RadioShack

This Radio Shack is now closed. Another Radio Shack that is still open near by for business is the one located in the San Antonio Shopping Center in Mountain View, CA. Thanks for your business and sorry for the inconvenience.

Not helpful at all — bordering on rude. Could barely raise his hand to indicate where we might find what we were looking for. Answers to our questions to figure if they had what we needed were perfunctory. Yes, that’s right. Perhaps, they need a lesson in customer service. I love Radio Shack — but will go back to their Redwood City location in the future.

The store manager is very attentive and usually helpful and he has always been there to help me out when I needed an advice regarding cell phones. I have bought several prepaid cell phones in the past and I have always felt that clients are truly appreciated at this store. The location is also very convenient and it’s easy for me to swing by after work. Why the 3 stars then? Because they do not have a big stock. Often I end up having to go to other Radio Shack stores because they do not have many items. The employees here are great though, I think that’s what keeps me coming back to the store.

The radio shack is so f**king expensive. I bought a WD external hard drive and it cost me 107 bucks. But in fact it only worths 70 bucks. Not to mention the service, why the hell do I need a 2 year protection for a goddamn hard drive? Definitely shop on Amazon next time.

this radio shack sits in a convenient location in the business district of palo alto, very close to the intersection of page mill rd and el camino real, a very heavily trafficked area. like all radio shack stores, they carry the usual mobile phones, hand held pads, headphones, and other electronics. compared to other radio shacks that i’ve been to, i’d say this one is on the smaller side, since i feel more cramped when walking around and the merchandise appears to be more tightly packed together. staff is helpful, not under-​helpful, but not overly eager, which i appreciate.
note: i recommend parking along california ave, but during peak dining hours, when everyone is dining at a restaurant on california ave, try parking on el camino real, or one of the side streets perpendicular or parallel to california ave.

I had been through the ringer with Virgin mobile about a Motorola Triumph that broke for the second time, and they wouldn’t replace it with something else. I decided to get a new Samsung Galaxy S II from my local Radio Shack, and noticed the WiFi wasn’t working at all at home. After my first experience with the Triumph, I wasn’t about to let this phone crap out on me, so I walked in to this Radio Shack on my lunch break.
I was helped by Vicki, and told her my situation. She immediately had a new phone ready, and unwrapped everything and had it ready to go in less than 10 minutes. She even signed in to my Virgin account to swap phones for me, which I didn’t they could even do. She was very kind and courteous throughout, and never made me feel uncomfortable for returning a phone. I seriously haven’t returned more than three things in the last 18 years believe it or not, and was very happy to see this go so smoothly after such poor customer service from a much larger brand in Virgin Mobile.
Her kind of service and attitude are rare in our current retail state, this coming from a guy that works in high end clothing retail. I strive to offer what was once considered normal, which is knowledge of product, and a true caring for your customers needs. When I see people like Vicki out there doing the same, I make sure to let others know that this kind of service isn’t dead, and should be appreciated.

Best Radio Shack I have ever been to, period. Chris, the Manager, genuinely cares about his customers and sincerely goes the extra mile to ensure your needs are met and manages to exceed expectations. He makes things right when mistakes are made and is proactive about reaching out and asking for feedback on how they can improve. Additionally, Vicki, a member of Chris’ team is awesome, really knows the ins-​and-​outs of every mobile provider and all of the phones! Huge fan, highly recommend!

Radio Shack can be a life-​saver when you need something in a pinch. I wish they would not up-​sell customers when it comes time to pay for your item at the cashiers. No Thank you, I do not need a 3 year protection plan for a $ 20 USB cable.

Terrible experience. Two months prior to today I purchased iphone headphones and a 1 year replacement. I was assured that if anything went wrong I could bring them back and swap them out for a new pair. Today I went to the store at 9:35 and walked around for almost 10 minutes before the store employee decided to wander in the front door. I was then informed that I would have to call a 1800 number and wait for a gift card to arrive by mail to «replace» my broken headphones. They lied and deceived me with my «1 year hassle free replacement». I’ve called the corporate office in Texas with no resolution.

I forget there’s a Radio Shack here under all the scaffolding. Needed a converter for US to European power plug. Was there and was an easy transaction. Not much more to say

Worst customer service. They laughed at my shoes and I could hear them talking about me after I asked them a question. When they did answer my question, they were rude and abrupt. Seriously, do you want people to buy your products or not?
NEGATIVE STARS if I could give them.

From time to time I need to stop in at Radio Shack and get special electronic items that I can’t easily find in the general stores I shop at.

I found the service to be untruthful and manipulative. They would say things and
then denied saying them, or try to charge fees that were not legitimate.

Manager made up a fake return policy when I came in to return 2 MOSFET chips at $ 2 each saying that they can not be returned after they have been opened. First he offered store credit and when I accepted he then said that I can only exchange for merchandise in the store and suggested their horrendous batteries

Just went into this Radio Shack this evening to ask some questions about cellular telephones and service. The guy behind the counter tried not to give any eye contact and when asked questions about the T-​Mobile service and phones gave some idiotic answers about the service and phones giving me the idea that Radio Shack definitely does not train or hire staff that know their products
I don’t mind if they admit that they don’t know the answers or know the products but PLEASE, don’t give incorrect information thinking that your customers are idiots.
I definitely will think twice before going into another Radio Shack store unless it’s to buy a product that I know about.
Radio Shack, you really need to screen your employees, or possibly this is a representation of your quality in service and knowledge

So I accidentally fried the Razr that I got from here and needed a replacement. Of course I had to go back, given my awesome experience last time. This time when I called in, I got Faiez, who was AMAZING. He recommended a great phone that would be covered by my existing plan (aka FREE), and then when he found it wasn’t in the store, he went out and found the phone at another site and brought it back! When I arrived and finally met him in person, Faiez not only set up my phone — he also hooked me up with an amazing in car charger that had a USB port built in, helped me choose headphones, and even opened all the packages for me (you know how annoying those can be). As long as I live by this Radio Shack, I will never set foot in an AT&T branch again!

Magid has retired but the store remains in very good hands with Sean managing it. Sean is very customer focused and has a great crew (Reny, Faez and others) who are way better informed about the products than most sales people at other Radio Shack stores. Time and time again I have seen Sean and his crew help people solve problems without pushing the most expensive solution. They are honest about the pluses and minuses of various items in the store. Lots of times I go in just to browse and buy nothing, but they are always friendly to me.

I live 3 blocks away and frequent this place as my neighborhood fix-​it odds and ends store for when I’m too lazy to walk to Fry’s down the street :-) It’s hit or miss depending the sales person you get. Some days, the guys go out of their way and other days, there’s one rep who, quoting my fellow Unilocaler below here, «acts like he’s selling a Ferrari and I’m not good enough to buy it.»
Just don’t bother about their Black Friday event, it’s a misleading way to get you out bed. I got there to radio shack at 7:30AM and was told there was 1 acer, the ONLY acer, at 179. I’m female by the way, in my 30s, dressed in my shop ’til I drop gear of sweat pants. What, am I not geeky enough for your laptop. I happen to have a graduate degree in the mathematical sciences by the way, just like most people who live and shop around Stanford do (helloooooo… your store is 1 block from Stanford– treat your customers right and there’s a lot of business potential for you).
Me: Can I see the acer for $ 179?
RS: Yes, but you can’t open the box.
Me: Ok, do you have 1 on display? (I spend my life on a mobile computer and need to really the keyboard and see the screen to know if I can tolertate it).
RS: No, and I don’t know any thing about this netbook. It’s just something we carry just for black friday.
Me: (How do I know if it works?) What’s the return or exchange policy?
RS: You can’t return or exchange this netbook. It’s a special deal that my manager told me to sell to someone who really wants it or wants to give a really awesome xmas gift. In fact, by just asking about the return policy, I’m inclined not to sell it to you.
Me: thinking to myself (You’re an idiot for thinking that and incompetant for saying out loud! Ever hear of discriminatory business practices? You CAN’T not sell it to me for asking about a legal policy of your store. I have a right to be an informed consumer, especially when you swap policies for black friday)
Me: I see. I’ll take a look at the comparable HP over there then. Do you know if the image quality is similiar between the HP and Compaq on sale?
RS: Nope. And you don’t buy a laptop based on image quality. You’re suppose to buy it based on memory and size.
Me: Wondering to myself, «Did he really just try to tell me how to shop for MY NEEDS or is this me hallucinating cuz it’s 7:30AM???» Basically he wanted to sell me $ 200 worth of goods without allowing me to even see if it worked and denied me the ability to return it. At least in Cali we have a 3 day lemon law that retailers must accept a return if a product fails to function within 3 days of purchase. That happened to a black friday toshiba from best buys and they were eager to makes things right but I guess Radio Shack is content to living up to it’s infamous slogan, «Got it at Shack, take it back!»

Don’t go in there looking for a cell phone. «Manager» wants to trade information for a commitment to buy (i.e. «If I look up the info and I am correct, are you ready to buy?») I have been in there twice… same guy… same result. Not cool at all. Ridiculous. Jerk.

These guys are of no help. Useless. I ordered something from
and was told I could return it to the local store. These guys said «we don’t know how to do that» and told me I needed to go to another store. What losers.