Hooker’s Repair & Service

I was referred to this company by my home warranty company when my kitchen garbage disposal decided it was done playing. The repairman arrived on time. He fixed the garbage disposal. He explained to me the problem and how I can avoid it in the future. About 6 months later I had the same problem again. The repair was no longer under warranty by Hooker’s repair but the repairman had encouraged me to call them if there were ever any problems. The gentleman I spoke with walked me through trouble shooting the issue and I was able to fix it myself. He also provided me with more tips to prevent further problems. I really appreciate that they were willing to help me even after the warranty on their work had expired.

Had a leaky hot water dispenser faucet made by Insinkerator company and was replaced after speaking to the manufacturers. The technician was in and out in 30 mins and did a very professional replacement job.
Excellent service!

Excellent! This is the repair service that my home warranty sent out to me. Having had both good and bad experiences with their service providers, I never know what to expect. Hooker’s sent Jose to my house. He was thorough, explained everything, was extremely helpful and if I need another repair I will be certain to ask for him!
Thanks, Hooker’s Repair, and thanks, Jose!

The instant hot water dispenser I purchased from Costco had a sheet of paper with a number to call for installation service. The referral was to Hooker’s and they sent out Jose. He called me ahead of time as requested and came a bit early which I was happy with. The situation under my sink is not so perfect but Jose had parts in his vehicle to accommodate what was needed. He handled the work cleanly and accurately. I installed the same product at my prior home and it was a pain. Using an authorized installation-​repair service saved me lots of time and frustration. Jose was very professional. I am very happy.

TERRIBLE! IF I COULD GIVE a –10 I would post –10!!!
InSinkerator garbage disposal broke within barely 1 year of purchase! I was given these guys, «HOOKERS REPAIR» to do the repair/​replacement. Was told by «Hookers» that they would call me at 8AM and give me a 2 hour time-​frame as to when they would be here to do repair ON SAME DAY AS THE CALL! Stated I cannot wait till the day of the repair and give my entire full day to repair the garbage disposal! Requested a callback in the EVENING THE DAY BEFORE the repair day… they stated they would… BUT did NOT!
George from «Hookers» called me at 8AM (I work nights) and left msg but no time or date for repair. I called back again, the 4^th time, and spoke with «George» who when I explained I requested a cb in afternoon, he said to me, «I didn’t get that message».when I attempted to explain to this goof that I work nights… he had the nerve to say that it was «in-​material» (doesn’t matter)… huh? He hung-​up on me too! At this point, I will not allow these people into my home! HORRID CUSTOMER SERVICE SKILLS. actually no skills at all! Avoid InSinkarator AND definitely DO NOT USE «Hooker’s Garbage Disposal Repair» service! They can’t even get a simple request straight & George was especially rude & disrespectful to me!!!
Good-​Bye!

My garbage disposal began leaking at the discharge connection to the drain, so I called Insinkerator directly. The unit was still under warranty (by 1 month!), so they referred me to Hookers Repair Service. I called and scheduled an appointment for the next day. They told me they would call at 8 AM to let me know when they’d be out. At 8:06 AM the phone rings, and Johnny says he’ll be out between 9 – 11 AM. He arrived at 9:15. I had partially disconnected the drainpipe the previous day, and found the inner plastic component had warped (supposed to be round), so I took a photo with my Iphone and printed it. When I showed it to him he immediately stated the unit was «shot». He removed it and replaced it with a brand new ($ 450.00) unit. It was connected and tested within 20 minutes, at no cost to me!
I saw the other negative reviews, but all I can say is that my experience was totally different! They were prompt and very good with my repair. I cannot speak to their charges, but they did clearly explain to me that if the problem was not covered by my warranty, there would be an $ 85.00 service call fee, that would be applied to my total cost if I had them do the repairs. This is a common practice and did not seem at all unreasonable to me.
As an authorized warranty service company for InSinkerator, I assume they know what they are doing. I could not have asked for a better overall experience. Hope this helps!