Kriser’s Natural Pet

Kriser’s has always been my go-​to place for healthy food for my pets. The employees are typically well knowledgeable and I love the fact that there are free samples for pet food there. My pets are incredibly picky eaters and these free samples help me figure out what they actually want to eat without having to waste money. I’ve never brought them into the groomers and so I can’t comment on that. But overall, I’m glad I found this store (100x better than any petsmart).

Picked up my dog from the groomers today and she looked perfect! Smelled so fresh and had a cute lil bow. I’ve been taking her here for a few months now and I finally got the groomers name. Her name is Jackie she does a great job, and mini seemed to like her too.

Took my dog here to get groomed and have never been into a Kriser’s before. This place seems amazing for pets, tons of pet supplies for cats and dogs. The woman working the register was extremely friendly, almost a little too friendly because she was extra chatty with the customer in front of me in line and dragged a bit but I find that common in the suburbs. Everyone is a little more relaxed and seems to be less rushed, I’m always running behind because of tight schedules so i tend to be a little impatient when waiting unnecessarily long due to small chat… but that’s me being a little nit picky. Just note to self, don’t stack your day too tight if you want to groom your dog here. You’ll need time to check them in even if it’s not busy and may be waiting around 10 – 15 mins even if the store isn’t busy. And they really don’t accommodate you if you mention you’re in a rush. So be mindful that your city lifestyle is not catered to here lol. I get it.
I’m really reluctant to leave my pet with just any groomer because of all the bad press lately of what really goes down at your pet groomers. Like most people, my dog is a part of my family and I want for him to be treated with love and not be terrified of the groomers. I’m extremely impressed and happy with the grooming here. My dog smells amazing and due to the large selection of organic products in the store for pets I know they use good products! When I picked him up you could tell he felt on top of the world. He’s been smiling all day today, he’s totally feelin like the man! His cut was neat, I have a Jack Russell and tend to like to leave a little beard on his face but it gets stained easy from food and treats. They trimmed it up and cleaned him up nicely. I’m a happy customer.

Very good store! We always buy from them! Very helpful people! Keep up the good work!

Horrible, horrible… do not take your pet here to be groomed. My 10 year old Jack Russell was treated terribly. He was screaming when I went to pick him up as they were still working on him. He was struggling and being choked while half falling off the table. When an animal is in that much distress the groomers should stop and re-​evaluate the situation, call the owner and calm the animal. They were not apologetic, kind or concerned with my pets well being or my distress. If you love your animal don’t take your pet here.
Very unprofessional not to mention ridiculously expensive!

I have a yorkie and my dogs hair is uneven & choppy every time she gets groomed. Gave both groomers a chance and same results. Won’t go back

Awful service from Krisers. I took my dog in and was told it would be two hours. After several calls in, they told me it would be another hour cause a groomer went home sick and then another thirty minutes because of blah blah blah. Finally I showed up there and just picked up my dog because they were taking too long. (I had planned out his grooming during my toddlers nap). 4 hours later and he looked like crap.
When I complained, the lady hesitantly offered 15% off so that I felt better about the situation and I wasn’t interested. My advice: offer better, kinder customer service. Offer an apology instead of an excuse. Great customer service keeps me loyal, not discounts and as a customer of Krisers the last 5 years, I will look for a new groomer because the last 3 – 4 grooms my dogs come back knicked and dinged– not worth the stress.

This place is SUPER! I really mean it. They offer you everything you need for any kind of pet. Not only cats & dogs. For chicken, fish and a birdie.
GREAT products for a GOOD price.
The PEOPLE who works there are very NICE and helpful. They know all the answers for all your questions.
If u got a pet. If u care about his health. Looking for a grain-​free yummy food that baby is gonna like, this is the place!

I’ve been coming to this Kriser’s for a couple years for dog food and occasionally toys (never used their grooming services) and thought it was time to write a review. While it may cost a few bucks more than the big box stores, the quality of their food and toys is proportionately better. I stopped in this morning after running out of food and was reminded why I keep coming back. Beyond quality products, their staff (or manager?) always greet me when I walk in, are personable and have gone out of their way to help out with whatever I’m looking for.

Cares about both furry and regular customers. Their a great small place that carries all the hard to find natural dog and cat food.

This place is filled with rude, unhelpful SNOBS! They act like they are doing me a favor to take my money. No thank you’s, how may I help you, etc.
The biggest problem is the store is «dog friendly» and their dogs are VERY mean! Not to people but to other dogs! The last time I took my dog there a big black dog growled and repeatedly snapped at her! The person behind the counter didn’t care, nor did she even day anything when she heard the dog lunge at my dog! She just mumbled that it was the managers dog.
I feel welcomed, helped and dog safe at other places. Im not going to return here!

We’ve been bringing our dog there for almost over a year. Not sure what happened with their groomers, but there is an issue.
The cuts went from being smooth and clean, to as if the dog had been hacked at with sheers and scissors? Our dog has had cuts under his arms and legs in the past, where they cut and shaved too close.
We gave it another try after a few months away and will not be going back.
I’ve added photos to show the issues.

First off I must say I was absolutley blown away by the friendly staff! As soon as we walked in we felt right at home! I brought my dog in for a nail trim because our regular groomer was closed. I was so happy they were able to accomodate us as we were a walk in. The employees immediately greeted us and explained the various services they offer. Within 15 min from the time we arrived my dog’s nails were trimmed and we were on our way. We were so satisfied with the service and variety of products they offer we will most certainly return! Thank you Kriser’s!

I was a first time customer here and was «assisted» by Allison. I only came here because I heard great things about Kriser’s. However, this girl was very rude and snobby and I did not appreciate the way she spoke to me. I came in with 3 dogs with intentions to make a purchase, but seriously her demeanor was so off putting that I was not going to spend money here.

I have been bringing my puppy in here since the day I got her. They recommended the best food for her and showed me what bones she could chew on to ease her pain during the teething process, since puppies can’t have too much rawhide. Anyone I ever talk to in this store is super friendly and helpful.
Just recently, I had a terrible experience at another groomer’s with scheduling my huge 17 lb. cat to get a lion shave, so I decided to drop them and give Kriser’s a shot.
They did a WONDERFUL job! I’m so happy with how it turned out and he looks adorable! They did it reasonably quickly too, especially for how much hair he has. I got 25% off my first visit and I believe it was about $ 50.
They have also trimmed my dog’s nails before and also did a good job.
I highly recommend Kriser’s to anyone that (especially) has diet questions about their pet. They are definitely knowledgeable and passionate about animals.

I’ve never bought any of the products here. I have brought my dog for grooming. The are nice and gentle with her because she is not afraid to go here. Cuts are a little inconsistent though. Sometimes they cut her nails short enough and other times they are still long and clicking. I have sent in back to correct things and they have always done so without any complaints. Pricey — almost $ 50 for a small dog — but it is Park Ridge, so I’m not surprised. I will continue to bring my dog here to be groomed as I feel I can trust the people taking care of her.

I write this review exactly one week after a grooming appointment. If I could give this place 0 stars I would. I recently moved back to the suburbs. I was looking for a place with high quality products that could also groom my dog. Products are products, if your in the market for products with the best ingredients by all means Krisers has them.
This review is to express my utter disappointment in the grooming services I received there. I tried them because of their 25% off discount for first time customers who use Unilocal.They actually offer the 25% off to first time customers regardless. I sent my small beagle mix and medium sized German Shepard mix to get groomed there. I picked both dogs up and they seemed fine. The next day and several days after my small beagle experienced severe dandruff. Then about 4 days later I noticed that my Shepard mix had formed small scabs on her skin near her neck and back. It seemed that with each day the there was more and more as if she had a skin rash or something. I had to start applying cortisone to her skin to try to alleviate any discomfort while also trying to heal it faster.
After sharing my experience with my family and other dog owners they urged me to write this review and call Krisers. Before calling I started checking my beagle for any scabbing and found he had developed some too. I didn’t find as many as on my Shepard but I became even more dissatisfied with Krisers. I called and spoke with the manager ‘Brian’. He was apologetic but unhelpful. He suggested I applied fertilizer or changed my dogs environment in some way which gave them this rash that caused scabs. He was very certain it did not come from their bath there and claimed he never heard of such a thing. I kept explaining that neither of my dogs have ever experienced skin allergies of any kind to various products. But he kept insisting it was not from their bath. I even asked if they use some kind of steel hard wired brush during grooming and he said no. He also told me they use a hypoallergenic oatmeal shampoo and left it at that. I don’t believe he was completely honest because my dog experienced such severe dandruff.
At this point if both dogs don’t see an improvement in a day or two I have to bring them to the vet, which will cost a couple hundred dollars. I explained this to the manager Brian and he said they will only be able to give me a refund if the vet can prove their skin problems were caused by the grooming Kriser’s gave them. Overall I do not recommend this place for grooming at all.
If you love your animals just as much as I do you won’t buy into their initial discount or the fact that they sell high quality products. The groomers here do not know what they are doing and you might as well keep your dogs safe by not bringing them to these people.

This is the second time I took my Shetland Sheepdog for grooming.
The first time went well. The rate was reasonable: $ 55. My dog was well groomed and happy.
The second time didn’t go as well. The rate increased to $ 70 for no good reason. And thought I had explicitly asked that he be groomed for summer — being a Sheltie, he has a lot of long, thick hair that needs to be cut and thinned — when, I picked him up, he looked and smelled good, but he had about has much hair as before. On the way home in the car, clumps of fur went flying out the open window out as I petted him.
So, I’m in the market for yet another groomer. Sigh.

Maybe it’s because I’ve worked in retail since I was 16. Maybe it’s because I adore my dogs. Maybe I just expect too much… I’ve visited this location a handful of times prior to moving to the area. Usually I just stop by to browse, with no plan to buy anything specific. This is a beautiful pet store, well organized with a good variety. What’s all of that matter when the customer service here is terrible? Not once have I ever had anyone ask me if I needed help finding anything, whether or not I had any questions, etc. Weird. I have far better customer service experiences at PetSmart and Petco, so I will continue to go there.

Kriser’s is basically the Whole Foods of the dog world. Outstanding products, but you gotta pay to play.
I first came here for the bull dicks, because as it turns out, my dog loves gnawing on them.
The staff is extremely knowledgeable. They can answer all of your dog-​related questions, which makes me feel good about scooping up food and treats for my dog that I know won’t turn him into a fat pile of shit or harm him somehow. You definitely want to shy away from garbage that other pet supplies stores sell, like the made-​in-​China Dingo rawhides.
I’m obviously gonna keep going back Kriser’s since my dog keeps craving that cock. Who am I to deprive him?