Aqua Courtyard Suites

I moved back 2 months ago :) so far everything is great price have gone up to like $ 995 and parking $ 45 but it’s worth it building is quite as always and clean. Neighbors are friendly and quiet too. Roxana is always very helpful and professional it’s always a plus to have a good manager I sure recommend that you take the time to meet Roxana to see the property you won’t regret it as if you follow all the rules in the lease you won’t have any issues

Glad to see I’m not the only one who thinks that Roxana chick needs a serious attitude check.
I didn’t even live here, I didn’t even get a chance to see the apartment! She posted an ad on Craigslist every day for 2 straight weeks. I CALLED everyday for two weeks, and she never once answered. Finally I went up there to just see if she was there (since her ad said monday through friday until 6). I show up, turns out she’s having an open house, and she asks why I’m there with no appointment. I told her flat out, «I’ve been calling for a WEEK STRAIGHT and you haven’t answered.» She asks if I called that day, I said yes. THREE TIMES. She said «Well that can’t be because I’ve been here all day setting up appointments.» HONEY. YOU DIDN’T ANSWER. She said she had no time to show me an apartment that day and I’d driven up from Northridge for no reason, and that it was MY FAULT for not calling first (at this point I almost whipped out my cell to show her all the calls).
Well, a week later (today), just for shits and giggles, I called again. She actually answered today, sounding like I had woken her up… at 1 p.m. She said every apartment had been taken. Well I’d like to speak to those people and ask them what black magic they used that they even got a hold of her.
Screw Aqua Courtyard Suites, Roxana needs a new job.

i hate living here. roxana the manager was horrible, i called her on a sunday because i had a question, (it was an emergency because the lift button to my floor was spoiled) she told me off and said to call her back on monday. she is really mean and she charged me $ 45 just to open my door because i left my keys. its really horrible. do not ever stay here. run away guys!

If I could give the property manger 0 stars, I would. Let me start off with the good:
*** you have your own space with a kitchenette and TV (although it is EXTREMELY tiny).
*** it is in a location close to Old Town Pasadena.
Now for the bad… and Roxana, this is addressed specifically to you. Please learn professionalism, be on time, and honey PLEASE lose the sass when talking to potential residents.
*** Hands down the WORST, most rude customer service I have ever experienced. Let me start off with the appointment: I called Monday afternoon to schedule a viewing for Tuesday morning at 10am. I came to the office promptly at 10am (and keep in mind that I am driving from the Inland Empire — a one-​way commute is 60 miles for me, and viewing the studio was the only reason I drove the Pasadena that morning). I knock on the leasing office door — no one answers. I call their office — no one answers. After going through this cycle for a good 30 minutes, a lady on the other side of the gate comes towards me. She looks me up and down, and says dryly, «Can I help you?» I explain to her that I am coming from the Inland Empire for my 10am viewing, to which she says «Oh there was never an appointment for 10am». After continuously denying that I ever made an appointment, she finally lets me in the office saying that she can take me now… with no apologies made, and no admitting of her mistake.
Now, to the actual studio room…
*** THERE WERE STILL HUMAN FECES IN THE TOILET. As she shows me the room, she goes in the bathroom and flushes real quick. I take a look, and (from what I am assuming is bad plumbing), the toilet is OVERFLOWING WITH HUMAN FECES.
In short: if you do not mind having a rude property manager who takes no shame is lying to customers, and if you do not mind having human feces overflow in your toilet, then by all means rent here.
As you probably have guessed, I decided to not rent from here, and I suggest you do the same. Roxana: if you are reading this, please, for the sake of your residents and your business, take a course on professionalism.
EDIT: for the record, I have always used Unilocal to look at reviews, but have never posted one myself until today. I was so disappointed with the lack or professionalism and sanity at this place, that I actually took the time to make a Unilocal account to post this review.

I used to live here. Management was such a disappointment. The woman who claimed to be the manager (Roxana) was never around. Her office was almost always closed. When you did manage to find her or get a hold of her, she acted annoyed to be bothered… Now I don’t live there anymore. Someone mailed a package to me at this old address, so I emailed the management about it. NO RESPONSE… okay. So I called them and left a message, leaving my name, phone number, and the unit # that I used to live in. Again, NO RESPONSE. Embarrassing! It’s a pretty cheap place to live, but the management just ruins the whole experience.
A couple FOND memories:
If I ever received a package, she wouldn’t tell me. It would literally sit for months. So unless you are EXPECTING a package, you won’t ever know you got one. Even when you run into her in the hall… no mention. Lazy and inconsiderate.
Pool was not clean, ever. Jacuzzi was gross. Chairs were broken.
The only time I saw the manager smile was when she told me I was being charged a late fee for my rent (because I honestly just forgot to drop off the check that was sitting on my kitchen counter).
Oh and that security deposit? Count on getting something less than 75% of it, even if you make the place spotless.

I love love love living here! I have been living here for three years, and it is one of the nicest places I have ever lived. The on site manager Roxana is great! She always attends to my needs and the needs of my fellow tenants. When I need something repaired or if there is an issue she resolves the situation in a timely manner. This place is very nice and in a great location. I think it is reasonably priced for Pasadena, with tons of amenities that are available. The property is kept clean, and very secure. If you are looking for a new home this is the perfect place.

This is the worst management I’ve ever seen in my entire life. The year I’ve been living here, I’ve literally have not met a single tenant happy about the manager. She doesn’t keep the place clean, she’s lazy, she’s rude, she’s the worst manager I ever had. We are moving out of here, thank God, at the same time as two other tenants in two different apartments leaving for the same reason. I really wonder if she’s someone’s cousin/​sister/​sister in law of someone in NorthOak because she really is making this place lose money. Here are the reasons in which I base my opinion:
1. If you get a package, she WILL NOT TELL YOU. If you order anything online, better remember to be in her office everyday, because my friend had a package in the office for 4 months, SHE SAW HIM ALMOST EVERYDAY AND SHE NEVER MENTIONED ANYTHING TO HIM. SHE JUST SAT ON HER OFFICE LOOKING AT HIS PACKAGE EVERYDAY AND SHE WAS UNABLE TO EVER MENTION IT TO HIM FOR FOUR MONTHS. I was receiving a very important package once and asked her if she could tell me when it arrived and she told me to call the post office, because she wasn’t going to tell me.
2. Her husband, who lives there too, is a total creep that will eat you with the eyes every time you’re in the pool
3. The gym is not taken care off. There was another friend of mine from another apartment who bought a new cord and new batteries for the gym tv because it wasn’t working, and of course, she didn’t fix it. When this was pointed out, instead of doing THE POLITE THING TO DO and say, at least, THANK YOU; all she said it was that he wasted his money and shouldn’t have done it. (I sometimes wonder if she grew up in the jungle surrounded by gorillas. She kinda looks like one).
4. The grounds are not taken care off, sometimes there huge spiders/​spiderwebs on the hallways.
5. The pool is not taken care off. The water in the jacuzzi is fucking nasty, there are couple if broken chairs that are broken and haven’t been replaced in the entire year I’ve been living here. Now, there is something about the pool/​jacuzzi she will do. This is the only thing she ever does, breaking your balls about the jacuzzi laws. She might not clean it, but she sure as hell won’t let you drink a soda while you are enjoying it. It closes at 9 but she will be there at 8:55 punctual always to kick you out. I think it brings her a lot of pleasure.
6. She is the laziest person you’ve ever seen. We had to call NorthOak everyti me we had a problem.
7. Once we were late in rent, she told us SMILING that if we didn’t pay we would be evicted, once again, SMILING. Like she was really happy
8. The studio is fucking tiny and simply not worth the money
In conclusion, RUN AWAY FROM THIS PLACE AS FAST AS YOU CAN! There are far much better options that this place

A little about me: I finished up as a student at Caltech, and had just started a 9 month position teaching there. Aqua Couryard Suites came up as one of my housing options after leaving Caltech, and I’m really happy that I chose it.
Let me get the bad out of the way first. It’s a pet friendly community, and while I love animals (my stepdad always has a Siberian Husky!), it’s not fun if you live below an apartment with a barking dog. (Luckily, it was taken care of each time I called the complaint in, about 4 in my time here). The other major thing: space. You have 220 sq ft, and that includes the appliances and bathroom. I’m sure you can pack light if you absolutely need to… and here, you’ll have to!
OK. and now for the great parts (see that 4 stars?). First off, the apartments are nice. My unit was freshly painted and cleaned when I arrived. As far as appliances, you get a fridge, microwave, and stove (standard for most apartments). And the best part for me: they also supply a bed! Perfect for students, or ex-​students.
Roxanna (the apartment manager) was great. She always helped me out when I had an appliance break, or if there was a noise complaint (barking dog!). She’ll definitely know who are; she’s let me know about packages that have come in for me when I’ve walked by the office!
As people have stated, rent goes up as you move up in floor. I lived in the first floor (all I can afford as a college lecturer!)/ Well, that first floor will get a few bugs. While I do mean few (less than 20 in my 9 months there), five of them were crickets, and they’re annoying! Since I kept my screen door closed and apartment clean, I’m not sure how they got in. It’s nothing that a cricket glue trap can’t (eventually) fix, but it is a little annoying. (Keep a shoe nearby for the non-​crickets that sneak in)
I can’t say too much on the amenities, because I never used the pool or exercise room. But both were always clean, since I saw a cleaner there every week! Laundry is acceptable: you’ll have to purchase and use a laundry card… which ate $ 10 of mine when I tried to refill it. (The machines themselves are perfectly fine).
All told, I’m quite happy that I chose to live here. It was perfect for my 9 months that I needed a place to live in. It’s perfect for students, but I wouldn’t recommend living with two people (that would be incredibly cramped). Only bad things for me were the barking dogs (which can be taken care of) and the insects (buy some traps!). Those are relatively minor things. If I had it all over to do again, I still would have chosen to live here!

Service is disgustingly sad, its slow and just not there! The previous ad sounds like a paid advertorial of the place. The internet in the game room is slow, doesn’t work half the time. The gym is stuffy and small but does have limited cable. The jacuzzi water is brown! And there hours on all amenities so if you work or go to school you can’t enjoy them. The stoves and fans in the rooms are very cheap and don’t work well.
There’s only one key per «room» no matter how many people you pay for. The manager is really mean and can be really lazy, she has her favorites so she will take care of your problem if she likes you.. . so try to be on her good side. The really stupid thing about the on-​site manager too is that she will sign for a package and keep it for 3 weeks plus till you look for it. Its a very small space for the price they charge and the previous writers comments are the opposite of what she says, of what I experienced.

A relatively new apartment complex.
Four stories, I believe there are 89 units.
These units are studios only.
The missing star is due to:
— THE SIZE, 220 sq ft. These are bachelor-​style studios, but even so, it can feel a bit crowded. If you have a ton of belongings and furniture, this really may not be the place for you.
— THE RENT, prices range. The rent goes higher as you go up in levels. For instance, the first floor is the least, and the fourth floor is the most expensive. Not a dramatic difference, but it depends on your budget. Overall, it’s a relatively reasonable price for its location. Conveniently located next to PCC, and Caltech. But for its size, it’s a tad bit expensive. So, depending on your circumstances and situation, you may prefer location over size. If not, again, may not be the place for you.
Other than these two downsides, it’s a nice apartment!
The on-​site manager Roxana, who is quite new to the complex, gets her job done. She takes care of unruly tenants, your service/​repair needs, and of course, collects rent.
The property manager, Joel, answers any of your questions, and tries to meet your needs.
Important note: This complex has different leases. I believe month-​to-​month, and 6-​month leases are available for a higher rent; otherwise, it’s usually a one-​year lease. The year lease is a contract, if you can’t commit, I recommend looking elsewhere.
There is a decent-​size, well-​kept pool and jacuzzi. A «gym», which did not exist according to their website when I first moved in, but now there is one! Well… Kind of. They’ve converted a unit into a small, almost personal gym that has four machines. There is a laundry room consisting of three washers and three dryers. There is also a recreational room that has internet available, and room to study. These spaces shared by tenants are well-​cared for. There are maintenance workers here weekly who keep the complex looking tidy and clean!
Hardwood flooring, garbage disposal, a fridge, a microwave, a cable-​ready television, air-​conditioning and heating, and a twin-​size bed is usually provided in each unit. Water and Trash is paid for, and the complex is gated!
If you’re a fro-​yo fan, Cherry on Top is right at your feet! Conveniently located near the leasing office, you can treat yourself to a refreshing snack.
To sum it up: 220 sq ft bachelor studio. Reasonable rent for its location, not for its size, responsible and communicative managers, clean and well-​kept complex, pet-​friendly, some paid utilities, electronic keys, and gated complex.
As easily as I can put it, this apartment is probably ideal for students or singles!