K-9 Klipping

I have used K9 Klipping for 15 years. Jackie is the BEST… not only an excellent groomer but she truly loves the dogs (and cats). She knows each by name; remembers their foibles and goes way above and beyond… an example… my little rescue has an ear infection and when I brought Tex in for grooming I told Jackie how I struggle to get the ointment deep into his ear as instructed by vet. Jackie offered to show me how but after watching me struggle then suggested I bring him in each morning (I live close) and she will help me do it (meaning do it herself). This is not something she charged for but has to do with her love of my dog and wanting him to heal. Thank you, thank you, thank you. Jackie you are one of a kind… and your nephew/​assistant is also a dog whisperer!

Jackie’s the only person I trust to groom my 2 German Shepherds. My friend Michelle who also owns a German Shepherd, referred me to Jackie after I’d had trouble finding a reliable, gentile and patient groomer. We’ve been going to her for about 3 years now. She handles my dogs very well, is gentle and affectionate, patient and professional. She offers a thorough service at reasonable rates, and is very passionate about her work. One of my dogs doesn’t like the dryer, and she never forces him to endure it. She works extra hard at not only cleaning and nail trimming, but also getting rid of their thick shedding fur. My dogs are very active on the trails, etc., it’s important for to me that they have a sound, consistent groomer to hep control fleas, ticks and dirt in the hardest of places to reach — ears, nails, deep into fur, etc. She gets 5 Paws up from us!

Jackie is the best. My dogs love her & she loves my dogs. We have been going here since we moved to Pasadena 15 year ago. I won’t go anywhere else. Prices are fare and she offers teeth cleaning w/​o putting Fido under! Really a great place.

I brought both my cat and dog on Saturday. Though it was a little busy Jackie was very attentive, and patient with both me and my animals. she did and excellent job we’ll be back for sure !!!

Whereas some fancy people might see a shack, I was relieved to see a lovely cottage located at the far end of a beautiful garden.
Jackie warmly greeted me and my rescue dog, Jackie (i know i know… Jackie meets Jackie, right?) Jackie the groomer assured me things would go fine and that’s when things went north.
She assured dog-​Jackie and asked me to hold him as she clipped his too-​long nails. She coo’ed him all the way and massaged him as she clipped his nails.
I could tell he, my boy, against all odds, was falling for her (oh. and by the way, she for him). My Jackie, the dog, had been severely abused as a baby/​puppy so to see him then. as an old fellow, so trusting, so willing, well. need i say more…
In short, I dont believe the perspective of the one negative reviewer, a ‘shack’ (really?). a dog so, so brutalized, so traumatized while it’s ‘guardian’ stood by? Ah okay… except I took the liberty of looking at the ‘San Marino’ lady’s other reviews and yeah… enough said.
What I know is Jackie loved her and I appreciated her gentle, loving touch and no one can put that on.
THANK YOU, JACKIE !!!

Been taking my dogs here for many year and I will continue to. The entire staff is nice, works well with my dogs, and does a great job!

No, no, and no. I was excited to try this place, based on the rave reviews on Unilocal.I went in for a simple nail clipping and was not impressed AT all.
It’s a very small little shack on the back side of a garden nursery. When I walked in, Jackie warmly greeted me and my dog. I explained that my rescue dog doesn’t like it’s nails clipped and she assured me things would be fine. And, that’s when it went south.
When my dog started reacting to the clippers, instead of talking calmly and assertively — she started screaming «NO!» repeatedly to my dog. The heightened tone frazzled my dog further. I was shocked that after being in business for so many years, she had such a poor read on my dog and how to work with dogs when they get anxious. She said she was trying to show them who was in control (by yelling) and that they had to learn to calm down and get their nails clipped. My dog was so agitated, I had to muzzle the dog. She then short leashed my dog, led it inside, and clipped it to the wall. She then body slammed the dog (between her and the wall) in order to get the dog to stand still for the clipping.
I should have demanded my dog back, at that point, but somehow hoped she knew what she was doing and I hoped she was almost done. When she was finished, she said the dog was bleeding but she didn’t know nail it was coming from. I had to figure out what nail it was and put powder on my dog’s bleeding nails. I couldn’t believe she had me figure it out!
The whole experience was a stark contrast to the grooming I’d experienced at another spot in San Marino (Five Paws), where the groomer calmly sat with my dog in the front of the shop and successfully clipped it’s nails with no muzzle needed. I was hoping to find a groomer closer to home and I thought Jackie would be the end all be all to my dog grooming needs, but instead, both my dog AND myself were traumatized by her handling.
I’ve since learned that a good friend has taken their dogs to Jackie for years and has been very pleased with her grooming/​bathing services and has nothing but good things to say about their experience. However, if you have a dog that doesn’t like getting their nails clipped, consider yourself warned. I’ve since learned (from my Vet) that a good way to secure a reactive dog during clipping is to have them lay down on their side and have one person secure the dog while another person clips. This way, it prevents potential injury to the dog.
UPDATE: I received a very gracious private message from Jackie who apologized for the experience I had, based on my review, and very kindly welcomed me back to try with a different approach. She very clearly cares about her clientele (both dogs and humans!) and the experience they have with her. While I won’t be taking her up on her offer, I thought it was important to include this follow-​up in my review.

Jackie is such a sweetheart. I’ve been searching for a groomer since I moved to Altadena. After reading glowing reviews, I decided to give yet another pet grooming shop a chance. So glad I did. Muffin looks fantastic. I finally found a great groomer to take my dog to! And she grooms cats too! She even recommended a vet in the area. Wowza! Thanks for the stellar service and customer service Jackie!

Just got my dog back this morning from his first grooming w/​Jackie. FANTASTIC! When I adopted him from the Pasadena Humane Society about a year ago they sent him out to another groomer (for which I had to pay) and it was a butchered job. He has a coat like a Sheep Dog and they made him look like a Schnauzer. So this time I went and interviewed 3 different places. At one of them the groomer never even made eye contact w/​my dog let alone asked his name or tried to engage him. To be blunt, she was just kind of bitchy and disinterested. The 2^nd one was a kid who admitted that he’d just replaced the old groomer so the good reviews on Unilocal weren’t his.
The 3^rd was K-​9 Klipping and the second I walked in I knew Jackie was the real deal. She ran over to greet my dog and got down on the floor with him. When I complimented her on the two poodles who I saw leaving she spoke about them with the love and admiration you’d think only their owner could have.
I was very specific w/​Jackie that while I wanted my dog to be as cool as possible (that was the only reason I wanted him cut; he’s the most adorable dog w/​his long, shaggy coat) I didn’t want him looking like a Schnauzer again. But I wanted him to still have CHARACTER and not simply be shaved to the skin all over the way the other 2 groomers told me they would cut him.
So, like most people, I gave Jackie completely conflicting demands — and she pulled it off! If I can find the time I’ll post before and after shots so you can see how she accomplished everything I wanted without taking away all his visual character.
And my dog loved her. He’s very laid back, accommodating and sweet but who knows how he would have reacted to someone that didn’t care about his psychological well-​being? But Jackie does. In spades.
When you go, just know not to pull up the driveway. K-​9 is located in the middle of a plant nursery and while the sign down on Altadena has an arrow like you should pull into the drive — don’t. It’s a dead end. Just park on the street.

I highly recommend K9 Klipping. My dog has anxiety so I’ve always bathed him myself. I don’t have the energy to do it anymore so after reading reviews of various groomers decided to give K9 Klipping a try. Jackie was very attentive to my concern about the anxiety and she was great with my dog. He seemed fine with her and the whole experience. He also looked GREAT! I will definitely be a repeat customer.

Jackie is wonderful, my Cavalier comes out looking amazing!
She assessed my dog, asking me what I want done, gives me suggestions, and asking if i tried certain cuts.
She is very knowledgeable about dogs and breed standards.
I HIGHLY recommend K-​9 Klipping & Jackie for your doggie needs

Wonderful experience with lovely Jackie. She fully assessed my standard poodle with me present; her service was very consultative. Have you tried this? Are you interested in THIS or THAT. I like her style and we picked him up very conservatively groomed and soft and plushy. I came home and told the family what a nice new groomer our dog has! We will be repeat customers. I love entering through the bubbling fountains and tranquility of the nursery, and as she’s a solo practitioner, there’s only ever 1 – 3 dogs there at a time … whoever knew a dog groomer’s place could actually feel mellow. Thank you Jackie.

i LOVE this place and Jackie! I am very high maintenance when it comes to my dog’s happiness and I am extremely pleased with the way my pooch was cared for at this establishment.
Isn’t it weird that at many grooming places, it seems like the employees may or may not love dogs and like that isn’t their main concern? Well that is NOT the case here. I chatted with Jackie, the owner, for a few minutes when I dropped my little guy off and felt instantly bonded to her. We clearly share a passion for dogs and I felt 100% calm and comfortable leaving my baby with her.
A couple hours later I received the call that he was all ready, and boy was he! His cutest hair cut to date, and most importantly, he was HAPPY! He displayed no signs of being man handled and was not at all depressed as he sometimes is after a grooming experience.
I will absolutely return to see Jackie and happily refer any dog-​owners to do the same. SHE IS THE BEST!
One tidbit to keep in mind: this is a cash/​check only situation. Make sure you take out extra money when you hit the ATM because you are gonna wanna leave a big tip, i promise!

Jackie has got the personality to deal w/​the 4 legged and 2 legged «animals». I was referred about a year ago, and Toby my Shepherd, comes out of K-​9 Klipping looking like a show dog! I came late one day and Jackie & Toby were both kicking back on the grooming table, leaning against each patiently waiting for me! It was a Kodak moment!
I’ve also referred a girlfriend who has 2 German Shepherds, and all three of them very pleased w/​Jackie and K-​9 Klipping.

My 8 ½ year old Border Collie had NEVER been to the groomer and was terribly matted. I posted on Facebook for some recommendations, and had been in contact with some «mobile» services that were through the roof expensive. My Facebook responses were many and two very good friends pleaded that I take Baxter to K-​9 Klipping, which is located behind a garden shop on North Altadena Drive, just above Pasadena High School. Don’t blink, or you’ll miss it!
I left a message and Jackie called me back the next day and I brought him straight in. He acted like he’d been going there forever, when in reality it was his first time! It’s a small place, but Jackie is amazing and friendly and efficient and honest and when she said it would be a couple hours, she wasn’t kidding. She called back less than 2 hours after I dropped him off and he was done… everything…bathed, dried, clipped, brushed, nails trimmed… he looked fabulous, smelled better and his coat was AMAZING! I honestly couldn’t believe it was the same dog.
Jackie was shocked that he had never been to the groomer before; said how well he behaved and would welcome him back ANY TIME! I highly highly highly recommend K-​9 Klipping. Jackie has a large following of completely satisfied customers; many that come on a weekly basis for their primping!
I was completely satisfied with the initial cost, which was half what I was being quoted from the «mobile» groomers. K-​9 Klipping is a 10 in my book!

I’m very grateful my next door neighbor told me about Jackie and K-​9 Klipping! I have an older cat who doesn’t tolerate much grooming and can be a wee bit feisty. In fact, she’s been asked not to come back to several other groomers. I brought Annie into to Jackie to see how far she could get with her today. Imagine my surprise when Jackie told me she was able to finish Annie completely! Annie was not stressed out like she usually is after being groomed! A win/​win!!! Thank you!!!

After taking our dog to Steve’s Pets for a failed grooming session, we desperately wandered over to K-​9 to see what they could do.
Amazing people and amazing customer service. They basically took our dog on the spot to quickly clip his ears and nails. Our dog is very fearful and nips when scared. Jan showed him who was boss though. She really knows each breed of dog, and she loves all dogs (even the difficult ones). I was very impressed.
She only charged us ten dollars, but my mom gave her 50. She’s that good. We will be back.

I love Jackie at K-​9 Clippings. She knows what shes doing and my pup loves her. Plus she always smell soooo good when I pick her up. Plus I don’t have to hang around Pasadena all day I can get Dulce around noon which works right into my petsitting schedule.

These women are wonderful and I am so happy my neighbor told me about them. I have 2 dogs and they keep their anxiety down by keeping them in the same kennel while waiting.