Supercuts

MARY IS THE WORST! I’ve been going here for years and all the ladies are wonderful and experienced EXCEPT MARY! My hairdresser wasn’t there so I was fine with MARY giving me a haircut. I told her I was there for a «simple basic haircut with only 2 inches off»… The ignorant girl took off 6 inches off my beautiful long hair and THEN decided she was going to do layers all over my hair!!! Having wavy hair, my hair poofed up like a stupid lion. So in the end my bottom hair was black and the top portion of my hair was blonde, such a ridiculous contrast. She should’ve listened to me instead of pretending like I was her experiment Barbie doll. She was unapologetic when I returned that weekend and said she was proud of her work. Her work simply… Sucks. She screwed up a simple 2inch haircut and now I have to live with HER STUPID MISTAKE.

Normally I am a very busy person and I don’t like to write bad reviews but my service was so horrible on my first time visit that I will not be returning to this Supercuts. April was the name of the woman who cut my hair. I honestly feel like after I described to her what I wanted she didn’t even listen to me and did a totally different cut. She was rude when I said it was not textured right and her demeanor was truly like she didn’t want to cut my hair. She was even down talking to her coworkers as if they were insubordinate, that made me feel so bad for them. I wish April would have taken the time to truly listen to her customers and give them what they want. Because she lost a potential costumer. I’ll never return to Supercuts again! I’d much rather pay extra to have my hair cut by someone who is willing and wanting to give me what I pay for!

Stylist; Brenda. Took the plunge and got a really great hair cut at Supercuts. I have curly hair, past shoulders, which looks really pretty now, thanks to Brenda. Soft, simple, perfect. Thank you.

Got a trim with some added layers tonight.
Hairstylist was friendly and made sure she knew exactly what I wanted to do with my hair. I’ll edit the post to add her name later. :)
My hair looked better after the cut and layers were even and flowy. The trim was a true trim — cut only one inch off of my long hair rather than cutting way shorter than I’d asked! I’ve had other salons cut a ton off when I asked for no more than an inch.
I called-​in ahead of my arrival to have my name put on their list to shorten the wait time. I highly recommend others do this as well. :)
Total cost for a cut without shampooing was only $ 18.50. That’s a great deal for a haircut in LA! — & stylists were not pushy! I was briefly asked if I wanted shampoo, blow-​dry, & style, but upon saying no, the stylists did not push for more money to be spent on something else. I really respected/​appreciated that. :)
4 stars rather than 5 for the layout of the store — not so aesthetically pleasing.
I hope that next time I am able to make an appointment ahead of time with a specific stylist for a guaranteed time without much of a wait. :)

Best scalp message in town. I go on the «off» hrs to avoid a wait; and I usually get seated within 15 min. Hard to get the same person; but I have had a lot of luck with Robin. She gave me a great cut and friendly service. I am told you can get appointments; but my schedule is random, so I just stop in. The store is clean and the service is great.

This review is solely for VERONICA. Huge sweetheart humble and great customer service, got a trim, «a real trim»! Did not chop inches off my hair like 99.9% of places usually do and offered a treatment that gave my hair life. She just might become my permanent hair stylist.

Went to Super Cuts solely for a conditioning treatment because you can’t mess it up and it’s cheap. I was told the wait is 45 – 1 hour but 1.5 hours later I am still waiting. All this free time gave me plenty of time time to observe. A little girl got her long her trimmed and it looked like someone just cut her hair in a blunt straight line which I could have done for her for free in the parking lot. They also employ a lady who talks nonstop in an extremely loud and sugary voice which I found pretty annoying. I am only giving it 2 stars because the conditioning treatment is affordable and my stylist was nice.

My review is for BOTH cut and color services. Individually, I would give 4 stars for cut, zero stars for color.
First I will start with the good: I generally get a good cut here regardless of which stylist I get. The experience really does very from stylist to stylist, and it’s kind of a game of chance since I rarely see the same stylists (even just in the room) from visit to visit. However, I get fairly basic cuts and usually they come out pretty solid.
The not so good: depending on when you come in, the wait can be ridiculous. Sometimes I’m lucky and there’s no wait, but other times I have to wait an hour even with checking in before I arrive.
The bad: color service. Frankly, I would avoid doing any sort of color service here at all costs. I’ve had nothing but bad experiences the few times I’ve attempted any color or color related services. First off, the color fades VERY quickly. I ask for, and was told I was given, permanent hair color, but within two weeks it had faded significantly. It was incredibly obvious since I had gotten the touch up for my roots. The rest of my hair, which had been dyed with a $ 3 box of drugstore dye, looked the same as before I went in to Supercuts. With the same care and behavior, the boxed dye lasts all month (and then some) and I only end up having to dye my hair because of the root growth. Being a little lazy and not wanting to have the mess of doing it myself meant spending quite a bit more money for the dye job at Supercuts only to have to dye my hair again at home two weeks later to re-​cover the roots. Save your money!
Recently, I went to this Supercuts to change my hair color. Having dyed my hair for more years than I care to admit, I was tired of dying my hair and wanted to return it to my original color. I was well aware this would take work to do the change I wanted (I’ve done it before both myself and at another salon), and thought I would attempt to have this done by a «professional» at Supercuts since I was already going for a haircut. The stylist that assisted me obviously didn’t want to be bothered with that amount of work. She said she could do «a panel» of highlight to change my look. Considering I had explained I wanted to return to my original color because I no longer wanted to dye my hair, this was an incredibly poor suggestion. When I said I would skip the color service and just get the cut, I was then pressured into something called «CPR,» which she stated would remove color from my hair — the first step to returning to my natural color.
Unfortunately I reluctantly agreed to the CPR, and after my cut, I spent 40 minutes with this stuff on my hair under the dryer for it to do literally NOTHING. I seriously wonder if she even put anything other than regular conditioner in my hair and then just charged me for the treatment. After rinsing it out, she tried to say it had removed color, but it clearly had not (i was in front of a mirror and could see it very clearly). When I said I could see no color was removed, she dismissively said it was the lighting and «i would see when I was outside in better light.» Well, several different lighting setups all verified there was no color removed, so, sorry, but no. There was no change at all to the color of my hair. My stylist desperately tried to sell me the panel or highlights (probably so I would have to come back and maintain it weekly with her, giving them more business). However, I told her bluntly that I did not want highlights and I would be going home to color my hair myself (which I did). I left disgusted at the horrible color service once again, and kicking myself for not just doing the color at home in the first place. I would have saved a considerable amount of time and money and had it done right the first time!
Again, for cuts, Supercuts is not bad. For anything related to color, run!

Overall, the haircuts are good. But, if you’re going to come here, call in or check in online. There is nothing like waiting for 30 minutes as people walk right in and get served. I’ve seen a few people get mad and walk out. I just keep forgetting to do it. Other then that, I’ve had good experiences at the Super-​cuts.

I’ve been coming here for several years. Generally the stylists are good but quality varies. What I don’t like is the wait. I tried their Express Service where you call ahead. I was told to come in an hour. When I arrived I still had to wait. They said 15 or 20 minutes. I’m still waiting as I type. Some «Express!»

Robin is my go to girl. Great service and not too pricey. From what I’ve noticed Veronica is also great! Cristina has styled my mom’s hair for fancy occasions. Sometimes the wait is a little long as they do not take appointments and many people call ahead to place their name on the queue.

I’ve come here several times in the year and a half or so I’ve lived in Pasadena. Generally speaking, my experiences have been OK, but my past couple have been substantially worse. They can be summed up in two words: Hideously understaffed.
Often, the hair stylists have to answer the main phone in the middle of a haircut. Even on slow days, the wait is often long. That isn’t because the demand is huge (though they do a good business). It’s because there aren’t enough stylists on duty.
Today was probably the last straw. I went in at 10:30 a.m. on a Tuesday, only to find out that the wait for a haircut (nothing else, just a basic haircut) was an hour and 15 minutes. There were two, MAYBE three, stylists on duty, and I walked out. I went across the street to another barber shop, and they had me in and out in 15 minutes for the same price.
The stylists here are OK and personable. However, there aren’t NEARLY enough of them, and it’s become a recurring theme.

My updated review is still ONLY for VERONICA.
I have had the pleasure of having Veronica cut, color/​highlight, deep condition and whatever she wants to do to my hair for the past almost one year.
This time around, I had Veronica balayage my hair instead of ombré it. I absolutely love the color and may only be getting balayages from here on out.
As usual, cut (long layers with side swept bangs) and color came out beautiful.
She’s a really great person as well. Her personality is awesome and we have a good time.
I highly recommend her. She’s honest and will let you know if she thinks a certain cut or color will look good on you. She definitely takes pride in her work.
Trust her, she’s the professional.

If you are looking for a stylist and you have short hair, look no further!!!
Veronica is amazing and I will not let anyone else cut my hair. I get compliments left and right and always send people her way. You will look majorly FLY if you have Veronica work her magic and not leave the salon feeling disappointed like you do with so many other stylists. She is also incredibly affordable considering her work! She is the best!!!

I have been coming to this location since roughly 1995. Times have changed and many memorable stores I used to frequent are gone, but not this place. Maybe that’s the only reason I have been coming here although about half the time the haircuts I receive are quite bad since all of my favorite stylists have gone elsewhere.
After last night, I’ve decided I will no longer be coming here. I arrived at 8 pm, one hour before closing, and I knew the wait would be 20 to 30 minutes. It’s fine. I feel bad for this young guy who actually wanted to remove his name from the list because he had to leave to somewhere but the African American lady in the photo «meet the team.» just kept spending minutes trying to convince him not to leave, instead of using that time to finish and service another client.
Then around 8:40 pm here was the kicker, the same African American lady called me Jack, okay, I stood up, told her it’s Jake, then she pointed a comb at me, and said, «No, not yet, you can sit back down.» And then proceeded to explain to the same young man mentioned earlier how long he might have to wait, and it won’t be that much longer. I wanted to yell profanity but I’m not like that, so I just told her right there when I was still standing that I’m leaving now.
I’m not coming back here again, and I’m pretty sure that’s the same African American lady I’ve been seeing working there since early 2000’s, if not earlier.

I’m not picky about where I get my hair cut. I usually end up at one of these places when it’s convenient and have had reasonable experiences at various local locations but I won’t be going back to this one again. After having my hair long for years I’ve been keeping it in an A-​line for about the last three and tonight is the first time I found a stylist who doesn’t seem to know what an A-​line is! I couldn’t tell when I was there but now that I’m home and it’s dry it looks so choppy! If I wear my hair behind my ears it’s a little less noticeable but now I get to take my lunch tomorrow to get it fixed. I hope no one asks if I got my hair cut at work, I might just cry! I think the woman said her name was April.
Also I’m used to their regular haircut price as $ 18.00 but at this location it’s $ 18.50, not sure if all their prices are a bit higher (or why).

Four stars bc I can’t give a sorta ok haircut five stars. So I am walking around east pasadena the other night with something terrible growing on my dome when I dropped my truck off for service. After a couple dirty looks from the local affluent vagrants of LA county I decided to take action. Unilocaled ‘haircut’ and found this SC around the corner. Called ahead and was told 35 min wait. Got there and the place was jammin for a monday night. To my surprise, they said hello, promptly put me in the computer and my total wait was about 30 – 35 min. Now I’m rockin a super cut, which should help w the vagrants and their condescending looks.

I’ve been going to this Supercuts and specifically Mindy for the last 3+ years. She is the BEST! She’s very good at doing fades and cutting the hair just the way I want it. I also noticed that she’s the most requested stylist and that should tell you everything. She provides a service that surpasses high end saloons.
As to the front desk people, I would say they are average to below average. I’ve called in to reserve my spot and their time estimates have been off by 45 min at times! Why am I paying extra to wait that long? They also can be rude at times when ‘they’re having a bad day’ whatever that means.
Overall, a great place to go for reasonably priced haircuts. Mindy by far stands out. If she were at a salon, I would not hesitate to pay her triple what I pay.

Definitely your standard run of the mill Supercuts. Nothing to out of the norm to really mention concerning the chain itself. What is definitely noteworthy though is the hair stylist I had on my past several visits. I believe her name is Mindy, if I’m not mistaken. Her cuts have always been on point. Clean fades. And exactly what I requested. She definitely has the skill set and the know how to get the job done. Always feeling good walking out of this place with a fresh cut from Mindy and thinking to myself, I’m back in business!

$ 17 for a buzz cut and no shampoo! Good lord that’s a lot of money! How about I give you $ 4.35 and you let me use the clippers, give me a lobster bib and mini dental mirror and I cut it myself? lol
Never again… I will only go to an old school barber shop from now on.
Hair technician was pretty good actually and very friendly this is no knock on her fyi.