Rent-A-Wreck

The Pasadena location is CLOSED. I learned the hard way. I went all the way out there from downtown la after speaking with someone for nothing. For whatever reason he didn’t mention that. I Had to get back on the train and am now heading to north Hollywood — just ate up 2 hours. Nothing online shows this location as closed but it most definitely is.

This place was cool. The cars are a little old, but in good condition. The service was pleasant. I would rent from them again, and definitely recommend them to anyone who wants a decent car for a low price.

Not sure what everyone is complaining about. The cars are cheap and service is fine

The battery on my rental died while I was visiting a friend in Hollywood. Rather than apologize for the inconvenience, Rent-​A-​Wreck Pasadena blamed it on me, and actually refused to rent me a car a week later. They are a weird bunch.

Just phoned to see if this location carries vans, ones that you can go camping in. The gentlemen who answered the phone was gruff, agressive, and wouldn’t let me get a word in edgewise — he wasn’t interested in why I was calling. Surprisingly rude. So I’ll be looking elsewhere.

just rented a car from Bryon at this location and he was great. i had the car for 3 weeks and for what i paid and got to rent, it was a great deal. first my rental was supposed to be for a week but my car was not ready so i had to extend my rental and he gave me no problem. 100% satisfied and now i know where i will be going from now on to rent cars when needed.

I rented from this location for 2 weeks and had an outstanding experience.
Rex (the manager) was very helpful and in fact even went out of his way to give me a ride back all the way to Burbank after my car return.
The car was great, price unbeatable and service outstanding! I would rent from them again and recommend them to all my friends and family.
Thank you Rex!

the cars are used, but for $ 22 instead of $ 65 (@ $.60/​mile) this place is a deal. we just got a truck to move some couches locally, and it worked great for us. there was some miscommunication in the beginning about which gas tank to use, and which one was reading on the gauge. but rex was so helpful, and took great care of us. we’ll use them again.

Do yourself a favor, do not rent a car from Rent-​a-​Wreck in Pasadena. It is a TOTAL scam. I rented a car from the Pasadena location and when I went to pick it up the sales associate said he didn’t have any cars left. He said he would call around and look for an available car. So, I waited. In the meantime he answered calls and left me waiting. After I confronted him about my car he threatened me, told me I was on camera, and said I could leave. It was insane! I didn’t raise my voice or anything?!? Please stay away from this place — it is seriously scary!

This place is sketchy. I will never ever attempt to rent from this company again! They told me it was a $ 300 deposit and when I asked what would prevent me from getting the deposit back, they refused to rent to me!!! Crooks!

Better called, «Rent a Death.»
Try not to die by renting from them. The company is renting cars with faulty brakes, knowingly. Here’s my letter to corporate. Hope you read this and not rent this car b/​c I can’t stop them; it’s their death trap they’re renting.
To:
Media Contact
Jason Manelli
Communications Director
Hello. I have been a loyal customer of RentaWreck for several years. However, as of today, I will no longer be so. I will state for you here the reasons.
On Saturday, the brakes on my rental Toyota gave out 2 times — the first at 70mph, the second at 30mph. Luckily, both times they kicked in finally — but not before contemplating serious death or injury.
I called your Pasadena branch today at 12:15 p.m., hoping to get a credit for the last 2 days, and exchange the car. I was informed there were no cars on the lot, and that no credit would be given. That’s not the best customer service, but what really concerned me was the answer to the next question.
I asked if the car would be re-​rented without inspection. The manager on duty informed me, yes. He stated: «t’s not your business, it’s not your problem. We will rent, we will keep it on the lot. I agreed it was his business. I also told him that when the next person who rents it gets injured or dies, and his company gets sued, then it’s going to become his problem, then. I have collected the necessary evidence to prove your company was on notice.»
Jason, I hate to do it this way. I even informed your manager that Toyota is getting sued for large amounts of money for this exact problem. He stated he hadn’t heard and, again, it’s not my problem. He’s going to re-​rent.
It surprised, and disappointed, me that your company would knowingly put a defective and dangerous product back in the stream and risk ruinous litigation when a right-​minded customer put them on actual notice, and left a documented trail of evidence. Let’s not mention the horrible PR aspects.
Anyhow, I don’t expect a response, but I am leaving this for the record, the car that I will return tomorrow and be a lawsuit against your company when the next unsuspecting customer rents it, the brakes fail, and gets injured or dies. Maybe when you and Toyota get sued together, by whoever that unfortunate soul is, or rather their next of kin, your company will avoid bankruptcy if Toyota pays the majority. And maybe not. You reap what you sow.
Have a great day.
Toyota Corolla CS silver
5WUU038
VIN: 1NXBR32E07Z808758

$ 20 per day… they show you a car with a bumper fallen offf, than you are force to get a car for $ 29 pluss. the service an equipment out dated… only if you need a car on sunday and you don’t want to go to LAX, is the only reason to rent from this place… you are not getting any deal… just plan things better, places like Advantage rent a car, enterprise, hertz (AAA will give $ 10 discount per day) will charge you about the same with better equipment (don’t forget safety is first)…the only good thing, the indian employee kindness!

They made me wait 20 minutes for the manager to show up late. They gave me a car with ¼ tank of gas. They lied about the starting mileage so I had 20 miles less than what’s included in a reservation. They told me a different daily rate than what the guy wrote on the contract after I had signed it and before he gave me my copy. (Yes it was my fault that I didn’t check my copy after he gave it to me, but sometimes you just assume a company will deal decently.)
I gave them two stars because the car worked fine, which I guess is important.