T-Mobile

Came in here with my mom wanting to change her family plan. Louis helped us changed our plans very quickly and patiently. We saved some money, got more data each month, got new sim cards set up, and it was all done in 10 minutes! Thank you :)

Came in for a change of plan and had a number of questions accumulated. I was attended by Jose Jara, who proved to be not only very knowledgeable, but also very friendly and went out of his way to solve up to the last question.
I spent about an hour in the store, whilst Jose looked up the best plan for us and took care of all the settings and burocracy.
I definitely felt in good hands Thank you!

Customer service attendant Louis was chewing gum all the while, did not help at all, kept saying it’s a known problem with the phone and that warranty is only for one year and offered no help. When asked if a manager could help, said he is on leave –Steven. Never going back there and hope I have better service from some other store.

The staff here was very courteous and professional with my rather large and unusual purchase. The store manager, Kenneth, was extremely helpful and went above and beyond to make sure my order was completely fulfilled before leaving. I would definitely return to this location to work with him again.

Bad customer service at this location. I wanted help signing up for t-mobile’s limited free iPad data offer, so asked while I was in ther store solving another problem they’d created. The guy behind the counter silently handed me a data plans list before he went back to chatting on the phone, but the limited free offer wasn’t there. I asked again a couple of times and he said, yeah, they’d discontinued the offer, okay? I found this strange since there were posters on the walls advertising it, but okay. I went home, tried again, and successfully signed up for the offer.
I’m sure I should be grateful to t-​mobile for the free offer, and I’m sure the store doesn’t get any money for helping customers, and I’m sure there’s no particular reason for t-​mobile to keep their online instructions up to date, but still…

Horrible customer service. The reps at this store will add services to your account without telling you. The rep here bumped 4 of our lines up by a data plan level without telling us that they were doing so, which would have been an extra $ 40/​month. Furthermore, they signed one of our lines up for the JUMP! program (another $ 10/​month) without notice. I found this additional service after reviewing the account once I got home. T-Mobile’s phone customer service removed it, but was shocked that the store would put this on without saying what they were doing or even explaining what the program is!
Furthermore, they will screw up your phone orders. I wanted to purchase a new phone outright and told the rep so. Instead, she put the phone on an installment plan, going against credit without asking and could not, under any circumstance, cancel or change the order.
Finally, this store’s manager is currently on vacation and the lead member there tells me that she intends to quit. The store is undergoing a transition and when I asked to talk to someone who can be more responsible, they said that there is nobody else. They do have to report to anyone in T-​Mobile and you have no recourse.
Avoid this store at all costs!

Great service even today when I needed help but wasn’t buying anything. Lauren was cheerful and efficient.

Just coming into my one-​year anniversary as t-​mo customer and I couldn’t be happier. 5 iphones for $ 110 + charges (get rid of those t-​mo, like Metro PCS your recent acquisition does) for unlimited 4G data, messaging and voice. We’ve all traveled outside of the U. S over the past year and t-mo’s free data and messaging in most countries is a game-​changing deal. Calls are only .20 a minute. My service has only gotten better over the year… they increased the data throttle threshold to 1G per user… introduced free messaging to non-​US numbers, etc. etc. What other carrier actually improves its service unprompted?

Unfortunately I have to say that the customer service in this store is appalling.
Actually, if you are thinking about getting a mobile phone save your time and energy and try another provider because this one will not do anything to make your life easier.
My husband and I applied to switch plans and it has been a week since our service has been suspended and we have been calling this store and the customer service and no solution has been presented. I am so sick and tired of talking to people who lack the capacity to understand and help.
Save your time and money and look elsewhere.

Tmobile has always had great plans and rates. I really wanted to get an Iphone5 and change over to AT&T which I finally did but needed to find out how much my plan cancellation fee would cost.
What irritated me is that where I live, I don’t catch reception. Now when I inquired at other Tmobile retailers like Great Mall, I was pushed hard and pressured to buy a new phone to use wifi calling all the time at home since we have wifi. Understandably the sales associates wanted to keep me on contract with them but I already said I wanted an iPhone and asks for an answer to a specific question and was asked what’s stopping me from purchasing a new phone today?! I was so upset. Purchase a new phone with wifi calling when mines already had the capability. I just didn’t know and this sales guy didn’t know either or he really wanted to sale me a new android and lock me in with them for another 2 years! Then he wanted to tell me about his personal testimonies about the phones he wanted me to buy and made me feel like I’m that stupid and never answered my question!
I explained all this to Pedro here at Palo Alto Tmobile. He gave me the information I was looking for, apologized on the companies behalf, let me know when they plan to get iPhones and when they would have the 4g and LTE coverage for it. And said if I reconsider to let him know, otherwise Tmobile thanks me for my patronage. I ended up going with AT&T like I planned, but Pedro made me feel better about a company I had been with for so long.
The irritating sales guy was at the Tmobile in Great Mall. Don’t ever go there for any questions cause they’ll waste your time and make you feel stupid!!!

T-​mobile service at our house in the Willows is nonexistent and the service reps keep insisting it’s a «phone issue» despite the fact that my husband and I are both engineers — so we kind of know when «turning it off and on again» will and won’t work — and it happens on both of our phones consistently, despite our troubleshooting. No help or concern whatsoever. T-​Mobile is crap. Trouble is, so are the rest of the carriers — pick your poison.

Hanna you suck! I walk into the store and instead of being helpful, I get ATTITUDE! Don’t solve my problem, I’ll be glad to take my business elsewhere. Thanks for nothing!

First I Unilocaled for T-​Moblie stores around and then visited this office which already had 2 positive reviews at the time. I may say that I am totally satisfied with my experience.
I spent almost an hour asking questions and signing up for contract. T-​Mobile employees (Damon an Kenneth if you want names) were polite, helpful and were able to quickly answer all of my questions and find best deal for me. I also wanted to transfer my old phone number from AT&T, and they helped a lot to make this transfer be a pleasant experience.
A+ grade service.

* Perfect for international visitors *
Ok, T-​mobile has always been a great prepaid option when going south of the border and wanting to avoid the ridiculous roaming rates from Canadian mobile carriers.
But it has now gotten better. On this most recent trip I found out that in addition to the wonderful prepaid voice plan, which is perfect for a quick visit, they now have data day passes for full 3.5G access.
Best part is the price — $ 1.49 for 24 hours! Woo hoo! What a great offering! And yes, you can tether your phone to the laptop and it works just fine — woo hoo!
I have to say they are seriously offering a wonderful prepaid sim product for international visitors.
I can pop in my t-​mobile sim to my unlocked phone, and get not too ridiculous per minute voice rates, inexpensive texting, and now unlimited 24 hour data passes at amazingly good rates. Woo hoo!