American Family Insurance-Joseph Sandoval

This is one of the most careless and unprofessional insurance agency’s out there. Avoid them at all cost!!! This agent put insurance coverages on my auto policy that I didn’t want and had declined in writing. When I brought the mistake to his attention, he said he’d fix it and refund me, but somehow that didn’t happen. I contacted him again and again to correct it and he’d never get back to me. Over a year later, I was still paying for this declined coverage and he refused to get back to me about it. I had to contact the State’s Dept. of Insurance to get him to correct this mistake. Over the 6 years I had him as an agent, he would never get back to my calls and emails and I would have to contact him over and over again.