Rusnak/Pasadena Volvo

Our salesman, Arthur did a great job of helping my wife and I narrow down our choice of the Volvo we wanted and needed. There was no pressure at anytime during the process. Additionally, Brandi in the finance department did a great job and was even able to get us a significant discount on the extended warranty. True professionals at Rusnak Volvo.

Verletta treated us very well. We had found the XC60 that we thought we wanted online after a few back and forth emails, we visited Rusnak Volvo in a downpour the next day. She made us feel welcome and turned the normally tedious process of car buying into a quick and relaxing situation. She showed us the car and started pointing out the features. when we realized the car didn’t have the BLIS package we wanted, Verletta immediately helped us in locating the exact car we wanted. We were done in a short amount of time that would have been even shorter if I hadn’t realized the first car wasn’t the right one.

It is stressful going through a car buying process, but the team here really helped me select the best car at the best price. I will say that allowing me to keep the car overnight before purchasing it was a big plus. Still, I was seriously considering a Lexus before the Volvo team of Ephram, Vernetta and Brandi made me a believer. They did not pander. They did not press. They were sincere professionals and explained every detail and dollar and Vernetta was super patient in demonstrating every outstanding feature of the XC90. It was also so thoughtful for Ephram to bring me a fresh Starbuck’s latte at the end of the deal. Not a big gesture to everyone, but for me it was perfect timing!

I purchased my Volvo C70 from this dealership and was so excited to be a part of the Rusnak family. However, I soon learned the customer service advisors are mediocre and in it for the money. The only professional in the service department who seemed to care about quality of service was Mr. Gutierrez, the service manager. And that was only after I went in to complain directly to the General Manager and also the man who manages Southern California Rusnak. I took my C70 in for routine maintenance and was told I had to pay $ 493. When I purchased the car, I had been told it was included in the warranties I had purchased. I asked why I was being charged, said I was confused, requested that someone come explain the warranty and why I had been told I’d have free services there. Instead of doing any of that, he kept repeating its 45,000 maintenance and no one ever helped me understand what was going on. Regardless, I want my car in the best condition possible, so I said I’d pay. Two hours after leaving my car with them, I got a call saying that
I needed two more services and the total for those would be around 500 making the grand total over $ 1,000. I declined.
One thing to note is that in mid November, my car has been completely serviced at the dealership who worked with a body shop that is Volvo certified. I went to see the body shop after leaving Rusnak and the manager was very upset because they had just done about 70% of the services. Most of what I paid for was COMPLETELY unnecessary as it had been done in November. I wish I hadn’t signed the contract saying I’d pay Rusnak because it was too late to stop them from «servicing» my already serviced car. I had blindly trusted the Rusnak service advisor because he had my cars history and everything on his computer, I never thought that a professional of Rusnak standard would be so underhanded as to charge me for work already done. I picked up the car later on and when I got
home noticed MAJOR chips, scratches, and paint flaking. I just had my car washed by a professional detailer the night before I dropped it off for service. That detailer has photos of my car and the damage was not there.

I wanted to write about my amazing experience with Rusnak Volvo in Pasadena last week. I cannot speak to the other reviews or others experiences and I rarely write reviews, however I can relay my feelings regarding Meena’s work in assisting with our purchase. As a representative of Rusnak, he was top notch. Honest, no pressure, and patient with questions are some of the characteristics that were exuded by Meena. He assisted me in all facets of the positive experience. Again, hats off for Meena and the Rusnak Volvo staff that I interacted with for making the purchase of a rad vehicle like the 2016 v60 enjoyable and pleasant!

A big thank you to the team at Volvo came in late night and purchased a Volvo V60
Johanna was my sales person.
Ephrem is the general sales manager between them they made this car purchase easy, fast, fun and very affordable from start to finish I felt good and in very honest capable hands so if you are looking for a no hassle deal with a great a team go see Johanna & Ephrem at Rusnak Volvo

I purchased 2016 XC60. Great experience and was treated very well. Arthur is a wonderful salesman that matched us with the car we wanted. Great product knowledge and helpful with the deal. We will return next time we are in the market for a new Volvo. I suggest that anyone in need of a new or used car see Arthur first.

I’m at 2 years and 60,000 miles. So I guess this is outside of 5 years, 50,000 miles (on a used car :/​).
Called and was told they have no record of any service because I went to their other shop (rusnak) that shut down. It’s 2015 and records are digital.
These are dishonest people. Heads up

SERVICE — THEFT — MONEY
#Service
I will make this short… took the Volvo in to have key made. Quoted over phone about 200.00 then took in and was quoted 148.00 and was TOLD they will call me with PRICE in which they did NOT. I called, he told me price, I emailed them and said let’s not do that deal and bring it down to one key… They said they can’t, they ordered the key, done deal…715.00 Surprise!!!
#Money
They made an adjustment to 640.77, thank you but then I found out about theft…
#Theft
Tape Cassette Player Port, my sons to play through the cassette from his phone.
Tape Cassette was locked into the cassette player since I didn’t have a key to turn car on so it was stuck so when they made a new key and turn on the vehicle, the technician removed the cassette and removed from the car not returning it. My son discovered it gone… I feel sad because I or «we» depend on a «classy» reputable place like #Rusnak to provide good service to the buyers and their customers and it’s didn’t happen in this case.
Here the exact timeline:
Dropped off Car, you said you would call me with a price…
¹²⁄₉
4:26 pm — I called and left message to call me back — checking on status because no call was received before.
4:43 pm — You called returning my call — We Spoke for 2 min 30 sec — discussion of keys, remote and price of 715.00
4:46 pm — I called but Hung Up
— 4:51 pm — I emailed you to say — see content of email
5:46 pm — you called me back, stated that you can’t change order the amount to be 715.00 you made adjustment of 74.00 discount.
¹²⁄₁₀
4:08 pm — Missed your call, no message
4:26 pm — Missed your call. You left message to pick up car.
NO CALL FROM DEALERSHIP SERVICE FOR APPROVAL OF SERVICE

I have always had great service with Anthony in the Service department and yesterday was my first experience with the sales and finance team. I was a walk-​in and I had a list of ‘wants’ which were non-​negotiable. Anthony introduced me to Mike in Sales and he listened, took me for a test drive, talked to his manager, Afshin, and they got me everything I asked for AND things I didn’t even ask for. Brandi had me in and out of finance asap and I was on the road in a 2016 XC60 within 2 hours! Excellent experience, please use Rusnak Volvo!

Wasn’t able to purchase our car from here… But have taken it in for service. The service department is super accommodating, definitely 5-​stars.

So far their service department is poor. I’ve called to set up an appointment, twice I was routed to voicemail with no call backs!

Earlier this month, we leased our third vehicle from this dealership. Our salesperson, Johanna, was extremely patient and friendly. We went toward the end of business, but she made us feel like her priority. She never rushed us or pressured us to make a snap decision. Working in conjunction with Ephrem (Sales Manager) and Afshin (Finance Manager), they understood we were returning customers and they treated us as such. It was one of the smoothest experiences we’ve ever had at a dealership.

I called the night before wanting to come in and test drive cars, the woman was extremely polite and set up a VIP appointment for me. I showed up the next morning and Ephram the sales manager was very welcoming and kind. He introduced me to Jimmy who ended up showing and helping me find the right car for my wants and needs. After looking and looking, Jimmy finally found the right fit for me! With the help of everyone from Ephram to Jimmy to the assistants and the finance department, they managed to get me driving off in the car I wanted!!! Thank you everybody again, best car buying experience EVER!!!
Also– to the kind kind kind gentleman in service, thank you SO much for reaching your hands down in the sewer and fishing for my keys that I mistakenly dropped. That could have been extremely bad and you definitely came to the rescue and saved the day!

I purchased a volvo s60 2015 yesterday wanted to thank everyone in Volvo the customer service was excellent! Everyone was very helpful !!
I strongly advise anyone who is looking for a luxury car and safety to turn to Volvo Pasadena!
My sales man Micheal Hernandez was very knowledgeable he answered every question and went into detail of all the interior I’d have with the car. He gave an outstanding customer experience for me. Along with Ephrem Yohannes (sales manager) and Sean Eghtedari (finance Manager) they were extremely helpful and worked an amazing deal!!!
Thank you everyone and Thank you SO MUCH RON TAYLOR!!!

This is my first time I’ve written a lengthy review and I would like it to mean something. So Mr. or Ms. Unilocal Editor, I know you have your policies about newbies such as myself but please find it in your heart to post this so all can see what an amazing dealership Rusnak/​Pasadena Volvo really is.
I would love to tell you about all the drama that I encountered when I went to Rusnak/​Pasadena Volvo to lease a new S60. And it would probably make good reading as I told you all the gory details about how badly I was treated by the sales staff; thus vowing never to return again. Actually the events that transpired were quite the opposite. In the quagmire that the car buying process can sometimes become, this Rusnak dealership is a breath of fresh air. I’m a simple man. I expect an honest and professional treatment. But I am also looking for a great deal. I found all these qualities and more at Rusnak/​Pasadena Volvo.
I shopped online first, receiving various quotes from Volvo dealers in Los Angeles, Orange, San Bernardino and San Diego counties. I considered a used Volvo first and visited a couple other dealerships in my quest. I then switched to new as I saw the low monthly lease payments which were being offered. In the end, it was the price; but most importantly, the sales team that made the difference during my 3 visits there. I was treated with kid gloves by Verletta, Johanna, Brandi and Ephrem.
From my first telephone contact with Verletta who persisted in getting me the best deal via multiple quotes and telephone calls. Kudos to their internet sales department: they get it, especially Verletta. She understands that an internet department exists to fulfill the needs of online shoppers such as myself. Sure you still need to touch the car, but there is a lot of legwork saved via internet shopping. Verletta kept me engaged and reeled me in.
As far as negotiating the deal, there was some back and forth as would be expected. And at one point, I was ready to drive eastward to another dealership from my home in Pasadena. I would have probably gotten an equally attractive deal if I had trekked all the way to Ontario. But, If it wasn’t for the follow up call from Johanna and Ephrem’s smoking deal, I’d be flying another dealer’s colors instead.
Brandi, the finance Manager, was thorough and forthright. I probably should have listened to her and bought the lease protect, but I can be hard-​headed at times. Plus I was already over my limit. But isn’t that always the case?
The delivery of the vehicle by Johanna was close to perfection. It was late and near closing time. She could understandingly rushed through the delivery, but instead Johanna took the time to explain almost every single aspect of S60’s features. It’s also comforting to have a salesperson that personally owns the brand she sells. This speaks volumes with respect to product knowledge. She «Habla Español’ as well.
I’m lucky as even though I looked far and wide, I didn’t have to go far to get a great deal. Hopefully, this is the beginning of a solid, long-​term dealer-​to-​customer relationship. So if you are in the Southland and looking for a great deal on a Volvo, Verletta Massey and Johanna Iñiquez are the salespersons to see in Pasadena. Tell them JM sent you.

Ephrem — general sales mgr
Afshin (Sean) — finance mgr
Armen — sales
These three guys make up the 5 stars based on my recent experience and certified pre-​owned purchase. Actually, I wish there were more stars to give, since they completely changed my entire view of the Rusnak Volvo in Pasadena from 2013 (I would have given a 1 star at that time). Obviously since then, management has changed, and I’m glad I gave them a second chance– I’d refer anyone looking for a car to them.
I thought I was going to go elsewhere to buy a car and trade in my S40, but no one came close to the trade in value or even the level of service they all provided. Plus, I went at the urge of my parents who «happened to see» an S60, within my price range, and who felt would give me a fair deal for my problem child– the S40.
I hate to admit it– but they were right.
Armen answered all my questions– listened to my life story and sold me on the car. Ephrem understood my concerns with prior mgmt, the problems I had with my previous car, and got me the best deal I could have asked for. Then there’s Afshin– the MOST amazing part of this dream team… I must have made him jump through fire hoops getting me approved with Volvo financing — I feel he would have done the same for his own daughter.
Oohhhh and btw, this transaction was all done after hours– I got there when they closed (at 6pm on a Sunday) and I drove away in my new car around 9:30pm. I feel absolutely terrible about them staying, but it really goes to show how much they valued me as a customer. I’ve never been happier with a car, and I’m so glad I decided to stay with Volvo. If you had problems a couple of years ago in the past with mgmt at this Rusnak as I did, just know this new team isn’t the same– they are ten times more classy and the most professional that I’ve dealt with at even other luxury car dealerships. So glad I got to meet them– I’ll be sending thanks very soon!

Came here on two separate occasions to receive substandard service. We quoted the promos on the website and they could not even provide the same offers, saying that there is always «plus plus added on to the quoted rates on the website». When asked to explain what those charges were, there was silence. And this the manager i’m referring to, by the way. Ridiculous.
Ended up going to Santa Monica Volvo to get my xc60 from there although this dealership is down the street from me.

Anthony is good as a service advisor and made the proper maintenance recommendations and had my XC60 T6 ready when promised.
Two star deduction because Juan Cabral is incredibly rude. When I pulled up with my son, he ignored us. He took care of the person in front of us and then blatantly walked right past me and asked the woman behind us if he could help her. I don’t know if it’s a gender issue, race issue, or did not like that my car had a Santa Monica license plate from. Believe me, I tried to lease my Volvo from here because of its proximity, but the manager just could not come close to what the other dealers were offering for the same car with similar options.

This is for the Service Department.
First, I don’t know that I’ll ever give a dealership service department 5 stars. Why? Come on, we all know you overcharge for labor. But, since my car is still under warranty and service is already paid for, I will go to the dealer service department.
Second, I have owned Volvo cars since 1997 and utilized different service departments across the US and this location has been my favorite. (Santa Monica one isn’t too bad, but Pasadena showed them up).
So, the maintenance light on my car said it was time for service. I easily made an appointment online and went to the location. Easy to find and I like that the entrance to the service department is from a side street that isn’t busy. I was greeted quickly by friendly staff. Here’s the best part: my car only had 8,500 miles on it and so it was early to bring the car in for its 10,000 mile maintenance. Na’eem, told me that I could wait until 10,000 miles to bring it in. Further, I told him I saw a nail in my tire and he told me where to go to get it fixed for free. Awesome.
After reaching 10,000, I returned (made the appointment online again). This time there were more people there, but still was greeted quickly by friendly staff. This time my service advisor was William Cooper and he was great. I told him that I needed the car quickly because my teens were already arguing over using our other car and I had taken control of that car, while my car was getting serviced. But I still wanted a car wash. Haha! William kept me updated throughout the process and got it done in the time I needed. Awesome. Still had to pay $ 15 to get my tires rotated; figures.
Considering the fantastic customer service here, I will return again.