Abercrombie & Fitch

0 star is better for this store. the managers and also the district manger are a big big liers. I went to shop in this store one month ago, the cashier charged me 60 $ on my credit card but the computer freez and they couldnt give me an reciept, the manager came and was so rude making fun of me and laughing, and didnt want to gove my money back. i called my bank and they told the transaction went through but the manager was saying we did t charge u. then after 45 min waisting my time another manager came and tge same bullshet, after all i talked ro Eddy the district manager, and he also didnt do anything he told me they will send a gift card but i never recieved any giftcard from them. A group of Rude and big liers company. Stuipid. will never go back to dat f… ing store where aome … employess gathering together to make fun and bullshet of cutomers.

Awesome store location and Tori was so helpful and gracious to help us to get the sizes we need online. And they will ship them for free. She and other guy in the front men’s section were so patient and quick to help us finding what we need. Abercrombie should hire these happy workers for all their stores in LA, specially the Glendale location.

The store was pretty slow so I understand the employees will tend to talk but there were four of them by the cash register and I was very clearly waiting in line to be rung up and was ignored by all of them.
I had to approach the group to grab their attention and when I did was stated at blankly until I told them I was ready.
I’ve worked retail for many years and understand that you want to chat but blatantly ignoring a customer is just not right.

By far this store has the worst customer service coated with their other store locations. Three employees are standing by the register talking and laughing about customers and drinking their Starbucks drinks. What happened to customer service?
I asked for help and was told that the register does not work and they only have one working register. I’m sorry, I find that hard to believe, it is almost the end of the day and they are being lazy balancing the cash in the registers (let’s hope they know how to do that).

What a horrible experience!
Immature manager makes it even worst.
I called @ 10 a.m. to verify if I can exchange shirts from outlet, who ever answered said it was okay with the receipts.
I drove 45 minutes to find out that the sale associate gave me the wrong info., and manager, Spencer, said «sorry» so reluctanly and carelessly.

It always smells so good in these stores. huge location and the staff is friendly and they always have deals and specials

Damn I wish could give NEGATIVE stars. OMFG where do I start. First of all, I’ll preface the entirety of what I have to say by saying that 80% of my clothing is Abercrombie. So, I’m definitely a fan and frequent customer.
A few weeks ago I went into this location after having taken the LSAT earlier that morning, and endulged in some spa services at the Burke Williams nearby. Overall, I was relieved to have gotten the LSAT behind me and relaxed by the massage and facial I’d just received at BW. I say all of this to say that I walked into the store as happy and relaxed as I could possibly be.
When I walked in I was immediately greeted by a PYT — she was adorable and quite hospitable. I slowly migrated from section to section, collecting items to try on along the way. By the time I made it to the center of the store, my arms were starting to hurt (I was already carrying my spa bag and a purse). Another PYT behind the cashier’s counter noticed that I was laden with merchandise and so she offered to get a room started for me. I accepted the offer. I went into the fitting room and tried on all of the stuff I picked out. I emerged with a good idea of what I wanted and what I wanted to put back or try another size in. Once I was ready, I returned to center store to make my purchases.
As I was waiting my turn, a bit of a line started to form behind me. From all appearances, PYT #2 was manning the cashier’s desk alone. Out of nowhere, up walks this skinny metro dude who gives the line the once over with his eyes (I might add, in an «you guys are annoying me» kind of way). I later learned his name to be «Ben.» After fumbling around with some papers on the other side of the counter, he makes eye contact with me and seems to reluctantly open his lane. I approached and placed my fab finds on the counter and greeted him with the biggest smile I could muster (I was hoping to impart some of my weekend glee on him). I think I first asked for a price-​check on a pair of joggers, and when he scanned it, the price was off and did not match the sale sign out in front of the store. I brought that fact to his attention. This, I think, is what set him off.
He snatched up the other items and began ringing them up before I could even get a word in. As he was moving the order along I announced that I had a return, which I hoped to either (a) exchange for the goods on the counter or (b) have processed for exchange at their online warehouse (where I purchased the joggers) for a bigger size. He said it was too late and that he’d already rang the order of the new stuff up, so he would have to process the return AFTER I purchased the new goods. Lie #1. I politely requested that he start anew, with the exchange going first. He became HYPER annoyed at that point. He snatched the invoice (literally), scanned the pants and violently threw them on the counter behind him. He then scanned the invoice again, at which point he announced that he wouldn’t be able to process the return because the invoice was «third party.» Lie #2. Instead of asking me how I wanted to proceed, he snatched up all of the new stuff and dumped them into a return bin behind him. Appalled, I immediately asked for his name. I then asked, «and the Manager?» «oh, that’s me.» WHAT?! Is this what Abercrombie allows of its MANAGERS? Are you kidding me?! I asked for the store number. He hastily and sloppily wrote down some random numbers. I went home and penned a scathing letter to corporate. I also tweeted them.
I explained to Corporate that I did not want a single «gift card,» «discount code» or anything of the sort — all I wanted was an apology from Ben himself. It’s the principle! His actions and mannerisms are deplorable, unprofessional, childish, and certainly unmanly. They responded with mere pacification and the old «I assure we’re looking into it. Thank you for bringing this to our attention.» To add insult to injury, they sent to me a funky ass 30% off discount code — and get this, good for 60 days only and cannot be combined with any other offers or codes. To show you how much of a joke that is – they’re currently running a promo whereby you get 40% entire order. SMFH.
Screw Abercrombie. They will get not another dollar of mine. Ever.

First of all my kids absolutely love the clothes but unfortunately they drag me into this place. The PURFUME has got to go! I gut such a headache! Is this legal that I forced to smell such terrible smell? I think the Air Quality Management District needs to get involved here. Second of all the brainless kids working there are ridiculous. Originally the rating was 5 stars but when you have the perfume and kids working there your rating drops. I just realized Can’t See (too dark inside) — Can’t Hear (too loud music) — Can’t Breath (perfume smell) WTH!!!

I decided to check out this store since I had a few minutes to spare, plus the sale sign grabbed my attention. The store’s scent is not overwhelming for a change and it is quite organized. I was surprised since sales means big messes! It was easy to find things and to browse. That was the only good thing. Selection and the store organization.
I walked up and down the store and not a single employee greeted me or asked if I needed help. The store was kind of empty, so I was really surprised. I am big on customer service and this store made me want yo leave. None of the employees will even make eye contact! I kinda felt unwanted and wanted to leave but the urge to but shorts at such a great price won, so I sucked it up. I went to the register and still felt no assistance whatsoever. The temptation to just drop the shorts and go was very strong. Whoever does the hiring and training for this place needs to do a way better job! Maybe go to the Santa Anita location and get a hint. Needless to say, I won’t be back to this store even though it is conveniently close to me. I’ll take a few minutes of my time and drive to the store that actually makes me feel welcome.
Two stars– one for selection and another one for organization, that’s the only good things you will find in this store.

love this location. no crowds! unlike the shopping center!

OKi love all their sweats which i think i own every style and color and i love their tee shirts and some of their jeans are okay too. But what i do NOT like and what i have told the sales people over and over is i get a sever headache every time i want to shop in the store longer then 10 minutes because i can NOT stand the odor of that COLOGNE!!! WHY must they have 15 bottles poured throughout the entire store??? I mean you can smell it even before you walk into the store so i have to prepare myself to try to hold my breath and i told them” «How can you work in here with that horrible smell all day long?» I would complain to the management if i were them it’s unbearable and it makes my shopping experience a Nightmare!!! I don’t even want to ask the sales girl for help to find any merchandise i just want to hurry up and find what i am looking for and get the heck OUT of THERE as quickly as possible! Sometimes i would rather even shop online but then i get charged shipping cost and i don’t appreciate that so i am stuck going in to their stores. Really Abercrombie & Fitch you DO NOT need to Stink UP the Entire Store with that Smelly Cologne that not everybody will buy or likes… PLEASE Stop Spraying it all over YOUR STORES!!!

Awful smell that knocks me out even on the sidewalk. I hold my breath (and nose) as I scurry by. Are they trying to poison their customers with all those phthalates that keep those fragrances so pungent? FYI-​phthalates are associated with increased waist lines in women-​something to do with the way the chemicals affect your hormone levels and metabolism. No thank you! I don’t need any help gainign weight. I have to laugh at whichever management team insisted on perfuming all their stores so strongly. Ever heard the saying: «too much of a good thing?» (in this case, it’s wayyyyy too much of a bad thing). Anyway, A&F, get over your perfme obsession. That’s so 2003. YOu have created a literal aversion to your store thanks to the heavy fragrance. Join the new eco-​friendly, health-​conscious millenium, A&F. You are behind the times.

I know everyone complained about the smell of this place, but that’s ALL A&F stores. It’s not really their fault as they are being told what to do.
I personally like their perfume/​cologne if it is used sparingly. I used to be a frequent shopper from this store and its sister stores: Hollister and Gilly Hicks. Partly because I lived in Santa Barbara for a while and we didn’t have much options there, but also because the clothes fit my body type well and there are always things on sale!
The retail tag is pricey, but I always find good deals whether it’s jacket, top, or bottoms. I like to shop on their website too since it’s easier for me.
The quality of their clothing is a lot better than Forever 21, H&M, etc. You get what you paid for.
I didn’t receive superior service or anything. They are not known for that. So do expect topless males posting, pretty thin ladies walking around doing nothing and re-​fold the same things. That’s their motto.

So loud that the sales person couldn’t even hear me ask her for a size. Terrible terrible customer service. Maybe they are all deaf from the loud music? Totally unpleasant shopping experience.

Piece of S**t service. High school kids are employed and they have no idea how to freaking manage a crowd. The kid was trying to manage a line of customers. May have been the dumbest kid ever. Ok fine, dumbest kid in the store. I’ve been to places where they get bigger rushes for the holiday season but this place couldn’t even manage a line of 10 people.

Holy shit, it smells like a French whore house in here. Maybe that expains all the skinny, pouty-​lipped, early twentysomethings posing as employees; unfolding and refolding the same shirt over and over. I thought at first they were some sort of decorative scarecrows. And Lord help you if you ask them a question more complex than the number of their heroin dealer.
And are they seriously selling cargo shorts? Are you kidding me?! I assumed they were trying to cater to us gays considering the soft-​core Teen-​Beat porn they have plastering the walls, but what self resepcting gay man would wear CARGO SHORTS?! Even lesbians don’t wear cargo shorts any more!

The music is so obnoxious. It is so loud you can’t have a conversation with the sales people. I know as a company, all the stores have this, but this was unbearable. If you want this brand, buy it online.

Normally, you wouldn’t find me near an A&F store, but I though, «Hey, why not?»
Be warned, the place smells of overpowering cologne. The clothing isn’t bad, but it’s pricy.
I bought a (admittedly expensive) down vest (think Marty McFly) and said au revoir.

I’m giving this place 2 stars due to the smell. Have you been here? If they were to eliminate that smell in their stores, the revenue would go up. I started to get a bad headache after spending 8 minutes in here. The clothes are ok, but that smell! Jesus Jovanovich!

I am surprised there has been no class action suit against the employers of this noisy and stinky shop. The negligence of creating an environment that will cause damage to the clerk’s hearing is appalling.
While shopping there, my daughter couldn’t hear me through the dressing room door. The smell and noise is so overwhelming, I had a headache before we made it to the register! I was especially annoyed that I must wash this clothing before wearing it as it reeks of cheap men’s cologne.
Good grief!