Pasadena True Value Hardware and Paint Company

In the need of a particular bolt/​screw and had no luck in finding it.
Remembered this Tru Value Hardware location from years ago and stopped by.
One of their employees noticed i was in need of help — and was quick to find just the size bolt i needed.
Amazing how they keep everything so organized and know where everything is.
These guys/​gals are great.
Of course, they have practically everything you’d need for almost any situation (outside of maybe a Zombie attack), but would recommend this place to anyone.

Bit of a long review here…
I came in this evening (⁹⁄₁₂) looking for shorter screws for some knob pulls. Now, while I know many a thing, when it comes to screws and hardware, that’s a, «I have no idea.» I wasn’t sure what kind of screw I needed other than I needed a ½″ vs the 1″ that came with the knobs. I knew they were metric, and a review from where I bought them mentioned using a #8 screw as a replacement. A gentleman asked if I needed help and proceeded to be amazingly helpful. I brought the knob and screw with me, and he tested just one or two screws before finding the correct size (there’s a bunch of screws and metric size screws).
He then found the length I was looking and also lmk there was a shorter one also available. I decided to get 10 of 2 different sizes just in case. He tested each screw to make it was the correct and fit the knob properly (the screws are in drawer bins so it’s possible for screws to mixed in with each other. Would suck to end up with one that wasn’t the same). He also found correct size washers for me (I asked… just in case I needed them). I didn’t get the gentleman’s name, but he’s fantastic! Give that man a raise.
I should also note that unlike Lowe’s or Home Depot where screws are all packaged (at least from what I recall), all screws are sold individually and in a bunch of drawer bins. Great for when you only a few screws for a project. I’ve never had this level of customer service from a big box store. If I’d gone there instead, I probably would have bought the wrong screws. Definitely have someone help you =)
On another occasion, I called looking for a certain color of Modern Master’s paint. The gal that answered the phone transferred me to the correct department and that person was also helpful in checking for me (they had all the other colors… just not the one I needed, unfortunately).
And yet on another occasion, I called trying to find muriatic acid. Person was again very friendly and helpful. They went and checked for me, and also found the HCI content of it for me when I asked (I needed to know the HCI content to make sure it was what I’m looking for). Success! They had it. I work in niche industry in e-​commerce and know these kind of questions from customers are a pain.
Yup, I’m a happy camper and will definitely come here first for hardware type products. Bonus, decent sized parking lot with lots of spaces.

I usually come here when I don’t feel like driving to Home Depot. Their fastener selection is very good, plus you can buy them per piece. Their inventory is pretty extensive for being a small chain store, plus they have specials now and then.

This place used to be wonderful and used to have top quality customer service. They used to have actual paint and hardware experts that could adequately advise customers on what to purchase. No more. Nobody is on the floor helping. Nobody knows where various tools are found. Nobody can match paint correctly. And I hate to wait by the cash register for 10 minutes before anyone showed up to check me out. Stay away. I’m giving my patronage to another hardware store from now on.

Had a great experience at this store. Had no clue what I was getting myself into with a curtain hanging project I wanted to do, but Robert and Keith not only helped me find exactly what I needed, they actually recommended a much better way to get it done. The service here is very personalized and the managers are super attentive to customer’s needs. Literally could not have gotten this done without them!

Great place great customer service. Robert, the manager is awesome!!!

Robert, the manager, is excellent!!! Whenever I walk in his store, I know I will get great value for my time and money. As a real estate broker for thirty years, I would not refer my clients to anyone other than Robert.
Yesterday, I was once again feeling the holiday angst with needs such as new tree lights, paint, along w furniture wax, etc… and Robert helped me in all the random ways that I needed. If a product is not available, he will promptly order. If I purchase an item and need to return, I can easily do. What more can I say… this is like the old fashioned hardware store with an emphasis on quality merchandise and service.
I especially love their bright green recyclable bags… and holiday duck tape… what more could I need. They do everything but wrap!!!

After years of shopping here because I’m too far from Jill’s paint in Atwater, I’m going to find an alternate source for my paint.
I spend a lot of money on paint. I’ve been using Benjamin Moore for over 20 years as an artist and designer. Because the terminology changes and sheens get called by different names, some clarification is usually necessary.
I had an emergency touch up situation today on a 12 foot tall leaded glass window that was very time sensitive. I called and spoke to Robert in the paint dept. He was short with me and didn’t allow me to fully clarify what I needed to order, the whole call was less than a minute and I felt rushed, after waiting an extended time to speak to them. I needed the best quality semi gloss exterior paint for a window, ASAP. I was mixed a egg shell grade paint and told that was the correct paint for exterior windows and doors, and that BM has NEVER made Regal exterior paint in Semi gloss. This is false. Semi gloss paint is always used on trim for durability. Maybe BM changed the sheen name recently, I don’t know, but they DEFINITELY made a glossier paint than eggshell for ext trim. (Confirmation: they did recently change the sheens for many of their lines but there is a semi gloss from Aura).
So, after getting attitude from Robert (who wrongfully accused me of having a bad day, when it was him that created the uncomfortable situation) I will take my business elsewhere.
Don’t argue and give attitude to customers. It’s stupid. Period. I spent almost $ 200 in paint in the last 7 days in his store. Bad move.

The reason I often choose this place over any larger chain is how knowledgeable their team is and how willing they are to help. In the past I’ve got advice on numerous projects from refinishing my deck to building a climbing wall! The staff are never in a rush and keep an eye out for ‘confused’ customers…
This location also stocks Benjamin Moore paint. Consumer reports rate it the best interior paint so I’ve no idea why the big name locations dont have it on their shelves.
Parking: They share a huge lot with the Smart and Final next door

I needed some plumbing supplies to replace a kitchen faucet. I walked the plumbing aisles and could not find what I was looking for because all the parts were behind the counter. The employees were very helpful and I bought the parts that I needed, glad I brought some pictures to show them, or I probably would’ve ended up with the wrong parts.

Super friendly staff. Knowledge and not just in the «ask me anything» sense, but in also in the «have you thought about» sense. Prices seem a little high, but I’d much rather give them my money than Home Despot.

I called to see if they carried a fuse I needed. They were very polite on the phone but I was on hold for 15 min! I hung up and called back. It took them an instant to say, «Oh, sorry about that. We don’t have it.»

Great service, friendly, and knowledgeable! I recently moved into a home and it needed a paint job, bad, like real bad, like the walls were an off-​salmon color. I can’t even describe the color actually, it was laughable. Anyway, I wasn’t sure exactly what I wanted to I went to True Value and they helped me pick out a color, then I had no idea but there is at least 15 different kinds of interior paint, or maybe more, that they helped me decide on. The price is good, or good enough. Go here!

This place has horrible customer service! The manager Robert is inexperienced and extremely rude! The cashier didn’t even greet me, she barely acknowledged I was there. She acted like I was bothering her by just being there. It seemed like every employee I encountered went out of their way to be disrespectful towards me. I hate when employees lack basic common courtesy. Will not be coming here anymore and will definitely take my business elsewhere!

Love this store! Came here looking for a copy of a key and got excellent service from the friendliest person ever! the keys are made at the very back and it’s less than 2 bucks for a key.
This place has freaking everything and a lot of employees who can help you find what you’re looking for. rather than going to the big box store down the street, i suggest coming here and getting what you need.
parking is plentiful and next to the smart and final north of the 210.

I have grown up coming to this store because my dad was always in and out of store. (Mr Fix it). Service from the on the floor associates is always great and they are always willing to help. In fact, they come to you before you can even get that confused look on your face sometimes. Those that have helped me by making new keys for me (since I loose them every 3 months) are always awesome! The only reason I could not give 5 stars is because although the «sales» team is awesome the female cashiers are not always pleasant. The same to bothered to help and not familiar with the store at all times. They just could put on a better fake smile. They are the last face we see and should make an impression and genuine apprectiation for the customers. Other then that great place and always supporting small businesses especially the ones that have been around since I was little

Had such great experiences here with some of their staff. They were extremely helpful, patient, and knowledgeable. One of the managers, Robert, was especially helpful in making sure I had the best deal in paint, and he made me feel like I was a truly valued customer (no pun intended!). I primarily buy all my paint (Benjamin Moore) and paint supplies here. Ryan is an awesome customer service rep, and knowledgeable. Seriously great help.

I shopped at this True Value store in order to support local small business, even though it closes early and is therefor less convenient, and has higher prices. THEN, I had an interaction with the owner Dan, and he treated me extremely rudely. Some businesses don’t deserve support – this is one. Stay away!

Do yourself a favor and support this small local business!
LOVE these guys (especially the older gent who works at the back counter). I always meander in, looking for the «something that fits in the something.» Yes, I shop the hardware store like a girl. I am, in fact, a girl.
Finding a helper is easy & I never get an «are you kidding?» look when I hand over my ziplock bag containing an «unknown item that needs to be replaced from a house built in 1950.»
Some items may be a skosh more expensive than OSH or that other place, but True Value is nearby and more helpful. So there.

Cool. Not the biggest hardware shop, but they’ve got the basics. A man asked me if I needed help, he was really thorough about acrylic glue, he was actually really helpful and just a bit… hmm loud? haha. The 2^nd man that helped me was just as loud and eclectic (interesting workers!) but also very nice!
What a fun group of dudes ha.