Bookit.com

NO stars for these jokers if that were possible. With so many good sites out there that have some integrity, it’s crazy these people still exist. Tried to cancel my daughter’s one night room reservation because of a change in travel plans (she is traveling with a University and doing research in Jordan) but, even with more than a week’s notice, they still charged us for the night PLUS a $ 19.95 cancellation fee! Once they have your money and your card number, they go to town with ridiculous charges.

Tried
to book our vacation this year and will never use them again.
The price dropped more than $ 200 on the vacation we booked and they refused to even respond to my requests for some kind of accommodation. I emailed several people and wrote and mailed personal letters. Not even considerate enough to respond to me with a «sorry but that’s not our policy». They just completely ignored me.
I’ll go back to Orbitz or Travelocity where at least you can get some help.

STAY AWAY FROM
unless you feel like spending more money and being called a liar. This company is a scam 100% I booked a vacation for my «Boyfriend» and myself some how our last names got changed (for the flights) to my last name who makes that mistake? According to
US not THEM! So $ 508 dollars later and we still have 30 days before we leave I’m on a mission to make sure the $ 508 was well spent! I recorded the last phone call and will be posting it on YOUTUBE if you want to hear what a company employee of
sounds like when talking in circles «YOU WILL.»

I arrived in Hawaii in a great mood expecting to take a shuttle that was reserved thru
. I find the shuttle greeters and they have NO records of book it ever sending my reservation. They called their management and confirmed that book it never sent them the order. I called book it support I was on hold for over 30 minutes before I gave up. I had to pay out of pocket. This is theft and/​or negligence on book it’s end. I am extremely disappointed and upset. Beware and avoid.

Lied to me everytime I called trying to change my flight. Repeatedly was told by multiple people at
that I had to call the airline. Airline said they were lying and
was the only one that could change it.
Wasted 2 hrs on the phone with them, never using this site again !!!

DO NOT DO BUSINESS WITH THIS COMPANY OF CROOKS!!!
They make most of their money from cancellation fees!!!
Using
, we booked our trip to Las Vegas. The deal was $ 94 for 1 night and then get the second night free. Bookit didn’t give the total until after I gave my Visa info. Then the total jumped to $ 186 or $ 94 times 2 plus taxes etc. The total came to $ 216. What happened to the second night for free? Minutes later it was $ 19.95 to cancel on the website which conveniently didn’t work so I had to pay another $ 25 to speak with a human over the phone. I also had to wait at least 20 minutes to speak with a person. What a rip off.? Now it’s $ 49.95 to cancel.
I think Bookit makes its money from cancellation fees. I can’t believe false advertising is a way of life with
.

I WILL NEVER USE BOOKIT​.COM AGAIN! They are LIARS and give you the run around! I will be spreading this info on all form of social media.
We booked a cancun trip with bookit for my daughters 10^th birthday. We were very excited. Our party consisted of my husband, daughter, myself and my parents that also booked with bookit. We booked with an agent name qwaine, who was great and very helpful. We spoke numerous times and made our reservations to leave from miami at 9:50 AM. All was great or so I thought!
So, we got to the airport at 7:30 am and waited to be checked in. There was a flight for 9:50 am however when they scan our passports they told us that our flight is scheduled for 9:50 PM!!! WTF! I immediately called bookit and the waiting for a LIVE person to answer began (15 minutes to speak to someone). The FIRST person I spoke told was named Montana, after telling her the situation she informed me that «their flight dept.» did not open till 11 am. She reassured me that she would be calling them at 11am and that she would call me back with a update on a possible flight change. I also asked Montana to speak to a manager and was on hold for one for 20 minutes and one never assisted me.. I even called her again and asked to speak to her around 12pm, she didn’t answer so I left a message. Guess what, she never called! Still waiting!!! So I called again, spoke to the SECOND person named Emily, I told her my situation again and wanted to speak to a manager due to Montana not calling me back. I informed her that I need to speak to the flight dept. so guess what she told me «our flight department doesn’t open till 12 PM». Now I’m irate! Liars!!! Liars!!! Liars!!! All this while waiting at the airport with a 9year old. Requested for Emily to get me a manager but never gets me a manager (they must not exist!) but tells me she sent their «flight dept. «all our information for a flight change. She proceeds to tell me «I sent all the information to out flight department, they will call you in a few minutes»… (What is classified as a «few minutes?», 5, 10, 15 minutes?). Well an hour went by and NADA! So I called them AGAIN!!! The THIRD person I spoke to, Kimoya. Again, I had to repeat everything again. Telling her no one from the effing Flight department has called me. She informed me that they sent it to American Airlines. (WHAT! American airline!!!). My husband and I ran to AA and spoke to an agent while Kimoya was on my phone. Explained that they should be getting the information regarding our flight change. (Here’s where I want to scream and scream) the AA agent tells us to change flights we need to pay per person $ 750 new ticket plus change fee. My husband took over the call with Kimoya and basically she said its in the hands of the flight department.
After waking at 5 am, all four adults missed a day from work and for what to be lied too! I’m also losing out on a whole day in Mexico enjoying my daughters upcoming birthday. Why would I choose to leave at night!!! We are all on our way back home at 3:30 pm after not hearing back from anyone, it’s obvious that we will be taking the 9:50 PM flight BECAUSE NOBODY HAS BOTHERED TO FOLLOW UP WITH THIS SITUATION! What a wasted day of our vacation!!!

I’m getting absolutely awful customer service from
in dealing with an upcoming trip to Cabo, where a hurricane is set to hit this weekend. I am traveling with my pregnant wife for a babymoon, and can’t get any help.
Claims regarding what trip cancellation insurance would cover are of course misleading and the policy is practically worthless.
Through multiple calls, customer service reps that give conflicting information, and supervisors that don’t call back after dropping your call through transfers, it has been one of the worst company experiences I’ve ever had.
So the choices are: lose a bunch of money, try to claim trip cancellation (which they say takes 6 weeks to process), or travel to the destination for our babymoon only to spend several days in a dangerous hurricane. Nice.
Absolutely terrible company to deal with.

Make sure you call your hotel to confirm your reservation is correct. I failed to do that and when I got to Cabo my reservation was for 2 instead of 3. I had to turn on my international roaming to pull up my email and show the hotel my confirmation email because the hotel was not going to allow my 3^rd person to stay unless we paid another $ 500, doing that caused me to get charged International roaming fees. When I called to complain and ask they pay for my roaming fees «there’s nothing we can do, you should have called us instead», but I shouldn’t have had to call at all! It should have been right! I asked to speak with a manager, after being in hold for 30 mins, the lady got back on and said there wasn’t a manager available and they would call me back, that was Thursday and today is Saturday and have yet to receive a call.
So it may seem like your getting a great deal but if they don’t reserve what you pay for then it’s not really a deal. Bad experience.

DON’T GO THRU THIS SITE! We booked 1 night at the diplomat hotel in Hollywood FL and they charged us for two rooms. This was almost 2 weeks ago and still have not received our refund for $ 350. This is absolutely ridiculous. We didn’t authorized the second charge. How can they get away with this???
This was the first and LAST time I will ever use this site.
NEGATIVE 1 000 000 000 STARS!!!

DO NOT USE
if you value your money!
I tried to book a room in Las Vegas for 2 nights. One of the nights was not available but guess what, that didn’t show up on their website. I «booked» 2 nights but when I got the confirmation it was for one night. I tried to change this on their site but couldn’t because it said I had to call them. I told them the whole story and they said they’d charge a fee for the change… WHAT? This was THEIR fault not mine.
They told me I had to pay a $ 19.95 fee for a change PLUS one nights stay, again… are they drunk? This was THEIR fault!!! Finally spoke to a useless manager who said they’d refund me the price of the room minus the so-​called «change fee» crazy and I still explained that it was THEIR fault not mine, not my mistake.
At the end of the call I got the usual «is there anything else we can do for you ma’am?» well duh I told them they could waive the change fee but they didn’t.
Not happy at all with this scamming site and hope no one else falls for this.
P. S. I gave them 1 star because 0 stars wasn’t an option!

Lots of hidden charges NOT included, totally misleading description, bad service.
BAD, BAD BAD!

Okay it takes some work and its a little bit pricier but you can’t beat the 12 month-​18 month 0% interest fee! Me and my husband went on a week long, all inclusive preferred club vacay to Cabo san lucas and we only paid about 100 bucks a month to pay it off in the time allowed! It came out to a little under 1200 $ It was beautiful and worth every penny! I do see a lot of bad reviews but i promise if you just double check every bit of info in front of you then you should be fine! Its all there in black and white! I have never used bookit without paypal credit (which used to be billmelater) so i cant vouch for the other payment options but as for this i highly recommend it!

DO NOT USE THIS SITE!!!
I was ripped off and have made over a dozen calls and got no help.
My friends booked a trip to DR, an all inclusive and flight. I decided I wanted to go so five days later we went online to add a fourth guest. I got the same deal they did so I thought I was all set. I received my confirmation. It listed four passengers, the resort info and flight info. I go to check in online the day before our flight to find only three names listed. MY name wasnt there. I called customer service to ask where my confirmation was. I was told I was booked for the hotel only… WHAT??? now its the day before and I have no flight. How did this happen. They gave no answers. I said ok then I will need to cancel the extra room since I have no way to getting there. They said ok, we will have a supervisor take care of this and call you back tonight. No call back that night, I called the next morning to do it all over again. Long story short, over a dozen phone calls and four hours on the phone. MY room was never cancelled. The resort wont talk to me and said Bookit needed to cancel the room. Now I am out a lot of money and I was told I will not receive a refund. After reading online, I see I am not the only one who has been scammed by
.
This is not the last they will hear from me!!!
DO NOT USE
… read the review and complaints with the BBB, there are about five new complaints made EVERYDAY!!!

stole $ 1,100 from my wife and I by neglecting to inform us about an expiration on our airline vouchers. We had to cancel a trip booked for Aug 2013 and fortunately, got refunded on the hotel. The plane tix became vouchers. I have talked to them 3x this year, they knew I remembered our vouchers. Though probably, they never kept track of any of this activity on my account. I called today to use them for a trip next month. I received the news that they stole the money from me. They have no customer service, no offer to compensate in other ways. They SUCK. Oh, and just look at consumer reviews about them. A solid one star rating. Don’t book with the Bookit thieves.
Oh, and one edit here: people who did not have a problem did not have to change or cancel their trips. If you have to deal with the staff there with anything other than purchasing, they are going to give you the run-​around. Playing things safe, if you know there is a possibility of a need to deal with CUSTOMER SERVICE, don’t even think about
because they SUCK.

Worst website ever ! DO NOT USE !
Made a reservation for parents 75 th birthdays booked first class tickets and 7 days all inclusive in Punta Cana DR ! Realized they gave me coach tickets ‚
Called over 10 times story was different every time !
I asked to pay the difference although not my error both Bookit and Us Airways said no because they were bulk tickets !
Spent another 4500 $ getting first class tickets for my parents ! There first and last international trip !
Run far away from book it !

I booked a trip to Playa Del Carmen using their service.
First the site itself is not very user friend in my opinion for booking. One major complaint of mine is if you are traveling with a minor with a birthday during the trip duration and do not put in their age at the start time of the trip you have to start the process all over. FYI most booking sites want to know the minors age at the end of the trip.
I wanted to make a change to my resort because what was ranked as a recommended site on
had very mixed reviews on TripAdvisor and other travel sites. The site really pushes you to make changes online, which I tried to use and this didn’t work. So I had to call, which took almost 1 hour to change via phone. They seemed friendly but very disorganized and were constantly placing me on hold.
Everything I had confirmed the change and that I was payed in full, online on my account, and in emails. They sent me an email yesterday to call them. I called them and sat on hold for about 10 minutes before speaking to customer service. They had no clue initially why I was calling or why I got an email. I sat on hold around 15 minutes so she could research and find out. Apparently they were suppose to charge me $ 111 when I modified my booking over 30 days ago and also forgot to update my account and every email I received confirming my booking paid in full and the amount. It didn’t sound very legit but I called them and I am 1 week away from my trip so cancelling and re-​booking with another travel company really wasn’t an option. So I gave them my CC information and waiting another 15 minutes.
30 minutes later another customer service rep calls me for the payment and after I told her I had just paid it by calling them she had to place me on yet another 10 minute hold to come back and confirm indeed that I had. What an insult. I wouldn’t buy a prepaid coffee from them after this experience and regret not using a more known online booking company.

I’ve made at least a dozen (if not more) reservations for hotels and resorts in the Orlando, FL area using
.
When browsing, I’m always given the name of the hotel and the price per night. I like this as opposed to some other websites where you name your price and then they tell you where you will be staying. I prefer to know in advance.
Before booking, I do research on the internet for the particular place I’m interested in to find out if there are any extra resort fees, parking fees, etc. I also read reviews on Unilocal and other websites if I am unfamiliar with the place.
I have never had one single problem. Checking in has always been a breeze. There have even been a few occasions where hubby and I have been upgraded to a better room. Each hotel and resort I’ve chosen has been very nice and I’ve always gotten a great deal. I often manage to totally shock hubby at great rates I’m able to find.
Once, we were at a resort in Orlando and wanted to extend our stay for a couple more days. The rate on
was significantly cheaper than what the resort was offering. I spoke with the manager and asked if I should go through
again to make another reservation to extend our stay and he was very kind by matching their price rather than having me go through the drama of making another reservation.
I know some people plan complete trips using
and I have never done so. Therefore, I can’t speak about that portion of the website. Also, as I stated, I have only books rooms in Orlando, FL and I am very familiar with the area.
I would use
for a hotel in other areas of the US, but I would absolutely make sure to do my research before booking and paying for the room. That is my strong advice… research, research, research.

DO NOT USE BOOKIT​.COM TO BOOK YOUR TRAVEL.
I can’t say this enough. You will save yourself a significant about of time, stress, and possibly money, if you book directly through whatever airline or hotel you plan on using for your travel.
I made the mistake of booking through them for travel this coming summer. I booked over the phone, and I never received any kind of email confirmation of my reservation.
Also, they «mistakenly» charged my debit card an extra $ 98 for an airport transfer that I never purchased or requested.
Four months later, I noticed another significant charge to my account. Because they never outlined the payment schedule at the time I booked, I didn’t know that they would be debiting this amount and became concerned.
I called the 1 – 800 number on their website for four days, each time waiting 30+ minutes. Each time, I finally opted for their «call back» feature, so that someone from customer service would call me rather than my having to continue to hold. I never got a call back. Not once of the four times.
I tried to call again today, and there was still a wait time. So, just to see what would happen, I called back and said that I was a «new customer, wanting to book new travel.» I was put through immediately; there was absolutely no wait.
Once I did manage to speak to a supervisor, the customer service failures just continued. They insisted that I booked online, but I booked on the phone. They also made no attempt to compensate me for the time and frustration I spent trying – unsuccessfully – to talk with someone at BookIt over the past four days.
Needless to say, I will never use this company again. They clearly do not value their customers.

It was Sunday morning and I decided to change our whole Spring Vacation because of Bookit. I was looking for discount DisneyWorld Tickets and came across a deal where if I bought 3 days of tickets then I got 2 days free. What? Disney tickets never go on sale ever!
So I decided to call up Bookit and spoke with one of the salesman. We hit a glitch when I found out that the tickets would be mailed to me but we needed seven days to do the transaction. Unfortunately we were leaving on our plane in only a few days. The salesman told me that they could not make the sale. I then came up with some fast thinking and asked if the tickets could be FedEx’d to our hotel in Florida instead. He put me on hold and went to talk to his supervisor. He kept checking on me as we tried to figure this out. Finally the supervisor agreed to send the tickets to my hotel and not to my home. Success!!!
Originally we were only going to Disney for one day but some travel plans got changed and I decided to spend more time with the Mouse.
I called the hotel in Florida a few days before we arrived to make sure that the tickets had arrived and was told that they would be waiting for me when I checked in. I was so excited because of the money I saved and looked forward to 5 exhausting days of fun at the Magic Kingdom, Hollywood Studios and Animal Kingdom.
Thanks to Bookit for coming through and adjusting there policy to not lose a sale. It was a big sale for them and I am glad that they were more then willing to fulfill my special request. We all had a great time and we will not forget our magical moments that week!