I’d purchased and the buckle came off — I bought these a couple of years ago. Well, she mailed them out for me to get repaired — free of charge! It’s nice that they do those things for us. So when you come here, you’re not just buying a great piece of merchandise … getting great service, too. Even when your merchandise breaks down! =)

Coach is Coach.
This Coach store however has impeccable customer service! My friend and I came in and we were looking for a particular purse. They didn’t have it in the store and the lady who was helping us looked in their system and catalog. She found out that it was a special order item and that there were only 8 left in the entire country! My friend had seen this purse on someone and had never seen it in a store so it was SO nice of the sales lady to do a bit of research to find it for her.
She offered to find it in the other stores around the country and have it shipped to her if she wanted.
Generally I’ve only had customer service that great at high end designer stores (obviously because you’re dishing out $ 1,000+ per item) and it was a wonderful change to get such great customer service at Coach!
What an experience!

This is by far the best Coach store. The sales associates are so much fun to shop with and the atmosphere is great. There was a couple super cute sales people too so that definitely made my experience just that much better. Very helpful, very clean store, very well organized and had great selection.

Oh snap! this Coach store is the best location ever!!! You should never shop anywhere else– even if it is for food. You should just chop up a legacy satchel and make a soup with the signature moisturizer! The Pas-​Yay-​Yo Coach is by far the radest place I have ever been to in my entire life.