Royalty Pet Care

I am very happy with the job Raul did for my three small fur babies yesterday. Yes, his accent can be difficult to understand on the phone, but he patiently repeated as ask until I was confident we both agreed.
My three little girls, a West Highland Terrier, a Bichon Frese, and a Bichon Havernese, are each about 10lbs, and all rescue dogs from Pasadena Humane Society so I’ve been grooming them at home the last couple years the best I could to keep their stress down but there’s things I don’t feel comfortable that I am competent to do. So I called and he got them in right away for a Full Grooming. I mentioned the Unilocal deal ($ 50 for $ 75 of service) and instead he gave me a better discount in person. $ 50 per Full Groom per dog was his standard fee, less a $ 15 discount per dog was $ 35 per dog. So I decided to have him brush their teeth at $ 10 more per dog. I asked about a full dental cleaning and he said $ 90, but looked and said they didn’t have much tartar build up. I brought my vaccine records because it seems to now be required everywhere, and he took a copy.
My vet charges $ 30 per dog for just the nail trim and anal glands and I’ve noticed they sometimes miss a nail or two. So this was much better service.
He bathed, puppy cut, nails (which they really needed badly, especially the dew claw), anal glands, clean ears and feet, shaved belly. He included flea shampoo at no extra charge. Three hours, $ 135 total for three dogs (he doesn’t take checks, just credit card or cash).
Three happy, clean, pretty pups.

By far the best groomer in town!
He treats my dogs like his own! I would not go anywhere else! Raul and David are the best! Fairly priced and always gets me in!

This place is awesome. Yesterday is my first time here .my baby so happy after the service done.

I took my two cats in to get fully groomed and they did a fantastic job. I couldn’t be more happier. I will go there from now on. You must try royalty pet care they are the best I have found.

Raul is wonderful at Royalty Pet Care. He really cares about the animals.
I have taken my 2 male cats there for years and he does a wonderful job. He also cleaned their teeth and did a great job.
I would highly recommend Royalty Pet Care.

We have a 17 year old Chihuahua mix who we have boarded at Royalty Pet Care three times. Raul takes such great care of her, she comes home very happy and perky. We won’t leave our Nina with just anyone, as she has many health issues at this age. I am very comfortable leaving her with Raul, he treats her as if she is his own dog. She also gets a bath when she stays and she comes home looking great and smelling sweet. I highly recommend Royalty Pet Care. Raul truly loves animals.

I have taken my Maltese here several times for grooming and boarding. The prices are the best I’ve found in the area for both, and I can tell the owner Raul really cares about the animals.

I came here 2 times because of an Amazon Local deal that I bought which entitled my dog to 2 basic groomings for $ 30. When I came the 1^st time, I found out that the basic grooming only included a bath, nail clipping & a trim (light trimming and cutting hair from the stomach). The man who took care of my chow collie mix did a good job of getting him nice and clean and his hair to look puffy (like how chow dogs have their hair). But I really would have wished for him to give my dog a puppy cut, since that is truly what dog groomers would call a «basic cut» or a «basic grooming».
Anyways, this past Monday, my husband was going to drop off our chow collie mix again for his 2^nd grooming. Since he got there early, he thought he should let our dog relieve himself on the grass in front of this groomers so that he doesn’t accidentally go when the groomer is working on him. The groomer’s front door was open and he looked at my husband and called out very rudely ‘the door’s open now’. He also made a comment about how our dog may ruin the flowers on the grassy part out in front of his groomer’s store. But our dog was no where near the flowers and also if you run a grooming & boarding place, you should realize that dogs may most likely urinate or even poop on your flowers.
Anyways, when my husband brought our dog in, the man asked to see our vaccinations. The 1^st time we came in, the groomer didn’t even bother to ask me to bring in a copy of our dog’s vaccinations, but I decided to bring them just in case. He wrote down the information on a white card. So my husband told him about that and after the man looked through his disorganized stack of cards, he became angry and started to argue with my husband asking what is the last name and why he doesn’t have the vaccinations. My husband basically called the man out and said he should have it, but he must have misplaced the information. The man looked through another stack and found the card information and then took our dog and said he would call my husband when our dog is ready.
About 4 hours later, our dog was ready for pick up. My husband asked him what was a basic grooming? The groomer said a puppy cut, but he said he would not do that for our dog unless we pay an extra $ 35. My husband did not want to pay an additional cost, especially since the man was quite rude to him.
I believe the groomer is also the owner and each time I tried to make an appointment over the phone, it was hard to understand him because of his fast talking and accent. I do not feel the groomer/​owner provided excellent service and I would never bring my dog (or any of my other dogs) here ever again.

Where do I start?
I normally take my dog to another groomer closer to my house. I purchased an Amazon Local Deal to Royalty Pet Care since I am a coupon junkie. It seemed like a great idea since this place is less than 2 miles from my job. The deal allowed you to purchase 2 «basic» groomings for $ 30 (a STEAL). So I call last week and the guy says that he has no available Saturdays until late June (okaaaaaaaaaay). I book for a Monday (yesterday). He tells me to be there by 815. I show up at 810 and he’s not there. 3 more customers arrive…815…820…825…831 he arrives (I start work at 830… remember my job is 2 miles away).
Now…I realize this is also a boarding facility, but I wondered when the last time anyone checked on the dogs because when he opened the door to the business, it smelled like dog poop of one trillion dogs! Gross!!! So then he tells me and another customer that the «basic» grooming is shaving the dogs stomach and trimming the hair on their feet. Huh??? Ummm… I could technically do that! The he goes on to mumble about how he was kinda tricked by Amazon Local and didn’t really intend to offer anything besides the «basic» grooming unless you paid at least $ 20 extra. So now I’m irritated. I have to go to work and my dog needs grooming. I agree to pay the extra $ 20. The one good thing I can say about this experience is that he called to let me know he was finished with my dog when he said he would. I go to retrieve my dog, and, as most dogs do when their owners pick them up, she was pretty excited to see me and was scrambling to get to me. The groomer, at the same time, was putting her collar back on her while she was trying to get to me which resulted in him CHOKING her! I am sure he was very aware of my irritation by this point when I told him that I would do it. I feel like I’m nit-​picking when I say she smelled like a combination of roach spray and old lady perfume, but it is what it is. When I get to the car, I notice that there is a red scratch across my dog’s belly!!! Now I’m pissed!!! Lastly, this may be a mere coincidence considering that spring is upon us, but tonight I found 2 fleas on my dog. Again, it very well could be that she picked them up during our walk last night or this morning, but after my experience at this place…
Needless to say, I will NEVER step foot back in this place. He can have the second «basic» grooming money that I paid as part of the Amazon Local Deal without working for it. I will return to her regular groomer (Moochie’s in Alhambra if you care to know), as they are fast, professional, and friendly. Sometimes a deal really isn’t a deal…

Best dog groomer in San Gabriel Valley hands down.
Raul listens to what you want & he treats your pets like they’re his own. Love!

Raul was wonderful. Had my Cockapoo looking perfect. I am very picky. I moved from Orange County and have tried out about 10 groomers… finally! I don’t need to look anymore. Try out Raul. You will be happy… no doubt!

NEVER BOARD YOUR DOG HERE!!! RAUL IS A LIAR!!! He will lie to your face and change the price of your boarding at will. My lovely and large breed dog recently spent some time here being boarded over the past Thanksgiving weekend. He had spent a weekend here over September 2010 and Raul told me it would be $ 27 dollars a day. So that’s what we paid. Over Thanksgiving weekend, I called Raul to ask how much it would be and he asked what we had paid and I said $ 27 dollars. So he agreed that would be the price. I come back to pick up my dog from boarding after Thanksgiving and he tells me it is $ 30 plus dollars. I tell him that we had spoken on the phone and agreed $ 27 dollars. He looks over his paperwork and shows me how much prices are for small, medium, and large dogs. I also glance and he see that he had WHITED OUT the ORIGINAL PRICE we had agreed to and changed it to the NEW PRICE he decided to charge me. I kept telling him no we had agreed to $ 27 dollars that’s how much we paid before and he wouldn’t budge or even work with me. I paid the money and left extremely pissed off. He is a RIP OFF and an A-​HOLE!!! DO NOT BOARD YOUR DOG HERE!!!

I was referred by Animal Medical Hospital and absolutely loved my experience here. After reading the horror stories about bad groomers, I was terrified to leave my puppy here alone for a few hours. Raul was great and fit us in on Dec 23^rd without an appointment. Right when we got there, he held out his arms to welcome my little Busby. Though still slightly intimidated, he didn’t seem as antsy after a few minutes while I filled out paperwork. This place seems to have the personal touch, and I felt like I was able to learn like my pup that going to the groomers should not be a scary experience!
Though originally he predicted 2 – 3 hours for grooming, Busby was back in my arms after an hour and a half. Clean smelling and tail wagging all the way home, even my boyfriend was pleased with the way his cut ended up (and he has high standards). I will be a regular here… now I just have to wait until his fur to grow back again!

We have difficult dogs and have been rejected by certain groomers because one of our dogs really does not like to be groomed. We discovered Royalty Pet Care and I honestly don’t know what the guy does, but our dogs really like him and when they come back from grooming, they look and smell amazing! I would highly recommend them for grooming!