Microsoft Store

THANK You guys and gals for your time and professionalism. I appreciate the service you provided this morning. It was a challenge at best to switch a surface 3 for a surface 4 and migrate all the data. Looking forward to picking up the updated version and hopeful it will be a success based on visit today.
Special thanks to Jonathon, Lauren, Andrea, Brandon and Christopher for working with me on behalf of my clients needs.
Based on my experience working with the team above as mentioned I can and will continue to recommend your Microsoft Store before your competitor… clearly I havent sold out to the I this and I that products.

Preferred Microsoft store over Westfield Valley Fair location. Excellent customer service with speedy service. Most recently had to exchange a Microsoft Band 2 and not only did they exchange it on the spot they refunded me $ based on current pricing. Ended up rolling over part refund toward extended warranty. Very pleased with experience at this brick and mortar!

Do not buy warranty (In fact avoid Surface Pro 3 or their SP lines all together… not worth the headache!!), if your SP3 factory warranty expires even with the «extended» warranty, you will have to pay out of pocket for replacement unit, this is speaking from the worst hands on experiences I received at the Microsoft Palo Alto Stanford Shopping Center. I struggled (2 hours on the phone prior to going to the store) with multiples CSR who kept me on an endless loop of of «on hold», while searching for solution and asked for the SP3 serial number multiple times (they also have terrible connections, had to repeat myself just to get the digit on serial correct). I simply asked for a near by location that has a replacement unit, they said I have to schedule an appointment and nearest appointment was 3 hours away to meet up with someone who works at the store (after already putting me on hold for 2 hours). I was also told to back up my file if I want to replace the unit. Arrived at the store (store was quite empty except for a few customers, while other «tech support/​sales» chit-​chatting away on what they did over the week while I waited. When it was finally my turn to speak to the «tech support/​sales», I told them I had scheduled an appointment, and was meeting someone in store, (This person never showed up, I ended with some tech support guy). I was told my factory warranty expired a week prior, and wanting to charge me $ 50 dollar for a replacement unit (which I wasn’t told on the phone and was guarantee if I had the extended warranty *which I paid $ 149 for*, it would been taken care of). Essentially the CSR on the phone «tricked» me into driving to the store. Did I ended up paying for the replacement unit you might ask? NO! In fact I was outraged. I spent over $ 1500 one year ago purchasing the I5, 8gb 256gb unit including the keyboard and extended warranty, and this «device» has caused me nothing but headache. First of all, Google chrome causes my SP3 to overheat, fan running so loud sound like I have a tiny vacuum on my desk, so I say, heck I’ll avoid using chrome, no biggie. Try running any flash related content on Internet explorer also causes the fan running on over drive and super hot (not enough to burn, but enough to cause concern). Lastly a problem that I encounter shortly after the factory warranty expire, which I was told might be a hardware issue, causing random line to appear across the screen. Microsoft needs to stand behind their products and offer better warranty and service. If I am going to spent that much money for a device that will break down on me in less than a year, I better off buying an ultrabook, or macbook air. In fact after this terrible experience, if I was ask will I ever buy a Surface Pro, I would say NO, and tell them to avoid your awful product by all means.

Microsoft continues to rank high on my list. As a blazing young attorney, I prefer Microsoft applications for business; and need a functional device at all times. So to cut the story short, the professional folks in this store processed, without a fuss, the complete warranty I purchased when my laptop went crazy. Now I’m chilling with a brand new, top of the line, Dell laptop ready to defend liberty and justice for all. In addition, they have a pretty good coffee — staff there will ask you if you want any drinks (if you’re waiting for service). And no… they don’t serve alcohol for those of you naughty Unilocal readers. Anyway, customer service and overall experience was excellent. Now I just need to comeback for a free Microsoft class; and maybe a question or two.

On the upside, they’re so slow on a weekend day, they can schedule an appointment for you within an hour for service (vs apple where you may be 5 – 7 days out for an appointment), on the downside, they’ve got problems with their wifi adapter in most tablets (I’ve had two problems in 2 yrs) and they’ve got employees who lack technical knowledge.
Apple stores are better. This from a guy who has an android phone a couple of pc’s, an ipad, and a couple of ipod shuffles.

I was blown away by the level of service, knowledgeable and helpful staff at this store. Apple Store: you’ve met your match and probably something more!
I came in to check things out after my old Windows 7 minitower decided to stop booting up. I am not an impulsive buyer, but I walked out with a Dell Inspiron that fits my needs and budget. The service contract also helped to resuscitate my old computer and transfer all the files to the new Dell. The old computer got a free Windows 10 upgrade and a complementary clean-​up.
Windows 10 is come of age. I’d encourage all potential buyers to check out this store. The selection of computers from other manufacturers is very eclectic. The helpful staff will guide you to whatever is suitable — no pressure sales.
The ambiance in the store is lively and relaxing. Use this opportunity to browse through all the products.
Way to go Microsoft! You’ve got a winner in your hands.

I want to start by saying that I am apple person, my entire life I have used apple products. Recently my husband decided he was interested in a Microsoft product, so I tagged along while he browsed the selection.
The store ambiance is great; it’s vibrant, colorful, lively, bright, and there are products laid out everywhere. There is a fun interactive game area near the entrance for bored kids and adults to sample the latest games, pretty humorous to watch from the outside. The walls are made of glass, so you don’t feel stuck indoors, and the floor plan is spacious.
The products are displayed identical to an apple store; there are many samples to try, plenty of room to stand around, and pricing is visible. There are plenty of associates, even on a busy day, it’s nowhere near as overwhelming as an apple store. You don’t have to wait ages to speak with someone, and it seems like Microsoft stores in general, prefer to use store spaces that allow for large capacity.
I will not betray Apple, I love it too much, but my experience at this store was pretty great.

This store is my favorite hangout spot! I always have an enjoyable time sitting down in this comfortable environment and checking out all the new technology.
Shoutout to Destiny for being awesome as always!

I have been here twice, once just to browse around before dinner and once for trouble with Win 10 upgrade. The service level varies depending on who you get but generally speaking, this store is way better than the one in Valley Fair. Employees here are knowledgeable, eager to help, and do what they can to make sure you have a good experience. They also work with each other.
Contrast to those at Valley Fair who are busier talking among themselves or playing with their phones than to serve customers.
I am much closer to Valley Fair than to Stanford Mall, but the extra drive to this store is very worth it!

There is not much to stay that you haven’t already heard about the Microsoft Store. I’ll just share my experience when I bought a new laptop recently.
The staff was very nice. They greeted me as I walked in and got help right away. I told them why I was there and expected them to immediately start with their sales pitch, but they didn’t. They didn’t seem so eager to sell me something like a used car salesman might. They were respectful and seemed to just want to help me. I did a lot of research before I went in to the store so I basically already knew what I wanted.
I told the guy who was helping me that I was pretty sure I knew what I wanted, but I asked him if he had any other opinions on what would be a good fit for me. He didn’t and basically agreed with my choice of laptop. I am an IT professional so I know a little about computers in general and I could tell this guy was not super knowledgeable, but he didn’t pretend to know everything and when I asked a question he couldn’t answer, he got someone who did know the answer instead of making something up or pretending to know.
While he was ringing me up, he asked if I attended college. I don’t currently, but am planning on taking a class in the fall, so I told him I would be attending soon. He attempted to give me what I think was an educational discount, but the computer I was buying did not qualify for a discount. I was thankful he at least tried. He rung me up and I was on my way home.
After playing with the computer at home for a while, I noticed that the display had a dead pixel. I was bummed out that I had to travel all the way back to Palo Alto (I live 30 minutes away). The next day I packed the computer up and headed back to the store to exchange it. I asked them about their return policy while I was buying the computer and they told me if anything is wrong with the computer they will exchange it no problem. So I walked and told them what the issue was, they looked up my receipt and within minutes I was walking out with a new machine. They didn’t even open the box to see if the computer was in their! I was happy that the exchange process was no hassle and I was in and out quickly.
So I get home and set up the new computer and everything is going fine. A few days later however, I had another problem with the computer. The computer would turn itself off after going to sleep. Instead of waking from sleep when I opened the lid or pressed a button on the keyboard, it would do nothing. I had to hit the power button again and the machine went through the power on process. This was disappointing, second machine that had problems out of the box.
Back to the store I go, but this time I made an appointment at the answer desk I think it was called. I was late to my appointment, but they took me anyway which was nice. I told the tech what was happening, he attempted to reproduce the issue but of course it didn’t happen. He called over another tech for a second opinion and again, the issue was not reproducible. At this point the interaction could have gone two ways. They could have said sorry, if we can’t reproduce the issue then you are out of luck, or they could have exchanged the machine for me.
Well, again I was impressed. They offered to exchange the machine again for me. They also offered to exchange the machine with a different machine if I wanted. I decided to not do either of those things, and I kept the machine to see if the problem would continue to happen.
It has been about a week now since I exchanged the first computer for the second one, and the shutdown issue has happened at least once more. I am probably going to exchange the machine again, but I really like the machine and want to try another of the same kind. Third times a charm right?
I should also mention that they did offer to sell me an extended warranty. I opted not to get it at the time of purchase and they didn’t push any further after I said no. They did say I have 45 days to buy it, so I am still considering it.

My company collaborated with this Microsoft Store on hosting an event in conjunction with National Entrepreneur Week! Their team was awesome; especially Jon, Edgar, Thomas & Micheal who went above and beyond to help us with set up and make sure that the event ran smoothly. Their commitment to extraordinary customer service and supporting the business community is simply amazing! :-) Here are photos from the event;

My honey loves stopping by this store whenever we come to this shopping center. I enjoy coming here to check out the newest phones and tablets every now and then if I’m in the area. The staff is very sweet and quick to acknowledge you and there are always plenty of staff. I would only choose this store to make any of my future Microsoft purchases for sure!

They’ve got a 3D Printer (low-​level consumer grade, but at least they’ve got one).
They’ve got a genius bar. Who knew Windows 8 had file versioning?
I had my laptop with me at the mall. Genius suggested an antivirus fix sparing me from waiting for corporate IT.
They were doing an Excel training in the training room and I think I saw Clipart. How sweet is that!
There’s a summer kids camp.
They have unlimited consulting for $ 149/​annually. Retired folks are you listening?

This is the only Microsoft I’ve ever gone to so I cannot compare with other locations like Valley Fair.
I got my Surface Pro 2 from this location back in October of ’13. Customer service was ok. I hear about people getting water handed to them but I myself never got this treatment even after making a purchase of their top of the line service at the time.
Being the company’s star device, you’d think they carry all the accessories offered for the device like Apple does for all of their devices at their store. Wrong! They had no Bluetooth adapter for the type covers, docking station, display port adapters, nothing! You guys just lost a lot of opportunities to make $$$ off of accessories. I was getting ready to throw my $$$ at you. By the time they checked their stock and offered to order and send it in for pickup, I already lost interest. Instead, they rather sacrifice store space to sell Lenovo and Nokias.
I recently walked in to check out the Surface Pro 3 and played around with a Surface Pro 2 while waiting for others to finish playing with the 3. One of the Pro 2’d type cover didn’t work, despite detaching and reattaching. I pointed it out and the employees weren’t even aware of this and blamed it on the demo software. If you cannot keep check on all your devices on display to work, how can you impress and attract potential customers? And they wonder why they can’t meet their sales goals.

In general, the staff is friendly, helpful, and they offer you complimentary beverages while you get help at the Answer Desk.
I met with Jon, who was beyond friendly and helpful! He is incredibly knowledgeable of both Windows and Mac and was able to help me with my windows software running on my Mac through Bootcamp. He was also incredibly kind and fun and made the 5 hour trouble shooting fiasco fun somehow. Thank you, Jon!
I highly recommend coming here for any trouble shooting. The answer desk is rarely crowded and the staff does not stop until your problems are resolved.

PROS —
— Spacious and neat layout of the entire store
— Video walls are very nice
— Store associates are very helpful and friendly
— Various vendors computers and phones to test out
CONS —
— Need more quality vendor products
— Need more locations (not just where Apple Stores are)
SUMMARY —
The Microsoft Store is visually more appealing than Apple’s Stores. The layout is more colorful and inviting, not sterile like the Apple Store.
The Store Associates are better than Apple’s and Fry’s in areas such as providing great customer service, knowledge of products and just more friendly and pleasant to deal with.
If you need help with or in finding a product in the Microsoft world, then this is a good place to start.
Would definitely recommend you give them a try if you haven’t already.

So I walked in knowing exactly what I wanted and who I wanted to help me– cute Asian guy standing around chatting with his coworkers. Here I am playing with the Surface, walking in circles, making eye contact, waiting for him to notice me… HELLO?! Mission failed, did I not look obvious enough? I felt like I was starting to look like a creep so off I went to find someone who would actually cared about doing their job.
That was when I found Irma and I could not be happier with her assistance. She was extremely educated on her product knowledge and showed me different options without pressuring me. After my purchase I was introduced to Analisa who helped apply my screen protector and showed me how to schedule an appointment for the free classes they offer. Both ladies were so friendly and deserve recognition for providing an awesome experience, I almost forgot about the disappointing eye candy until I saw him again before I left the store. Awkward.

I think we went back and forth between the Microsoft store and the Apple store about a hundred times. We finally decided on a PC at the Microsoft store as the competition could not compete with touch screen functions and Widi capabilities.
The sales rep Eduardo Gonzalez was AMAZING and PATIENT while we were trying to decide which computer would be right for college. We purchased Microsoft Complete (extended warranty) since this laptop was heading to college. One of the keys came off of the keyboard within the first week, we brought it back and it was immediately exchanged out for a new one. EXCELLENT customer support and service!!!

I bought an 11.6″ touchscreen Acer laptop over the weekend that kept freezing up. It was pretty annoying– it would just freeze and then I had to keep restarting it. It was just all bad. Although I bought the laptop from the Microsoft Store at Valley Fair (which had great service btw), I returned it here since Stanford is super close. When I walked into the store, I told the sales associate, Sheena, that I wanted to exchange my laptop and look for something else since it had issues. She asked if I had bought the $ 200 protection plan, to which I replied no, and after that she was just plain rude! She started lecturing me on the importance of the plan and how the store can fix it blah blah… and I confirmed with her that the laptop comes with a one year warranty regardless, and I had bought the computer just 3 days earlier. so DUH it’s within warranty!
The icing on top of the cake was after we finished the return. A good sales associate would say, «would you be interested in looking at something else?». Sheena, on the other hand, only said, «have a nice day». I walked in WANTING to buy something else, yet she didn’t even bother to ask me if I was interested in doing so. Which is pretty lame considering that’s her job…
Would I come back? Nope, Apple or online shopping for me :)

Meh. What the hell is this place! Apple? Windows 8 store? Microsoft center? Aghhh!
Wait apple is just next door.
Wow! Its like they couldn’t even get their own ideas on how to design a store. Lets design it kinda like the apple store next foo.
It felt a bit stagnant though. Not very friendly but the friendly you get from someone who say hi to you because its his/​her job.
I did love the video wall screen thing.
Their products are great too even though i love mac. But i was feeling awkward in that store. wasnt sure what the store was called? windows 8? microsoft store?