Pasadena Highlands

My sister-​in-​law, Linda, has been at the Highlands for 8 years. During that time she has gone from independent to assisted then to memory focused care. We visit a minimum of once a week. We have never found it to be anything but truly outstanding. The employees know us and talk to us about how Linda is doing or concerns that they may have. We are called promptly when there is an issue and our calls to The Highlands are returned promptly. Virtually every concern has been taken care of immediately. We have eaten there innumerable times and the food is excellent. Keep in mind that they have to prepare meals to adapt to various eating and physical issues. It is an upbeat facility that is constantly working on making things better. We have always been highly impressed by the staff. We could not ask for more. In fact, we are older and are serious considering moving to Pasadena Highlands when the time comes – even though our friends and doctors are in West L.A. That’s how good it is!

Wow. Just returned to move my customers out of here to a new facility due to the lack of care that was given to them. Sorry to here that I couldn’t be more disappointed in this place.

My grandmother has been a resident here for years and everyone is so helpful and friendly. William at the front desk is always there when I need assistance

Really, I’m not sure how to write this review. My grandmother lived here for several years and I’ve come quite a few times for meals, functions, and just to hang it out with my grandma and family. She had been escalated from assisted living for some time but started in standard level assisted living. She had AMD and was mostly blind. It’s tough to live that way and people (the staff) were always very pleasant and accommodating. After she died, the bonds she had formed with some of the staff were very noticeable.
My parents participated and still participate with many of the residents and get along really well with Denise, whose title, I think, is director of activities, but it could be more and she’s really always caring and astonishingly helpful.
They do seem to constantly upgrade and upkeep with new carpets, new furniture, TVs, etc. the staff are always responsive and if are made aware of things in advance are able to communicate necessary things between themselves in a responsible manner. That’s not something you always see at a place like this. My experience in working in the geriatric field has led me to a lot of independent living AL, specialized care, rehab, TC facilities. Here, the focused care is «focused» and least restrictive but with real care. The politics aside in running so many levels of care, they managed it well.
I admit I never really saw the focused care staff, because my grandmother did not have that type of need, but the staff knew me. I didn’t come as often as I could have, but still it felt comfortable there.
My grandmother had come from an independent & assisted living which was much more expensive and less comfortable in Boston. There, she complained about everything, but really seemed like such a bright move to come here. No real problems at all.
Really this place is worth a tour for a family member if its what you or your loved one needs.