Chase Bank

Haydee has the worst customer service here ever. I’ve never had a problem going here until now. She gives too much attitude

Not busy during day. This place is actually great. But I’m not a fan of glass windows in front of the tellers. Makes me feel like someone is about to rob the bank. Or Zombies are about to attack me from behind. The people are nice and very helpful. Like I said very empty during the day. Great if you come to for business. Or need to deposit money. This place could easily be a strong 4 stars I just didn’t like the glass window.

How could you represent yourself as a reputable bank when you only have 1 teller on duty at 10 am on a Tuesday. It seems like they’re trying to cut cost since they’re losing customers as a result of their sloooow service.

Quick walk up, no lines, parking is 20 minutes for free. I am happy!

I like the idea of the bank parking being free for 20 minutes but today I went to use the ATM and it seemed like the bank management gave me a hard time saying they wouldn’t charge me parking and manager said he didn’t see me.
I don’t have to be inside the bank dude.
I politely told him I needed to use the ATM then he asked if I went somewhere else.
Well I needed water but it’s not like I stayed for hours. Then he said I parked in two spaces. Well it wasn’t crowded in the bank section.
Anyway I just didn’t like the vibe and won’t be going here to use the ATM, even if it’s less than 30 minutes.
I don’t need to feel like I have to be rushed doing business.
Thank God I have credit union access.

I go to this Chase Branch in Pasadena off the corner of Colorado quite often since it’s is convenient. I went in to change the type of checking/​savings accounts I have since I didn’t want to get charged a $ 20 charge every month so I could get free checks, when I don’t even write checks. At any rate, the guy I met with said he took it off and that my account was now free. So, why did the $ 20 charge keep showing up on my bank statements? He only took it off my checking and not my savings. So, I went back in to ask about it and the lady I met this time took it off my savings. I explained that that’s what I wanted in the first place and can I please be refunded my $ 40 (yeah, I let it goon for two months) and she wouldn’t– even though the guy from before had taken off the charges. What? I guess it’s up to the employee if they’re going to help you out or not.
Fail on doing what you’re supposed to do Chase employees.

The best thing about Chase is they have so many branches; the small ones are often best because there’s often no waiting for service.

Old town location, convenient! I don’t like the panhandler just feet away from the entrance though, they know you’re going to bank so stalking you for $. The interior of the bank is so sparse, it’s as if they are undergoing remodeling and cleared out all the furniture, but they aren’t. Do something with it, it’s so aesthetically unappealing. :(
I don’t really like talking to tellers through bullet proof glass, but I guess it’s stand procedure for «urban» banks. You know you live in a good neighborhood, if you can talk to your bank teller without a window between you.
The only cool thing about this bank is the old safe door they have on display, it’s opened up so you can see all the bolts and gears.

I am soooo mad!!! They «elected» to close my account because of checks I deposited that were returned… and that’s fine. But they held 2 of my direct deposits for dayyyys even though I continuously had a positive account balance. Booooo them! Boooo! They could’ve even just rejected my deposit… not hold it.

Reviews for Chase in general? Doesn’t reflect the branch. Against reviewing chains? Well although there are a lot of Chase branches, they don’t all have the same customer service.
I came to this one because it just opened and looked less intimidating than the huge one further down Colorado. There has never been a crazy line, there’s free parking behind the building, ATMs out front, and Michael has helped me with getting started with investments. He’s been honest, and answered all of my questions, me being concerned that my family doesn’t have the best financial history, and I don’t wanna go down the same route (aka: educate me plz).

This is not for that specific location itself, this is for CHASE bank and their practices.
I used to have a Washington Mutual account before they automatically transferred me to Chase when WAMU went bankrupt. Wamu was amazing but so sad they went out of business. Then my WAMU account turned to Chase automatically, ok.
They’re giving away 200 dollars or 100 dollars for opening up checking and savings accounts with them. Unlike the average customer I know that there is no such thing as something for nothing, they get you in the end with their service fees.
I have two accounts with them and they charge me 10 dollars a month on each account, these are checking accounts, and that’s unless I keep 1500 dollars in the account or unless I have 500 dollars automatically going into the account everymonth. I think that’s not fair considering I’ve had those accounts for almost 10 years and never had to deal with that.
RUN FROM CHASE. If you love your bank, please send me a private message, I’m looking for a different bank.

New! It was new and clean!
They offered people to open a new bank account, but I went to deposit and withdrawal. They greeted me when I went in and it’s not busy at all.
LOCATION: In Old Town — very convenient — especially when you’re walking to Happy Hour!
SERVICE: Standard.