Sephora

I always shop at a different Sephora but I was in the area and decided to stop by this one. The staff won’t greet you or ask you if you need help. I couldn’t find the clarisonic section so the layout is kind of confusing. The aisles are also small so you’re frequently running into employees. I love Sephora, but I unless I’m in the area and happen to need a Holy Grail product, I won’t stop by here.

The customer service is excellent at this location.
When I visit often, at least two staff members inquire if I need anything in particular.
Sephora usually carries various cosmetics, so this is a great place to find my cosmetic needs!

Every gal wants to feel pretty and witty and gay right?
Well this Sephora definitely has two of the three attributes down.
Besides the annoying parking of Old Town, this Sephoras is pretty dang cool as far as locations go. Perfect walking distance to any other shops you will want or need.
The staff is moderately helpful. They are much more chill when it comes to helping customers out. When they were at the Paseo I swear I was welcomed by 3 team members before walking in the door. Here, not so much…
Product is the normal Sephora product, tons of amazing brands at your sampling disposal. You can really get creative in a short amount of time here.
ALSO love love love their Carol’s Daughter hair product line. GREAT selection but pricey for all my kinky haired beauties out there. Still if you want to splurge a little the Monoi product line and the Transitioning Kit are great finds.
It’s the closet Sephora’s so I’ll deal with the lack-​luster customer service and play in their bountiful samples ^_^

I am rather surprised at the review of this Sephora since I had a fantastic experience while randomly not even intending to come in. I guess that’s how they get ya?
I was on my way to the Apple store down Colorado when I passed by Sephora and decided to make a trip out of it. I somehow misplaced my favorite Bliss facial moisturizer during my trip and could not find it for the life of me so decided on a replacement.
Yikes, the price went up by like $ 6! Aside from the unpleasant price hike, I actually found some things I was looking for to be **gasp** on sale! I know, what an anomaly. and I was able to quickly check out without a line or much hassle. Plus I received several, and I mean … several samples of Fresh Black Tea Lychee cream which honestly has been working out so well for me that I may splurge on the full size product!
I thought the employees were very helpful and very friendly, what else can you expect from retail?

I love every Sephora and have spent a fortune there. I especially like going to this location because the people who work there are so friendly. The girl who helped me (I think her name is Veronica) was super helpful, super patient, super sweet and made me look so good that I didn’t want to wash my face at night. She put on my foundation and made sure to add some blush and highlighter just because and I really appreciated that. She also gave me free samples of new products. And dont’ get me started on their marvelous return policy. Yeah for Sephora!

I learned something new from one of my favorite adult candy stores…
YOU CAN BUY A PRODUCT
TRY IT
AND IT YOU DON’T LIKE IT
YOU CAN STILL RETURN IT!!!
This blew my mind! And of course don’t forget to sign up for their rewards program. And another thing to keep in mind, if you order online you get free shipping on purchases over 50 and you also get three freebies.

Various visits, most recent on Sunday 5÷6÷2012, about 1pm
Ahhhh…SUCH an improvement over the old store in Paseo. That staff didn’t care; this one does.
During my last few visits, I’ve been a tactical shopper who needed advice on skincare, foundation, etc. I’m greeted and asked if I need help; the rep then pages the appropriate person.
I’ve found the helpers to be friendly and knowledgable. I really like the fact that they don’t rep one brand, but can suggest products across brands for the best advice.
The old location was easier for parking, but the new location has a much, much better quality of staff.
Go: spray; sniff; use your hand as a palette; see which color disappears into your jawline; paint your pinky; then dance out of the door with your new beauty loot!

Quick review for a quick experience :)
The other day we were leaving the Gold Movie Theater and waiting for the valet to bring our car around.
Sephora was right there so I decided to run in and see if there was anything new from Urban Decay. I find the display AND they have a new Naked 2 pallet — Yay for me!!!
I grab one knowing I have seconds left and run for the line very worried as check out can often take forever, but no… it was fast and super friendly.
The most fantastic products with amazingly super friendly staff = Winning combination.

Oh my God. First time to this Sephora and the staff can dub me as the most troublesome customer on the face of this planet.
10am and time to kill before class, I decide to peruse through some products I’ve been checking out. One foot through the door and already 4 women offering assistance (perhaps not yet jaded by a worth of fussy customers). I know some of you get annoyed with being constantly asked if you need/​want anything. But I honestly love it; seems like they care, y’know? So I asked regarding two products. Things went business as usual. Browse a little longer, was asked if I needed help about 2 more times, was complimented on my boots, and all that jazz before reaching the register.
And that’s when the party started. The three girls at the register were absolute sweethearts and being just down-​right friendly. It’s a much needed perk on a gloomy, rainy day. I look at the pad and realize that I grabbed the wrong product. The girl ringing me up goes to replace it as I apologize for being a complete idiot for not reading the label. Both the woman who helped me earlier and the girl ringing me up come back saying that they were actually out of the product I wanted but offered a good alternative and a (HUGE) sample of the one I wanted. Done? Not by a long shot. I was asked if I could test a glitchy register and agreed (it’s not like I had a midterm to study for – I didn’t). It doesn’t work and (who I’m guessing to be) the manager accidentally tangles her keys with my tea (noo!). Literally my reaction as I tried to catch it.
I didn’t. So I apologized profusely to the workers, the customers, received samples galore, and had another drink paid for. I walked out highly embarrassed but incredibly satisfied with how patient and nice they all were. Whether or not they hate me now is another question…

I’m kind of doubtful about shopping here and it’s definitely a hit or miss when getting some assistance.
The few times I’ve been here, I’ve had zero help from anyone and they were just too busy chatting or would rather talk to some guy with skin care issues… and every girl there wants to be a damn hero or think they’re some beauty god to every guy out there asking for help. So, when I came in looking for a new foundation to try out, my poor boyfriend was my assistance in finding the right match. We found the right shade but I thought about going to Nordstrom and getting my makeup there instead (with BETTER service).
For the other times, it’s been pretty good. Every sales associate that were just hanging around were really eager to help and suggest new things. Maybe Sephora at this location has gotten rid of the horrible sales people and brought in nicer ones. I still wouldn’t go here, though, because I’ve experienced much better service at different locations and department stores.

4 stars because it seriously awesome!
Sure, you can order online or go to the Macy’s cosmetics department but they don’t always have everything you’re looking for. The only thing they don’t have that I knocked a star off for was MAC. But that’s okay.
They’ve got cosmetics, perfume, brushes and all those fun tools for your make up, as well as moisturizers, creams, skin care, etc.
The only complaint i have about this store location in specific is that they didn’t have any coffee beans when I was there. I was checking out different perfumes and colognes and after a while it just was difficult to tell what I was smelling after a while.
Please get some coffee beans! :D

I don’t normally write reviews for stores, but I made a point of doing so for this Sephora because of the service I got. The store is the same as any other store, but what really impressed me was how they treated their customers. I went to pick up a sample of foundation because I was going to be in a wedding. And I never wear foundation. Hence, I just wanted a sample and to get my color because I have no idea what my shade is.
I walked in and immediately was greeted by a friendly girl who asked me what I needed help with. She directed me to Cat because it was out of her expertise range, and Cat listened to my needs exactly. It was a little embarrassing for me because I don’t wear foundation so when she asked if I wanted powder versus liquid, do I have oily skin vs. dry, I felt a little shy answering that I had no idea whatsoever. But she made me feel completely comfortable and helped me find something that fitted me.
We ended up picking a new Smashbox liquid product that had SPF 10 or 15 in it since I was going to be outdoors and it was a moisturizer too since I have dry skin. But THE BEST PART? She tells me «you have really nice skin. I wouldn’t wear foundation on a regular basis either if I had your skin. So I’m not going to ask you to buy any of these products but I’ll mix you two colors to take home as a sample so you can use them for the wedding.» Simple and clean cut. No fakeness, no pushiness. Direct and honest, and it made me feel really good because I hate when sales reps kind of push you to buy products that you just want a little sample of. Make up isn’t cheap, so I really appreciated that she wasn’t trying to get me to buy anything because she said I didn’t even need it regularly. Who does that?! I found it very refreshing.
As for the first girl I talked to, I appreciated her candor as well, not trying to help me with a product she didn’t know much about. But she did get me some perfume samples while I was waiting for Cat to prepare my little samples for me! So… point blank, GREAT SALES ASSOCIATES! Not sure about the other people but just this one experience has made me a fan. And all you really need is to find a good sales person once to go back to them again :)

I am having a hard time picking a star rating for this store. First of all, I LOVE sephora. I’m a girl, I love beauty products — I’m like a kid in a candy store here.
This particular location, however, is definitely inconsistent. I stop by here a lot because I work nearby, and it’s really hit or miss here.
Most of the sales associates are awesome. They’re nice and friendly, and ask if I need help so much I wonder if I look lost or something. However, there have been times when I’ve asked for a foundation match and they’ve been wildly off, because they don’t know the products I’m asking to be matched to. I guess what I“m trying to say is, while they’re very nice and willing to help, some associates lack knowledge of their products (maybe just 1 because this only happened once or twice and it could have been the same associate).
If you’re wanting to learn more about products, go to Arcadia — I’ve had much better luck finding knowledgeable associates there. However, they are extremely nice here and I do love the service here.
They’re moving to Old Town in August, which will be awesome because the store is going to be twice as big, but the parking will suck. I love the Paseo location because there was always ample (free) parking.

Hit or Miss in service.
SERVICE:
I get help 40% of the the times I’ve come here. And when I’ve been helped… LOVE THEM. LOVE THE SERVICE. But the 60% I never get asked for help even when I am looking for something — and it’s OBVIOUS. There is a redhead who works there and she’s awesome. She helped me find gifts for mothers, aunts, sisters, «in laws», grandmas, etc. She had a conversation with me about her hair — cuz I love redheads and about my life in Thailand. So she was really personable. I haven’t seen her the other times I was there. There is also a tall guy latino who is friendly and helps me with my shades (foundation) :) But then there are people who just walk pass by me and ignore me. Maybe some days I come after the gym, but seriously, I’m looking for something, help me.
PRODUCTS:
Lots of choices for SOME brands.
They don’t have Shiesido makeup. I was sad. I wanted the foundation.
But they did have Urban Decay stuff that I love.
Their brushes are actually pretty good.
I like to buy the good expensive stuff for my foundation and then don’t really care about the eye shadows as a brand so I get the Sephora brand and it’s pretty good.
I got the BLOCKBUSTER and it has so many different shades. I love it.
I recommend everyone get the blockbuster.
Sephora is moving to Old Town which I don’t know if they are going to keep this one or not, so make the best of this store. It may be gone… :(
Overall, hit or miss for service and products…
LOCATION:
Tons of parking underground… 2 hours free with validation! (if they dont validate, go to Macy’s)

This review is based on my experience with the salesperson, layout of the store and product recommendation. I have nothing against Sephora. I shop here all the time for all my beautilicious needs. I’m a fan but not when it comes to certain stores and their customer service.
Out of all the other Sephora stores, the store inside Sherman Oaks mall and in Pasadena lacks both customer service and layout. They both feel disorganized and have the most unfriendliest staff members.
I went to the Pasadena store to buy a foundation. I was looking into a medium coverage liquid foundation and after having to desperately get a salesperson’s attention, I finally pulled someone who was in the middle of grabbing something off the shelf.
She strongly recommended the HD Makeup Forever Foundation and quickly applied some to my face. When I asked couple questions regarding the foundation, she had this awful attitude that flat out showed that she just wanted to go home and didn’t want to work. Yes, it was Halloween when I went into this store. And yes, I understand that it sucks to work on a Holiday. But really, this is no excuse to treat your customers with the most inconsiderate «I don’t care just buy it and leave» attitude.
Regardless to say, when I tried out this foundation, it was WAY too heavy on my face and did not cooperate with my dry skin. It did not apply smoothly AT ALL but rather looked caked on and just plain bleh. So, I returned it. Highly NOT recommended for people with dry skin.
So what’s up with other Sephora locations always marketing the HD Makeup Forever line? I know it’s one of the newer brands out there but is this company paying Sephora to push their products to their customers? I was looking into a Primer and again the salesperson at the Brea location directed me straight to HD Makeup Forever. Arrugh. Do NOT like this brand!!!
My fav’s…Urban Decay and Benefit.
5 stars: Sephora is a fun place for a girl to get a complete makeover or to play with makeup on her own.
4 stars: Reward system where you get free samples and gifts for X-​amount you spend.
3 stars: Availability of products to try on the display.
2 stars: Product recommendations (Seems they are paid by the companies to recommend certain brands over others.)
1 star: Customer service. Always have to hunt down someone to help you and not all are very knowledgeable to recommend the right product depending on your skin tone and color.

Let’s be honest I am a harsh reviewer. so why the heck would I give Sephora a COVETED 5 Stars? Well I was so impressed with the service today that I had to write a review.
Cesar and I think her name was Abby… The girl working the cosmetic/​foundation section. Both were SUPERB! I never thought of Sephora as much more than a supply store for me to browse, play, and shop. I never really thought much of their service or the people working there. I am glad to admit that I was wrong and should be asking for their help!
Today I had a HUGE list of events to attend and since I write a site
, I need to look my best! After the Chocolate Salon my powder caked. Normally I don’t need any coverage but I have been bad and picking at the dry skin which resulted in redness =*(
After playing with some makeup and sunblock it got worse! I was upsetting and irritating my skin way too much so I broke down and asked for their advice. I asked if they would be able to help if I took off all my make up and started fresh to learn a better regimen for my skin. They gladly led me around and to the right experts.
Cesar was so sweet and attentive with the best tips. I think I am sold on the Dior cream for my skin. There was no pressure to buy or guilt. He gladly gave me a sample to test it out. Then they directed me back to the girl in foundation. She was sweet and helpful too.
I hate them actually! They introduced two AWESOME products that I need to buy now O=). I felt more secure with my new light foundation. I stopped picking on the dry skin and left super happy that I found some products that will hopefully work. I was so tempted just to buy up a storm right then and there! I had to stop myself because I need to see the end results of the day to confirm. So far… pretty great and so happy with their service that I am spending time at the end of the night after a grueling schedule to post a super positive review for their service! ^_–

About a year ago I vowed not to go to this Sephora store again because of the snotty people who worked there. I was in the area and just so happened to have a product I wanted to return on me, so I just braved it and went in. To my surprise everyone was really friendly. I was probably in the store 20 minutes, and THEN one of the people who made me stop going to this store in the first place was the person to ring me out at the counter.
HOW IN THE WORLD this snotty, snobby person who acts like he’s better than everyone STILL has a job here is BEYOND me. Everyone in the shop was very nice this day, EXCEPT for this person, who barely greeted me — obviously was going through the motions, and really «over» his job and tasks. This isn’t a country club, there isn’t a caste system here… it’s SEPHORA. It’s unfortunate that you have such a person with a horrible attitude representing your company, Sephora.

I love this Sephora!!! I went there to get Shu Uemura eyelash curler but the guy said that they stopped carrying that.
He also said that Shu Uemura pulling out from the US market. He even double checked with another girl to make sure he gave me the right information. The guy offered me other products but I wasn’t interested.
One thing I like about this Sephora is the customer service. They always provide great customer service here. Always helpful and never rude. The guy even validated my parking.

Was going to dinner up this way and had some time to kill, so my friend and I popped in here for a bit to check out some of the merchandise. This particular store isn’t very big, the layout is a bit cramped so if another person was standing in front of a display, you pretty much have to wait for them to get out of the way before you can pass through.
The sales people are okay, they will help if you ask, but otherwise, not as eager as other locations. I played with some of the merchandise but got a bad allergy reaction to something and then had to frantically find something to take it off with. No salesperson came to help, not even when I exclaimed that something was burning my skin.
Eventually I got water and cotton pads to take it off. I don’t understand why they don’t have a sink in there like Bath & Bodyworks does. It just doesn’t make any sense if people are going to be playing around with make up and stuff like that to not have a sink where they can wash things off.
Anyway, not the best Sephora around I’m afraid.

Although Sephora is predominantly full of products for women, they have a decent sized section for men. I like the fact that you can get a sample of any of the fragrances. In addition to the fragrances, they also supply the products to compliment the fragrance, such as the deodorant sticks, moisturizers, shaving products, etc. I was able to purchase my sunscreen here, since a nearby department store was out of stock. This is a good place to come to if you’re not in the mood to be pressured by some department store associates.