Purrfect Auto Service

This shop is only shop I trust with my car. My family has been going to this shop for all our cars for as long as I can remember. Heros is always giving the best service to all his customers, it’s as if my car is his own. Thanks to Heros and his team I’m never worried about my car on the road.

They have now changed their name to «San Marino Auto Service». Same great employees including Heros! =)
Same address, different phone #s: 626.844.4666 and 626.844.4660

I got a coupon from AAA to get a free 40 point vehicle inspection and noticed that this is one of the few AAA approved Auto Repair Facilities in the Pasadena area. I used this Auto service a while ago for a $ 13.00 oil change (with coupon in the mail) and the visit ended up costing me over $ 750 due to some serious problem they encountered with my engine. They told me that it was lucky for me to have brought the car in, and it could have broken down and died if I didn’t fix it. I later went to my regular and trusted mechanic (way out in Studio City) shortly after, and he looked at the invoice and told me that the service was way overpriced and totally unnecessary. I wish I knew that this was an AAA approved facility, and in the event a customer has concerns regarding the service, they agree to accept the decision of the Auto Club regarding the matter.
So, if you have a problem with these guys and also have AAA — please contact them with your concern — or at least report them. It is too long ago for me to pursue, but maybe not for you.
I hope this has been helpful!

This place is cheap to get your oil change and get your car fixed, but its sometimes busy and you might need to wait awhile cause they have a lot of customers from the dealers. You see all kinds of car getting fixed here, ranging from Ferrari and Bentley to Honda and Kia.
Nice work, decent price

Heros and his team are excellent. I hate taking my car in for maintenance because i feel like i can’t trust any mechanic. Heros gave me a very accurate assessment of what needed to be done and an estimate of the cost. I asked my cousin who is a mechanic if it all sounded reasonable, and he told me that if i had taken the car to the BMW dealership, it would have cost me between $ 2500-​$ 3000. Heros charge me about half of that. They made the necessary repairs in a timely manner. Now that I know i can trust Heros and his team, I wont wait so long to take my car in next time. I would highly recommend him.

Best place to change your oil. Cheap and reliable. Note** Get the Penny saver, and clip off their coupons. They do a good, fast service for usually less than $ 20.00 total… The other stuff… well… I would trust them, but I think it is pricey for me. Well, I guess that is why it is in East Pasadena instead of Compton.

Depending on who you end up talking to at the shop, the experience may be very different. It sounds like Heros is honest and dependable, but if you are unfortunate enough to talk to the other guy Roombus (sp), then you might have gotten ripped off.
I had called in this morning to see how much it would cost for an oil change for my car. I spoke with Heros who said it would be $ 20 out the door — including all disposal fees, etc with no mention of any special or coupon needed.
When I got there, Roombus was the one who wrote up my estimate and it came out to $ 28+. I told him I had called in not 20 minutes before and was quoted $ 20 from Heros and Roombus flat out denied that price existed and said that the $ 28+ was standard fee. I mentioned again how I spoke with Heros and he said $ 20 out the door and finally after a few minutes, Roombus went and asked Heros who confirmed our conversation. Roombus came back and changed the invoice, but was no longer friendly. He just pointed to the invoice and said «sign» and then «have a seat». Under 20 minutes later he came back and said my car was done and stared at me. I pulled out my wallet and then he looked away and started finishing up my paperwork. Once I gave him his $ 20, he just pointed at the final invoice and said «sign» and when I did that, he just took it, gave me a copy and walked off. I had to chase after him to ask where my car keys were and where the car was parked.
I would rate Heros for being honest a 5 and the quick service a 5, but Roombus and his shifty trying to make more money a 1 — and that’s why I rated it overall a 3.
Be careful if you come here — ask for Heros and him alone!

Although I live out of town, my son attends school in Pasadena. On my recent visit, I noticed a terrible vibration when appying the brakes in his car. Not knowing where to go, I checked the local Pennysaver for ads and found Purrfect Auto Service was close-​by. I called and talked to Heros and he said to bring it right down. He was able to diagnose and repair the problem for a reasonable price (10% AAA discount available). The work was done within a few hours and the brakes should last him well past graduation later this year. Thanks Heros and crew at Purrfect.