Sunbird Condo Suites

Either
or Sunbird resorts is refusing to refund an entire 5 day stay since my daughter is under 25 years old and it is within 30 days of the reservation date. When I call
they say it is the resort’s policy and when I call the resort they say it is Hotel.com’s policy. Someone is lying, but I am not sure which one. In any case, beware of this property and their 25 year age requirement for check-​in.

Worse place that I have ever been to. Bought the room through groupon paid $ 359 already and turns out I had to pay a extra $ 155 for cleaning service and damages that hasn’t even been made. Stayed for 3 nights and the place was not cleaned throughout our stay. The towels we had were the same ones we had the first night. It’s old and nasty everywhere. Our couch was full of sand when we first sat on it. The bathroom was just nasty. Everything looked old in room 909. I bought it from groupon because I showed a beautiful room but this was far from it. We just rented another place for my family at pelican walk which was beautiful and simple. We just used this nasty place to sleep. Nothing looked like the pictures in groupon which is false advertising. They had so many rules here that wasn’t applied to the groupon. They were anal about the wrist bands they weren’t even checked. They made my vacation with my family the worst experience ever. I’m glad I booked one down the street to see that this place was just anal and stupid. Never coming here again. There were so many cockroaches everywhere even in the pool! Never coming again.

Ehhhhh, Old & Dirty. The place smelled like a toilet & we had a couple of cockroaches in our room not including the ones in the coffeepot :(It looked like something from the 70’s 80’s & the décor/​furniture/​building was very dated/​worn/​dirty. Even the staff looked a little on the rougher side. Will not return.