Manny Viadero – State Farm Insurance Agent

This agent office will ignore your request and will not respond according to your needs. Don’t do business with them! We wanted to save money on car insurance therefore we went to the Statefarm website for a quote. At the end of the questionnaire, we were prompted to choose an agent. We picked this (Manny Viadero) agent office because of its location. We got ignored and did not receive any response after a couple of emails. This is the timeline of the incident:
3÷2÷2016: I completed Statefarm online quote/​questionaire
3÷3÷2016: I received email from Sandy Echarren (Viadero Insurance Agency Office Associate) and reached out to her. I left a message and never received a call back.
¾/​2016: I reached out Sandy again, via email this time
¾/​2016: Sandy responded via email and asked for all the information which I have completed during the online quote/​questionaire process. I informed her that the information was previously provided.
To date: I never heard from Sandy or anyone from this office again.
Please see the uploaded picture for name and dates reference. Don’t let this happen to you!

i wish i liked this place. They offered a great policy and i’ve been a prompt customer for a few years now. The beginning visits went just fine, but time and time again their customer service simply fails. Every call is forwarded to voice mail and messages go unreturned. When I finally get through, the reps are really… behind? Here’s how it goes.
Me: Hi im calling to make a payment.
Rep: Ok, name?
Me: Name.
(2 minutes typing)
Rep: Ok yeah i see you’re account is past due.
Me: Yes. thats why i’m calling.
(2 minutes typing)
Rep: Address is (my old address) ?
Me: No, Thats my old address i called 2 months ago to change.
Rep: ok. ok i see the new address here.
Me:? ok…
Rep: Thats why you’re payment didn’t go thru, your mailing address does not match you’re payment info…
Me: I called 2 months ago with an address change and I changed my bank account number I need to make this month’s payment.
(3 minutes typing)
Rep: ok
(2 minutes typing)
Rep: Ok so do you want to make a payment now?
…
i made the payment.
EVERY TIME i call I never get an answer and when someone finally answers it’s like going in circles for over 10 minutes just to make a payment?!
I am very unhappy with their service and I’m going to be changing locations soon and also calling corporate because this type of service is unacceptable, unreliable, and unreal.