O’Reilly Auto Parts

Excellent customer service. My family uses this place for parts, etc. Everyone is extremely helpful and professional.

Went here to get some windshield wiper replacements and was amazed at how helpful Cathy was! Thank you!

Was wondering how an auto parts store has ⁴⁄₅ stars. When the manager (thanks Al!) offers and then puts your windshield wipers on in the rain, you’re compelled to share that experience. This is now my go to auto parts store.

It’s a bit dumpy. But the guys are so helpful with tips and kind car advice. Have been back more than once and would highly recommend based on the people.

These people are awesome! I say people because, hey a store is a store but good customer service now that’s something to write about. So a few weeks back I found myself in need of a new bulb for my headlight. Since I had to work all day and it would be dark when I got off and being a weekend I had to get it at lunch. I first went to the closest auto parts store (PepBoys) Received the worst service ever and refused to give them my business. Then I drove a bit further and made to O’Reilly Auto Parts in Pasadena, WOW!!! Not only did they get me exactly what I needed without delay, Lee, my salesperson installed it too and got me on my way. Thank You so much to the Fine Folks at O’Reilly!

All the employees are really friendly and helpful. Dave is always eager to help out and knowledgeable. Always a smile and great attitude ! Kat helped answer my questions too. Mike the manager is awesome too. Great staff!

Great guys, fast service, awesome prices and helped me in a jam. Needed a battery fast and they made sure I could be on my way quickly. Even gave me a discount for my old dead battery. Will totally come for all my car needs again. Richard and Toma were great guys.

Easy in and out visit for new wipers! The gentleman helping me (I cant remember his name! So sad) was extremely helpful, gave me different choices to pick from, AND installed my wipers for me. Great customer service with a smile! My husband and I will use this store for our future part purchases.

good customer service, great price, they have almost everything I need for my car! I will go back!

I’ve been to a zillion Oreillys over the state and this has got to be the very best. Dave was funny, attentive and ready to help at a time of distress. Hard to believe I’m about to write this about a huge chain but they truly have customer service to an art form here.

These guys were great! They were so helpful and extremely nice!

I was in here today to buy a new head lamp and was helped by Al, the Assistant Manager. He was great and helped identify, remove and install the new bulb. Thank you Al.
BTW this is the second replacement on a 2002 Lexus GS. Thank goodness they are the $ 11.00 variety.

My co worker just went to get a radiator cap for a 1996 v6 3.0 Toyota Camry. He came back to work to find out Rudy gave him an L4 for a 2.2 l. When We specifically requested for v6 cap. My co worker had to go back once again to get the correct size. There was a 70 cent difference between the sizes. Rudy had the Audacity to ask for the 70 cents even though it was a complete inconvenience. My coworker requested that since they messed up on their part he should let the 70 cents slide. He told my coworker «only this Time». Rudy you’re unprofessional. You should learn what customer service consists of.
Not to mention the box they gave us was dented

I came here this week for work. I needed to replace some lift support shocks for one of our geology trucks that has a Snug Top. I brought them one of the damaged shocks that I removed and the sales person was able to cross-​reference the model # of the shock I had with one they had in stock. I paid for them and brought them to campus and installed them. The ones that were suggested was not strong enough to keep the back window door open. So I took them off and drove back to the store and a different sales person named Dave helped me. He was able to order one that would work but I would have to come back in the morning to pick it up. Next morning I arrived and Dave was their. He told me that after I left he contacted a friend that worked for a company that installed Snug Tops and got some advice from him. His friend told him that I should buy the shock rated at 70 lbs. Bringing the truck with me I asked Dave if I could install them first to see if they worked before I paid. He agreed and the one’s his friend suggested worked. He also credited my credit card for the wrong shocks with no problem. Thanks Dave. From now on when I need parts for work, or for me personally, I will start with O’Reilly in Pasadena. The people at PepBoys, where I went first, said that it would take about 1 month to special order the shocks. I was surprised to find a chain auto store with such a helpful, staff that went out of there way to help me. Thanks again and I will definitely be coming back.

Everyone here is so helpful, I almost can’t believe it. The first time I went into this location was to get some fuel injector cleaner. The displayed price was different from what was scanning up, but of course they had to honor what was labeled. I was slightly unhappy since there was a sign right by the register that said if it rings up a higher price than displayed, O’Reilly would subtract a certain amount off the price but the sales associate didn’t do so. Oh well.
The next time I went which was a few weeks back. I went in to see if I could change my car headlights myself, which went out. If you’re starting to think «oh wow, what a handy little lady» wait until I finish the story! :P So I went in & brought in my car manual and asked one of the associates if they carry my car’s certain headlights still, since my car is an older model. He asked if he could go out to take a look at my car. From there, he opened my hood, opened up the front area where you install the headlights, took out the broken one and went back inside to find a match. They didn’t have any on the floor but he went to the back to check. Luckily he found one and after ringing me up, he went back out and continued to assist me in installing it. He basically talked me through it as he was installing it so that next time I’ll know how to do it myself.
How great is that?! Such wonderful customer service. I almost secretly wish I needed to buy more stuff from there just so I can learn a few more nifty skills!

If you are the manager or management and you are reading this…
Give the man Efrain a promotion! I’ve never been here and he had the best customer service any business could offer. He was very helpful, juggling between multiple customers and answering the phone.
Would come here again!

The Assistant Manager Al was very friendly and knowledgeable. Went in to get my battery replaced and was in and out in 15 minutes. Al even thought to make sure I had my stereo codes before unhooking the old battery.
Great experience!

The guy who helped me was real nice and cordial. Also if you’re military, they have 10% military discount.

I am a fan. Which is pretty amazing.
The last place I ever want to go to is an automotive store. My front headlight was out and my husband told me to go to O’Reilly’s to buy a new one. (I liken myself to being a fish out of water in any automotive shop!) I’ve had other stores (not O’Reilly) employees talk down to me before and have been generally uncomfortable.
That being said, these guys were very nice, and very helpful. I wasn’t sure what type of headlight I needed, and the gentleman walked out to my car with me to make sure it was the right part. The service was quick and I would definitely go there again for any auto need in the future! I walked out of the store knowing that I would go back again.

This Kragen Auto Parts has been remodeled and now carries the O’Reilly name.
Knowledge and help-​full staff