Sephora

I love this store too much! Went in tonight after work looking for a specific brush, unfortunately they were out but Sal assured me they would get it in very soon. He was the best! Even after letting me know that, he had someone check the store room just in case. And then he helped me find my FAVORITE Bare Escentuals Serum Foundation when it looked like they were out too. Everyone that works here is always so helpful… I get the feeling it’s not just a sales stand point, but that everyone here genuinely wants all their customers happy. Kudos Sephora Pasadena!!!

This location though highly trafficked is not well stocked on product, I’ve been in numerous times only to see sparse shelves and abundant employees meandering around trying to look busy.
The other problem I find is employees following/​monitoring my every move as if they expect that I will slip something into my pocket (tip to employees; if you are going to transparently follow clients try asking to assist them, this works better than peering around corners and alerting other employees through earpieces) This kind of treatment happens to me about 80% of the time I visit this location!
Skip this store, it’s dirty, poorly stocked and overly staffed with unfortunately less than helpful staff.

No more Buxom at this location. I asked them if they went out of business they said no. I asked if they don’t work with Sephora anymore they said no… ok then. Very annoying that they referred me to the Arcadia location like it was close or something. That thread was the only thing making me come back to the location as it was my favorite and really only brand my skin and I liked. So don’t come if you’re looking for Buxom id try the glendale sephoras first if you want to test the product (main reason to go to a Sephora) or the Ulta on foothill Blvd in Hastings ranch if you don’t need to test the product

Terrible Sephora I’ll never go again, they never have the colors I want. I know it’s busy. And customer service terrible. A girl got mad I went under to the drawers to find stock. Never had a problem at other Sephora locations being upset that I went under to the drawers. Also didn’t give great recommendations for an eyeliner difference or the best with the Kat Von D liquid liner tips. She said «they’re basically the same» just choose one. Wasn’t even busy in there. No need for attitude!

Having a Sephora worker roll her eyes at me when I ask her to color match me for my foundation – extremely rude. I wish I had gotten the name of the employee who was the most unenthusiastic and unhelpful Sephora worker I’ve ever come across in my life. When she actually did help me, she put the foundation on my face about the size of a quarter and told me I should buy it. I don’t understand how this is adequate customer service.

It is one of the smallest Sephora I’ve been to. Everything is a bit cramped in there, but who cares about crampness when you actually get service with smile. I have to admit that the cashier who helped me was the friendliest encounter I had at any Sephora. So, that deserves one star bump!
Nearest Metro Station: Gold Line at the Memorial Park

Love the makeup however, I feel that everything is scattered I feel. Maybe I’m not use to this store but it is one of the smaller ones I’ve been too. Either way still great. Service is good and no complaints !!

This is definitely the best Sephora I’ve been to, simply because customer service really trumps it all. I’ve been to this location several times, and I usually end up buying my favorite additions to my makeup collection here.
My issue with a lot of Sephora locations is that they hire people who could care less about making it a pleasurable, inclusive experience. There have been so many situations where I’ll walk into a Sephora, get ignored the whole time and actively search for help, and when I do get the attention of someone, they try to get rid of me very quickly.
The store layout is well-​organized. Aisles are spread out, stock is filled and displayed in a visually pleasant manner. Everything is meant to catch your eye and this is why I stumble upon a lot of my favorites: because I’m just looking around but I’ll see something I’m sure has been in every other Sephora I’ve been to, but it’s displayed well for me to see. Service is great here as well. I receive a lot of help that’s not too pushy and refined to my interests. The crew looks for items that may not be stocked in the display and always double checks. Additionally, the cashiers are extremely friendly. Both my best friend and I became VIB (the second tier of their reward program that I urge you to join if you haven’t already, it’s free!!), but my friend did not receive the VIB card immediately, where as I did. Kathy, who was my cashier, was so friendly and helpful and wanted to assure our experience was nothing short of perfect, double checked my friends status, realized that her cashier was shorting my friend of an experience (she said she’d get her VIB card but I received mine RIGHT as I finished shopping???) and got her the card immediately. Kathy really was the bow on top of an excellent experience. I look forward to bringing my business back to this Sephora exclusively in the near future and I hope you do as well.

I am never disappointed whenever I visit this Sephora location to stock up on my skin care needs. Located across the street from the Cheesecake Factory and with cool dessert shops nearby such as Lette’s Macarons, Café 86 and Dot’s Cupcakes, if you park in the 90 minutes free parking structure, you can wander around the area. Street parking is limited since it is Pasadena and there’s actually a valet podium that sets up outside the store for the restaurant next door.
The Sephora staff here are great & helpful and the lines are decent where you can just run in & grab what you need right away and leave in a flash. Everything is decently stocked up and offers more brand selections that the Santa Anita mall Sephora location may not offer.

We parked on between Fair Oaks and Green Street structure. Once you walk out and cross the street Sephora is right there.
I came here during lunch break to grab something real quick and it was a fast process no wait.

I’ve been a VIB member for a while now so I’m a regular at Sephora stores. I don’t go to this location often mainly because of the parking, but it’s actually not that bad. There is a park and walk with 90min of free parking off of Green St. I was at this location around 5:30pm on a Wednesday. Surprisingly, it wasn’t that busy. I was able to get some helpful recommendations from Natalie the Boscia rep. She was very patient and willing to help me with my skin care needs. I ended up buying the Korres Yoghurt Cleanser and got a good amount of Boscia samples. I’m very happy with my visit and I think I will come back to this one instead of driving out to the Santa Anita Mall.

Sat, 2÷6÷2016
Busy Saturday afternoon; but it doesn’t matter, this crib is always packed and understaffed.
Yep:
*Prolly the best makeup/​skincare outpost in Pasadena — lots of options, the newest companies/​items.
* Great return policy; no hassle.
* Sephora brand items are good quality @ a lower price.
* Fragrance samples can be created on request.
Nah:
*Poor upkeep of testers: this isn’t the drugstore, everything needs a tester.
*Poor upkeep of the self-​help stations — rarely stocked with makeup remover, tissue, etc.
*Low stock. Nothing like deciding on a lipstick and discovering that… they don’t have it.
*Bad loyalty program (compared to Ulta); the points accrue slowly and the «gifts» are generally tiny junk.
Neutral:
Customer service is hit and miss.
Forewarned is forearmed.

I recently became a VIB at Sephora. I was eligible for a «free» makeover (actually it’s not free — you need to buy $ 50 worth of product but it’s advertised as free so read the fine print). I called for a makeover and they booked me within the same week. When I arrived, Sal greeted me. He was very friendly, made me feel very comfortable. Sal gave me a great makeover. He introduced me to new products that I absolutely love for my skin type. He provided excellent customer service. I asked for a wing eye, natural makeup, with a neutral smokey eye, and he gave me exactly what I asked for, he did a wonderful job. I was so worried about who I would get to do my makeup, afraid I’m come out looking too overdone or too fake, I so happy Sal was there to help me. He’s new too! Go see him or book your makeover with him.

I came in to the Pasadena store 034 around 230pm looking for a Christmas and Birthday gift for my girlfriend. I have never been to a Sephora on my own. I did not know where anything was. I was having trouble with looking for a few expensive ass items on my girlfriend’s Sephora wishlist.
I was greeted and helped by Darwin with my list. Yes, Darwin, like Charles Darwin; Father of evolution. Survive or die. Kill or be killed. If you’re different in nature, YOU DIE.
Anyways…she was super helpful with answering all my stupid questions like if make up expires and if it’s out of stock online then what happens next? She answered all my questions and cracked a few jokes.
Darwin took the initiative upon herself to ask questions to learn more, make suggestions, and show me where everything was at. She even suggested great gift ideas outside of Sephora that would go great with the makeup items. She was very friendly and offered her assistance if I needed anything else as she went to restock some of the make up shelf.
It felt like forever when I finally decided what to do and what I should get. Darwin suggested the ability to ship the items by ordering from the store. Knowing my home is unsafe for packages, I took advantage of it. She helped me order the make up online and pretty much made my life easier. Darwin also gave me a small sample too!
The package came in sooner than expected and the make up wasn’t damage at all from the well packaging. Thank you Darwin and Sephora shipping team.

I do not recommend visiting this location of Sephora!
I purchased a make up forever blush on and eye shadow pallet. Milan was supposed to help me complete my purchase but she probably wasn’t skilled enough to complete her task. She took twenty five minutes to figure out my credit card and later told me that her credit card machine couldn’t read it. I asked her to make the purchase online for me so I could use the same card I wanted to use. (I knew there was nothing wrong with my card since I always use it to shop at Sephora).
She did not fill (my) correct contact details while placing the order online and I had to waste more time.
Milan later told me that she had successfully placed the order for me online and handed me a receipt. She told me that I should receive my products within three business days and I was good to go. I asked her if I would be receiving a conformation email from Sephora; she wasn’t certain about it.
Since I had previously made numerous purchases from Sephora online, I knew for sure I should be receiving an email. I waited for a while but there was nothing from Sephora in my email. I called the Sephora customer service and they informed me that no order has been placed online for me by me or any one else.
I was so mad and infuriated after the customer care representative told me this. I called the Pasadena store and tried to get in touch with Milan to figure out what’s going on. I had to call thrice to finally reach through her. Every time I asked for her, the call would disconnect from their end.
So right when I finally spoke with Milan, she insisted that ‘probably it takes a while for the order placed to show up’ which I know was false. I told her how mad I was and how irresponsible it was on her part to deal with my situation. She told me that she would try to get in touch with Sephora online and give me a call back. She probably did try to get in touch with her but I wasn’t really helped.
She told me that she was unable to talk to any one since they had closed. She recommended I spoke with her manager who could reassure me that she had done her bit.
I spoke with Nikie, her manager, and she very much told me the same thing what Milan told me. Both of them were not willing to accept that there has been a mistake on their end and probably they should train their employees more to use credit card machines and type better. She has promised me to help me figure this out by tomorrow 9am.
I am very vey disappointed with the customer service at this store.
Besides the hassles with my online-​in store purchase, I had to:
–wait in a really long line
–deal with rude Sephora make up experts. I asked help from one of them and she said she would get back to me. She however never did.
–deal with technologically I’ll trained employees.
I also purchased the beauty blender at the store. Apparently, I don’t see any points on my beauty insider.
I am very very frustrated about the kind of help and customer service received at this store. I am never going back!

Pretty busy, but most Sephora’s are right? I stop in often as my boyfriend and I like to go on neighborhood walks and it’s nice to stroll down Colorado to dip in and out of stores. I’m sure he’s sick of coming in here with me as I dilly dally around tossing crap in my hair, applying lip gloss, hand cream and trying on perfume but I try to do it as quickly as possible ;)
I can’t think of a time this location has not had something on hand I’ve come in for. Check out can have a lengthy line at times but they are also now ringing people up on mobile devices so you don’t have to wait for a cashier which helps. I’m VIB and who doesn’t love free samples and birthday gifts.
I wouldn’t say I’m 100% loyal to Sephora but I’d definitely choose them over department stores or Ulta (which I’ve gone to out of convenience when a Sephora isn’t nearby) due to the wide variety of products under one roof, customer service professionals and rewards program.

Always packed!
This location has a pretty steady stream of customers coming in and out. I don’t believe I’ve ever seen it slow, even on weekdays. I’ve also noticed here the sample and tester displays are often dirty, broken or gone. It’s pretty rare that I find a clean tester that I can actually feel comfortable using. I usually like to try a product out before I purchase and here at times it has been difficult. My suggestion is to spend a little more time on maintaining the appearance of the displays and keeping them properly stocked. As Sephora knows appearances and looks mean something. I do admit though they have great product and variety.

My one stop shop till I drop store! I get all my make up and skin care here. What I love most of the store is the people and how helpful they are. They are all very experienced and give great advice on anything you need to know as long as you have skin and hair!!! Lol. You can ask them for recommendations, pick the right colors to better match your skin complexions, ask for some samples to take home, ask for technique on how to properly apply, or even ask them to test the products on your face!!! And if all fails and disappoints in the end, you can always come back and return if you are unsatisfied!
Pls note that even the samples they give you to try comes with a small receipt pampers that tells you about the product and how to properly apply.
You can sign up the the VIBr rewards meme ship club and you can collect points from your purchases or get a free make up for your birthday. They will always send you mailers and discounts via online.
This place is like heaven to me! I end up buying so much more than I should. I am very fortunate that my bf is willing to wait for and also give me his opinions on what he likes and dislikes!!! I will continue to come back to explore some more!!!

Came here cause I wanted to pick up my birthday gift.
Usually avoid walking into a Sephora whenever I can cause I feel like their customer service isn’t that great. Sorry I don’t have a Chanel purse or wear louboutin (how ever you spell that) shoes, but I can still afford good quality (super overpriced) make up if i want to.
When I walked in, it wasn’t busy, there was maybe 3 sales people on the floor. No one greeted me or bothered to come ask if I needed any help. So I just headed straight to the cashier, got my gift and left. Didn’t really bother to look around since no one would’ve helped me anyway.

Sephora is my Mecca. Not too impressed with the Pasedena location. Sales associates make me feel like I am bothering them.
My favorite location is at the Americana. Everyone is so helpful and enthusiastic.