Lucky Brand Jeans

This is a very nice Lucky location.
Pros:
+ Always cheerful and friendly store associates.
+ A good selection of items in stock despite the small square footage of the store. There are some hidden cabinets in the displays which hold more sizes, etc. which the associates can help access.
+ Always clean and well organized.
Cons:
— The changing rooms are secured only by loose curtains, and are scattered around the store due to the layout. I’d recommend adding doors or some kind of secure closure in the future to prevent people from being surprised while changing.

Love this store! Just got back home from shopping here with my boyfriend. John was the most amazing, helpful, friendly and engaging employee I’ve ever had the chance of meeting. From talking about health to politics. To him helping my boyfriend find the perfect jeans that he fell in love with and two old school classic rock tee’s. We planned on just browsing but Johns energy was amazing, we were sold right then and there. And the second employee was also extremely helpful (but I didn’t catch her name) she also kept looking for shirts my boyfriend wanted/​would like.
Moral of the story is this is the best experience I’ve had shopping. Thanks guys!

My first time shopping at Lucky Brand, I found the perfect little black cross body purse. Less than a week later, it broke while I was walking down the sidewalk. One end of the strap just broke off and my bag fell onto the ground behind me. I happened to be on Colorado, a few blocks away from the store. So I went that way to exchange it.
When I walked in I approached an employee and told him what happened. He took my purse to the check out desk while I found the same purse to exchange it for. The employees name was Geoffrey. He asked me for my receipt, which I told him I did not have on me, considering I did not plan to come back to the store with a broken purse that day. But it broke a few blocks from the store so it was convenient for me, as a customer, to come right then and there.
Although I had the credit card I originally used which verified my purchase, Geoffrey informed me that it was still a problem I didn’t have my receipt, but he would exchange it even though «most managers wouldn’t do this»… Umm ok? He said it was because «it could’ve been stolen and you know, this company is worth something so.». I honestly just stood there in slight shock that he was basically accusing me of stealing this purse while trying to make himself look extra helpful for accepting it back from me. He was simply arrogant. As I was walking away he suggested I hold onto my receipt, to which my reply was «I will, in case it breaks again». He deserved the dig.
Anyway, I would go on to eat my words because two weeks later, my replacement purse broke again as I was walking down the sidewalk in Chicago!!! Before returning this one, I went home to get my receipts so I wouldn’t be accosted again. The employee at the store on Michigan Ave in Chicago was so apologetic and helpful.
This bad review is intended for the impolite employee, Geoffrey, as well as the poor quality of the purse.

The honey came in here about 30 minutes before closing. The two ladies who greeted us were very friendly and helpful without being pushy. The honey is so particular about jeans so they brought him a whole bunch of jeans to try on. They were patient and was very eager to help. Lo and behold, after trying on about 15 pairs, he found two perfect pairs!
They also gave me a couple of options and the Lolita, which they taught will work out perfect for my body type actually did. Got myself a couple of pairs as well. The best part is they were on sale! Yay! I was quick and low maintenance. While patiently waiting for the honey to make a connection with a few pairs, I was roaming around the store making a mess. Sorry, but I do have to entertain myself!
Lucky Brand clothing is pretty pricey but the customer service won us over. We even went a few minutes over closing but they did not rush at all. To the wonderful workers, I just wanted to say thank you for caring and sharing your jean passion.

Superb customer service! Super cute new Rolling Stones line, we stopped in Lucky Brand while out any about in OTP during CicLAvia.
My son found a great collared, short sleeve, button down, printed shirt that fit just perfect in their Men’s section. My checking account better be careful, if he starts liking these shirts at $ 75 bucks a pop I may be in trouble.
Quality clothing, nice stuff and awesome staff make this Lucky Brand location 5 STARS!

This is a great store! Great selection and sales. I can always find something I like or need. Yvette was extremely helpful. She went out of her way to locate my size on an item that I really wanted. The staff is always positive and friendly!

All I can say is everyone here is extremely friendly and helpful. Yvette helped me with fitting my shy son during Christmas, he really is kinda embarrassed about shopping and I love lucky jeans — I knew he would love them and look great in them. She got him to try in some new clothes and he’s happy. I always come to this store, love it! Thumbs up everyone is so helpful!

Bought a pair of jeans offline and the manager wasn’t too helpful in my return of the faulty/​badly made pair of jeans.

Great location in heart of Old Town, parking can be annoying, but manageable. Awesome Black Friday sales yesterday, 40% off! Jeans are good quality and a decent sized clothes selection. Yes, they are pricey, but still can find some good deals. Love the jewelry!
Staff is super friendly and helpful which made for a pleasant shopping experience. I will be back!

My new favorite jeans store! Helpful staff, not too pushy. The sales associate helped me find FOUR pairs that fit me perfectly. Ladies, you know how rare it is to find jeans that make you look good– and every pair she picked did just that. Love love love this place!

Super friendly staff when I was shopping and when I made a return. I love that the employees suggested things to me and heck if I had more money I would buy it. Their friendly attitude was a bit scary at first since in most other retail store the employees seem to hate their life, but here they seemed to be having fun bantering with customers and between themselves while STILL getting work done. Good job!
Parking can be annoying though. I only went by because I knew I had already overstayed me free parking and knew I’d owe a few bucks so I figured I would do some shopping. If it werent for that I wouldn’t even know this place existed! Google maps didn’t even know when I tried to go back.
Lots of sales racks in the front. The front of the store is womens, middle is dressing rooms and womens accessories and jeans, and the back is mainly mens clothing.
Just FYI there is a Lucky Brand Jeans at Citadel which I bought some jeans at. Equally friendly, but possibly cheaper. Sorry Pasadena store!

This shop recently relocated to Old Town from the Paseo.
I was a regular customer at the previous location and I liked their former space in the Paseo because it was very spacious and not cluttered at all.
Their new space in Old Town is tiny, narrow and definitely cluttered.
I walked in and someone immediately asked me if I needed help and I said, «No thank you!». Two minutes later another employee came up to me and gave me the sales spiel once again and I told her I was already given the info. Five minutes later another employee came up to me again with the same info regarding 30% off everything in the store yada yada.
I finally asked one employee about a particular style of jeans I like. She said I’d only be able to get them online, so I’m guessing they’ve been discontinued. She said they had some similar pairs and I decided to try those on. She told me to come out and show her how they look when I got them on. Are you kidding me? Do I look like I am twelve years old? At this point in my life I really don’t need someone’s opinion who is just trying to sell stuff. Now, if I was with my sister or a friend then I might ask them for their opinion.
I miss the old store and the unobtrusive emloyees. I may have to stick to online shopping.