Service King Collision Repair of Pasadena

They don’t take small or minor jobs — the worst part is, they won’t tell you that your fix is too small for them — they will tell you that they will have to call you back with a quote but never keep up their word. Now we know, that we will not go to them for any work — major or minor.

Jerry Troyan is my man!!! Efficient, diligent, detailed oriented, and charming, he took amazing care of both my Porsche Cayenne & Toyota Prius C as if they were his own. Very impressed with his work ethics and how he treats his clients, always willing to work around their schedule and best of all work as your advocate to get the best value & best price. He’s great at following up, and always communicates with me to give me status updates. I know I’m in good hands when Jerry oversees my cars and I highly recommend Jerry’s work to anyone who needs auto repair services.
THANK YOU JERRY!

It was a week ago I decided to choose Service King Pasadena. I had the accident that took like one sixth of my car. Technically speaking, the damage was on the hood mostly since i was the one who crash my car (I was sleepy). I came to Service King to see if they could fix my car real soon because i am gonna need my car to have a trip with my parents who are coming soon from other state. Gladly, they did their job amazingly! I asked one of the service advisor, Tony Pogosyan, if he was able to speed up the process and make it done in just a week. They did it! I put my car on Wednesday and it was done yesterday and i picked up the car with all the impressive thoughts i have about what they have done to my car! Tony told me all the things he changed and repaired, he explained me one by one all the parts he took off and put on. He did the light test and walked me around my car to see if there were any more damage, in fact it was totally clean and ready to go! I am so happy that i chose to have a business with the right company and the right people. And extras, the beautiful-​smiley woman in the secretary office, she was really nice to me and friendly and helpful and pretty and anything! She answered all my questions regarding my car and how the process worked out. Unfortunately, I forgot her name! But remember, she has this beautiful smile and lovely colored long nails. They all great and I recommend everyone to check this place out. At the end, I am not hoping to come and see them again soon (like their motto), but then i hope you guys who have trouble with your car and need trusted people to help you with, Service King Pasadena in 559 North Fair Oaks Ave is a must in your bucket list!
Thank you so much for your help, Service King!

Tony is a consummate professional who comes off as immediately trustworthy and decent. You can tell he has a ton of expertise and experience, and it certainly shows in his team’s work.
Despite the damage almost requiring replacement parts, Tony and his team were able to repair it and return my car to me literally like new. He also generously fixed up some adjacent damages as well unrelated to my quote!
The most impressive bit? I needed my car sooner than the quoted date, and Tony’s team delivered not only two days before requested, but also over a week before the quoted delivery date!
My sincere thanks, Tony. Keep up the fantastic work!

I have taken a couple cars here for estimates originally I took my employer’s car here for an estimate and the experience was amazing Jeremiah was a very good honest guy who was as understanding as you can expect very good at answering questions and when the decision was made not to repair he was good with it and made the tear down estimate cost very reasonable. Recently I emailed Jeremiah photos of my car which was recently in a front end collision and he provided me a preliminary estimate based off of the photos I emailed him. I highly recommend these guys as they are honest, trust worthy and they provide updates along the way. Great experience all the way around.

I am 100% pleased with the service I was given at Service King of Pasadena. I worked primarily with Tony Pogosyan, and he was extraordinarily helpful and kind. He even went out of his way to deal with the rental car company to try and get me a better rental car while my car was undergoing repairs, a task that was not his responsibility at all. Tony kept me informed constantly with emails, phone calls, and text messages.
Much to my surprise, Tony and the Service King crew ended up repairing my car much earlier than anticipated. When I got my BMW back it was as good as new, freshly washed and the interior vacuumed and cleaned. I am completely satisfied with Service King and its staff.
I would highly recommend Service King to anyone.

I rarely write reviews. I have used service king twice now unfortunately. The first time was after a very miserable experience with caliber collision. Service King had to redo a job that caliber messed up. The car came out great!
The second time however is what this review was about. Both times I’ve dealt with Tony. He was very professional and the second time I had my car in to fix a ding in the fender, tony even went the extra mile and had a few scratches buffed out that were on the hood. Great service. Deal with Tony, he’ll treat you right.
My car was new and I had never dealt with collision repair on any car. After the completely miserable experience with the other shop, service King was a delight to work with.

I worked with Tony Pogosyan to get my Mercedes E350 repaired after some fool side-​swiped me on the road. I was worried that it would be a hassle dealing with Nationwide Insurance, since it was an insurance company that service king did not have a relationship with, but surprisingly, everything well pretty well.
This was my first accident so Tony went over each detail of the process and put me at ease. He assured me that Service king was a Certified Mercedes Body Shop and they routinely worked on Mercedes and other German luxury cars. He fought with the insurance company to provide a supplement for my repairs and got an additional $ 6500 from them in the supplement request. He also caught issues with the car (such as tires and wheels) that I hadn’t even noticed had been damaged in the accident.
I got regular text and email updates about the progress of the repair, and when I stopped in to take a look at the progress, Tony stopped everything and showed me every last detail of the repair in person.
Finally, when I picked up the car, it looked brand new. Every surface had been meticulously shined and treated. They tested out each function to make sure everything was 100% operational. I felt like I was driving in a new car again. He also assured me that the paint was under a lifetime warranty so that placed me even more ease. In General, I am very happy with their work and the customer service was awesome.

The service was great and hassle free. Jose Moreno was the service specialist that assisted me. He was very professional, and every knowledgeable. Though it was something minor, he made sure I understood what was being done, and best of all I got my car back very fast. I am extremely satisfied with the customer service. I am extremely satisfied with how things were handled, and I was happy to get my car back looking like new.

The service at service king exceeded my expectations. Jose Moreno took care of our repairs efficiently and we received our car back before the projected date. I was 100% pleased with their customer service and skill.

I had someone back into my car and damage the hood and fender. Jose Moreno, was my Service Specialist, and I was beyond satisfied with the exemplary service, timely and thorough repairs and the deep sense of honesty and pride that was put into the work done. I was SO happy to see my car looking better than before. I would not only go back there again for repairs if needed, but would highly recommend Service King to everyone. I see why they are called,” Service King.” They are the Best.

I was recently involved in a accident and took my car in. The work was done well. Jeff was very helpful and the girls in the front were great.
Nita of La Crescenta

Someone hit my parked car and her insurance company referred me to this Service King to get my car fixed. I was having difficulty finding my reservation for a rental car and was unable to contact the other driver’s insurance. The employees at Service King helped me by contacting the appropriate people to make sure the reservation would be made in time for me to drop off my vehicle.
There were just under $ 1700 worth of damages to my vehicle and they finished within a few days. Their hours are convenient and allowed me to make the switch when it was best suited to my schedule. The best part is that they cleaned the entire inside of my car thoroughly. I had spilled laundry detergent in my trunk right before dropping off my car and had planned to get it detailed after the repairs were done, so opening my trunk to spotlessness was a pleasant surprise and saved me a good deal of money!

First off let me say there service is amazing, besides the beautiful lady at the front that was very helpful, anything you got going on with your car this collision center has your back, I got a very proper estimate from jeffery Schauer, he went over every little detail from my accident and not only delt with my insurance company but soon as my car was done it came out like new, there is no competition if you got an accident with your car this is the place to go

Where to begin, these clowns were quick to charge the insurance company. Then when my wife told them of some the issues that were wrong with the car they dismissed her even after she showed them the photos Luke she knew not of what she spoke.
I mean come on if your in the body business you think you would have techs who could do the electrical portion of the work. Nope these jokers told the wife to take it to the dealership to have them fix it. Their customer service is non existent it’s a joke.
We contacted out insurance and they said to go ahead and take the car to a different body shop, one where we have had previously gone Seidlers.

I had my car towed here after my accident and I’m glad I did. Great customer service! I just came in to pick up my belongings and the manager walked us to our car talked me through the damage and put me at ease. He was excellent. He even went out his way to help me take my license plate holder off. Great customer service! Thank you Service King

So glad to find a place that actually stands behind their work!!!
I had my car fixed here when it was Marcos. Although the name has changed, they told me they would honor the warranty on the work.
The General Manager is so nice, they have taken good care of me. I now took my second car there for repairs. The quality is superb and considering my car is an unusual color its great that they can match it, and make my car look as good as new.
A great feature is the email updates that they send as my car is in the shop. Makes me feel they are as excited as I am to get it back and see the results.
Highly recommend to anyone who is looking for a fantastic body shop.

I was referred to Service King by my insurance company. After getting an estimate of over $ 1200 from another place in Pasadena, I decided to see if Service King would give me a better deal. Mind you, my deductible was $ 1000. I wasn’t expecting much of a difference.
After being warmly greeted, Jeremiah assessed the damages on my 2015 Mazda 3. I previously struck a road cone on the freeway that had fallen off another vehicle. My brand new car didn’t look or feel so new anymore. Jeremiah came back to me with some very good news. First, he (by hand) bent the front bumper back into shape and informed me that the bumper itself has «memory» of its mold. Because the accident wasn’t anything major, this was easily achieved, to my relief.
All we had to order were two plastic pieces. No paint was needed either. I went from a quote of over $ 1200 from the other place down to $ 150 at Service King. This business was very honest and didn’t even attempt to talking me into ordering a new bumper that wasn’t needed. Would I recommend this place? Hell yeah, I would.
Not only did I cancel my claim with my insurance, but I was able to pay out of pocket an amount that was affordable. My Mazda looks good as new again! Their facilities are very clean, with an inviting lounge area that features the most comfortable black leather couch I’ve ever rested on and a flat screen T.V. for those that want to catch up on their soaps ;) I think I took a nap as the job was done in less than an hour.
Jeremiah and the staff were a pleasure to work with. I am so glad I went here for a second estimate. These people understand customer service without penalizing your wallet for unnecessary parts, repairs, etc. Service King is indeed king.

Coming here due to being hit by a moron in a drive through, I wasn’t in the best of moods. I expected the entire insurance/​repair process to be prolonged, painful and annoying.
Regarding the insurance part, that stands true.
BUT
This service king was absolutely extraordinary in every single way. The staff was professional, accommodating and very helpful even in the face of an insurance company making repeated mistakes, resulting in me visiting over 4 times. The center itself was clean, comfortable and never dirty. The staff as I said were great and handled my case as smooth as possible, always with a smile on their face and what really felt like my best interest at heart. The best part of having my repairs done here is that upon receiving my car back, they had cleaned it so well I swear this 2003 SUV looked brand new, inside and out. Overall I really would recommend anyone to come get a repair done here, they’re excellent and far exceeded my expectations.

I recently took my car in for repairs to replace the bumper on my Subaru Forrester 2014. Jeff was very professional and knowledgeable from beginning to end. I was traveling out of town back and forth and asked if they could expedite the repairs — they took no more than 24 hrs. to not only replace the bumper (which they had to triple paint because of the special paint), replace a filter underneath the bumper where the damage was done, wash my car, and vacuum the inside. Additionally, I had a small bump/​paint scratch from someone hitting my front passenger door and they even cleaned off the paint free of charge without me even asking. Jose, one of the other associates, was also very nice and helpful when Jeff wasn’t initially there when I dropped off my car for repairs.
Needless to say, I am very happy and will not hesitate to return or recommend this place to any friends and family.
Keep up the awesome work, guys!