A C Collins Ford

Ask for Ray for new or used car sales. You will not be disappointed. We found out truck and was out the door fairly quickly. Ut was a pleasant experience.

The body shop here is HORRIBLE! We took my car here after an accident because the insurance recommended it. We dropped it off on June 24 and got it back today, July 27. There wasn’t much damage done, we needed the front bumper and hood replaced. That was it. They told us MULTIPLE TIMES «it will be ready tomorrow» it was just awful and we will never go near this awful body shop again.

I work for a local credit union, and I got a refinance request from a member. This dealership not only lowballed her on her trade in by $ 6,000, then they sold her warranties on a brand new car that weren’t needed. That totaled $ 5,800, so total, they added close to $ 12,000 on a brand new car loan that absolutely wasn’t needed. Buyer BEWARE!

Not for the dealership itself but a review for the body shop. The people in there lied to me and wasted my time, and want me to take off work again to get there in the middle of the day for a warranty claim on misaligned factory body panels. This place will never see my 2015 mustang GT for service or anything due to their body shops poor attitude and management.

I tried to buy my new mustang from them but was lied to from the start. I would explain in detail how I was treated but it would take me too long. I also tried using there service department but I guess Dan was too busy talking about authentic British pubs while I stood there for about 7 minutes. I finally just left and went to Auto Nation Ford and they treated me kindly and took care of business. I will say that I had to take my car to the body shop and they did do a great job of repairing my car and getting it the day it was promised. Kudos to the body shop. Maybe someone from the service and new car sales department will read this and make some needed changes in the those departments. I highly recommend Mc Ree Ford for anyone looking to purchase a new Ford.

There are more enjoyable things to do on Saturday than hanging around the car dealership. But the service dept at AC Collins assured me the wait wouldn’t be long. There was a tech ready to take my car when i got there. The service manager explained the work front brake rotors. The employees are courteous. They do need a better selection of magazines though.

They fix my ford. What else is there to say? They may be slow, but they haven’t broken anything!

So hubby and I were looking into downsizing from a car and a truck to just one car. We really didn’t have a specific make/​model in mind, we just wanted to save some money, so we tried Clear Lake Nissan and Star Toyota first and nothing. The guy at Star Toyota was so indifferent and so uninterested in helping us, I wondered what was wrong with us. Or maybe Toyota is doing so well they don’t really NEED to sell cars…
Anyway, not sure why but I wound up on the AC Collins website and sent in a trade-​in request and received the nicest e-​mail from Chris Russell (see James R’s review… same great guy!). After a few e-​mails back and forth, hubby and I decided to try and see what they could do for us. We weren’t really expecting much after the cool receptions earlier, but what they hey…
Chris was super personable and definitely sounded interested in helping us out. We couldn’t come to a deal on the first car we looked at, but instead of just saying sorry and sending us on our way *coughStarToyotacough* he said, let’s see what else we have that would work for y’all. So he found us something else. Funnily enough, it was a Ford Taurus, which I NEVER, EVER thought I would even look at. plus when he first described it, he said it was brown. A Metallic Kodiak Brown, but still… brown. So I’m thinking great, he wants to sell me a big poop brown, glittery boat. I mean we’re desperate to save some money, but are we that desperate??! So when he pulls it up I am totally relieved that it’s that dark, dark brown that looks black, unless the sun hits it and then you see the glittery metallic almost purple brown color. It’s actually really pretty. And yeah, it’s not a small car, but it’s really, really nice. Ok, so we have the car that we all think will work. Now comes the hard part… making a deal.
Granted, we waited. And waited… I got to check in twice here, so you know I was here over four hours. But, Christ said they really wanted to make this deal for us, and even admitted that they would lose a little money to deal with us. Did they really? Who knows. But it sounded good and it made me feel like they really did want to help us out.
Plus Chris is a character! My gosh, he is a blast and so much fun… plus a really, nice guy. He’s a guy that’s passionate about the product he sells and he seems like someone that truly wants to help people out. I told him when I win the lottery, I am coming there to buy my 2015 Mustang!
So, the deal is made and we go to financing to finalize all the details. Now, this was the only part I wasn’t crazy about because the finance manager tried to sell us all the extra add-​ones. Now, I know they need to up-​sell and make money and they guy was really nice but pretty aggressive, so just be aware and don’t let them talk you into anything you can’t do! You can always walk away or just say no!
OK, deal is made and we are the proud owners of a non-​poop brown boat, and although we have been there for the better part of a full day, it didn’t really seem like it! I am so happy with this whole process, even with it taking so long… but ya know… it would have been a lot quicker if they just said no, but they kept grinding to make the deal we wanted, and that impressed me. So, if you’re in the market for a new car, go see Chris! I am confident he will treat you right and make you the best deal he can! And if you see me toodling around in my big ol’ brown Taurus, just remember… it may be somewhat of a grandma car, but it’s driven by one of the coolest grandmas ever — ME!

Did a deal with another dealership who were trading for the vehicle from AC Coliins. AC Collins kept telling my dealer that the only guy they had that could process the dealer trade was out. After 2 days AC Collins Ford told my dealer they had sold the vehicle. Dirty trick. How could you trust a business that is run that way. Stay away from these guys.

Service department doesn’t know what an f450 is… These people are rude and treat people like crap. My wife has mid 800 credit scores and they were like we need a down payment. Bull crap… We went to red mccombs ford west and bought both of our new trucks.

I purchased my F150 Crew cab from them, ONLY because I had beat down the other dealer and they beat that price… wish I had just paid the extra. I had them add a couple things to the truck to make it fit what I wanted, all things were written into the contract and yet they still drug their feet and twice ordered the wrong parts that were not in the contract. Also, they delayed the install of a couple of the «dealer» add ons because the install tech wasn’t there. Come to find out they had a moble service drive up in a van and do all of the installation work… so they contract out their dealer add ons?
AFTER getting all of that corrected, the truck needed its first oil change (which had been included for free into the contract) My wife took the truck down on time for the appointment and they missed her appointment to take care of others that didn’t have an appointment… So why even bother to have a dang appointment then? I now drive past them to go to another dealership and will never again use them for sales or service… I don’t even want to think how bad their body shop could be.

I DO NOT recommend them.
Second time I’ve been here for servicing on my Ford Flex. They really don’t want to do anything other than a quickie service. First time I needed work on my dash and the person that does that isn’t in so they’ll «call» me w/​a quote. Never heard from them and decided just to live with it.
Now my car is running poorly. They can do a regular service but the guy who works on the car is «out» this week so they can’t fix it. So now I’m left with a new car that’s not running well and they can’t even take the time to look at it. It’s on a servicing contract so they could’ve looked at it but I have to bring it back next week when they can charge me 85.00 to look at it.
Oh and no one to drive me to work this morning as they’re porter is out today. Just really frustrated. All I want is a dealer who will give me good service that I can trust. It’s not here that’s for sure. Maybe I should get a land rover I did have good servicing when I had one.

Do NOT go here. Or go, but don’t say I didn’t warn you. I’ve never been treated like such a dumbass before in my life. I’m not one of those girls who need to take some guy to a dealership with her to shop/​test drive/​buy a new car. But it would seem that would’ve helped me out.
I knew what car, SUV actually I wanted, and had already done my research online. Yet, the saleman proceeded to try to sale me another car, which would be an «upgrade» to him. I’m a mom and teacher– I don’t need all your upgrades! When he ran my credit, he had the cojones to try to tell me «well since your credit isn’t that good, the best we can do for you is…» EXXX CUSE MAH! I already ran my credit too. I have excellent credit. And my credit union already approved me for a very low interest rate. When I told him that, he said «well it’s not bad, but still…» and tried to explain to me how my mortgage and other car loan didn’t reflect well. WTF!!! I own a home and was trading in the other car! How could that reflect badly?
So I left. Rude salesman knew why I was leaving. I wasn’t polite. But he still called me 3 times in the next 4 days trying to work something out! I blocked his numbers. Now I have to find another dealership and start over. It shouldn’t be this hard!