Sun Works Tanning Pasadena

Great location, VERY clean and top notch facilities, convenient hours and super nice staff! They’ve got the most state-​of-​the-​art tanning beds that I’ve ever used and the results are unbelievable! I’ve been getting so many compliments. My tan looks so natural. Very happy client!!!

Great spot to get a spray or bed tan! The owner/​manager Jack is a cool nice guy who’s always willing to help set up the best plan for you. They even match prices from any salon! I Recommend this to anyone who asks where to go for a nice tanning spot.

This place is great, I like that they have different packages we can choose that best suits ours needs. The staff are professional and knowledgeable to answer any question or concerns you may have. Great location as well.

They Lie… Be Careful… Just Don’t Sign Up For Anything That Has Automatic Payments Even If The Owner Sells It To You Because They Lie And Will Screw You… Funny I’ve Read Reviews on City Search Back From 2013 That Say The Exact Same Thing… Worst Part Is Its Not An Employee That’s Doing It… Maybe Them Too… But I Dealt Directly With The Owner… Closing My Bank Account Opening Another… How Inconvenient… But I Refuse To Pay These Liar Scammers Another Penny!!!
I did call to not even cancel but to suspended it for a few months as I was told I could… and was told that I could not do that!!! So I was lied to!!! Sad part is I would have stayed a customer… just needed sometime to get back up to where I needed to be… and now I need to find a new place to go… the place is clean and well kept and have amazing beds… but they are very misleading and dishonest in my opinion…
I actually called to suspended my account as I was told I could by you Jack… yes I know who you are too… and your employee who called you and then called me back… at least that’s what she said she was gonna do… unless she lied too… she called me back and said that you said I could not suspend my account at that time… she didn’t say come fill out a paper to fax to the bank… she said the YOU said it couldn’t be done at the time.

What a great experience I have had being a client of Sun Works Tanning. First the staff is knowledgable and customer focused. Secondly the equipment is state of the art and I am able to fully utilize the benefits of each of the different treatments because of the wonderful explanations of each of these by the staff. I was always a tan and go client until I came to understand the way to manage the equipment to the betterment of both my appearance as well as my health. The new red light bed they have has given me amazing results. Beyond this I can say that the salon is always clean and well maintained. I can’t say enough about how this salon is managed.

Sun Works Tanning is an amazing place. First time I went there was for a spray tan. I’d like to say that their prices are very reasonable, their customer service was just as wonderful. I was happy about the results of my spray tan. I felt very welcomed there. Also, I was assisted with everything I needed. Overall, I am very happy I found this tanning salon, great place. I also referred a lot of my friends here & they loved it.

This used to be my go to spot for tanning. They are close to my house and always had amazing deals so I thought, why not? I will NEVER come back here after what happened to me.
One day I was in a particular rush –had to get to a wedding– and my appointment for a bed was running 20 min late. Annoying, but that I can deal with. Once I got into the room I set my purse on a chair, folded my clothes on top of it, and laid my jewelry on top of the clothes. I was in the bed for about 7 or 8 minutes before I hear the faint sound of things falling to the floor. I opened my eyes and saw a man, with dirty skin, missing teeth, and tattered clothes, in my room standing over my purse with one hand deep inside of it and my iPhone in the other. Completely naked, I sat up and shouted «HEY!» He slowly realized I had seen him, set my phone down, paced around the room a few times before exiting, closing the door, then OPENING it again to look back inside, and closing it again. I shot out of there, threw my clothes on, picked up all of my jewelry that had fallen all over the ground and checked for anything missing. I went out to the front counter and asked the two attendants working who had just been in my room. (At this point I was still trying to make sense of it… there’s gotta be a good explanation, right!?) The girls looked at each other having no idea what I was talking about, and recalled a man, who gave them both the creeps, came in and said he was waiting for a friend and asked if he could use their restroom. This same man had moments before left the shop and disappeared across the street. So… the TWO of them somehow decided it was good judgement to let a creepy dude walk out of sight back by all of the tanning rooms scattered with naked women and their unattended belongings?
I was so shaken up it took a day for me to realized how f’d up that situation was. My mom and I called the shop and asked for the owners contact number. After the girl refused to give it to us, we googled it (it’s public information) and explained what happened. He apologized for what happened, but then proceeded to place the blame on ME for not locking the door correctly. He told me to come back in so he could show me how to lock the doors? Patronizing much? I had been in that very tanning room probably 20 times before, also I’m a grown human being I know how door locks work. He refused to refund me my money, as well as never taking responsibility for the fact that his employees allowed this to happen. I consider myself lucky when I think about all of the other things that could have happened to me in that tanning room, but I will never return to a place that is run by people who have neither common sense nor good sensibility to do what is needed to offer their customers a safe salon.
–
On a completely different occasion, a month or so before this happened, i was the last customer for the night. I went in the back to leave and the girl working was mopping or something in the back. I notice a tall young guy practically pressing his face against the glass back door looking in. She did not seemed bothered by this, so I assumed it was her friend waiting for her or something. I asked her if I should leave out the front door and she said no the back door was fine. She unlocked it, said good night, and as soon as I made it to the back step slammed and locked the door behind me. Leaving me standing alone in the dark parking lot with a man I was coming to realize was not her friend at all. This man proceeded to follow me very closely down the street soliciting me for… I don’t even know what. I guess I was feeling bold that night so I turned around and told him he shouldn’t be here, that he was going to make the girl inside nervous and she might call the police. He went on his way and I went on mine. No harm done. But, hang on a sec, why was I let out of the salon alone in an empty dark parking lot with a guy who the employee did not know, and had no doubt SEEN and had been standing watching her mop? Was she just like «better you than me!» as she’s locking the door behind me and walking away? We were the same age. If it were me I would have been like «girl hang on a sec, this creep has been staring at me for the past ten minutes maybe we should wait until he leaves…» …no? Ugh. Clueless. CLUELESS! Never never coming back here.
/​end novel.

I really enjoyed getting my tan there, the staff is great and the taking beds are clean and nicely looked after. I recommend this place to anyone who is interested in getting a tan.

I’ve bought some tan packages here. The beds are good but the young lady who turned me away from tanning at 5:35 when the hours say they’re open until 6pm is just trying to go home early. I could easily be in and out before closing. I rushed across town between two meetings and am extremely disappointed in the service at this moment.
(I’ve added two stars as the manager here reached out to me.)

I go to a lot of tanning salons in Pasadena, but this one is by far the best in every aspect! Very clean and spacious environment, which is crucial in a tanning salon, friendly and personable staff, and affordable prices. I tanned in a High Pressure Bed today and the experience was awesome, and I love the fact that they accept Walk-in’s and have accessible hours.

I came in to sun works today and absolutely loved it, it was such a great experience. The salon was very clean and well kept. Talar was very helpful friendly and informative. I will be back soon!

I’ve been coming to this tanning salon for few years now and it’s just amazing. The staff is always welcoming.

Well, despite my difficulty with spray tan machine, the owner and I worked out an amicable solution for both of us. He offered me a few options to sort out my issues. I appreciate that he worked hard to see that I was taken care of and gave me several options to fix it.
Well done. Thank you. They clearly care about their customers and will sort out problems if you let them know.
If you have any issues, they have a removal product.

Not the worst, but definitely not the best. The staff always seems clueless to any questions. The cut off for mystic tanning is 30 mins before close. I came at 5:31 on a day the salon closed at 6 & the girl working would not let me tan. One month they claimed my account had insufficient funds which it did not & when I tried to solve the problem the employee continued to help other customers and said she needed to call the bank etc I waited about 30 minutes until I got fed up & left. She said she would call me about the issue but never did. None of these are terrible problems, but I would recommend going to the place across the street instead. This place is very unorganized.

I definitely recommend Sun Works. I have been to all 3 Salons. The Customer service is amazing. Everyone is very nice. I really appreciate the girls they are very professional and informative. Monica is so Amazing and so helpful. The salons are very clean and nice. I won’t go anywhere else! If you are looking for an amazing salon, this is it!

Sun Works is a delightful salon well worth 5 stars.
…that’s all.
No but seriously. The prices are unbeatable. Tanning is not cheap, which is why attending a great salon like this helps you get your money’s worth.
I like soft, natural looking tans so I purchase a stand up and I maintain it with the level 1 uv beds. I would recommend making sure to get it like this because there are level 1 bundles to buy, which is more affordable than buying it individually.
I’ve actually never had an issue with service either. The ladies are sweet and usually very helpful. This salon is one of my favorites because they have 3 locations. It’s convenient and we’ll priced. I’ve also never had issues with parking, which always is a problem for me. All in all, what more can you want? Great service and great prices. I love my tan!

Sun Works would normally deserve two or three stars, but I’ve decided to give them a single star for one reason:
They offer a free tanning session to anyone who gives their business a five star review. So does this place objectively deserve one star? No. But it certainly doesn’t objectively deserve all of the five star reviews it is getting, so if they’re gonna game the system, then some vigilante Unilocal justice is in order.
Dear Owner of Sun Works,
Whatever possessed you to have a sign at the front desk that blatantly offers free services for five star reviews? Did you think your business isn’t great enough to warrant great reviews without you having to pay for them? That alone speaks volumes. Even so, quid pro quo doesn’t just damage your reputation; it damages the reputation of Unilocal and the people who trust in Unilocal to provide honest, unbiased reviews. Your unethical behavior in this area is liable to make people think you are unethical in other ways. And is that how you want to run your business? Especially a business in an industry that raises health concerns? Are you cleaning and maintaining your beds properly? Why do I ask? Because if you’re trying to game the system in one area, it casts a cloud on your entire business.
I don’t get all high and mighty about being a Unilocal Elite. But it is a privilege that Unilocal bestows on reviewers who maintain a high level of integrity. Unilocalers (hopefully) trust our reviews. And as of today, you have two reviews from Unilocal Elites, both giving you a single star. Yikes. And the way you replied to the other one-​star review (Tara C.) was poorly handled. Yes you did offer to address her complaint, but you then ended the encounter with words «also I wasn’t able to find you in my system.»
My hunch is that you said this in order to suggest that she never really came to your salon. Maybe she wasn’t in your system, that’s true, but that’s probably your mistake given that your employee couldn’t find me in your system FORTY MINUTES after you took down my information on the phone.
Even if you don’t care about ethics, surely you care about your bottom line. Providing free services for good Unilocal reviews is not just an ethical problem: it’s a tactical one. These five star reviews raises expectations, and then when someone comes and receives less than five star service, they are even more disappointed than they otherwise would be. And trust me when I tell you that disappointed customers will definitely hurt your bottom line.
What sort of disappointment did I encounter?
Where to begin?
I came here three times, and two of three times your employees forgot to write down my appointment. So I had to wait. Not a big deal, except why go through the charade of having appointments at all if they’re not going to be recorded?
The first time I came here, your employee bad-​mouthed the tanning salon across the street. That’s just tacky. And then she couldn’t explain why you charged a tax for your services. I happen to know that it’s because of a provision of Obamacare, but only because I looked it up since it’s so unusual to charge a sales tax for services. But your employees should know this, because it’s unusual, and they should be able to explain it to your customers who ask.
The second time I came here, your employee asked me about my «nationality.» Well, I happen to be American, but even if I weren’t, I hardly see what my nationality has to do with anything. Maybe she was just trying to make pleasant conversation. Except she wasn’t pleasant. I’ve met sea urchins with more congenial personality. I’m a middle aged man (alas!) and I don’t take kindly to being treated like a jr. high school-​er by some 20 year old Heather/​Mean Girl/​human velociraptor who has no business being in customer service. She then proceeded to lecture me about why I needed a $ 100 indoor tanning product, yammering on about melanin and epidermis, like she was some sort of dermatologist or something. I’m pretty sure she hasn’t conducted a double-​blind scientific study or even knows how to read a medical research abstract, so she should probably ease back on the scientific claims.
In all fairness, the third employee I encountered was an absolute joy. She was amazing. Personable, knowledgeable, cheerful, funny and all around fantastic.
Look, I get it: it’s tough to find good help when you’re paying minimum wage (plus commission, I imagine, given the Gestapo tactics they were employing to try to get me to buy retail). But if you treat your employees with the same lack of integrity as you treat your Unilocal reviews, then it’s no wonder that you’re reaping what you sow.
You know, I feel sorry for you. I really do. Because you probably don’t know the first thing about running a business, and now you’re losing money and you’re so desperate that you have to pay people to say they like your business.
Sincerely,
An Authentic Unilocal Reviewer

Came here it has almost been a year since I’d been back! Going back home tomorrow to visit friends brought my sister who’d never been got a matrix package online coupon for 3 session for $ 50 !!! LiLit was really helpful on telling us what the best was and what works for us!!! Always beats other tanning salons deals and nice clean place with super sweet Amazing customer service!!! Love this place

Smells great, friend staff, and a lot of options a for beds! They have 14 rooms and their staff knows a lot about the Rays of the sun burning you and what beds to recommend if you have no idea on what to choose

I’ve been to several tanning places, super cheap and expensive, and by far this is my favorite. Their prices vary at times so it’s hard for me to give an exact amount since I always buy a package of 6, which literally cuts the price in half.
My only criticism is that I’ve been coming to this place for over 3 years and I still have no idea who any of the girls are. There is always a new girl at the front desk so there is definitely a disconnect. My relationship with the girls is what they put on my profile in the computer.
Nevertheless, the place is super clean. For the service and price they provide, I’m surprised that they’re not busy. But I’m not complaining here because I can do walkins anytime and get to pick the machine I want, except for the Matrix, which I’ve never had to make an appointment for in the past until now.
Closes at 9pm on the weekday and 6pm on the weekends.