Plati German Car Service

Absolutely TERRIBLE experience!!!
Stay far away from this place.
I believe his good reviews have been bought or submitted by family or employees.
After thousands of dollars in repairs Nick and his crew could not repair my car correctly, he just kept suggesting replacing more parts. When I was finally able to confront Nick regarding my car running worse than when I had first bought it in he suggested I buy a used car that he was selling for one of his customers.
BAD BUSINESS.

Not a good experience with the owner. Misled and didn’t guarantee a paint job.
After years of going to Plati for service, will never return.

Nick the owner hasn’t got a clue about how to treat the younger generation of customers. Stick to your ways old man and you will not be seeing my business nor any of my associates business. Why would you take your car to a place where the owner wears a suit and tie?! I’d rather take my car to a place where the owner is a mechanic! Extreme rip off, take your car here if you want to waste money! Otherwise there is a place on Lake called independent German Car… good guys and way better than Nick and staff!

These good reviews are paid for. Trust me. My family spent thousands at this place! No repair was done correctly the first time, if at all. And let’s not even discuss the price! I ended up selling my car to someone who hasn’t had a problem with it since… Go figure, huh?

I have a E39 M5 that was having serious engine problems that other mechanics couldn’t figure out and I was at the point of selling my beautiful car. Nick and his team diagnosed it and solved it first time. This is a top notch business for high quality German cars.
Two thumbs up! Hard to find quality and honesty mechanics like Plati.

Ever since Nick pointed out to me all the things that the dealership had not addressed on my car (after many years of having it serviced there) I’ve been a fan. My BMW 323ci is now 12 years old and going strong thanks to regular maintenance and the honest mechanics at Plati. I highly recommend!

AVOID THIS PLACE. They show signs of not having proper knowledge of cars, lack of equipment, and they employ mechanics that are rude bigots.
I just gave this place a call to get a quote for a valve adjustment on my 2003 BMW M3 i bought 2 months ago with 104,000 miles. When I spoke to a mechanic, he immediately replied rudely, «Why would you need a valve adjustment?» I told him that the guy I bought it from didn’t properly maintenance the car, the hydrocarbon levels were through the roof, and the exhaust wreaked of unburned fuel even after doing various tune-​up jobs. It was a clear symptom of head valves that need to be adjusted. Besides, they need to be adjusted every 30,000 miles on my S54 engine when driven normally, but I drive it fairly hard, and again, the previous owner didn’t do proper maintenance. He then replied even more rudely, «Well, we’ve never done one on that car before. The valves on your car are hydraulic. You know they can’t be adjusted right?» I hung up immediately. Clearly this jerk doesn’t know that my car has mechanical valves, and they can most definitely be adjusted.
Valve adjustments are one of the common maintenance jobs, and any shop should be well experienced. If a German car service shop doesn’t get any enthusiast car owners, then it makes you wonder what the hell they know about fixing cars. I wouldn’t doubt for a second that they’d do a job incorrectly, and charge customers for a complete job while arrogantly telling them how lucky they are.
I gave The M Shop a call next, and the person on the phone immediately replied, «$ 512.» which is fairly cheap. They had shims and valve cover gaskets readily available which clearly Plati did not. Then he answered various questions I had regarding maintenance on the car such as the differential seals, the VANOS, the rear subframe, etc. he also recommended some websites for me to check out. Unfortunately for me, they were appointment only, and their next earliest opening is in two weeks on the 19^th. Perhaps it’s because they actually know their stuff. Mind you that The M Shop specializes in BMWs and MINIs.
I guess I’ll just have to adjust the valves my damn self. Sunuva B.

They did a great job at a fair price.

Service: early March 2012
Sooooo…if you’ve been following my reviews (which, Dear Reader, you most likely have not), you’ll know not to take your BMW to New Century in Alhambra. Assael in Monrovia isn’t good either. So where, oh where, do you take a Pasadena-​area BMW that’s out of warranty? Plati, that’s where!
My Dad needed work done on his car (BMW 3-​series sport with racing extras — forget what exact model), but was procrastinating because he didn’t want to return to New Century. I remembered hearing about Plati, checked the Unilocal and sent him there.
The upshot? Car fixed, Dad happy! Dad especially liked dealing with the gentlemen of Plati… thanks guys!

I just had my drivers side front and rear windows replace, installed a new set of tires and replaced my wipers. The work was done on time and I am happy with the result. The price was not cheap, but it was fair. What impressed me most was the care and time they took with not only my work but with the inspection of the car. My initial reason to visit Plati’s was to fix my windows and replace my worn tires. My contact at Plati’s explained that beyond this initial work, they went over my car with a fine-​tooth comb. And, the Plati representative took the time to answer my questions and go over the results. The results were that my car was in great shape and while I mentioned that I was ready to spend more to make sure my car was maintained for years to come, he firmly assured me that no further service was necessary. The only reason I did not award a fifth star was because the prices were very fair and I am indeed a fan. But, I usually give the fifth star if the cost of business is significantly low. And, as a previous poster noted, the prices here are not cheap. But, I can understand paying for good service.

My family and I have been bringing our german cars to German plati for the last 10 years. They have efficient quality service, know a lot about cars and their rates are very reasonable. Nick is a great guy and will do what he can to help you. If you live in the area and do not want to wait, you can even get a ride home and a ride back to pick up the car.

This place is overpriced! Just want to make consumers aware, I called Mercedes for pricing on service A, and they told me $ 175, I stop by Plati and he quoted me $ 295. I asked David would he match the dealership price because his quote was extremely higher and he said no. He could not explain why he was much higher or what he was doing different than the dealer. TOTAL RIPOFF.

I was was having some problems with my 335i, and I knew better than to go the dealer’s. I was not in the mood to get ripped off, and a friend said he had been to Plati’s before. They explained the problem, and the procedure quite clearly, so I was happy that I wasn’t getting the kind of unclear mumbo jumbo you get at other places. Overall, good pricing, and helpful service.

I recently relocated to Pasadena from Claremont, and was looking for something a little more local than Taylor’s in Pomona — a fantastic place. I went in because the fuel tank door wouldn’t open, and Plati’s said it was a vacuum problem and suggested a repair in the several hundreds. I was skeptical, so went to Taylor’s, and they fixed it for nothing — it was just a loose connection. Plati’s, in the process of diagnosing the problem had broken a piece of plastic in the trunk. When I went back they said it would have happened anyway, as the car was ten years old. No sorry, nothing. If you go to Plati’s, you run the risk of being charged for repairs you didn’t need, and damage to your car without apology to boot!

I love Plati’s biz, I love David, and the owner could not be nicer. Only issue is price on everything. My SO jokes that any time I take my (10yr old) Beemer to them, it’s always $ 1000. unfortunately he id not joking. They really do GREAT work, CARE about you and give you wonderful attention. If you can afford that, go here by all means, you will not be disappointed.

I want to recognize David at Plati. We both went through a very frustrating experience with the repair of my car. He was always very professional, kind and patient. It was a difficult diagnosis to make and expensive repair to correct the problem. I am EXTREMELY satisfied with the way everything turned out and highly recommend this shop.

Got my car serviced at Plati BMW Repair center the other day, man is Nick on the ball. In these tough times you need to get your car fixed and done right. What I mean is you don’t want to go back. Plati does it right the first time. If you have a German Car check out this place.