Snyder Diamond

I’m actually quite shocked that I’m writing a 1 star review for Snyder Diamond. Despite their great selection and beautiful showroom, we received very poor customer service and long story short had to wait almost 2 months for our dishwasher. Part of this was due to delays from Bosch, but Snyder Diamond didn’t communicate or handle this well. To begin with, they didn’t measure our dishwasher space or even bother to ask. We asked about this but were told that «THEY’RE ALL THE SAME.» And it turns out they’re NOT. So that caused a further delay. Snyder Diamond did not take accountability for this and instead kept trying to blur this in with the Bosch delays. Both are separate and added to the delay when combined. We spoke with the General Manager Brian a few times, but at most he provided only a $ 50 reduction on a $ 1000 dishwasher and weekly voicemails w/​updates on the status from Bosch which we had to insist on. In total, you go to Snyder Diamond because they’re the appliance experts and that was unfortunately not illustrated to us. Then great customer service could have recovered this, but instead fell short. And then last but not least, the GM could have saved us as customers and helped to course correct, but he also fell short. All in all, a very unfavorable experience.

We’ve passed by this place numerous times and finally decided to stop by as I happen to be looking for a washer and dryer. I was very disappointed with the customer service. There were several associates when I walked in and none of them acknowledged or asked me if I need help. I finally ran into an associate who asked if I needed help. I started asking him about the different brands (reliability, etc.) but he was of no help. He simply said they are all the same (and anyone who do their research knows not all washing machines are created equal) and that his customers never had any problems with any of the brands. He also can’t help answer questions on size/​space requirements. He adviced me to find the cheapest deal during black friday but then proceeded to tell me that they do not offer deals on black friday because this is not how they attract customers and that they offer high end appliances and that washer/​dryer are their low end/​cheaper items.
Unfortunately the condescending remarks left a bitter taste, I will not be considering this place when we do our bigger renovations nor will I recommend this place to anyone.

Kit Phun is a rock star. Patient, thorough and well-​versed in all the product, he has helped us pick and purchase three new bathrooms and full kitchen. Delighted.

1 star for their Miele detergent pricing. Waaaay above market value. Disappointed with their huge markup.

Lovely showroom and polite, friendly service, though sometimes they seem to be unaccountably busy elsewhere. Good quality products, though not bargains, except that I had recently moved to neighborhood, so I got a good discount, 20%, I think. I bought a freestanding cast iron enameled tub here and am very happy with it. They also sold me the filler and handheld sprayer. Delivered only to my garage, because for some reason not allowed to take into house. Plumbers had to do that.

Great products. Horrible service. I bought a tub filler and shower for my clawfoot tub. Twice I have tried to get parts to service this assembly and twice they have made it clear that they have no interest in helping me find parts for my Barclay fixture. I will never shop here again.

Great selection of high end products. Sales associate Kit is da man!!! He will hook you up and find exactly what you want, need, and desire… every time!!! And at the right price, which is even better!!!

I have a mixed feeling about this place.
I love the selection they have at the showroom. As a woman, I can easily spend hours browsing everything here. Believe it or not, it’s actually very fun. My husband would tell you to keep your wife at home if you are going to visit this place.
Unlike Best Buy and Pacific Sales, there’s no price tag on every single item at Snyder Diamond. We were given a discount at checkout for buying more than 1 item, which was nice yet made me wonder how deep the discount could actually have gone IF I knew it was available.
While I was checking out the Thermador Induction Cooktop, I was told to «be careful» because the cooktop is plugged in and it might burn my hands when its turned out. Well, one of the top features of this cooktop is that it does NOT burn hands.
It’s obvious the sale person there don’t really know their stuff and it may seem bit unprofessional to some.

It is true that customer service is not the best here. I walked in with my husband and no one even looked at us for half an hour while we toured the whole store as I was going to need to buy everything for a new home. We were saying that this store doesn’t need our business, and as business owners ourselves, which we base our business on customer service, we expect the same when we go shopping.
As we were leaving their personal shopper, KIM CLARKE, who only works with contractors asked if we needed help. Even tho we were upset, we still talked to her because she was really nice. She apologized and brought the manager over and eventually we ended up buying everything here. I think between my construction, I came here at least 20 – 30 times, and I looked at the sales people and just thought how rude they are. They are on their phones or talking to each other while Kim would help me and ask customers if they need help. I would probably not shop here if Kim can’t help me. Even tho I bought everything, I still need things in the near future, like the bbq area.
And businesses should want to bring customers back and have a good word of mouth reputation.
I am leaving one star out because the delivery and install process was not as pleasant. I wish it was more clear about the curb drop off and not installing. I had to pay another guy almost $ 1000 for installing all the appliances. I had no clue it could cost me that much to install. I suggest this be clearer for future deliveries so people are not surprised.
I recommend that if you want customer service, you ask for Kim, and Brian the manager.

GREAT products, pooooooor customer service. Like ONE star.
With a major purchase and delivery on $ 15,000 work of appliances it would be helpful to know that the installation NOT included.
Now I have to consider if it is worth all the money I spent to be treated to a third-​party installer and my sales guy just saying «oh well, that’s how we do it» Obviously, I am not the least bit thrilled.
Love the show room selection, nice cashier (who was patient with our delivery date), but there is a need for improvement on communication of delivery, set up, and extended warranty details. Poorly done. Sears does it better!

I’ve been in the store 3 times. All 3 times, not one person asked if they could help me. There were sales people standing around talking to each other but not one of them asked if I needed help. Their loss. I went to PIRCH and bought everything (including high-​end professional appliances) for a new kitchen and bath. There is no comparison. This place needs to step up.

This review is specifically for Kit Phun, who is simply the best. We had walked into Snyder Diamond expecting only to window shop, but met Kit who was able to help us outfit our bathroom with the look we wanted within our budget! Then, whenever we needed urgent specs for our contractor, he was sending us the info before we even got off the phone with him. This is the prompt kind of help you need when working on any remodeling project.
Kit was so helpful and easy to work with that we had to go back to him to outfit our kitchen and laundry room, too. Time and time again, he has come through for us. Always a pleasure to work with, professional, and extremely knowledgable, we highly recommend Kit and will definitely work with him again as future projects unfold.

I stopped in to buy a toilet ended up buying my whole bathroom vanity, Faucets, all my plumbing and kitchen stuff, the place has a great selection and Lin helped me out. He is so knowledgable and a great gentle man. The prices are not cheap but have quality stuff and you can ask for discounts

The overall service at Snyder Diamond is unprofessional.
I recently purchased new Hansgrohe shower and bathtub fixtures for two bathroom remodel projects as well as two Empire Industries Daytona Vanities, spending several thousand dollars.
The sales person has been very professional, but the overall feeling I get from everyone around her, is a culture that just doesn’t care about the customers or co-​workers.
One-​on-​one they do a fine job, when someone focuses in on helping to solve your needs, however, the second your order requires effort from someone else within the company, like the cashier or warehouse person, all bets are off. It’s like we are bothering them (both me and the sales person who helped me). My first sense of this was when I went to make my first purchase and the cashier treated the sales person who wrote up my order as if she was incompetent.
Prior to my ordering the vanities, I was warned that Empire Industries has a track record of goods sometimes arriving damaged from their new jersey location, but that the issues were always resolved.
Several weeks after I placed the order, my vanities were in and I asked them to please inspect the items seeing as they’ve had problems with Empire in the past. Looking back on it, they didn’t bother.
A few days later, when I called ahead to let them know when I was ready to come get the boxes, I asked to have them ready for me (as it was my lunch break). When I arrived they were not ready and had boxes stacked on top of the units, and none of the required paperwork had been prepared allowing for me to take the items. So I waited.
When I got home and unpacked the boxes, sure enough, one of the two vanities arrived with a bent leg. I notified Snyder Diamond of the issue and as usual the sales person was attentive to my needs and understanding of my wanting to correct the issue quickly. However, when it came time to rely on others, due to her being out of the office for several days, things fell apart.
I’d been waiting to hear from them (bathroom sitting empty with no sink for a week) after being informed they would contact Empire and figure out a game plan. I finally called them to ask how they were going to correct the problem and they said they spoke with the company and they’d be sending replacement parts. When I asked why replacement parts… and who on this end would be repairing the $ 1100 vanity, they said «I’m sure someone in our shipping warehouse can fix it.» This was not acceptable to me. I let them know I was returning the unit and would be expecting a new and un-​damaged replacement.
This morning when we dropped off the damaged vanity, once again, folks hardly took responsibility for receiving the item. It was as if we were bothering them by bringing in the item for return. No one could tell us when they’d be placing an order for the replacement (which has been paid in full) nor would they provide anything showing we had even returned the item (a receipt or signature or something) or if in fact the leg was indeed damaged (no one cared to look for themselves).
Overall, I am feeling like I should not purchase anything else from Snyder Diamond even though I still need new toilets, faucets and a refrigerator. I am not digging the service, nor the way they treat customers or how they treat each other for that matter.

Beautiful showroom and retail shop. We needed a bunch of parts for our Grohe fixtures, and the two guys behind the counter knew exactly what was requested. I’m always impressed with knowledgeable and professional people. We were in and out in 10 minutes!

For my 100^th Unilocal review I decided to write about something other than food. To me, non-​food reviews are a little suspect because you wonder, did the salesperson insist on a 5-​star Unilocal review at the conclusion of the sale? I assure you that here, there was none of that. Having shopped at Ferguson and Pacific Sales, I think Synder Diamond has:
— the best showroom
— the most informed and knowledgeable salespeople; and
— the ability to compete on pricing
There’s no substitute for doing your own research, but whether you know a lot or next to nothing, having someone knowledgeable to talk to allows you to make better decisions.

This is a huge showroom. They have most high-​end appliances on display which is great when you wanna see stuff in person. I had some (Viking) appliances in mind that I wanted to check out. But the sale person kinda talked me out of getting what I want. Instead he was trying to get me to buy Jenair which I’m not too fond of the design. I wasn’t sure if it was sale commission or what. So I ended up leaving the place so confused. I didn’t buy anything.

I am from a building company called Château Operating Corp., and I wanted to say that Snyder Diamond has been great to us. Their service is absolutely wonderful and their prices are fair and competitive and the quality of the things are great. Even when I have a last minute notice, they do their very best to help us out all of the time. There is a particular individual I would like to honor, Kit Phun helps us out all of the time, and provide the best service out there.

Like most people, my home remodel was a nightmare. The only part that was easy was when it came to Snyder Diamond. Kit was very patient with me and gave me all the information I needed to make the right choices for my family. And I admit that I am not an easy shopper. I like to know all my options before I commit to any purchase big or small. Also, he is really great at following up. I never got the same level of expertise or assistance at Home Depot or Loewe’s. All of our appliances are from Snyder Diamond, and it all started with Kit. He’s the first person I contact if I need anything home related. In fact, I have referred all my friends and neighbors to this store!

Kit Phun is the man! He was very knowledgeable and patient in helping us pick out all of our appliances and bathroom fixtures. The sale doesn’t end after we pay for the items. Kit follows up to make sure our remodeling project is still on schedule to ensure the proper delivery time for our appliances. Great customer service!