Charter Communications

If Charter Spectrum customer’s think Charter’s services are bad than they are RIGHT! Coming from a current/​former employee, maybe if Charter «Spectrum would pay its front line employee’s a competitive pay rate as of it’s competitor’s like Comcast, Time Warner Cable, AT&T/Directv and Dish than maybe it’s employee’s would give more effort into their work but instead Charter «Spectrum» is purchasing other companie’s like Time Warner Cable and Brighthouse. Charter Spectrum doesn’t want to pay it’s current original Charter employee’s the same hourly pay rate as Time Warner Cable who by the way pay their hourly employee’s more per hour. How is a smaller company purchasing a larger company like Time Warner Cable who pay’s their hourly employee’s more per hour but Charter doesn’t want to match Time Warner Cable’s hourly pay rate? How do Charter «Spectrum» customer’s feel with old outdated cable boxes?

I dropped Charter TV because I kept losing a signal. Now, Charter randomly drops me from the Internet anywhere from 3 – 10 times per day. Two Charter tech home visits and a new Charter modem and I still have the same Internet connectivity problems.
I wish I had more than two choices in my part of town, because both Charter and AT&T have failed me.

Very unhappy with Charter Business services. I work at a small office with only phone and Internet. We switched from AT and T about 3 months ago and have had never ending problems. I’ve been on the phone with charter countless times with resolutions to my problems only 20% of the time. Faxs don’t go through, lines are interrupted, cables are sticking out of the wall. See pictures. Don’t switch to charter!

FUCK YOU MIKE from Charter!
I told you every morning I have to do a hard reset on your shitty modem in order to get the internet to work at the office. YOU THEN PROCEED TO TELL ME TO RESET IT. FIVE mins later, after diagnosing it from your end, YOU TELL ME IT’S FINE! NO SHIT DUMB ASS!!!
I TOLD YOU… I HAVE TO DO THIS EVERY FUCKIN DAY!
After I reminded the retard of this catch22, he told me to call when it happens again, and to SIT MY ASS at my desk to call and tell them the same story. «We can only diagnose it when your modem is down.»
WELL FUCK YOU! Like I told your ass, I’ve BEEN HARD resetting the stupid bitch!
Go eat a bag of dicks Mike from CHARTER Technical.

2 service outages in 10 days. Both required appointments with a technician scheduled more than 48 hours after the time of my call. Apparently the second issue does not warrant escalation.

In my neighborhood it’s either Charter or AT&T. Well, there’s a third option if you don’t like either one, and that involves covering and uncovering a wood fire using a wet blanket.
So what’s for dinner tonight, dog excrement or cat excrement?

One of the slowest places I’ve ever been to. I’ve been waiting in line with only 5 people for about 25 minutes. Only one person has actually finished with whatever they where here for. No sense of urgency kinda seems sad that the office has this bad of service.

Incompetence personified!
Every phone call to customer service results in different and incorrect service.
Issues: if you have 2 TVs, what you record on the receiver under your TV CANNOT be seen on your other TV.
Internet service is not any faster than AT&T.
Four people told me I could put my internet on vacation hold, then the day I’m leaving customer service calls to say they were ALL wrong and I would have to PAY for the time I was gone. Then I call and a supervisor tells me that they would turn it off and then back on with no charges, transfers me and AGAIN the same routine… no deals, turn off the service and return the box, then when you come home pay «turn off» and «turn on» fees so you can have internet. The incompetence is mind boggling.
Lights are on but NOBODY is HOME!

The absolute worst company I’ve ever had the misfortune of dealing with!!! This is what happens when A company has no competition. As much as I hate Ticketmaster at least they deliver on what you pay for. I’ve lived in the same location in Altadena for six years we’ve called the customer service 20 – 30 times and had a technician come out and «fix» our problem. It’s 2016 in North America and we have no second choice. This company does not give a fuck!!!

Is there an option for ZERO stars? Honestly, charter is the absolute WORST internet provider considering they charge an absurd amount of money for extremely SLOW and crappy Internet. Even more frustrating, the Internet will like actually completely shut down every day at about this time. The only reason I have to use them is because no one else services my area. CHARTER SUCKS!!! Avoid at all costs!

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free, I ask many many time for sure it is free! She say yes on the phone, but after they came check, they charge me$ 60 for service, it is cheating so suck.

I will agree with the «bait and switch» review– they offer the home telephone (which no one uses any more,) to bundle their internet services at the low intro rate — then at one year mark– hikes the pricing to higher than you were paying before… was told if you call them, they will lower again??? why should I have to call them? it is dishonest to start with. when I did call them., they agreed 2 months ago to give me a reduction — probably just to get me off the phone, but no reduction was shown on my bill… I switched all 5 lines at my business to save $, this is not happening either– but it is not worse than dealing with ATT– so im stuck for now…

Horrible service (Internet) it never worked and when i returned my modem they still tried to bill me for it. I’ve gone into this store 3x with my paper work showing i returned device and 6 months later they still owe me my money back for the modem. I’ll Probably never get it!

0 stars unfortunately not an option. Horrible «customer service». Direct tv looking better all the time.

What is wrong with Charter?
I work from home and this is the 4^th time this is happened with me.
The internet service simply goes off — Pasadena, CA. When you call customer service they have absolutely no idea and just say ‘We are working on it’. No time estimate is provided.
I earn money by working from home and having no internet services puts me into jeopardy.
I am very disappointed with this.
Charter service is NOT GOOD !!
I would not recommend Charter to anyone and I would be soon completing ONE year with them and I am sure that I would change my internet carrier.
Bdw nobody cares to reply to the complaint

Worse service ever,
And very slow installation process, today apply have to wait until Thursday afternoon to install they seems like just don’t care the guest need
Ridiculous charge of activation for wireless modern $ 39.99 plus $ 29.99 installation fee, never see this kind of charge in Time warner .
There is no other cable company can choose in Pasadena
Too bad

If I could give Charter 0 stars I would.
So I had Charter tv, internet, and phone. After a year of service I no longer needed the phone or tv so I canceled it 2 days ago. The woman on the phone told me I have 10 days to return it to this Charter location. Fine that’s no problem. I live with two elderly people and when I came home today, my room was a mess and the cable box was gone. I found out that Charter arrived at my house, told them that they were scheduled to come out and take it, and that I knew of this. First of all, I had no idea anyone was going to come to my house and take the boxes. I had no warning, and was not notified of such events. They didn’t leave anything, acknowledging that they took the devices, and I, the account owner, had no such knowledge of the events taking place.
This is absolutely unacceptable and I would love a corporate number or e-​mail to contact and complain. Operations falls far short of expectations and I cannot believe corporate would allow such ‘procedures’ (if you can call it that) to take place.
…again, very disappointed, but I will change rating if I receive any response from Charter in regards to this.

This is a company that is run like ATT!!! Customer service by title only, no one can do anything that you call and it takes a formal complaint to get their attention.
To start off I got internet to fire att to get a little faster because i was paying for high speed and not even close to that was delivered. So i paid 39 a month for 30 and low and behold i get a message that my speed is now 60 at no additional cost. Now i have had that speed for about 6 months they said now it was a introductory offer. Now my speed is cut in half and now I am paying over 60 a month.
I call «customer service» and «technical service» and nothing happens except raising my blood pressure. They say I am now provisioned for 30 and they never offered it in the area.
If you like being pissed off? Do you like being blown off? Do you like needing to escalate an issue with an outside agency to make a company deliver what they promised. Then this company is just what you would like
If you like fast internet… good customer service… delivery of what is promised then don’t even think of dealing with these idiots.
The executive staff needs to loosen up their ties and let the blood flow to their brains!
This is how fly by night companies run. This is not the type of companies people like to stay with!

Their techs did a good installation and the Internet seems to be working ok however if there was a problems caused by the installation My personal problem was that the techs accidentally broke my gate. Charter said they investigated thoroughly and denied the claim. Charters investigation consisted of asking the techs if they broke it. However, Charter reconsidered the issue and paid for gate repairs
Jack Rebman

Well, what can we say about this cable company, when they’re not paying gazillions to end net neutrality they’re busy rubbing their greedy hands together as they craft devious little promotional plans that make absolutely no sense on the face of things, (cents for them yes, sense to you no).
I signed up internet and phone service over a year ago. I was paying $ 50.00 for both. At the time of sign up the rep pitched it to me as «free phone» with the internet. At the time, $ 50.00 was the going rate for the 30mbps plan that I wanted (the non-​discounted rate).
I knew the rate would go up after a year. My plan: drop the phone service at that time to keep my rate at $ 50/​mo.
So now is that time. My bill went up $ 20 this month. I called to disconnect the phone service (which is, by the way, a lot tougher than it should be given that I can order services online) and was greeted by a friendly rep who informed me she would have to transfer me to get that done. Ok, no problem says I…
Now get this… then she mentioned that my internet bill would go up as a result of not having the phone service. She just didn’t want me to be surprised if the folks in the disconnect department told me this. How very kind!
My response…
WTF?!
No, wait… WWWWWWTTTTTFFFFFFFFF?!
What in the hell does phone service have to do with internet service? Are they physical entwined like rutting dogs and difficult to pull apart? Seriously, does someone have to physically DO something to disconnect my phone service that entails servicing my internet?
Ahhh yes, the old bait and switch. This is the kind of thing that turns the public against the big telecoms.
I turned the phone off anyway, just because they didn’t want me to. I now save $ 5 per month which I plan to donate to a group that has been fighting for net neutrality (
).